1 to 25 of 74 Customer Service Jobs in Central London

Senior Program Manager, Consumer Customer Service Support, Program Delivery Group Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and … CS operations to ensure readiness and deliver projects that impact the customer and CS associate experiences. This role requires keen stakeholder management, negotiation, and prioritization skills. To excel, you will use your project or program management experience to advocate for, and improve, the customer experience, using KPIs to … and direction for projects and gain consensus and clear alignment at all levels as appropriate. Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the projects standard operational procedures, processes and technical more »

Amadeus Business Travel Consultant to join the team on a temporary basis. They are looking for candidates who can deliver the highest standard of customer service and professional business travel services and support using Amadeus. Amadeus Business Travel Consultant Responsibilities: Providing solutions and advice to clients in an … Handle schedule changes from airlines and amend itineraries according to clients changes Dealing with a mixture of prestigious and corporate accounts Offering first class customer service Offering a quick, efficient and professional service Proactively maintaining relationships with clients Amadeus Business Travel Consultant Requirements: Business Travel Experience Essential … Amadeus is essential along with excellent fares knowledge and manual fare creation Exceptional customer service and communication skills The ability to write professionally to clients and customers Handling telephone and email enquires Offer exceptional customer service skills Extensive Geographical and airline knowledge Excellent attention to detail more »

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role … handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by … the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person more »

meeting rooms as well as live event spaces Conducting morning room checks of the AV equipped meeting rooms 1st Line AV support for their customer facing meeting rooms: Connecting their customers laptops to Wi-Fi & screens etc The AV Technician will be moving AV equipment between rooms and between … Technician will work effectively with our client's departments regarding filming, streaming, LAN and connectivity Assisting with AV equipment stock takes To provide outstanding customer service to their customers & resolve customer care/service issues, problems and queries with the Operations Manager, following the guidelines in … LAN networks and current software packages. To have a knowledge of lighting and control systems Well presented, with a calm and professional approach Excellent customer service skills and awareness. Ability to work with confidence at a variety of levels of customer Strong communication skills, with a good more »

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to wor k. Partner with CSG (Customer Services Group) to execute third party savings savings in 2024, establish a pipe line for 2025 supporting the strategic direction of Sky. The role … will report into Group Head of CSG (Customer Service Group) Procurement, within the Corporate & Business Procurement team Main categories of responsibilities will be Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG. The Corporate and Business team is part of the … as well as Sky specific matters. What You’ll Do Become the focal point to run the required vendor selection, for the Sky welcome customer service estate in 2024/25 Specifically facilitate vendor/s performance and technical criteria (with CSG and Procurement) that successfully proves whether more »

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to wor k. Partner with CSG (Customer Services Group) to execute third party savings savings in 2024, establish a pipe line for 2025 supporting the strategic direction of Sky. The role … will report into Group Head of CSG (Customer Service Group) Procurement, within the Corporate & Business Procurement team Main categories of responsibilities will be Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG. The Corporate and Business team is part of the … as well as Sky specific matters. What You’ll Do Become the focal point to run the required vendor selection, for the Sky welcome customer service estate in 2024/25 Specifically facilitate vendor/s performance and technical criteria (with CSG and Procurement) that successfully proves whether more »

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to wor k. Partner with CSG (Customer Services Group) to execute third party savings savings in 2024, establish a pipe line for 2025 supporting the strategic direction of Sky. The role … will report into Group Head of CSG (Customer Service Group) Procurement, within the Corporate & Business Procurement team Main categories of responsibilities will be Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG. The Corporate and Business team is part of the … as well as Sky specific matters. What You’ll Do Become the focal point to run the required vendor selection, for the Sky welcome customer service estate in 2024/25 Specifically facilitate vendor/s performance and technical criteria (with CSG and Procurement) that successfully proves whether more »

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to wor k. Partner with CSG (Customer Services Group) to execute third party savings savings in 2024, establish a pipe line for 2025 supporting the strategic direction of Sky. The role … will report into Group Head of CSG (Customer Service Group) Procurement, within the Corporate & Business Procurement team Main categories of responsibilities will be Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG. The Corporate and Business team is part of the … as well as Sky specific matters. What You’ll Do Become the focal point to run the required vendor selection, for the Sky welcome customer service estate in 2024/25 Specifically facilitate vendor/s performance and technical criteria (with CSG and Procurement) that successfully proves whether more »

