1 to 25 of 76 Customer Service Jobs in Central London

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … in a fast-paced, tech-driven environment Bonus if you have: Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video Experience working in partner or customer support operations role within a technology company What you’ll be doing: Assist partners and partner managers with troubleshooting, and triage operational requests to the appropriate teams. Build a More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … in a fast-paced, tech-driven environment Bonus if you have: Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video Experience working in partner or customer support operations role within a technology company What you’ll be doing: Assist partners and partner managers with troubleshooting, and triage operational requests to the appropriate teams. Build a More ❯

and profitable. Find out more about Ricoh Today What you will be doing Scanning, sorting mail, printing documents, and organising couriers. To deliver an efficient and responsive business process service to the customer, to meet agreed SLA s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. … Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. To deliver the attached job profile, specific to site requirements to meet the business … needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. You will ideally have IT literate Team oriented More ❯

Head of Customer Operations Salary : £35,000 - £40,000 per annum Location : Remote (UK-based preferred) Roto VR is on a mission to revolutionise the way we experience Virtual Reality. Our award-winning Roto VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. We're scaling fast, selling through global retailers including Amazon, Argos … Best Buy and Costco, and we're looking for a Head of Customer Operations to join our growing team. This is a key role, ensuring that every customer - from hardcore VR gamers to global enterprise clients - receives the world-class service they expect from an innovative tech leader. We're looking for a proactive, customer-focused … Meta Ads. Understanding of China manufacturing and logistics. Hands-on technical support experience with technology products. What You'll Do: Manage our CRM system (HubSpot) and oversee all inbound customer service, sales, technical, and support queries. Lead and coordinate external customer service teams and agents during peak sales and seasonal periods. Collaborate with the Operations team More ❯

Customer Service Operation Specialist This fast-growing business is setting new standards in how customers are supported, blending premium service with smart technology. They’re now looking for someone who can keep operations running smoothly while ensuring every interaction feels first-class. Role Overview: Location: London (hybrid) Package: Competitive + benefits Industry: Consumer/Tech What You … ll Be Doing: Managing customer conversations across live chat, email, and other digital platforms. Using AI tools to improve response times and reduce repetitive tasks. Tracking orders and operational tasks to make sure everything stays on schedule. Delivering an experience that reflects the company’s high standards at every touchpoint. Main Skills Needed: Background in customer support, operations … genuine empathy for customers. What’s in It for You: Be part of a growing company that’s embracing new technology. A culture that values both operational excellence and customer care. Opportunities to learn, grow, and expand your skills as the business scales. Flexible working with a team that supports fresh ideas and collaboration. Call to Action: We’ll More ❯

Customer Service Operation Specialist This fast-growing business is setting new standards in how customers are supported, blending premium service with smart technology. They’re now looking for someone who can keep operations running smoothly while ensuring every interaction feels first-class. Role Overview: Location: London (hybrid) Package: Competitive + benefits Industry: Consumer/Tech What You … ll Be Doing: Managing customer conversations across live chat, email, and other digital platforms. Using AI tools to improve response times and reduce repetitive tasks. Tracking orders and operational tasks to make sure everything stays on schedule. Delivering an experience that reflects the company’s high standards at every touchpoint. Main Skills Needed: Background in customer support, operations … genuine empathy for customers. What’s in It for You: Be part of a growing company that’s embracing new technology. A culture that values both operational excellence and customer care. Opportunities to learn, grow, and expand your skills as the business scales. Flexible working with a team that supports fresh ideas and collaboration. Call to Action: We’ll More ❯

ServiceNow Developer UK-Based | Hybrid Working | Full-Time Digital Customer Experience Practice Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget About the Role We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience team. You'll play a key role … projects, creating intuitive user experiences and efficient workflows for clients across multiple industries. What You'll Be Doing Technical Development Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows Develop and maintain custom applications using JavaScript and Angular Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions Experience Design Use Next … Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces Design responsive dashboards and self-service portals Integration & Data Management Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping, self More ❯

and security integration company. With NSI Gold and BAFE accreditations, the business operates at the forefront of the industry and is known for its commitment to safety, innovation, and service excellence. This position will sit within the thriving service department, covering London and the surrounding areas, reporting to the Service Manager. Key responsibilities will include: Servicing and … maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control systems, and fire extinguishers Attending client sites for reactive callouts and planned maintenance Providing excellent customer service and communication on-site Escalating technical issues to management as appropriate Completing all service reports and administration accurately and promptly Ensuring all work is carried out in compliance with Health & Safety … equivalent qualification is essential. CSCS/ECS and IPAF certification, along with Gent Fire experience, are highly desirable. The role demands strong problem-solving skills, a professional approach to customer service, and a collaborative mindset. A full UK driving licence is essential. This role could suit someone who has worked as a Fire Alarm Engineer, Security Systems Engineer More ❯

