26 to 50 of 94 Service Delivery Jobs in the East of England

delivering life changing therapies to patients. Our ambition is to provide best-in-class expertise and leadership in technological solutions, BI Analytics and Information Delivery that empowers our Enabling colleagues in the field and accelerates and improves strategic decision-making for a diverse range of partners. The team engages … most exciting business areas within AstraZeneca and is faced with solving for a variety of complex business and IT challenges. The Enabling Units IT Service portfolio is a unique mixture of in-house developed, Commercial Off the Shelf Software (COTS) and Software as a Service (SaaS) solutions. Alongside … the Head of IT, Delivery Managers, Business Relationship Managers, Architects and other IT and business platform partners, the Solution Lead will be working to understand, devise technical solutions, estimate, deliver and run operationally sustainable service components. The Solution Lead will use a combination of capability service management more »

the development and supply of a range of software platforms to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability. The company became an employee owned organisation … and network issues. After a period of training, we will expect the successful candidate to continue their growth and contribute to their distributed Managed Service environments. Roles & Responsibilities: Provide a Technical Response to all internal users related to Server and Network operations. Commission and deploy new Server and Network … Versions and Anti-Virus updates. Use an Internal Call Management system to manage workload and provide responses to end users. Provide a Technical Response service for other departments for queries related to the Managed Service and its operation. Responsibility for the completion of Managed Service scheduled tasks more »

Technical Operations Manager – Hertfordshire (Hybrid) As a skilled Manager who has a good grasp of service delivery and technical operations, running a small service desk team and being hands-on, this role will allow you to use your technical capabilities and become more client-facing. This one … overseas. With their client base continuing to grow they are looking to add a Technical Operations Manager to the team to help them maintain service level agreements and a five star service for their end clients. Why them? This role is permanent and Hybrid working You can look … these improvements, coordinating with our development teams and technical project managers where required. You will work closely with the Senior team to ensure technical delivery is at the highest level. About them The company are a global agency who specialise in Music. Based in the Hertford area. They pride more »

get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

get the days back in the week. Required skills: -fluent in Spanish and English speaking, with strong all-round communication skills. - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking … team, you will have the opportunity to contribute your expertise and align with their values. Your new role As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the successful delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4, ISO more »

Infrastructure Engineer Location: Full-time on-site in Huntingdon, Cambridgeshire We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key … requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our … deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of more »

level of security clearance required (DV- Developed Vetting) UNLEASH YOUR POTENTIAL We are looking for an experienced Infrastructure Engineer to join our 2nd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key … requirement of this role is to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. Are you ready for your next challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers … deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of more »

Job: Service Desk Manager - IT Support - ITIL Location: Ipswich Salary: £45,000 - £50,000 I am working with a fantastic business in the Ipswich area to recruit a Service Desk Manager as part of their ongoing growth plans. This market leading business have gone from strength to strength … position that has been created as part of ongoing growth, as this business continues to invest in their technology platform. Key skills include: - Previous Service Desk experience of a small team (3 - 5). - Strong Technical background, able to operate as point of escalation. - Service Delivery process more »

deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of more »

IT security operations, liaise with stakeholders, and ensure technology alignment. Oversee server and software maintenance, including upgrades and virtualisation. Monitor IT security performance, maintain service standards, and implement improvements. Adhere to change management protocols Lead the introduction of new cybersecurity technologies and services. Coordinate business continuity and disaster recovery … testing. Assist in evaluating and procuring IT hardware and software solutions. Offer expert advice on IT infrastructure, security, and future technological developments. Handle IT service requests and maintain customer service excellence. What you'll need to succeed Strong experience of cyber security Extensive practical experience in managing Microsoft … with forensic readiness. Strong experience in Data Networking Protocols (TCP/IP, OSPF, DHCP, DNS). Proven track record in efficient business processes, operational service delivery, and staff scheduling. Implementing operational changes within a team. What you'll get in return Job Security and Longevity: Enjoy stability and more »

IT security operations, liaise with stakeholders, and ensure technology alignment. Oversee server and software maintenance, including upgrades and virtualisation. Monitor IT security performance, maintain service standards, and implement improvements. Adhere to change management protocols Lead the introduction of new cybersecurity technologies and services. Coordinate business continuity and disaster recovery … testing. Assist in evaluating and procuring IT hardware and software solutions. Offer expert advice on IT infrastructure, security, and future technological developments. Handle IT service requests and maintain customer service excellence. What you'll need to succeed Strong experience of cyber security Extensive practical experience in managing Microsoft … with forensic readiness. Strong experience in Data Networking Protocols (TCP/IP, OSPF, DHCP, DNS). Proven track record in efficient business processes, operational service delivery, and staff scheduling. Implementing operational changes within a team. What you'll get in return Job Security and Longevity: Enjoy stability and more »

operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels. Function To ensure quality and timely delivery of all 1st/2nd line desktop support services, mainly deskside. To assist in the … delivery of IT projects. To deliver desktop/onsite support services at client location. Identifying and responding to calls in a professional manner Technical Responsibilities: Delivery of 1st/2nd line support activities and duties Desktop/laptop imaging builds and repairs Attend meetings as required based on … work being undertaken Escalate quality matters to the Team Leader/Service Delivery Manager Assist fellow team members in identifying solutions to problems Be flexible and be able to work out of hours on occasion when necessary Can analyse, diagnose, and troubleshoot problems within set SLAs Able to more »

