16 to 40 of 76 Service Delivery Jobs in the North West

an experienced Registered Manager, to join one of our well established clients based in the Rochdale, Greater Manchester area. The aim is to provide service that achieves positive outcomes for service users and families/carers facilitating maximum independence, dignity, choice and control, through person centred planning and … notifications to CQC and to be responsible for the completion and oversight of relevant records and audits to comply with regulations. To ensure that service users have their needs met and the service meets the standards set in the Statement of Purpose; safeguarding service users and ensuring … the provision of high standards of care practice and the achievement of defined quality standards for service delivery. To be responsible for the development and maintenance of care planning systems and systems for case recording in accordance with regulatory requirements; responding to complaints and investigating as appropriate. To provide more »

the digital world? Look no further! I am working with a client that is a leading engineering and design consultancy, to find a Solution Delivery Leader to join their dynamic team shaping the future across various global sectors. My client values all of their employees and believes their strength … lies in their diverse team, where every voice matters. As a Technology Solutions Delivery & Support Team Leader, you'll lead with industry-leading technical expertise and lead efforts to tackle their clients' toughest challenges and drive transformational activities. Your role will involve growing and developing technical capabilities, ensuring seamless … service delivery and support. Your day to day will be varied but you can expect to: Lead and empower the Solution Delivery & Support team Develop team capabilities to meet current and future demands Contribute proactively to strategic objectives Manage team resourcing, recruitment, and deployment Provide technical leadership more »

empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer … Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level of service is provided to the customer including regular reviews … of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as a point of escalation when required more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

that the portfolio PC services are being effectively discharged. Support the development and embed a Project Controls framework (aligned to the UK PMA and Delivery Operations delivery strategies) and drive the correct behaviours across the PC team; to maintain an effective Project Controls service to the NNL … of Project Controls related actions arising. Support and manage the Project Controls framework, systems and resources to deliver an effective cost control and reporting service to Project Managers and Sponsors within the portfolio. Provide senior-level Project Controls oversight on more complex NNL projects/programmes (Class … stakeholders (as required). The Ideal Candidate Essential CriteriaforProject Controls Lead: Demonstrable experience of senior line management/leadership responsibility in a Project Controls delivery environment. Demonstrable experience of successfully delivering/leading Senior Project Controls services on complex projects/programmes/portfolios. Experience of involvement in strategic more »

Field Service Engineer £32,000 Manchester Area Benefits: Car allowance or company car We have a fantastic opportunity for a Field Service Engineer to become part of an established business within the Managed Print and Technology industry. As Field Service Engineer you will be based out of … focussing on clients within the surronding area, ensuring that clients issues are being dealt with quickly and efficiently to keep equipment running. As Field Service Engineer day-to-day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met … in line with customer SLA's. Proactive communications with our service delivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to demonstrate the following skills and experience: Previous experience within Technical Service within the Managed Print industry. more »

performance and perception of IT and is now focusing on being digital to deliver business values along with delivering a great experience and overall service excellence as part of our IT Strategy. AstraZeneca’s Workplace & Enterprise Services function is committed to deliver excellent service and technologies to ensure … to end accountability for the services that are delivered through the physical devices that employees use on a day to day basis. This includes service strategy, performance and availability along with the definition and delivery of a world class catalogue and strategic standards. The services in the remit … we remain at the leading edge of technology innovation to maximise the employee experience and productivity. Accountable for currency, partner and supplier contract and service delivery management, technology roadmap and refresh. Essential Skills/Experience: Industry recognized experience in managing global, enterprise teams with a successful track record more »

Would you like to work for a leading MSP who pride themselves in delivering excellence? The firm in question, is an award winning Managed Service Provider who provide a wide range of services such as Networking, Cloud & Infrastructure to both public and private sector businesses. They are currently expanding … their Service Management team in Manchester to support a number of their Key Accounts. This a hybrid working model in Manchester. Responsibilities: Customer and Stakeholder Management Service Reviews Escalation Management Continual Service Improvement Required Skills/Experience: 3+ years in a Service Management role MSP & ISP more »

