Customer Service Contracts in Bournemouth

Customer Service
Dorset > Bournemouth

The table below provides summary statistics for contract job vacancies advertised in Bournemouth requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 14 4 13
Rank change year-on-year -10 +9 +4
Contract jobs citing Customer Service 3 15 4
As % of all contract jobs advertised in Bournemouth 6.25% 17.24% 4.44%
As % of the Processes & Methodologies category 6.98% 20.00% 5.48%
Number of daily rates quoted 0 10 3
10th Percentile - - -
25th Percentile - £172 £157
Median daily rate (50th Percentile) - £173 £163
Median % change year-on-year - +6.13% -45.67%
75th Percentile - £175 £170
90th Percentile - £176 -
Dorset median daily rate £225 £173 £163
% change year-on-year +30.06% +6.13% -45.67%
Number of hourly rates quoted 3 5 1
10th Percentile £14.56 £14.31 -
25th Percentile £14.78 £14.41 £12.75
Median hourly rate £15.31 £14.81 £13.50
Median % change year-on-year +3.38% +9.70% +12.55%
75th Percentile £16.92 £15.47 £14.25
90th Percentile £17.79 £15.56 -
Dorset median hourly rate £15.31 £14.66 £13.50
% change year-on-year +4.47% +8.56% -15.61%

All Process and Methodology Skills
Bournemouth

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Bournemouth.

Contract vacancies with a requirement for process or methodology skills 43 75 73
As % of all contract IT jobs advertised in Bournemouth 89.58% 86.21% 81.11%
Number of daily rates quoted 28 58 53
10th Percentile £377 £172 £159
25th Percentile £413 £175 £213
Median daily rate (50th Percentile) £475 £185 £400
Median % change year-on-year +157.02% -53.80% -20.00%
75th Percentile £563 £582 £538
90th Percentile £675 £825 £648
Dorset median daily rate £475 £425 £488
% change year-on-year +11.76% -12.82% +2.63%
Number of hourly rates quoted 4 9 6
10th Percentile £14.63 £6.57 £14.88
25th Percentile £14.97 £13.00 £17.00
Median hourly rate £16.78 £14.50 £19.47
Median % change year-on-year +15.72% -25.51% +29.77%
75th Percentile £20.03 £15.22 £22.48
90th Percentile £23.01 £15.50 £24.19
Dorset median hourly rate £21.63 £15.31 £56.29
% change year-on-year +41.25% -72.80% +5.28%

Customer Service
Job Vacancy Trend in Bournemouth

Job postings citing Customer Service as a proportion of all IT jobs advertised in Bournemouth.

Job vacancy trend for Customer Service in Bournemouth

Customer Service
Contractor Daily Rate Trend in Bournemouth

3-month moving average daily rate quoted in jobs citing Customer Service in Bournemouth.

Daily rate trend for Customer Service in Bournemouth

Customer Service
Contractor Hourly Rate Trend in Bournemouth

3-month moving average hourly rates quoted in jobs citing Customer Service in Bournemouth.

Hourly rate trend for Customer Service in Bournemouth

Customer Service
Co-occurring Skills and Capabilities in Bournemouth by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (66.67%) Microsoft 365
General
1 2 (66.67%) Social Skills
2 1 (33.33%) Public Sector
Job Titles
1 3 (100.00%) Analyst
1 3 (100.00%) Service Analyst
1 3 (100.00%) Service Desk Analyst
Miscellaneous
1 1 (33.33%) Management Information System
Processes & Methodologies
1 2 (66.67%) Ticket Management
2 1 (33.33%) Incident Management
2 1 (33.33%) Line Management
System Software
1 2 (66.67%) Active Directory