1 to 25 of 79 Customer Service Jobs in Central London

Job Title: Customer Service & Support Representative Location: London - Hybrid Contract Type: 9 months About the Role We are looking for a customer-focused and proactive Customer Service Representative to join a global tech leader in their London office. You will be the first point of … contact for customer queries related to shipping and logistics , working across email, chat, and phone to deliver timely, high-quality support. You'll collaborate with internal teams and external partners to resolve shipping issues, track parcels, and manage claims. This is a fantastic opportunity for someone with strong customer service experience, excellent communication skills, and a background in shipping or logistics. Key Responsibilities Handle customer queries related to shipping via email, chat, and phone , ensuring adherence to SLAs Coordinate with internal teams (inventory/export) and external partners (carriers, warehouses) to resolve issues Investigate lost/ More ❯

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

and leading provider of enterprise software in the Business Resilience Market. We provide software for Business Resilience to world leading brands along with a service that helps our customers execute their vision for success through Resilience. We are well known for our Service to our clients and our … and powerful tool on the market. What are we looking for and what will you be doing? We are looking for a Multi lingual Customer Service Analyst to join our Service Delivery Team to support our clients internationally. We are looking for someone who will be based … and follow it through to resolution, tracking and documenting it all the way. We are looking for a candidate who has experience in a customer facing environment, and has confidence supporting multiple clients globally on a day to day basis. It is important to take responsibility for each query More ❯

Your role The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to … and safety within the data center. What you'll do Overall Responsibilities: Adhere to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist with technical projects and support activities, including equipment … setup, deinstallation, and documentation. Ensure compliance with company policies and regulations, including customer request reporting and administration. Document and analyze progress, issues, and outcomes to drive continuous improvement initiatives. Customer Support and Technical Interventions: Provide technical customer service support and operational interventions requested by clients. Handle More ❯

Your role The Technician is responsible for providing support in carrying out Service Requests, which may include basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is to assist in ensuring the smooth functioning of customer … maintain cleanliness and safety within the data center. What you ll do Adheres to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist in the implementation of technical projects and support … activities, including setup, deinstallation, and documentation of equipment. Ensure compliance with company policies and regulations, including executing customer request reporting and administration. Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives. Provide technical customer service support and carries out operational technical interventions requested by clients. More ❯

Field Service Engineer Central London Key Skills: EPOS, Tills, IP Networks, WIFI, Installation, Configuration, Maintenance, Testing, Fault Finding, Cable Testing The Company One of the country's largest technology providers, it supplies EPOS hardware and back-office systems, mobile apps for ordering, and web apps for engaging consumers through … loyalty programmes or reservations. The Job As a Field Service Engineer, you will install, maintain, and troubleshoot products and systems at sites throughout the Central London area. Duties include: Site Surveys Installation, testing and configuration of EPOS systems, including structured cable testing Planned maintenance Diagnose faults and swap out … units Fault finding on computer WIFI networks Reimage PCs, data copies and system updates About You As a Field Service Engineer, you should have a good mix of the following skills and experience. Field-based customer service engineering experience Knowledge of computer hardware (PCs, IP Networks and More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. More ❯

post-implementation support Skills & Qualifications Experience customising, configuring and developing D365 CE solutions Strong working knowledge of one or more of the core modules - Customer Service, Sales, Field Service, Customer Insights Collaborate with technical teams to ensure successful solution delivery Engage with stakeholders both internal and More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … checks, and resolving customer issues via calls and tickets. The role requires proficiency in Microsoft Cloud solutions, Windows Server OS, and backup tools, along with strong problem-solving and communication skills. Shifts Primary Shift: Monday to Friday, morning shift 07:00am – 15:30pm, evening shift: 5:30PM-6:30PM … Focus on backup checks and monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. More ❯

tickets that require attention. Properly escalating unresolved queries to the next level of support. Tracking, routing, and redirecting problems to the correct resources. Updating customer data and producing activity reports. Walking customers through problem-solving processes. Following up with customers, providing feedback, and seeing problems through to resolution. Utilising … excellent customer service skills to exceed customers' expectations. Ensuring proper recording, documentation, and closure of issues. Recommending procedural modifications or improvements. Preserving and growing your knowledge of help desk procedures, products, and services. Continuously improving knowledge and understanding of technologies used by the technology team, and suggesting improvements. … will be communicating directly with our Software providers based out in Italy. Working knowledge of help desk software, databases, and remote-control tools. Exceptional customer service approach and a team player attitude. Willingness to learn new technologies and take responsibility for assigned tasks. Some troubleshooting and multi-tasking More ❯

