The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 3 months to 25 April 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Contact Management
London / City of London
3 months to
25 Apr 2017
Same period 2016 Same period 2015
Rank - 163 201
Contract jobs citing Contact Management 0 3 1
As % of all contract IT jobs advertised in the City of London - 0.086% 0.018%
As % of the Processes & Methodologies category - 0.098% 0.022%
Number of daily rates quoted 0 3 0
Median daily rate - £588 -
UK excluding London median daily rate £406 £455 £600
% change year-on-year -10.71% -24.16%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £28.00 £18.50 -
% change year-on-year +51.35% -  

Contact Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
City of London
Contract job vacancies with a requirement for process and methodology skills 2745 3050 4532
As % of all contract IT job vacancies advertised in the City of London 86.00% 87.42% 82.25%
Number of daily rates quoted 2106 2478 3499
Median daily rate £500 £475 £463
Median daily rate % change year-on-year +5.26% +2.70%  
90% offered a daily rate of more than £350 £325 £320
10% offered a daily rate of more than £625 £625 £615
UK excluding London median daily rate £413 £400 £393
% change year-on-year +3.12% +1.91%  
Number of hourly rates quoted 27 31 39
Median hourly rate £16.00 £19.25 £27.37
Median hourly rate % change year-on-year -16.87% -29.67%  
90% offered a hourly rate of more than £13.50 £16.75 £15.00
10% offered a hourly rate of more than £28.35 £47.50 £92.50
UK excluding London median hourly rate £36.00 £36.52 £30.35
% change year-on-year -1.42% +20.32%  

Contact Management
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London citing Contact Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Contact Management in the City of London

Contact Management
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management in the City of London.

Contractor daily rate trend for Contact Management in the City of London