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to wor k. Partner with CSG (Customer Services Group) to execute third party savings savings in 2024, establish a pipe line for 2025 supporting the strategic direction of Sky. The role … will report into Group Head of CSG (Customer Service Group) Procurement, within the Corporate & Business Procurement team Main categories of responsibilities will be Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG. The Corporate and Business team is part of the … as well as Sky specific matters. What You’ll Do Become the focal point to run the required vendor selection, for the Sky welcome customer service estate in 2024/25 Specifically facilitate vendor/s performance and technical criteria (with CSG and Procurement) that successfully proves whether more »

technical abilities in supporting desktop environments, particularly on macOS systems, and have expertise in managing Jamf and Intune. This role requires excellent communication and customer service skills, as you will be interacting with various stakeholders across the organisation. Responsibilities: Provide desktop support services for macOS and Windows environments … in supporting macOS and Windows operating systems. Experience with Jamf and Intune for device management and software deployment. Office 365 and Google Suite. Exceptional customer service skills with the ability to communicate technical information to non-technical users. Proven troubleshooting skills with the ability to analyse and resolve more »

global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities. Job description: Field Service Engineer - London, UK Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on … customer sites. We're thrilled to be looking for a Field Service Engineer to join our team covering primarily our Breast and Skeletal Health medical imaging equipment mainly across London. We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device … required and occasional international journeys to support our customers and who love troubleshooting and finding solutions. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products. KEY RESPONSIBILITIES Provide emergency service more »

to 5 years hands-on experience in Technical Support. You will provide effective, high-quality technical support to the Company's rapidly growing global customer base. The Technical Support Engineer is a natural problem solver who is able work patiently and efficiently with hundreds of customers, exponential traffic growth … to programming and documentation projects, as required. This is a great position for someone early in their Development career: you have some experience in customer service and enjoy resolving people's problems. Main responsibilities and qualifications: Extremely strong communication and follow-up skills. You can speak both engineer … organization skills and ability to plan ahead. Must be a creative problem solver; able to think outside the box when challenging support issues appear. Customer focused mentality required; you love helping other people and see how they make great use of our products. Awareness of API, iOS SDK, JS more »

Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of releases across the enterprise and our customers, spanning multiple … You'll Be Doing: '€¢Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in the release … business sign off. '€¢Create Change records and package release records specifying the effect on CIs within the Release Management service. '€¢Work with project and service support teams to ensure any potential CI's are correctly identified and managed through a quality release management deployment programme. '€¢Ensure that the CMDB more »

daily basis Resolve problems for users on agreed SLA's Minimise the impact on users working day Working across multiple departments High level of customer service when dealing with users Skills/Requirements: Experience working in Application Support (1st Line) Used to working to strict SLA's Working … environment. If you are the sort of person that loves to know how applications work and can solve problems all while delivering top quality customer service, APPLY NOW more »

advantage. Knowledge of technology products, including Outlook, Word, Excel Possess good geographical and product knowledge of destinations and airlines. Good organisational skills and excellent customer service & communicative abilities are essential. Work independently as well as collaboratively within a team environment Ability to work well under pressure and keen … attention to detail. Provide a high level of customer service and guidance to our clients. Flexible approach and desire to think 'outside of the box to provide innovative travel solutions in times of increased stress for our clients. Must have a passion for travel and delivering service more »

a proactive engineer seeking new challenges in the vibrant field of technical support? We're expanding our team and currently searching for skilled Field Service Engineers and Customer Support Engineers to join us across multiple locations, including Gatwick and Crawley Area, Milton Keynes, Birmingham, Northern Ireland, and now … esteemed clientele. Execute installations, upkeep, and repairs of our innovative equipment and systems. Swiftly troubleshoot technical issues to ensure minimal operational disruptions. Uphold superior customer service standards by addressing inquiries and resolving concerns promptly. Foster effective collaboration with internal teams for seamless issue resolution. Conduct comprehensive training sessions … for clients to optimize product utilization. Requirements: Previous experience in field service or customer support roles is advantageous. Proficiency in diagnosing and resolving intricate technical problems. Exceptional communication and interpersonal skills. Willingness to travel to client sites as needed. Possession of a valid driver's license and a more »

