Customer Service Contract Job Trends in Bournemouth

Customer Service
Dorset > Bournemouth

The table below provides summary statistics and contractor rates for jobs advertised in Bournemouth requiring Customer Service skills. It covers vacancies from the 6 months leading up to 19 September 2025, with comparisons to the same periods in the previous two years.

6 months to
19 Sep 2025
Same period 2024 Same period 2023
Rank 9 5 10
Rank change year-on-year -4 +5 +10
Contract jobs citing Customer Service 3 6 8
As % of all contract jobs advertised in Bournemouth 6.52% 10.34% 11.27%
As % of the Processes & Methodologies category 7.32% 11.76% 13.56%
Number of daily rates quoted 2 2 4
10th Percentile - - £173
25th Percentile £203 £172 £175
Median daily rate (50th Percentile) £205 £173 £176
Median % change year-on-year +18.50% -1.70% -49.71%
75th Percentile £208 £175 -
90th Percentile - - -
Dorset median daily rate £205 £173 £176
% change year-on-year +18.50% -1.70% -52.43%
Number of hourly rates quoted 1 4 4
10th Percentile - - -
25th Percentile £14.41 £14.41 £15.16
Median hourly rate £14.81 £15.22 £15.46
Median % change year-on-year -2.66% -1.60% +14.54%
75th Percentile £15.22 £15.62 £15.62
90th Percentile - - £15.62
Dorset median hourly rate £14.81 £15.22 £15.46
% change year-on-year -2.66% -1.60% +10.45%

All Process and Methodology Skills
Bournemouth

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Bournemouth.

Contract vacancies with a requirement for process or methodology skills 41 51 59
As % of all contract IT jobs advertised in Bournemouth 89.13% 87.93% 83.10%
Number of daily rates quoted 18 38 38
10th Percentile £203 £175 £159
25th Percentile £273 £314 £176
Median daily rate (50th Percentile) £438 £474 £388
Median % change year-on-year -7.65% +22.26% -21.72%
75th Percentile £549 £530 £500
90th Percentile £619 £700 £706
Dorset median daily rate £475 £488 £538
% change year-on-year -2.56% -9.30% +8.59%
Number of hourly rates quoted 13 5 11
10th Percentile - - £15.16
25th Percentile £15.25 £14.41 £15.62
Median hourly rate £15.50 £15.62 £19.12
Median % change year-on-year -0.77% -18.31% +29.63%
75th Percentile £15.75 - £22.25
90th Percentile - £21.36 £27.25
Dorset median hourly rate £15.50 £15.62 £56.49
% change year-on-year -0.77% -72.35% +14.65%

Customer Service
Job Vacancy Trend in Bournemouth

Job postings citing Customer Service as a proportion of all IT jobs advertised in Bournemouth.

Job vacancy trend for Customer Service in Bournemouth

Customer Service
Daily Rate Trend in Bournemouth

Contractor daily rate distribution trend for jobs in Bournemouth citing Customer Service.

Contractor daily rate distribution trend for jobs in Bournemouth citing Customer Service

Customer Service
Hourly Rate Trend in Bournemouth

Contractor hourly rate distribution trend for jobs in Bournemouth citing Customer Service.

Contractor hourly rate distribution trend for jobs in Bournemouth citing Customer Service

Customer Service
Co-occurring Skills and Capabilities in Bournemouth by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (66.67%) Microsoft Exchange
1 2 (66.67%) SharePoint
Applications
1 2 (66.67%) Microsoft Office
Cloud Services
1 2 (66.67%) Microsoft 365
1 2 (66.67%) OneDrive
Communications & Networking
1 2 (66.67%) DHCP
1 2 (66.67%) DNS
1 2 (66.67%) LAN
1 2 (66.67%) VLAN
1 2 (66.67%) VoIP
1 2 (66.67%) VPN
1 2 (66.67%) WAN
1 2 (66.67%) Wi-Fi
General
1 2 (66.67%) Finance
2 1 (33.33%) Public Sector
Job Titles
1 2 (66.67%) 2nd Line Engineer
1 2 (66.67%) 2nd Line Support
1 2 (66.67%) 2nd Line Support Engineer
1 2 (66.67%) Support Engineer
2 1 (33.33%) Analyst
2 1 (33.33%) Service Analyst
2 1 (33.33%) Service Desk Analyst
Miscellaneous
1 1 (33.33%) Management Information System
Operating Systems
1 2 (66.67%) Windows
1 2 (66.67%) Windows 10
Processes & Methodologies
1 1 (33.33%) Incident Management
1 1 (33.33%) Line Management
System Software
1 2 (66.67%) Active Directory
1 2 (66.67%) VMware Infrastructure
Systems Management
1 2 (66.67%) AppManager
1 2 (66.67%) SCCM
Vendors
1 2 (66.67%) Ivanti
1 2 (66.67%) Microsoft
1 2 (66.67%) VMware