UK Operations Campus – Macclesfield. As a member of the FM Hard Services Governance Team, the position proactively contributes to the provision, continuous improvement, and delivery of a World Class service to the site, all ensuring statutory, regulatory and GMP Compliance requirements are met, to ensure stable and reliable … goals and objectives are met. Ensure safe, compliant and effective completion of assigned projects. Your New Role The support the safe, effective and compliant delivery of the Project Management responsibilities for Facilities Management Hard Service Governance Team at the Macclesfield campus. Supporting the timely and accurate completion of … Project feasibility studies and delivery of Capital Investment projects across all functions of the UK1 campus. Co-ordination of Project Engineering activities to ensure safe delivery of works in compliance with Financial, Regulatory and AstraZeneca Quality System requirements, ensuring the use of best practice and completion to the more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our client during a … period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements … and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to more »

as part of team in supporting and managing around 25 enterprise level Azure customers. You’ll work at ensuring that customers receive a great service from the support team, along with making sure all tickets are managed within service level agreements and KPI’s. The ideal engineer will … technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs. Ensure clear ticket updates. Work within ITIL framework service delivery procedures. Manage own ticket queue and assist other team members where appropriate. Assessment and ownership of changes to customer environments. Designing changes … for service improvement. Raise awareness of issues to Problem Manager and assisting with resolutions. Contribute towards continuous service improvement alongside service managers. What does success look like? Success will be updating all your cases assigned to the analyst daily, ensuring clear updates on the tickets as well more »

This is a fantastic opportunity to join the IT Service Desk as part of the Service Delivery Team at Plus Dane Housing. You will assist the team in accordance with health and safety regulations and will be given an opportunity to gain skills alongside your apprenticeship qualification. … of corporate assets such as mobile phones, laptops and tablets. You will log tickets, take ownership and resolve user support calls within the agreed service levels, responding with advice, identifying their source and determine possible solutions. The ideal candidate will be looking to develop a career which gives you … the opportunity to develop your skills in IT along with your customer service, communication and people skills. The responsibilities and accountabilities will include; Provide first line support on incidents and service requests over the telephone email, teams, in person and self-service portal and communicate updates on more »

team! You will be joining a company, who are transforming the way businesses communicate. With a focus on cutting-edge technology and excellent customer service delivery and service thereafter. About the role: We are looking for a dynamic and experienced Business Development Manager to join their Merseyside … key decision-makers in target industries, building and nurturing accounts, working with the technical and support teams to provide the best and most suitable service to the customer. Understanding client needs and tailoring solutions to meet their specific requirements. Negotiate contracts and close deals to achieve sales targets and more »

join our team in the North West region. The Senior Network Planner will provide leadership, subject matter expertise and guidance, assuring the development and delivery of resilience, emergency, winter and sever weather response plans. The Senior Network Planner will also lead in liaison with local resilience forums (LRFs) and … escalating to the Network Availability Manager any issues which cannot be addressed. To proactively analyse the effectiveness of existing plans and arrangements in meeting service level expectations and implement improvement initiatives; manage risks and issues that affect delivery. Proactively liaise with regional Operations colleagues (e.g. Service Delivery and Scheme Delivery) and wider internal and external stakeholders to optimise network availability and minimise the impact of planned and unplanned events on customers. Take responsibility for the health and safety of the wider teams and yourself by challenging, reporting and acting on any unsafe activities or conditions. more »

ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available. Key Accountabilities: A Senior Network Engineer … well as building, administering, supporting, and maintaining solutions as directed. You will be expected to: Provide specialist technical support and assistance to projects ensuring delivery of non-functional requirements and continual service improvement Coach and mentor junior team members, and assist in the provision of first-class services … more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex more »

The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal … using a confident, professional and transparent approach to build effective engagements and productive relationships, handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: senior leadership or … or infrastructure, ensuring compliance with SLAs, KPIs, and contractual obligations in supporting integrated digital services involving multiple organizations and systems of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred of working with multi-disciplined teams comprising software developers, testers, Infrastructure more »

