security projects. Liaise with different teams to provide secure solutions for project completion. Monitor fault tickets, prioritize tasks, and track progress. Ensure adherence to SLA targets and quality procedures. Manage relationships with telecom carriers and data centre providers. Coordinate with suppliers for quotes and support contracts. Qualifications and Skills: Experience more »
and enterprise-scale database environments. Carry out annual technology and user audits. Manage the provision and maintenance of 3 rd party infrastructure to agreed SLA's including hosting, personal computing support and networking at all major NGC locations. Manage all NGC owned servers, switches, firewalls and routers. Maintain appropriate licenses more »
issues effectively. Contribute insights to the bank's strategic projects, including Head Office integration, and lead the migration of applications and systems to reduce SLA dependency. Support and advocate for the continuous deployment model initiative, identifying and implementing performance improvements, decommissioning obsolete applications, and driving measurable solutions for stability and more »
a mixture of implementation, maintenance and operational support across the business. You’ll take ownership of new technical developments in your area and meeting SLA’s around day to day support. You will build relationships with other teams and users to understand the requirements and improvements that can be made. more »
analyses research scope, define project needs • Designs research approach and strategy, define milestones, timelines, and KPI • Documents end-to-end workflow, RACI, SOP, and SLA as required • Dives deep and analyses data from various sources and iterate the mechanisms as needed • Identifies opportunities to make the workflow more efficient and more »
requirements. * Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. * Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet servicelevel requirements. * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »
on various forms of equipment Configuring, deploying and support of network equipment Adhering to strict policies and processes around security and data protection Ensuring SLA requirements and Customer Satisfaction metrics are on or above target Creating and maintaining comprehensive and meaningful updates within the ticket handling systems Ensuring the escalation more »
review and sign off• Take on case work on an as needed basis• Identify opportunities to use technology to streamline immigration processes• Implement the SLA framework ensuring timely and accurate escalations in line with servicelevel commitments• Employ strong risk management controls in line with legislation and compliance requirements• Adapt more »
closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their ServiceLevelAgreement and 4GLOBALS core values. Responsibilities include, but not limited to: Manage the implementation of 4GLOBALS web-based solution to the customer including onboarding, training more »
ServiceLevel Agreements with application development vendors for specific developments & changes with input from Program/Project Managers, Analysts, Solution Architects and Product OwnersImplements SLA/KPI alignment across the full SDLC for each SOW/SLAMaintain positive relationship with suppliers in pursuit of company’s best interestsManage risk to more »
staff, customer or technical failures to the management team, and responsible for gathering information required to complete the associated fault forms, within an agreed SLA time period, along with ideas to avoid a repeat occurrence - Keeps Technical Event Lead and Team Lead well informed of the status of event support more »
Role details: * Liaising with teams across both group and local teams to gain an understanding of how teams operate and their performance * Establish reporting & SLA capabilities, reporting on performance metrics * Take an active role in implementing contract renewals calendar and tracking till completion * Drive a performance culture with 3rd parties more »
would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »
experience working in an IBA role. Previous management experience with the ability to lead, develop & people effectively. Ability to multi task and meet processing SLA's/project deadlines. Excellent communication, organisation and delegation skills. Please note you will be required to work in their London office 2/ more »
would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »
documentation and contract database management Cost lifecycle management Sourcing options and vendor strategy Contractual negotiations Vendor on-boarding and relationship management Vendor performance assessments SLA enforcement Working with other local functions and US-based personnel, advise and execute on the following value-adds: Strategic partnerships APIs and quoting automation Develop more »
engineers performing maintenance and breakdown trips. You will also be required to do offsite repairs and make sure revisits are documented within limits of SLA We are seeking candidates with expertise in the following areas: Responsibilities: Carryout Maintenance visits At least 5 years experience engineering and experience in AV Crestron more »
efficiently, accurately, and promptly, adhering to departmental quality assurance practices. Uphold and maintain complete and accurate data practices, following standards set in the ServiceLevelAgreement and documented data consistency policies. Work collaboratively with colleagues to clean up historic data, enrich and improve data quality, and manage data using ad more »
of position: Plan or carryout Planned Preventative Maintenance activities and first line Break Down response, to the Mechanical & Electrical plant, equipment and systems within SLA’s/KPI’s Plan or assist specialist sub-contractors during routine site visits as directed Ensure correct working procedures are being adhered to via more »
updates are able to perform their obligations Review Corporate Actions on a daily basis Communicate Mandatory Corporate Actions to the Front Office as per SLA Ensure all Voluntary Corporate Actions are responded to Undertake operational and TPA oversight activities when required to assist in the smooth day-to-day running more »
and interfaces between projects for successful program outcomes. Work with the business change manager on transitioning to the new business as usual position. Coordinate SLA and OLA creations, interacting with business and technical teams. Report program progress regularly to the Program Steering Committee. To be successful in this role, you more »
Risk and Compliance with advising the business on all regulatory and conduct matters; ▪ Develop and maintain key business relationships across the global business; ▪ Support SLA work as necessary; ▪ Carry out the compliance review of marketing materials and ensure compliance with applicable financial promotion rules; ▪ Manage the day-to-day activities more »
are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the ServiceLevelAgreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »
Directorate in the forward planning and running of in person events as well as webinars/virtual events - complying with agreed ServiceLevel Agreements (SLA). For more information, please see the job description Closing date for applications: 25 January 2024 Interviews: Week commencing 29 January 2024 To apply please more »
delivery speed for a marketing channel. * Performance Measurement: * CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we're looking for: * Experience working in a role in digital marketing, ideally in a company operating at a global scale and working more »
