Customer Service Contracts in the City of Westminster

Customer Service
Central London > City of Westminster

The following table provides summary statistics for contract job vacancies advertised in the City of Westminster with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 6 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 11 10 6
Rank change year-on-year -1 -4 -
Contract jobs citing Customer Service 2 3 5
As % of all contract jobs advertised in the City of Westminster 4.55% 7.89% 16.13%
As % of the Processes & Methodologies category 5.00% 8.57% 18.52%
Number of daily rates quoted 0 3 5
10th Percentile - £204 £132
25th Percentile - £209 £175
Median daily rate (50th Percentile) - £223 £250
Median % change year-on-year - -11.00% -
75th Percentile - £238 £575
90th Percentile - £244 -
Central London median daily rate £250 £238 £225
% change year-on-year +5.26% +5.76% -48.96%
Number of hourly rates quoted 2 0 0
Median hourly rate £40.00 - -
Central London median hourly rate £24.97 £19.00 £24.50
% change year-on-year +31.42% -22.45% +44.12%

All Process and Methodology Skills
City of Westminster

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of Westminster with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 40 35 27
As % of all contract IT jobs advertised in the City of Westminster 90.91% 92.11% 87.10%
Number of daily rates quoted 28 26 19
10th Percentile £435 £221 £215
25th Percentile £497 £364 £419
Median daily rate (50th Percentile) £594 £550 £550
Median % change year-on-year +7.95% - -
75th Percentile £806 £647 £717
90th Percentile £956 £850 £810
Central London median daily rate £550 £600 £570
% change year-on-year -8.33% +5.26% +8.57%
Number of hourly rates quoted 2 0 0
Median hourly rate £40.00 - -
Central London median hourly rate £27.81 £35.00 £40.50
% change year-on-year -20.54% -13.58% +102.50%

Customer Service
Job Vacancy Trend in the City of Westminster

Job postings citing Customer Service as a proportion of all IT jobs advertised in the City of Westminster.

Job vacancy trend for Customer Service in the City of Westminster

Customer Service
Contractor Daily Rate Trend in the City of Westminster

3-month moving average daily rate quoted in jobs citing Customer Service in the City of Westminster.

Daily rate trend for Customer Service in the City of Westminster

Customer Service
Contractor Hourly Rate Trend in the City of Westminster

3-month moving average hourly rates quoted in jobs citing Customer Service in the City of Westminster.

Hourly rate trend for Customer Service in the City of Westminster

Customer Service
Co-occurring Skills and Capabilities in the City of Westminster by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (100.00%) Microsoft Exchange
Job Titles
1 2 (100.00%) Analyst
1 2 (100.00%) Service Analyst
1 2 (100.00%) Service Desk Analyst
Processes & Methodologies
1 2 (100.00%) Investment Management
System Software
1 2 (100.00%) Active Directory