1st Line Service Desk Analyst Contract Job Trends in Birmingham

First Line Service Desk Analyst
West Midlands > Birmingham

The median First Line Service Desk Analyst daily rate in Birmingham is £250, according to job vacancies posted in the 6 months leading up to 3 November 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
3 Nov 2025
Same period 2024 Same period 2023
Rank 71 - 68
Rank change year-on-year - - -
Contract jobs requiring a 1st Line Service Desk Analyst 1 0 2
As % of all contract jobs in Birmingham 0.15% - 0.26%
As % of the Job Titles category 0.17% - 0.27%
Number of daily rates quoted 1 0 2
Median daily rate (50th Percentile) £250 - £220
West Midlands median daily rate £250 - £150
% change year-on-year - - -25.00%

All Contract IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Birmingham with a recognized job title 591 668 737
% of contract IT jobs with a recognized job title 90.23% 94.89% 95.22%
Number of daily rates quoted 402 431 503
10th Percentile £243 £200 £226
25th Percentile £363 £350 £375
Median daily rate (50th Percentile) £475 £500 £475
Median % change year-on-year -5.00% +5.26% -
75th Percentile £558 £609 £600
90th Percentile £648 £738 £688
West Midlands median daily rate £500 £500 £475
% change year-on-year - +5.26% -4.04%
Number of hourly rates quoted 36 12 22
10th Percentile - £15.75 £14.60
25th Percentile £12.62 £21.06 £15.75
Median hourly rate £21.28 £25.06 £28.02
Median % change year-on-year -15.11% -10.55% +47.47%
75th Percentile £26.51 £53.19 £67.50
90th Percentile £30.15 £57.05 -
West Midlands median hourly rate £25.15 £23.05 £22.20
% change year-on-year +9.11% +3.85% +25.25%

1st Line Service Desk Analyst
Job Vacancy Trend in Birmingham

Historical trend showing the proportion of contract IT job postings featuring '1st Line Service Desk Analyst' in the job title relative to all contract IT jobs advertised in Birmingham.

1st Line Service Desk Analyst job vacancy trend in Birmingham

1st Line Service Desk Analyst
Daily Rate Trend in Birmingham

Contractor daily rate distribution trend for 1st Line Service Desk Analyst job vacancies in Birmingham.

Contractor daily rate distribution trend for 1st Line Service Desk Analyst job vacancies in Birmingham

1st Line Service Desk Analyst
Hourly Rate Trend in Birmingham

Contractor hourly rate distribution trend for 1st Line Service Desk Analyst job vacancies in Birmingham.

Contractor hourly rate distribution trend for 1st Line Service Desk Analyst job vacancies in Birmingham

1st Line Service Desk Analyst Skill Set
Top 13 Co-Occurring Skills & Capabilities in Birmingham

For the 6 months to 3 November 2025, 1st Line Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the Birmingham region featuring 1st Line Service Desk Analyst in the job title.

1 1 (100.00%) Active Directory
1 1 (100.00%) Cisco
1 1 (100.00%) Customer Service
1 1 (100.00%) DV Cleared
1 1 (100.00%) ITIL
1 1 (100.00%) ITIL Foundation Certificate
1 1 (100.00%) ITSM
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft Office
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Security Cleared
1 1 (100.00%) VoIP
1 1 (100.00%) Windows

1st Line Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in Birmingham by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (100.00%) Microsoft Office
Communications & Networking
1 1 (100.00%) VoIP
General
1 1 (100.00%) Legal
1 1 (100.00%) Social Skills
Miscellaneous
1 1 (100.00%) Video Conferencing
Operating Systems
1 1 (100.00%) Windows
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) Problem-Solving
Qualifications
1 1 (100.00%) DV Cleared
1 1 (100.00%) ITIL Foundation Certificate
1 1 (100.00%) Security Cleared
System Software
1 1 (100.00%) Active Directory
Vendors
1 1 (100.00%) Cisco
1 1 (100.00%) Microsoft