think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we … of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will … Alarms systems, Public address & Voice Alarm systems. Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Understanding site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company standards. Work within More ❯

testing, and managing IT assets. Responsibilities: Provide first line technical support, responding to support queries in a timely manner. Maintain a high level of customer service when addressing support issues. Take ownership of support issues and seek closure, escalating more complex calls to third party IT support. Manage … have experience working in the Insurance industry. Strong technical skills and knowledge of computer systems and networks. Excellent problem-solving and troubleshooting abilities. Strong customer service and communication skills. Ability to manage time efficiently and prioritize tasks. Team player with the ability to work collaboratively. Please note that More ❯

testing, and managing IT assets. Responsibilities: Provide first line technical support, responding to support queries in a timely manner. Maintain a high level of customer service when addressing support issues. Take ownership of support issues and seek closure, escalating more complex calls to third party IT support. Manage … have experience working in the Insurance industry. Strong technical skills and knowledge of computer systems and networks. Excellent problem-solving and troubleshooting abilities. Strong customer service and communication skills. Ability to manage time efficiently and prioritize tasks. Team player with the ability to work collaboratively. Please note that More ❯

testing, and managing IT assets. Responsibilities: Provide first line technical support, responding to support queries in a timely manner. Maintain a high level of customer service when addressing support issues. Take ownership of support issues and seek closure, escalating more complex calls to third party IT support. Manage … have experience working in the Insurance industry. Strong technical skills and knowledge of computer systems and networks. Excellent problem-solving and troubleshooting abilities. Strong customer service and communication skills. Ability to manage time efficiently and prioritize tasks. Team player with the ability to work collaboratively. Please note that More ❯

our innovative approach, we have quickly gained traction and currently serve over 300,000 customers across the UK. We are currently hiring 1-2 Customer Support Agents to support our growth. The role will be based in our office in Camden Town, London, and will require working on-site … consumers are still in the dark when it comes to how credit works, and it can often seem a confusing and stressful subject. As Customer Support Agent at Bits, you will provide support across a variety of channels to aid customers in their credit building journey. What the role … involves: Processing customer requests and queries via telephone, email or instant message Investigating and resolving customer complaints quickly and patiently Keeping confidential records and financial information private and secure Learning how to use database systems and technology to deliver great customer support Communicating with customers effectively, and More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … million card tirnover within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

Application Service Desk Support Analyst Location: Glasgow Contract Type: Permanent Our financial services client, are looking for an ambitious IT professional to join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support incident management for first … optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist: Associate (Office 365). Experience with ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and More ❯

vital link between local users and the global IT team – providing exceptional support across hardware, software, and mobile devices while championing best-in-class customer service and service delivery. What You'll Be Doing: Act as the first and second-line support for all on-site IT … excellent communication, follow-up, and proactive issue resolution. Support the onboarding and offboarding of users – including device setup and asset tracking. Collaborate with global service delivery teams to maintain alignment and contribute to best practice. Document incidents, solutions, and contribute to knowledge base articles. Participate in local and global … and training delivery. What We’re Looking For: 3+ years’ experience in a similar IT support or site analyst role. Strong understanding of IT Service Management (ideally ITIL frameworks). Hands-on experience supporting Microsoft Windows 10, Office 365, and mobile devices – Windows 11 upgrade experience is a plus. More ❯

PME, and associated networks, in various field locations in UK & Europe. This role requires travel within the UK & Europe, strong technical expertise, and excellent customer service skills. Training and shadowing of experienced PMS engineers will be provided where required to ensure you have the necessary skills and knowledge … PLC, HMI, SCADA, PME, and network systems. Develop and deliver training sessions for client staff on PMS systems. Maintain strong client relationships through excellent customer service. Document all service activities, including installation, maintenance, and troubleshooting reports for PLC, HMI, SCADA, PME, and network systems. Prepare and submit detailed … service reports and feedback to the CPS & PMS team. Technical Support and Troubleshooting: Provide on-site technical support to clients, addressing any issues with PMS, including PLC, HMI, SCADA, PME, and network systems. Troubleshoot hardware and software problems in a timely manner. Liaise with internal & external technical support teams More ❯