international markets, supporting a high-performing B2B eCommerce portal generating over £2.3 billion in revenue. This role is pivotal in enabling market teams to deliver consistent, scalable, and customer-centric digital solutions. Key Responsibilities: Serve as the primary point of contact for regional market teams, supporting production services and identifying areas where technology can add value. Build strong relationships … solutions and scalable frameworks. Understand and communicate cultural nuances across regions to support effective collaboration and delivery. Manage portal performance and support local portal managers in achieving commercial and customer service goals. Collaborate with sales, product, and customer service teams to enhance portal capabilities and drive business outcomes. Support proposal writing, stakeholder engagement, and expectation management More ❯

international markets, supporting a high-performing B2B eCommerce portal generating over £2.3 billion in revenue. This role is pivotal in enabling market teams to deliver consistent, scalable, and customer-centric digital solutions. Key Responsibilities: Serve as the primary point of contact for regional market teams, supporting production services and identifying areas where technology can add value. Build strong relationships … solutions and scalable frameworks. Understand and communicate cultural nuances across regions to support effective collaboration and delivery. Manage portal performance and support local portal managers in achieving commercial and customer service goals. Collaborate with sales, product, and customer service teams to enhance portal capabilities and drive business outcomes. Support proposal writing, stakeholder engagement, and expectation management More ❯

Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. Description We are seeking an accomplished and visionary Chief Operating Officer (COO) to lead … directly to the CEO and serving as a key member of the Senior Leadership Team , the COO will play a pivotal role in driving operational excellence, delivering outstanding client service, and ensuring robust governance and compliance across domestic and international operations. This is a rare opportunity to define the future of a fast-evolving, growth-focused financial institution— delivering … are fit for the digital age. Key Responsibilities: Strategic Leadership Develop and execute a forward-looking operations strategy aligned with Board-approved business goals and growth ambitions. Champion a customer-centric, digitally enabled operations function that delivers seamless service and drives competitive advantage. Establish scalable frameworks, KPIs, and performance benchmarks to enable sustainable business growth and operational excellence. More ❯

Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. Description We are seeking an accomplished and visionary Chief Operating Officer (COO) to lead … directly to the CEO and serving as a key member of the Senior Leadership Team , the COO will play a pivotal role in driving operational excellence, delivering outstanding client service, and ensuring robust governance and compliance across domestic and international operations. This is a rare opportunity to define the future of a fast-evolving, growth-focused financial institution— delivering … are fit for the digital age. Key Responsibilities: Strategic Leadership Develop and execute a forward-looking operations strategy aligned with Board-approved business goals and growth ambitions. Champion a customer-centric, digitally enabled operations function that delivers seamless service and drives competitive advantage. Establish scalable frameworks, KPIs, and performance benchmarks to enable sustainable business growth and operational excellence. More ❯

highly skilled Global Translation Services (GTS) Executive to join them on an initial 6 month contract with the option to extend. The GTS department is a client-facing and customer focused team where in this role you will oversee the end-to-end process across a wide range of language related content requests. In this role you will take … You will ensure vendor performance meets our expectations and that department standard operating processes are adhered to at all times. It will be key for you to provide excellent customer service to global clients and build productive relationships, ensuring professional and customer focused communication at all times. This is an exciting time to join a company where … operations Excellent interpersonal and communication skills with a professional and diplomatic approach Highly organised and strong attention to detail with the ability to prioritise in a time sensitive environment Customer service mind-set Communication skills in additional languages would be highly advantageous If you are interested to find out more please apply for the role with an up More ❯

highly skilled Global Translation Services (GTS) Executive to join them on an initial 6 month contract with the option to extend. The GTS department is a client-facing and customer focused team where in this role you will oversee the end-to-end process across a wide range of language related content requests. In this role you will take … You will ensure vendor performance meets our expectations and that department standard operating processes are adhered to at all times. It will be key for you to provide excellent customer service to global clients and build productive relationships, ensuring professional and customer focused communication at all times. This is an exciting time to join a company where … operations Excellent interpersonal and communication skills with a professional and diplomatic approach Highly organised and strong attention to detail with the ability to prioritise in a time sensitive environment Customer service mind-set Communication skills in additional languages would be highly advantageous If you are interested to find out more please apply for the role with an up More ❯

