1st/2nd Line Service Desk Analyst Contracts in Birmingham

1st/2nd Line Service Desk Analyst
West Midlands > Birmingham

The median 1st/2nd Line Service Desk Analyst daily rate in Birmingham is £195 according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 61 77 -
Rank change year-on-year +16 - -
Contract jobs requiring a 1st/2nd Line Service Desk Analyst 4 1 0
As % of all contract jobs advertised in Birmingham 0.53% 0.11% -
As % of the Job Titles category 0.57% 0.12% -
Number of daily rates quoted 4 0 0
10th Percentile £161 - -
25th Percentile £176 - -
Median daily rate (50th Percentile) £195 - -
75th Percentile £200 - -
90th Percentile - - -
West Midlands median daily rate £195 - -
Number of hourly rates quoted 0 1 0
Median hourly rate - £15.49 -
West Midlands median hourly rate - £15.49 -

All Contract IT Job Vacancies
Birmingham

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Birmingham with a recognized job title 703 857 1,277
% of contract IT jobs with a recognized job title 92.50% 96.62% 95.94%
Number of daily rates quoted 495 571 935
10th Percentile £258 £263 £213
25th Percentile £336 £376 £363
Median daily rate (50th Percentile) £450 £500 £475
Median % change year-on-year -10.00% +5.26% +11.76%
75th Percentile £575 £600 £575
90th Percentile £675 £700 £688
West Midlands median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +17.28%
Number of hourly rates quoted 40 35 22
10th Percentile £13.10 £11.40 £12.53
25th Percentile £15.88 £12.50 £14.08
Median hourly rate £28.50 £20.00 £17.49
Median % change year-on-year +42.50% +14.35% -2.83%
75th Percentile £48.75 £24.94 £18.00
90th Percentile £57.91 £60.50 £20.00
West Midlands median hourly rate £22.00 £19.50 £17.28
% change year-on-year +12.82% +12.85% +8.00%

1st/2nd Line Service Desk Analyst
Job Vacancy Trend in Birmingham

Job postings that featured 1st/2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for 1st/2nd Line Service Desk Analyst in Birmingham

1st/2nd Line Service Desk Analyst
Contractor Daily Rate Trend in Birmingham

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Service Desk Analyst in Birmingham.

Daily rate trend for 1st/2nd Line Service Desk Analyst in Birmingham

1st/2nd Line Service Desk Analyst
Contractor Hourly Rate Trend in Birmingham

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Service Desk Analyst in Birmingham.

Hourly rate trend for 1st/2nd Line Service Desk Analyst in Birmingham

1st/2nd Line Service Desk Analyst Skill Set
Top 26 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 3 May 2024, 1st/2nd Line Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Birmingham region featuring 1st/2nd Line Service Desk Analyst in the job title.

1 4 (100.00%) Microsoft 365
2 3 (75.00%) Windows 10
2 3 (75.00%) Windows
2 3 (75.00%) Microsoft
2 3 (75.00%) Social Skills
2 3 (75.00%) Customer Service
3 2 (50.00%) Windows Server 2016
3 2 (50.00%) Windows Server 2019
3 2 (50.00%) Active Directory
3 2 (50.00%) Microsoft Office
3 2 (50.00%) Terminal Services
3 2 (50.00%) DHCP
3 2 (50.00%) TCP/IP
3 2 (50.00%) VPN
3 2 (50.00%) DNS
3 2 (50.00%) Firewall
3 2 (50.00%) VMware
3 2 (50.00%) VMware Infrastructure
3 2 (50.00%) Windows Server 2008
3 2 (50.00%) Remote Desktop
3 2 (50.00%) Windows Server 2012
3 2 (50.00%) Windows Server
4 1 (25.00%) Public Sector
4 1 (25.00%) Mobile Device Management
4 1 (25.00%) ServiceNow
4 1 (25.00%) Citrix

1st/2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (50.00%) Microsoft Office
Cloud Services
1 4 (100.00%) Microsoft 365
Communications & Networking
1 2 (50.00%) DHCP
1 2 (50.00%) DNS
1 2 (50.00%) Firewall
1 2 (50.00%) Remote Desktop
1 2 (50.00%) TCP/IP
1 2 (50.00%) VPN
General
1 3 (75.00%) Social Skills
2 1 (25.00%) Public Sector
Operating Systems
1 3 (75.00%) Windows
1 3 (75.00%) Windows 10
2 2 (50.00%) Windows Server
2 2 (50.00%) Windows Server 2008
2 2 (50.00%) Windows Server 2012
2 2 (50.00%) Windows Server 2016
2 2 (50.00%) Windows Server 2019
Processes & Methodologies
1 3 (75.00%) Customer Service
2 1 (25.00%) Mobile Device Management
System Software
1 2 (50.00%) Active Directory
1 2 (50.00%) Terminal Services
1 2 (50.00%) VMware Infrastructure
Vendors
1 3 (75.00%) Microsoft
2 2 (50.00%) VMware
3 1 (25.00%) Citrix
3 1 (25.00%) ServiceNow