1 to 25 of 84 Customer Service Jobs in Central London

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate you … a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. Working as IT Support … Engineer/Service Desk Analyst/IT Technician you will support prestigious businesses around Microsoft Cloud/Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with. As an IT Support Engineer/Service Desk Analyst/IT Technician you will More ❯

communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services and a high level of customer service to our client's senior leadership team, ensuring their business continuity. Responsibilities Act as 1st point of contact for all high-priority incidents and requests for executives … IT support to a community of over 500+ global VIP employees. Maintaining an excellent standard of support and building relationships with key execs/PAs. Managing tickets via the service management tool ServiceNow regularly updating incidents. Set up and maintain laptops, desktops, mobile devices, and peripheral equipment for executives. Mobile device support and advanced troubleshooting skills (Apple & Android technologies … locations to support senior executives during business-critical conferences/meetings. Requirements Strong communication, professionalism, and discretion when handling sensitive executive support. An understanding of the importance of excellent customer service and a "can do" attitude. Excellent communication skills, both written and verbal. The ability to interact confidently with senior management, clients, and colleagues. The ability to work More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up … provide reporting. Your Responsibilities and Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies. Create and maintain synthetic monitoring for proactive issue detection. Establish real-time dashboards to track system health. Escalate detected incidents immediately … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop More ❯

virus software, office productivity applications and time entry systems. Providing training for new starters on relevant IT systems and services. Familiarity with best practices for recording , updating and resolving service requests and incidents , preferably on ServiceNow. Skills , experience and qualifications required : A Computer Science or similar IT oriented degree or equivalent experience. At least one long term experience in … Directory, Windows 10 operating systems , Microsoft Office suite, Microsoft 365 and Microsoft Cloud Services. Strong remote support experience for supporting EMEA offices without a Support Engineer on-site. Advanced customer services skills. Fluent English with fluency in other languages ( French, German, Spanish, Italian or Finnish) being highly beneficial due to the international nature of the company. The right to More ❯

knowledge base Gradually take on increased responsibility for Azure infrastructure tasks Support the implementation of cloud automation initiatives Required skills: Enthusiasm for technology with specific interest in cloud computing Customer service orientation and good communication skills Problem-solving aptitude and logical thinking Willingness to learn and adapt to new technologies Basic IT knowledge with eagerness to develop cloud More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

s leading medical defence organisation, supporting healthcare professionals with expert advice and legal assistance. We are seeking a Senior Business Analyst with experience in contact centre operations, workforce management, customer interaction technologies, and process optimisation. This role requires a structured analytical approach, ensuring robust, data-driven solutions that improve efficiency, service quality, and system integration across multiple platforms. … and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities Multi-channel contact centre and workforce management• Define and document detailed requirements for multi-channel customer interaction platforms, including telephony, webchat, SMS, WhatsApp, email, and social media.• Support system integration efforts by analysing business needs, documenting workflows, and identifying dependencies.• Collaborate with stakeholders and technical … including structured scoring methodologies, and reporting metrics.• Define requirements for call recording compliance, data retention policies, and security controls.• Provide business analysis for agent performance tracking, SLA adherence, and customer experience insights.Data analysis, reporting, and performance tracking• Identify key performance indicators (KPIs), including response times, service levels, cost efficiency, and workforce productivity.• Deliver trend analysis, MI reporting, and More ❯

of London IT Support Engineer Main Responsibilities: Daily Operation Provide 1st line level of technical or business system support via telephone, email, and online tickets Support, maintain, and improve customer services Assist other team members in Europe or back office/project members Assist customer HQ in Japan and third-party vendors Work proactively to ensure prompt resolution … of support cases, timely project completion, and the highest levels of customer satisfaction Understand and comply with the customer’s IT policies and procedures Administrative Tasks (based on customer requirements) IT compliance reporting and tasks, e.g., SOX compliance, user ID/device inventory updates Produce monthly IT reports and newsletters Update and maintain intranet contents User support … for user ID management systems and other internal systems System Integration/Maintenance Services Support system integration and maintenance tasks on behalf of the customer Maintain related documents, including user manuals Summarise customer requirements for system integration services Project Management Act as project coordinator as a representative of the customer Assist other on-site engineers in implementing More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks … knowledge of insurance/reinsurance specific business applications such as Policy Administration System suites, Quote & Bind Portals, Claims Management systems. Experience in implementing complex, highly configurable technologies, preferably ServiceNow Customer and Industry Workflow Solutions Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development Experience with ServiceNow modules like incident, request, change, maintenance window, SLAs More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks … knowledge of insurance/reinsurance specific business applications such as Policy Administration System suites, Quote & Bind Portals, Claims Management systems. Experience in implementing complex, highly configurable technologies, preferably ServiceNow Customer and Industry Workflow Solutions Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development Experience with ServiceNow modules like incident, request, change, maintenance window, SLAs More ❯

devices — ideally including Meraki, UniFi, or DrayTek Assist with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous More ❯

with several different operating companies and employing over 15,000 users worldwide. An exciting opportunity has arisen for an IT Administrator to play a key role within their shared service IT function responsible for providing a wide range of supporting duties and coordination to the department such as general business administration, IT procurement, asset management, user management, basic systems … Excellent attention to detail and the ability to work under pressure. Requirements Strong communication, professionalism, and discretion when handling sensitive support queries. An understanding of the importance of excellent customer service and a "can do" attitude. Excellent communication skills, both written and verbal. The ability to interact confidently with senior management, clients, and colleagues, Inc. VIPs. The ability More ❯

return on investment from their clinical development programmes. We achieve this by combining Ai machine learning imaging biomarker analysis, together with centralised neuroimaging CRO services to provide an integrated service covering every stage of clinical development through to post-marketing surveillance. We are committed to invest in continuously enhancing our validated and peer reviewed disease optimised machine learning Ai … queue/Contingency uploads). Qualifications and skills required for the role: Essential Bachelor’s degree (Imaging or Life Sciences) or equivalent scientific or analytical experience. Strong communication and customer service skills. Excellent time management. Ability to prioritise competing tasks. Strong attention to detail and ability to follow established procedures. Highly motivated, proactive, and organised. Ability to work More ❯

