Customer Service Contracts in Cambridge

Customer Service
Cambridgeshire > Cambridge

The table below provides summary statistics for contract job vacancies advertised in Cambridge requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 11 June 2024, comparing them to the same period in the previous two years.

6 months to
11 Jun 2024
Same period 2023 Same period 2022
Rank 31 12 35
Rank change year-on-year -19 +23 -6
Contract jobs citing Customer Service 2 24 5
As % of all contract jobs advertised in Cambridge 0.93% 9.09% 1.46%
As % of the Processes & Methodologies category 1.01% 10.57% 1.74%
Number of daily rates quoted 2 20 3
10th Percentile £162 £143 £148
25th Percentile £173 £158 £168
Median daily rate (50th Percentile) £205 £185 £200
Median % change year-on-year +10.81% -7.50% -3.03%
75th Percentile £248 £195 £369
90th Percentile £264 £203 £470
Cambridgeshire median daily rate £338 £190 £325
% change year-on-year +77.63% -41.54% +116.67%
Number of hourly rates quoted 0 3 0
Median hourly rate - £17.50 -
Cambridgeshire median hourly rate £15.00 £14.50 £14.50
% change year-on-year +3.45% - +7.41%

All Process and Methodology Skills
Cambridge

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Cambridge.

Contract vacancies with a requirement for process or methodology skills 198 227 288
As % of all contract IT jobs advertised in Cambridge 91.67% 85.98% 83.97%
Number of daily rates quoted 104 155 199
10th Percentile £235 £185 £362
25th Percentile £350 £343 £413
Median daily rate (50th Percentile) £423 £450 £475
Median % change year-on-year -6.11% -5.26% +11.76%
75th Percentile £550 £536 £550
90th Percentile £646 £600 £650
Cambridgeshire median daily rate £442 £450 £464
% change year-on-year -1.78% -2.96% +15.94%
Number of hourly rates quoted 29 14 16
10th Percentile £21.10 £16.77 £15.52
25th Percentile £25.00 £17.50 £17.50
Median hourly rate £52.50 £20.50 £57.00
Median % change year-on-year +156.10% -64.04% +20.00%
75th Percentile £63.75 £53.75 £58.75
90th Percentile £72.00 - £71.88
Cambridgeshire median hourly rate £15.52 £14.50 £14.50
% change year-on-year +7.00% - +7.41%

Customer Service
Job Vacancy Trend in Cambridge

Job postings citing Customer Service as a proportion of all IT jobs advertised in Cambridge.

Job vacancy trend for Customer Service in Cambridge

Customer Service
Contractor Daily Rate Trend in Cambridge

3-month moving average daily rate quoted in jobs citing Customer Service in Cambridge.

Daily rate trend for Customer Service in Cambridge

Customer Service
Contractor Hourly Rate Trend in Cambridge

3-month moving average hourly rates quoted in jobs citing Customer Service in Cambridge.

Hourly rate trend for Customer Service in Cambridge

Customer Service
Co-occurring Skills and Capabilities in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (50.00%) IIS
Cloud Services
1 1 (50.00%) Microsoft 365
Communications & Networking
1 1 (50.00%) Remote Desktop
1 1 (50.00%) VoIP
General
1 2 (100.00%) Social Skills
Job Titles
1 2 (100.00%) Support Engineer
2 1 (50.00%) Desktop Engineer
2 1 (50.00%) Desktop Support
2 1 (50.00%) Desktop Support Engineer
2 1 (50.00%) IT Engineer
2 1 (50.00%) IT Support
2 1 (50.00%) IT Support Engineer
Miscellaneous
1 1 (50.00%) Data Centre
1 1 (50.00%) Smartphone
Operating Systems
1 1 (50.00%) Android
1 1 (50.00%) Apple iOS
Processes & Methodologies
1 1 (50.00%) Computer Science
1 1 (50.00%) Data Centre Operations
1 1 (50.00%) Hardware Maintenance
1 1 (50.00%) Inventory Management
1 1 (50.00%) Problem-Solving
Qualifications
1 1 (50.00%) Degree
1 1 (50.00%) Microsoft Certification
Quality Assurance & Compliance
1 1 (50.00%) SLA
System Software
1 2 (100.00%) Active Directory
Systems Management
1 1 (50.00%) SCCM
Vendors
1 1 (50.00%) Microsoft