Basic Networking Knowledge - LAN/WAN Office 365 Excellent communication skills and team player Be decisive and have the passion to problem-solve Strong customer/client service Hardware Setups - Laptops, PCs, Macs, and Mobiles for End Users Proficient with Windows 10/11 If you have experience … to-date CV . Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

Position: 1st/2nd Line IT Engineer Location: London, Office based Industry: Managed Service Provider We are a leading Managed Service Provider (MSP) based in the heart of London, currently seeking a dynamic and skilled 1st/2nd Line IT Engineer to join our growing team. As an … TCP/IP, DNS, DHCP, and VPN technologies. Familiarity with phone systems, such as VoIP and PBX setups would be advantageous Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Proven problem-solving abilities and a proactive approach to troubleshooting. more »

As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support … Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Key Duties include: Respond to customer service requests for the repair of business … of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues to help overcome new or unusual faults. more »

Role: This role plays an integral part in providing a professional and quality service to customers and the successful delivery of all project works ensuring a professional and first-class service to internal stakeholders and customers alike, delivering projects on time and on budget whilst constantly promoting quality … level Attend project handover meetings as required Create & manage a project programme of works Prepare monthly revenue forecast and C2C reports Regular communication with customer to ensure complete customer satisfaction Responsible for procurement of control items, sizing control valves etc. Approving control panel drawings/design Responsible for … attitude Technical expertise on multiple BMS/HVAC products Good attention to detail Exceptional time management and organisational skills Self-motivated, responsible, and accountable Customer Service Skills - ability to communicate effectively both verbally and in writing Ability to use Microsoft office including Project Package: £65-£70k £6800 car more »

Cavendish has been instructed by a top 10 security service provider to identify a Security Operations Manager (Graduate calibre) to oversee a corporate portfolio within the City and Central London. You'll be managing a multi-million-pound security (Guarding) portfolio, responsible for overseeing operations and nurturing strong client … relationships. Focussing on providing a high-end customer service experience adapting to clients bespoke requirements and delivering on KPIs. Contract growth and retention are key and go hand in hand with innovation and the introduction of solution-based thinking to obstacles. This is a fantastic opportunity to join … Safely or NEBOSH. 1-3 years of relevant experience operating at a management level. Proven track record of successfully managing teams in a commercial, customer facing role within a security service provider capacity. Desirable: Graduate Nice but not essential. Location: London Area more »

Business Administrator/Sales Support Intern to join our clients' team. This internship offers an excellent opportunity to develop essential skills in sales support, customer relationship management, and overall business operations. Our client: Our esteemed client is a dynamic and innovative technology company dedicated to delivering high-quality telecommunications … network and AV products and services to their customers. They pride themselves on their commitment to excellence, customer satisfaction, and continuous improvement. The role: Possible start date: 7.5.2024 Monday to Friday; 9am to 5pm Total working hours: 40 What you will do in your working day: Assist in preparing … closely with the sales team to coordinate meetings, appointments, and travel arrangements. Maintain accurate and up-to-date records in their CRM system, including customer information, sales activities, and communications. Respond promptly and professionally to customer inquiries. Support the sales team by tracking sales performance metrics and preparing more »

Engineer - MSP Location: City of London & Client sites when required. Package: £35,000 - £40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding … experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS/DHCP/TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance more »

etc Troubleshoot Citrix session/remote access issues. Help troubleshoot the clients bespoke Apps such as APT, Docosoft, Openbox What were looking for: Good customer service (VIP users are often in the office) to respond to issues when users walk up to the IT hub area. Basic AD more »

applications. Collaborate with other IT teams to ensure efficient resolution of issues. Document and track all support activities in the ticketing system. Provide excellent customer service and communicate effectively with users. Benefits: Hybrid working Car allowance 25 days annual leave (plus bank holidays) An additional half day holiday more »