Benefits • Personal Pension Scheme • Health Insurance Scheme • Discount shopping platform • Employee Assistance Program • Cycle to Work Scheme Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness More ❯

Service Desk Engineer MSP - Central London Up to £30,000 Are you a confident Service Desk Engineer with experience in a Managed Service Provider (MSP) environment? Do you thrive on delivering excellent customer service and want to be part of a company that truly supports your growth? We’re working with a leading MSP based … in Central London that’s looking for a proactive and ambitious Service Desk Engineer to join their support team. Key Responsibilities: MSP background essential - you're used to a fast-paced, client-focused environment Strong experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive) Familiarity with ticketing tools like ConnectWise or similar RMM/PSA platforms A can-do … attitude with a passion for IT support and customer service Excellent troubleshooting and communication skills Key Requirements: MSP - Experience 1 year Microsoft 365 Suite Windows 10/11, Active Directory ConnectWise (or similar service desk tool) Networking fundamentals (DNS, DHCP, VPNs - basic level) Excellent customer service skills Proactive and can do attitude Real team player More ❯

currently recruiting for a Conference Centre Technology Specialist II, to work Monday to Friday 9.30am to 5.30pm, in our London office. POSITION OVERVIEW Primary responsibilities include providing white glove service to all users of the Conference Centre. Our Conference Centre is used for high-level, fast-paced meetings, depositions, video conferences and small to large-scale events. The candidate … changed as necessary.) This position requires strong people skills due to the high-level clients that we serve, such as share partners and clients. The candidate must have excellent customer service skills and be able to provide white glove service to all users of the conference centre. The candidate must establish and maintain effective, courteous relationships with … customers and team members. Always speak and act with the customer in mind. Strong analytical reasoning and AV troubleshooting skills are a plus. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction. Excellent verbal and written communication skills are necessary in More ❯

highly high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise … in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and must have the ability to be process-oriented yet flexible. The candidate must be able to interact with individuals of all levels throughout the … remote venues. A+ and/or Microsoft certification are desirable. ITIL Foundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Help Desk experience a plus. Audio Visual experience a plus. Asset Management experience a plus More ❯

such as free travel in London Zone 1-6! The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner. As IT Engineer your responsibilities will include: 1st and 2nd level troubleshooting with customers and … The experience of design, installation and administration of any cloud is preferred. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems. Project … and service delivery schedule management. Documented approach for implementation and modification. The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products. As IT Engineer you More ❯

JD.com (NASDAQ: JD; HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading global technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with … framework, providing guidance on category planning, pricing, and marketing. Monitor merchant performance and implement data-driven enablement initiatives, including training and compliance programs. Collaborate cross-functionally with logistics, payment, customer service, and technical teams to optimise the full fulfilment cycle (e.g. bonded/overseas warehouse management), reduce operational costs, and enhance customer experience. Define and track platform More ❯

Data Science functions. The ideal candidate will have a keen understanding of modern data platforms such as Snowflake, Databricks & Fabric. A strong knowledge of data integration, data as a service, business process management and the application of data in the creation of advanced data products is a requirement. The candidate will run a high-profile and motivated rapid delivery … and stakeholder management skills. • Ability to weigh business needs against security concerns and articulate to management. • Working knowledge of Microsoft Office, and strong knowledge in Microsoft Excel preferred. • Strong customer service orientation toward Business Units requiring financial consultation (responsive, consultative, collaborative and accurate). • Strong leadership ability. • Strong project management. • Strong interpersonal relationship building skills. • Strong analytical ability More ❯

You: Ideally, you'll bring at least 3 years of experience in a similar support role. We're looking for someone with: Excellent user-facing skills and a strong customer service approach. Previous experience working within the creative industry is highly desirable. Desirable Technical Experience: Microsoft Windows (client and server environments) Microsoft Entra ID (Azure AD) & Active Directory More ❯

Purpose: The clue’s in the name, this role is all about service. As a Customer Service Advisor you will be the first point of call for many of our customers, whether in store or through one of our online customer service channels. Impeccable communication skills are essential, along with having the ability to effectively deal … with customer queries in a cool, calm and collected manner. If ‘dedicated’, ‘diligent’ and ‘decisive’ describe you down to a T, then Customer Services may just be the perfect place for you. ROLE + RESPONSIBILITIES: Customer Focus Replies to customer queries articulately, professionally and in a timely manner both in person and online. Aims to provide … an outcome with first-time response or face to face solution. Provides consistent, accurate and helpful information to customers. Ensures customer follow-up is completed within department SLAs and as necessary escalates complaints. Standards Answers queries using accurate and appropriate language in all physical, verbal and written communications. Completes processes efficiently and correctly, specifically transactions on POS or in More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce … New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both More ❯