2nd Line Support Analyst Contract Job Trends in Birmingham

Second Line Support Analyst
West Midlands > Birmingham

The median Second Line Support Analyst daily rate in Birmingham is £143, according to job vacancies posted in the 6 months leading up to 16 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
16 Sep 2025		 Same period 2024 Same period 2023
Rank 63 63 -
Rank change year-on-year 0 - -
Contract jobs requiring a 2nd Line Support Analyst 4 3 0
As % of all contract jobs advertised in Birmingham 0.68% 0.42% -
As % of the Job Titles category 0.76% 0.44% -
Number of daily rates quoted 4 3 0
10th Percentile £117 £186 -
25th Percentile £119 £188 -
Median daily rate (50th Percentile) £143 £190 -
Median % change year-on-year -25.00% - -
75th Percentile £166 £193 -
90th Percentile £171 £194 -
West Midlands median daily rate £158 £190 £363
% change year-on-year -17.11% -47.59% +119.70%

All Contract IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Birmingham with a recognized job title 528 686 821
% of contract IT jobs with a recognized job title 89.19% 96.21% 96.14%
Number of daily rates quoted 354 449 547
10th Percentile £177 £200 £260
25th Percentile £332 £375 £375
Median daily rate (50th Percentile) £465 £500 £475
Median % change year-on-year -7.00% +5.26% -
75th Percentile £540 £625 £600
90th Percentile £639 £733 £700
West Midlands median daily rate £487 £500 £500
% change year-on-year -2.60% - +1.01%
Number of hourly rates quoted 44 16 29
10th Percentile - £15.61 £13.46
25th Percentile £12.62 £20.00 £15.50
Median hourly rate £14.00 £34.56 £20.50
Median % change year-on-year -59.49% +68.60% +13.89%
75th Percentile £26.51 £53.13 £53.75
90th Percentile £34.29 £56.25 £67.50
West Midlands median hourly rate £25.15 £21.00 £21.24
% change year-on-year +19.76% -1.11% +17.97%

2nd Line Support Analyst
Job Vacancy Trend in Birmingham

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for 2nd Line Support Analyst in Birmingham

2nd Line Support Analyst
Daily Rate Trend in Birmingham

Contractor daily rate distribution trend for 2nd Line Support Analyst job vacancies in Birmingham.

Contractor daily rate distribution trend for 2nd Line Support Analyst job vacancies in Birmingham

2nd Line Support Analyst
Hourly Rate Trend in Birmingham

Contractor hourly rate distribution trend for 2nd Line Support Analyst job vacancies in Birmingham.

Contractor hourly rate distribution trend for 2nd Line Support Analyst job vacancies in Birmingham

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 16 September 2025, 2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Birmingham region featuring 2nd Line Support Analyst in the job title.

1 4 (100.00%) ITIL
1 4 (100.00%) Microsoft
1 4 (100.00%) Analytical Skills
1 4 (100.00%) Customer Service
2 3 (75.00%) Disk Encryption
2 3 (75.00%) Self-Motivation
2 3 (75.00%) Problem-Solving
2 3 (75.00%) Social Skills
2 3 (75.00%) Team-Oriented Environment
2 3 (75.00%) Windows 10
2 3 (75.00%) iManage
2 3 (75.00%) Microsoft 365
2 3 (75.00%) Mobile Device Management
2 3 (75.00%) MCDST
2 3 (75.00%) Problem Management
2 3 (75.00%) SCCM
2 3 (75.00%) Mitel
2 3 (75.00%) Service Delivery
2 3 (75.00%) Change Management
2 3 (75.00%) Active Directory
2 3 (75.00%) Microsoft Certification
2 3 (75.00%) MCP
2 3 (75.00%) Windows
2 3 (75.00%) CRM
2 3 (75.00%) DHCP
2 3 (75.00%) TCP/IP
2 3 (75.00%) VPN
2 3 (75.00%) DNS
3 1 (25.00%) Service Management
3 1 (25.00%) ITSM

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 3 (75.00%) Microsoft 365
Communications & Networking
1 3 (75.00%) DHCP
1 3 (75.00%) DNS
1 3 (75.00%) TCP/IP
1 3 (75.00%) VPN
General
1 4 (100.00%) Analytical Skills
2 3 (75.00%) Social Skills
Miscellaneous
1 3 (75.00%) Self-Motivation
1 3 (75.00%) Team-Oriented Environment
Operating Systems
1 3 (75.00%) Windows
1 3 (75.00%) Windows 10
Processes & Methodologies
1 4 (100.00%) Customer Service
1 4 (100.00%) ITIL
2 3 (75.00%) Change Management
2 3 (75.00%) CRM
2 3 (75.00%) Disk Encryption
2 3 (75.00%) Mobile Device Management
2 3 (75.00%) Problem Management
2 3 (75.00%) Problem-Solving
2 3 (75.00%) Service Delivery
3 1 (25.00%) Data Analysis
3 1 (25.00%) ITSM
3 1 (25.00%) Service Management
3 1 (25.00%) Workflow
Qualifications
1 3 (75.00%) MCDST
1 3 (75.00%) MCP
1 3 (75.00%) Microsoft Certification
System Software
1 3 (75.00%) Active Directory
Systems Management
1 3 (75.00%) SCCM
Vendors
1 4 (100.00%) Microsoft
2 3 (75.00%) iManage
2 3 (75.00%) Mitel
2 2nd Line Support Analyst jobs in the West Midlands