Customer Service Contracts in Dundee

Customer Service
Scotland > Dundee

The following table provides summary statistics for contract job vacancies advertised in Dundee with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 1 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 May 2024
Same period 2023 Same period 2022
Rank 5 - 8
Rank change year-on-year - - -
Contract jobs citing Customer Service 3 0 1
As % of all contract jobs advertised in Dundee 16.67% - 4.55%
As % of the Processes & Methodologies category 27.27% - 4.55%
Number of daily rates quoted 0 0 1
10th Percentile - - -
25th Percentile - - £256
Median daily rate (50th Percentile) - - £263
75th Percentile - - £269
90th Percentile - - -
Scotland median daily rate £340 £250 £208
% change year-on-year +36.00% +20.48% +38.33%

All Process and Methodology Skills
Dundee

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Dundee with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 11 23 22
As % of all contract IT jobs advertised in Dundee 61.11% 88.46% 100.00%
Number of daily rates quoted 8 15 14
10th Percentile £166 £400 £141
25th Percentile £182 £406 £284
Median daily rate (50th Percentile) £275 £500 £406
Median % change year-on-year -45.00% +23.08% -4.41%
75th Percentile £372 £606 £438
90th Percentile £430 £730 £448
Scotland median daily rate £475 £475 £465
% change year-on-year - +2.15% +9.41%

Customer Service
Job Vacancy Trend in Dundee

Job postings citing Customer Service as a proportion of all IT jobs advertised in Dundee.

Job vacancy trend for Customer Service in Dundee

Customer Service
Contractor Daily Rate Trend in Dundee

3-month moving average daily rate quoted in jobs citing Customer Service in Dundee.

Daily rate trend for Customer Service in Dundee

Customer Service
Contractor Hourly Rate Trend in Dundee

3-month moving average hourly rates quoted in jobs citing Customer Service in Dundee.

Hourly rate trend for Customer Service in Dundee

Customer Service
Co-occurring Skills and Capabilities in Dundee by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (33.33%) Microsoft Excel
Cloud Services
1 1 (33.33%) Microsoft 365
Database & Business Intelligence
1 1 (33.33%) DTS
General
1 3 (100.00%) Public Sector
1 3 (100.00%) Social Skills
2 1 (33.33%) Finance
Job Titles
1 1 (33.33%) Buyer
1 1 (33.33%) Commercial Officer
1 1 (33.33%) IT Buyer
1 1 (33.33%) IT Support
1 1 (33.33%) IT Support Technician
1 1 (33.33%) IT Technician
1 1 (33.33%) Support Technician
Operating Systems
1 1 (33.33%) Android
1 1 (33.33%) Apple iOS
1 1 (33.33%) Mac OS
1 1 (33.33%) Windows
Processes & Methodologies
1 1 (33.33%) Asset Management
1 1 (33.33%) Compliance Management
1 1 (33.33%) ITIL
1 1 (33.33%) Service Delivery
1 1 (33.33%) Service Delivery Management
1 1 (33.33%) Service Management
1 1 (33.33%) Supplier Management
Qualifications
1 3 (100.00%) Security Cleared
Vendors
1 1 (33.33%) Microsoft