Customer Service Contracts in Croydon

Customer Service
South London > Croydon

The following table provides summary statistics for contract job vacancies advertised in Croydon with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 4 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 23 33 -
Rank change year-on-year +10 - -
Contract jobs citing Customer Service 11 4 0
As % of all contract jobs advertised in Croydon 7.38% 2.27% -
As % of the Processes & Methodologies category 7.69% 2.37% -
Number of daily rates quoted 3 4 0
10th Percentile £128 £106 -
25th Percentile £133 £116 -
Median daily rate (50th Percentile) £140 £161 -
Median % change year-on-year -13.18% - -
75th Percentile £174 £223 -
90th Percentile £194 £266 -
South London median daily rate £200 £250 £275
% change year-on-year -20.00% -9.09% -3.51%
Number of hourly rates quoted 8 0 0
10th Percentile £17.00 - -
25th Percentile £17.19 - -
Median hourly rate £23.00 - -
75th Percentile £25.25 - -
90th Percentile - - -
South London median hourly rate £23.00 £19.50 -
% change year-on-year +17.95% - -

All Process and Methodology Skills
Croydon

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Croydon with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 143 169 153
As % of all contract IT jobs advertised in Croydon 95.97% 96.02% 93.87%
Number of daily rates quoted 90 136 121
10th Percentile £363 £450 £406
25th Percentile £431 £481 £455
Median daily rate (50th Percentile) £513 £550 £550
Median % change year-on-year -6.82% - +4.76%
75th Percentile £575 £650 £638
90th Percentile £630 £725 £700
South London median daily rate £500 £525 £541
% change year-on-year -4.76% -3.00% +3.10%
Number of hourly rates quoted 10 0 0
10th Percentile £16.64 - -
25th Percentile £17.06 - -
Median hourly rate £23.00 - -
75th Percentile £25.25 - -
90th Percentile £30.23 - -
South London median hourly rate £23.50 £36.94 £47.34
% change year-on-year -36.38% -21.97% +1.99%

Customer Service
Job Vacancy Trend in Croydon

Job postings citing Customer Service as a proportion of all IT jobs advertised in Croydon.

Job vacancy trend for Customer Service in Croydon

Customer Service
Contractor Daily Rate Trend in Croydon

3-month moving average daily rate quoted in jobs citing Customer Service in Croydon.

Daily rate trend for Customer Service in Croydon

Customer Service
Contractor Hourly Rate Trend in Croydon

3-month moving average hourly rates quoted in jobs citing Customer Service in Croydon.

Hourly rate trend for Customer Service in Croydon

Customer Service
Co-occurring Skills and Capabilities in Croydon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) Microsoft Exchange
General
1 9 (81.82%) Analytical Skills
2 1 (9.09%) Social Skills
2 1 (9.09%) Telecoms
Job Titles
1 8 (72.73%) Field Engineer
1 8 (72.73%) Field Service Engineer
1 8 (72.73%) IT Engineer
2 2 (18.18%) IT Support
2 2 (18.18%) Support Officer
3 1 (9.09%) 1st Line Support
3 1 (9.09%) Desktop Support
3 1 (9.09%) Junior
3 1 (9.09%) Junior IT Support
Miscellaneous
1 8 (72.73%) Analytical Mindset
2 2 (18.18%) NHS
Processes & Methodologies
1 9 (81.82%) Problem-Solving
2 8 (72.73%) Break/Fix
3 1 (9.09%) Computer Science
Qualifications
1 1 (9.09%) Computer Science Degree
1 1 (9.09%) Degree
System Software
1 1 (9.09%) Active Directory
Vendors
1 1 (9.09%) Microsoft