Operations Supervisor
- Hiring Organisation
- Reed
- Location
- Croydon, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £33,000 per annum, Inc benefits
Salary: £33K per annum We are seeking a dedicated Operations Supervisor for a great client of ours to support the Senior Customer Services Manager in enhancing Desk performance. This role is crucial for achieving service level agreements (SLAs) and ensuring optimal productivity within the team. … Responsibilities: Supervise the Service Desk, ensuring SLAs are met across all accounts, with each customer achieving their SLA monthly. Collaborate with the Senior Customer Services Manager and other key personnel to meet productivity requirements and manage overrun call sites. Provide accurate estimated times of arrival to customers ...