The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal … using a confident, professional and transparent approach to build effective engagements and productive relationships, handling high-priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership … ensuring compliance with SLAs, KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers more »

Monitor cyber security services, systems, and related infrastructure for signs of failure or error and raise as IT incidents. Resolve IT incidents and complete service requests relating to all aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs … requests, use of new software or hardware facilities and report findings to the Cyber Security Team. Support the IT team in the provision of service delivery, ensuring the team shares knowledge and works flexibly. Assist in the resolution of incidents and complete service requests relating to all … aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs). Take ownership and a hands-on approach to vulnerability management reduction across all IT Systems Work with the SOC to assist in the coordination and management of cyber incident more »

Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level Manager Job Description & Summary Our Centre of Excellence is key to our audit wide strategy to improve quality, deliver outstanding value to our clients, and create a better experience for our people. A team of technical … on tax risks and structures. You’ll get to work with a variety of teams across PwC’s global network, including the front line delivery team (FLDT); our offshore Service Delivery Centres; and other specialists & experts to execute the audit. You’ll also build excellent project management more »

ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available. Key accountabilities: A Infrastructure Automation Engineer … the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle. You will be expected to: create and maintain documentation perform all routine tasks … assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets. Change management . You can deal with high-impact, complex change requests. You know more »

business need. You will champion a strong internal consultancy approach, embedding a Business Partnering model. Taking ultimate responsibility for the end-to-end operational delivery of all agreed people development solutions through effective management of the team and L&D resources. As the Senior Learning & Development Partner you will … an L&D strategy that can respond to an increasingly digital era, so experience in a blended learning approach is essential. You will drives service delivery in-line with the strategic HRD management goals, with particular focus on ensuring internal mobility of talent through effective Management Development and … review process within the business. This role will be suited to someone who has a sound knowledge of learning styles, experience in course design & delivery, and who is confident & has gravitas while presenting on courses and in meetings. You will understand the drivers & dynamics of a charity environment, have more »

Identify and implement, using consistent existing models where appropriate, a training needs analysis process for the customer which identifies key learning interventions. Feeding training delivery requirements and SO implementation needs into the Training delivery Account Programme for action. Supports site management teams to effectively use the competency framework … this into training techniques and available courseware, support tools etc. Any other duties as directed by the Account Director/National Account Manager/Service Delivery Manager Essential Skills Competencies Managing the training matrix. Manages self. Decision making. Communication skills. Business acumen & commercial awareness. Operational excellence. Strategic thinking … communication skills - written & verbal. Working knowledge of Microsoft Office 365. Desirable Experience of large-scale Training operations. Security industry or Educational environment experience. Customer service experience in people-facing environment. Ability to train IEC/Drug & alcohol testing/Speed gun awareness. About Company Join Today and Build a more »

support for Azure cloud environments, addressing infrastructure, networking, security, and application-related issues. Diagnose and troubleshoot escalated incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Serve as a trusted advisor to clients, offering expert guidance on Azure best practices, optimization strategies, and cost management. Build … ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver innovative solutions. Participate in cross … functional projects and initiatives to enhance service delivery and client satisfaction. Experience required: Experience in providing 2nd/3rd Line support within an MSP environment. Strong proficiency in Azure cloud technologies and services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. more »

co-ordination process involving both direct and indirect staff management. Preparation of proposal submissions including solution and option appraisal of new methods of FM Service delivery to identify valid and viable commercial delivery options. Obtaining specialist subcontractor costs. Formulate bid based on BDM brief where required. Labour more »

quality cost-effective services. As the Field Coachyou will be responsiblecoordinating the performance and development of all external staff whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … to audit and coach teams to improve quality. Familiar with Telecoms network system. Coaching and support all external users, ensuring clear guidelines for the delivery of accurate and timely feedback. Coordinate Skill Gap Requirements to training Identifying training needs through regular 1-1 coaching observation sessions. Develop Quick Reference … Guides to assist in the coaching & development of the external teams. Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement. Create and implement Personal Development Plans for external teams. Skills & Knowledge Requirements: Excellent communication skills. Organised, structured, and always more »