Head of Cyber Security Service Management Salary between £115,000 - £130,000 Input into the development and implementation of cyber security strategy - which will have a direct contribution to helping achieve our exciting growth plans. We are currently recruiting for a significant role within our Cyber Security Operations function … if you have experience working with technical security threat response and service management, we would love to hear from you! A bit about the job: As the Head of Cyber Security Service Management, you will lead our Security Engineering and Service Delivery teams, to ensure that … of defensive and detective tooling both on premise and in the cloud Ability to lead multiple complex activities simultaneously to short timescales Experience leading service incidents in a complex enterprise environment What you’ll get for this role: Our purpose - with you today, for a better tomorrow – is a more »

holder will attend all taught and self-study days required by the education provider, as specified within the EMHP curriculum and work in the service for the remaining days of the week using their newly developed skills. The post holder will work with children, young people and parents with … holder will attend all taught and self-study days required by the education provider, as specified within the EMHP curriculum and work in the service for the remaining days of the week using their newly developed skills. The post holder will work with children, young people and parents with … and others. Where risk is identified to implement appropriate procedures to maintain safety. Learn, understand, rationalise and adhere to the protocols within the educational service to which the post holder is attached. Engage along with more senior staff in the signposting of referrals for children and young people with more »

member of the EPR Team, will plan, manage and prioritise a broad and complex range of projects, across all three WHTH sites that support service transformation and efficiency within the trust. Supporting the change team to safely develop change within cerner working alongside key stakeholders ensuring the digital pathways … Job description Job responsibilities Core hours of the job are office hours, there will be some ability for flexible/hybrid working as per service demands. The role is accountable to the the head of EPR adoption & Optimisation/Director of Transformation and the Chief Clinical Information Officer (CCIO … in using Microsoft applications Desirable Evidence of Implementing Change and/or projects. Advanced skills. Experience Essential A strong record of accomplishment of successful delivery of coherent design in an environment of complex change programmes and demonstrating a pragmatic approach for design/delivery trade off in a more »

focusing on supporting them to achieve their personal and organisational targets through coaching, mentoring and development. * Overall responsibility for the whole Contact centre, ensuring service delivery and sales metrics are met through the delivery of exceptional Customer Service. * Manage third party partnerships. Stakeholder management of technology and … delivery partners, external Insurers, Hospital senior leadership teams and the wider support teams, removing any barriers and focusing on continuous improvement and better patient journeys. * Identify trends in patient and business activity and work with the Operational leads to support continuous improvement of our patient journey * Work closely with … years' experience in call centre or call handling environment. * Minimum 5 years' experience in sales and administration position. * Experience of managing a Sales through service contact centre and associated processes * Experience of coaching and mentoring others to achieve targets * Previous experience of leadership in a small to medium contact more »

of accelerated and sustained growth, both nationally and internationally. As a pivotal team member, you will play a vital role in ensuring the seamless delivery of our services. Innovation and continuous improvement are at the core of our business. We work closely with academia & industry professionals on R&D … projects to leverage the latest technologies and enhance our business processes, improving the service offering for our customers and making us leaders in our market sector. The ideal candidate possesses a strong commercial understanding, demonstrates adaptability to rapid changes, and keen attention to detail. A strong foundation in administration … Time to Unwind: Enjoy generous annual leave of 23 days plus 8 bank holidays , with an extra day for the first 2 years of service, allowing you to recharge and explore life beyond work. Roles and Responsibilities: Scheduling, planning and coordination of resources such as but not limited to more »

role is a full-time position with WFH options available - minimum of 2-3 days required onsite a week Responsibilities Responsible for the operational delivery of the Apprentice, Graduate and Intern programmes, their associated business requirements, and their inherent educational standards. To develop the early careers talent pipeline including … ensure all Quality Control measures are in place. Regular operational reviews with educational partners to ensure participant performance meets course requirements, and that the service delivery level and course content meets the agreed business needs. Degree Apprentices Define Managers support needed for Degree Apprentices. Define resources needed for more »

an experienced Data Centre Services, SCCM Infrastructure Engineer to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems in the UK. This … and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Work on assigned incidents, problems, changes … and projects Evaluate technologies, including assessing how they may be developed or deployed to enhance end user service Be part of and out of hours in call support rota. Develops approaches to improve, streamline and automate the health status of the environment Candidate Requirements: The Candidate MUST have the more »

Job summary Band 7 Advanced Specialist Podiatrists Diabetes Foot Protection Service Are you a qualified podiatrist looking for an exciting new role? We are recruiting podiatrists with an interest in Diabetic foot protection at various levels (from bands 5-7). We are looking for clinical staff who are … with our partners in the Integrated Care Board (ICB), primary care networks (PCN) and secondary care. Our aim is to improve and enhance our service delivery to meet the challenges that face our diabetic population in Barking and Dagenham, Havering and Redbridge through integration and collaboration. We want … blended approach to new ways of working, including rotational opportunities and an unmissable chance to be part of something great that will shape the delivery of these services for years to come. Please do not re-apply if you have applied and been unsuccessful within the past 6 months. more »

Avoidance Team) referral pathway and respond clinically to admission avoidance and support patients recently discharged home, with referrals coming from community services, the ambulance service and front door services at the acute hospitals. Be part of the Virtual Ward development in North Norfolk and work alongside the MDT to … support discharges from hospital. This is a 7 day a week service, weekend and Bank Holiday working will be expected. Hours of service delivery, 8am-8pm. We are committed to supporting our staff to have a good work - life balance, and flexible working options are available. We … Community Response Team with ongoing patient management in order to prevent avoidable admission to hospital and facilitating early supported discharge. To lead in the delivery of high standards of Physiotherapy interventions to patients within their own place of residence to prevent avoidable admissions to acute care. They will provide more »