2nd Line Support Analyst Contract Job Trends in Birmingham

Second Line Support Analyst
West Midlands > Birmingham

The median Second Line Support Analyst daily rate in Birmingham is £145, according to job vacancies posted in the 6 months leading up to 21 October 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
21 Oct 2025
Same period 2024 Same period 2023
Rank 66 69 -
Rank change year-on-year +3 - -
Contract jobs requiring a 2nd Line Support Analyst 6 2 0
As % of all contract jobs in Birmingham 0.91% 0.28% -
As % of the Job Titles category 1.01% 0.30% -
Number of daily rates quoted 6 2 0
10th Percentile £118 - -
25th Percentile £122 - -
Median daily rate (50th Percentile) £145 £190 -
Median % change year-on-year -23.68% - -
75th Percentile £163 - -
90th Percentile £169 - -
West Midlands median daily rate £145 £190 £363
% change year-on-year -23.68% -47.59% +119.70%

All Contract IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Birmingham with a recognized job title 594 676 771
% of contract IT jobs with a recognized job title 90.55% 95.89% 95.54%
Number of daily rates quoted 396 435 523
10th Percentile £219 £200 £260
25th Percentile £363 £359 £375
Median daily rate (50th Percentile) £475 £500 £475
Median % change year-on-year -5.00% +5.26% -
75th Percentile £550 £603 £600
90th Percentile £639 £738 £700
West Midlands median daily rate £500 £500 £475
% change year-on-year - +5.26% -4.04%
Number of hourly rates quoted 40 13 24
10th Percentile - £15.38 £13.83
25th Percentile £12.62 £20.50 £15.41
Median hourly rate £19.25 £24.00 £20.00
Median % change year-on-year -19.79% +20.00% +5.26%
75th Percentile £26.51 £52.50 £67.50
90th Percentile £30.03 £56.85 -
West Midlands median hourly rate £25.15 £21.59 £21.30
% change year-on-year +16.49% +1.36% +20.20%

2nd Line Support Analyst
Job Vacancy Trend in Birmingham

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support Analyst' in the job title relative to all contract IT jobs advertised in Birmingham.

2nd Line Support Analyst job vacancy trend in Birmingham

2nd Line Support Analyst
Daily Rate Trend in Birmingham

Contractor daily rate distribution trend for 2nd Line Support Analyst job vacancies in Birmingham.

Contractor daily rate distribution trend for 2nd Line Support Analyst job vacancies in Birmingham

2nd Line Support Analyst
Hourly Rate Trend in Birmingham

Contractor hourly rate distribution trend for 2nd Line Support Analyst job vacancies in Birmingham.

Contractor hourly rate distribution trend for 2nd Line Support Analyst job vacancies in Birmingham

2nd Line Support Analyst Skill Set
Top 28 Co-Occurring Skills & Capabilities in Birmingham

For the 6 months to 21 October 2025, 2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the Birmingham region featuring 2nd Line Support Analyst in the job title.

1 6 (100.00%) Customer Service
1 6 (100.00%) ITIL
1 6 (100.00%) Microsoft
2 5 (83.33%) Active Directory
2 5 (83.33%) Change Management
2 5 (83.33%) CRM
2 5 (83.33%) DHCP
2 5 (83.33%) Disk Encryption
2 5 (83.33%) DNS
2 5 (83.33%) iManage
2 5 (83.33%) MCDST
2 5 (83.33%) MCP
2 5 (83.33%) Microsoft 365
2 5 (83.33%) Microsoft Certification
2 5 (83.33%) Mitel
2 5 (83.33%) Mobile Device Management
2 5 (83.33%) Problem Management
2 5 (83.33%) Problem-Solving
2 5 (83.33%) SCCM
2 5 (83.33%) Service Delivery
2 5 (83.33%) TCP/IP
2 5 (83.33%) VPN
2 5 (83.33%) Windows
2 5 (83.33%) Windows 10
3 1 (16.67%) Data Analysis
3 1 (16.67%) ITSM
3 1 (16.67%) Service Management
3 1 (16.67%) Workflow

2nd Line Support Analyst Skill Set
Co-Occurring Skills & Capabilities in Birmingham by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 5 (83.33%) Microsoft 365
Communications & Networking
1 5 (83.33%) DHCP
1 5 (83.33%) DNS
1 5 (83.33%) TCP/IP
1 5 (83.33%) VPN
General
1 6 (100.00%) Analytical Skills
2 5 (83.33%) Social Skills
Miscellaneous
1 5 (83.33%) Self-Motivation
1 5 (83.33%) Team-Oriented Environment
Operating Systems
1 5 (83.33%) Windows
1 5 (83.33%) Windows 10
Processes & Methodologies
1 6 (100.00%) Customer Service
1 6 (100.00%) ITIL
2 5 (83.33%) Change Management
2 5 (83.33%) CRM
2 5 (83.33%) Disk Encryption
2 5 (83.33%) Mobile Device Management
2 5 (83.33%) Problem Management
2 5 (83.33%) Problem-Solving
2 5 (83.33%) Service Delivery
3 1 (16.67%) Data Analysis
3 1 (16.67%) ITSM
3 1 (16.67%) Service Management
3 1 (16.67%) Workflow
Qualifications
1 5 (83.33%) MCDST
1 5 (83.33%) MCP
1 5 (83.33%) Microsoft Certification
System Software
1 5 (83.33%) Active Directory
Systems Management
1 5 (83.33%) SCCM
Vendors
1 6 (100.00%) Microsoft
2 5 (83.33%) iManage
2 5 (83.33%) Mitel