About Invoka Consulting Invoka Consulting is a London-based software consultancy specialising in Collaborative Work Management (CWM), Customer Relationship Management (CRM), and Business Intelligence (BI) solutions. We help organisations streamline operations, improve collaboration, and optimise customer engagement by leveraging cutting-edge software platforms. Our expert advisory and professional services empower businesses to achieve seamless digital transformation through the … implementation and adoption of best-in-class technologies. The Role: Customer Success Associate We are seeking a motivated and enthusiastic Customer Success Associate to join our team. This junior role is ideal for a recent graduate or someone with up to one year of experience looking to start their career in customer success within the SaaS space. … acting as a reliable point of contact and learning from experienced colleagues. You will gain hands-on experience working with leading global organisations, assisting with onboarding, adoption, and ongoing customer engagement to ensure success and satisfaction. Key Responsibilities: Support the Customer Success team in managing client relationships and day-to-day customer needs. Assist in monitoring customer More ❯

About Invoka Consulting Invoka Consulting is a London-based software consultancy specialising in Collaborative Work Management (CWM), Customer Relationship Management (CRM), and Business Intelligence (BI) solutions. We help organisations streamline operations, improve collaboration, and optimise customer engagement by leveraging cutting-edge software platforms. Our expert advisory and professional services empower businesses to achieve seamless digital transformation through the … implementation and adoption of best-in-class technologies. The Role: Customer Success Associate We are seeking a motivated and enthusiastic Customer Success Associate to join our team. This junior role is ideal for a recent graduate or someone with up to one year of experience looking to start their career in customer success within the SaaS space. … acting as a reliable point of contact and learning from experienced colleagues. You will gain hands-on experience working with leading global organisations, assisting with onboarding, adoption, and ongoing customer engagement to ensure success and satisfaction. Key Responsibilities: Support the Customer Success team in managing client relationships and day-to-day customer needs. Assist in monitoring customer More ❯

fault-finding and problem-solving skills under time pressure Ability to read and interpret technical drawings, schematics, and specifications accurately Excellent client liaison and communication skills, delivering high-quality customer service Ability to work independently or as part of a team Strong health & safety awareness, including carrying out risk assessments and method statements A full UK driving license … and conventional) from manufacturers such as Advanced, Kentec, C-Tec, Gent, and Morley Install, maintain, and program intruder alarm systems, including Orisec, Texecom, Pyronix, and Honeywell Galaxy Install and service CCTV systems (IP and analogue), including Hikvision Install and configure Access Control systems such as Paxton Net2, Paxton10, ACT, Switch2, Videx, and CAME BPT Work with emergency lighting systems … solutions with ARC integration and signalling equipment (DualCom, Emizon, CSL, CM2 Orisec) Perform fault finding and rectification under time pressure, read technical drawings, and follow specifications accurately Provide excellent customer service and client liaison, maintaining clear communication and minimal disruption Follow health & safety procedures, including risk assessments and method statements What can you expect in return? Competitive salary More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … VR/AR, AI chatbots to enhance learning experiences. Platform & Content Manage LMS/LXP platforms e.g., Workday LMS and curate role-specific content e.g., commercial, warehouse ops and customer customer service digital academy content. Design immersive and engaging microlearning modules and simulations tailored to JD’s needs. Collaboration & Adoption Partner with stakeholders, HRBP's and end More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … VR/AR, AI chatbots to enhance learning experiences. Platform & Content Manage LMS/LXP platforms e.g., Workday LMS and curate role-specific content e.g., commercial, warehouse ops and customer customer service digital academy content. Design immersive and engaging microlearning modules and simulations tailored to JD’s needs. Collaboration & Adoption Partner with stakeholders, HRBP's and end More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

Elevation Recruitment Group's Engineering Service Division are working with a highly respected end to end security integrations company to recruit a Service Engineer in their aftermarket service and repair team based in Central London.Duties of the Service Engineer will include: Respond to daily fault requests Provide reliable, efficient, and courteous service to clients at … all times Maintain and repair CCTV and Access Control systems Complete planned preventive maintenance schedules We would be keen to speak with Service Engineers with the following skills and experience: Strong knowledge of CCTV and access control Hands on Engineer with installtions, repair and servicing experience Excellent customer service and communication skills Ability to multitask and meet … Engineer within cctv and access control and are looking for an exciting new challenge, please apply now ! For more information about this opportunity, please contact Anna Morgan in our Service Division. More ❯