Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in Birmingham with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
West Midlands > Birmingham
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 83 88 62
Rank change year-on-year +5 -26 +15
Contract jobs citing ITSM 16 15 20
As % of all contract IT jobs advertised in Birmingham 1.03% 0.99% 1.47%
As % of the Processes & Methodologies category 1.27% 1.21% 1.93%
Number of daily rates quoted 10 13 12
Birmingham median daily rate £350 £440 £388
Median daily rate % change year-on-year -20.45% +13.55% +29.17%
10th Percentile £267 £225 £166
90th Percentile £413 £486 £566
West Midlands median daily rate £375 £414 £335
% change year-on-year -9.37% +23.51% -4.29%
Number of hourly rates quoted 0 0 4
Birmingham median hourly rate - - £25.00
West Midlands median hourly rate £35.00 £13.50 £22.00
% change year-on-year +159.26% -38.64% +54.09%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Contract vacancies with a requirement for process or methodology skills 1257 1242 1036
As % of all contract IT jobs advertised in Birmingham 80.84% 81.66% 75.95%
Number of daily rates quoted 926 801 646
Birmingham median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +4.02%
10th Percentile £231 £241 £225
90th Percentile £525 £550 £500
West Midlands median daily rate £400 £400 £375
% change year-on-year - +6.67% +6.99%
Number of hourly rates quoted 18 28 35
Birmingham median hourly rate £16.75 £17.25 £17.50
Median hourly rate % change year-on-year -2.90% -1.43% -12.50%
10th Percentile £12.30 £10.84 £10.17
90th Percentile £46.40 £30.33 £43.75
West Midlands median hourly rate £25.00 £17.75 £20.00
% change year-on-year +40.85% -11.25% -

ITSM
Job Vacancy Trend in Birmingham

Job postings citing ITSM as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for ITSM in Birmingham

ITSM
Contractor Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Birmingham.

Contractor daily rate trend for ITSM in Birmingham

ITSM
Contractor Daily Rate Histogram in Birmingham

The daily rate distribution of IT jobs citing ITSM in Birmingham over the 6 months to 19 November 2017.

Contractor daily rate histogram for ITSM in Birmingham

ITSM
Contractor Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Birmingham.

Contractor hourly rate trend for ITSM in Birmingham

For the 6 months to 19 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Birmingham region with a requirement for ITSM.

1 14 (87.50%) ITIL
2 7 (43.75%) Service Management
3 6 (37.50%) Windows
3 6 (37.50%) Office 365
4 5 (31.25%) Windows 7
4 5 (31.25%) Microsoft Azure
4 5 (31.25%) MCSE
4 5 (31.25%) SharePoint
4 5 (31.25%) Microsoft Office
4 5 (31.25%) Microsoft Certification
4 5 (31.25%) BMC
4 5 (31.25%) Remedy
4 5 (31.25%) Document Management
4 5 (31.25%) Remedy ITSM
5 4 (25.00%) Change Management
5 4 (25.00%) ITIL Certification
6 3 (18.75%) Active Directory
6 3 (18.75%) Citrix
6 3 (18.75%) Process Management
6 3 (18.75%) Law
6 3 (18.75%) Stakeholder Management
6 3 (18.75%) XenApp
6 3 (18.75%) Service Desk Management
6 3 (18.75%) Analytical Skills
7 2 (12.50%) Capacity Management
7 2 (12.50%) Data Structures
7 2 (12.50%) ServiceNow
7 2 (12.50%) Exchange Server 2013
7 2 (12.50%) Integration Testing
7 2 (12.50%) Skype for Business

ITSM
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (31.25%) SharePoint
2 2 (12.50%) Exchange Server 2010
2 2 (12.50%) Exchange Server 2013
2 2 (12.50%) MS Exchange
2 2 (12.50%) Skype for Business
Applications
1 5 (31.25%) Microsoft Office
Business Applications
1 5 (31.25%) Remedy ITSM
2 1 (6.25%) SAP ERP
Cloud Services
1 6 (37.50%) Office 365
2 5 (31.25%) Microsoft Azure
Communications & Networking
1 1 (6.25%) DHCP
1 1 (6.25%) DNS
1 1 (6.25%) Firewall
1 1 (6.25%) MPLS
1 1 (6.25%) Wi-Fi
Database & Business Intelligence
1 1 (6.25%) Pentaho
General
1 3 (18.75%) Law
2 2 (12.50%) Banking
2 2 (12.50%) Local Government
Job Titles
1 5 (31.25%) 3rd Line Support
2 4 (25.00%) Analyst
2 4 (25.00%) Infrastructure Engineer
3 3 (18.75%) 3rd Line Engineer
3 3 (18.75%) 3rd Line Infrastructure Engineer
3 3 (18.75%) 3rd Line Infrastructure Support
3 3 (18.75%) 3rd Line Support Engineer
3 3 (18.75%) Azure Engineer
3 3 (18.75%) Infrastructure Support
3 3 (18.75%) Infrastructure Support Engineer
3 3 (18.75%) IT Manager
3 3 (18.75%) Service Manager
3 3 (18.75%) Support Engineer
4 2 (12.50%) 3rd Line Support Analyst
4 2 (12.50%) IT Analyst
4 2 (12.50%) IT Services Manager
4 2 (12.50%) IT Support
4 2 (12.50%) IT Support Analyst
4 2 (12.50%) ITSM Consultant
4 2 (12.50%) Process Analyst
Miscellaneous
1 3 (18.75%) Analytical Skills
2 2 (12.50%) Data Structures
3 1 (6.25%) Data Centre
Operating Systems
1 6 (37.50%) Windows
2 5 (31.25%) Windows 7
3 1 (6.25%) Windows Server
3 1 (6.25%) Windows Server 2003
Processes & Methodologies
1 14 (87.50%) ITIL
2 7 (43.75%) Service Management
3 5 (31.25%) Document Management
4 4 (25.00%) Change Management
5 3 (18.75%) Process Management
5 3 (18.75%) Service Desk Management
5 3 (18.75%) Stakeholder Management
6 2 (12.50%) Agile Software Development
6 2 (12.50%) Capacity Management
6 2 (12.50%) Continuous Improvement
6 2 (12.50%) Incident Management
6 2 (12.50%) Integration Testing
6 2 (12.50%) Migration
6 2 (12.50%) PRINCE2
6 2 (12.50%) Problem Management
6 2 (12.50%) Six Sigma
7 1 (6.25%) Configuration Management
7 1 (6.25%) ERP
7 1 (6.25%) ETL
7 1 (6.25%) Project Management
Programming Languages
1 1 (6.25%) JavaScript
1 1 (6.25%) SQL
Qualifications
1 5 (31.25%) MCSE
1 5 (31.25%) Microsoft Certification
2 4 (25.00%) ITIL Certification
3 2 (12.50%) MCP
System Software
1 3 (18.75%) Active Directory
1 3 (18.75%) XenApp
2 1 (6.25%) VMware Infrastructure
2 1 (6.25%) XenDesktop
Systems Management
1 1 (6.25%) SCCM
Vendors
1 5 (31.25%) BMC
1 5 (31.25%) Remedy
2 3 (18.75%) Citrix
3 2 (12.50%) Microsoft
3 2 (12.50%) ServiceNow
4 1 (6.25%) LANDesk
4 1 (6.25%) Oracle
4 1 (6.25%) SAP
4 1 (6.25%) VMware