1st/2nd Line Technical Support Contracts in England

1st/2nd Line Technical Support
UK > England

The median 1st/2nd Line Technical Support daily rate in England is £190 according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 542 665 -
Rank change year-on-year +123 - -
Contract jobs requiring a 1st/2nd Line Technical Support 6 3 0
As % of all contract jobs advertised in England 0.016% 0.006% -
As % of the Job Titles category 0.017% 0.006% -
Number of daily rates quoted 6 0 0
10th Percentile - - -
25th Percentile £175 - -
Median daily rate (50th Percentile) £190 - -
75th Percentile £213 - -
90th Percentile £214 - -
UK median daily rate £190 - £150

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,517 47,965 67,732
% of contract IT jobs with a recognized job title 92.72% 94.58% 95.53%
Number of daily rates quoted 22,960 34,010 48,090
10th Percentile £275 £310 £313
25th Percentile £411 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +10.53%
75th Percentile £640 £663 £638
90th Percentile £750 £763 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,411 1,443 1,914
10th Percentile £12.92 £14.31 £12.50
25th Percentile £16.30 £20.00 £15.25
Median hourly rate £35.65 £45.00 £22.50
Median % change year-on-year -20.78% +100.00% +0.36%
75th Percentile £60.00 £65.67 £48.49
90th Percentile £72.50 £76.45 £62.15
UK median hourly rate £35.68 £45.00 £23.00
% change year-on-year -20.71% +95.65% +1.41%

1st/2nd Line Technical Support
Job Vacancy Trend in England

Job postings that featured 1st/2nd Line Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st/2nd Line Technical Support in England

1st/2nd Line Technical Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Technical Support in England.

Daily rate trend for 1st/2nd Line Technical Support in England

1st/2nd Line Technical Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Technical Support in England.

Hourly rate trend for 1st/2nd Line Technical Support in England

1st/2nd Line Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Technical Support within the England region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +106 3 £205 -
South West - 3 £175 -
1st/2nd Line Technical Support
UK

1st/2nd Line Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 25 April 2024, 1st/2nd Line Technical Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st/2nd Line Technical Support in the job title.

1 6 (100.00%) Microsoft 365
1 6 (100.00%) Social Skills
2 5 (83.33%) Legal
3 3 (50.00%) Multimedia
3 3 (50.00%) JavaScript
3 3 (50.00%) Microsoft Office
3 3 (50.00%) ITIL
3 3 (50.00%) Windows
3 3 (50.00%) Python
3 3 (50.00%) Microsoft Excel
3 3 (50.00%) FTP
3 3 (50.00%) Microsoft
3 3 (50.00%) Active Directory
3 3 (50.00%) ITIL Certification
3 3 (50.00%) Internet
3 3 (50.00%) Project Management
3 3 (50.00%) Software Distribution
3 3 (50.00%) Analytical Skills
3 3 (50.00%) Windows 10
3 3 (50.00%) Continuous Improvement
3 3 (50.00%) SCCM
3 3 (50.00%) Microsoft PowerPoint
3 3 (50.00%) Smartphone
3 3 (50.00%) Degree
3 3 (50.00%) Customer Service
3 3 (50.00%) Windows Server
3 3 (50.00%) Case Management
3 3 (50.00%) Self-Motivation
3 3 (50.00%) Problem-Solving
3 3 (50.00%) Antivirus Management

1st/2nd Line Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (50.00%) Microsoft Excel
1 3 (50.00%) Microsoft Office
1 3 (50.00%) Microsoft PowerPoint
Cloud Services
1 6 (100.00%) Microsoft 365
Communications & Networking
1 3 (50.00%) FTP
1 3 (50.00%) Internet
General
1 6 (100.00%) Social Skills
2 5 (83.33%) Legal
3 3 (50.00%) Analytical Skills
3 3 (50.00%) Multimedia
3 3 (50.00%) Organisational Skills
4 1 (16.67%) Pharmaceutical
Miscellaneous
1 3 (50.00%) Self-Motivation
1 3 (50.00%) Smartphone
Operating Systems
1 3 (50.00%) Windows
1 3 (50.00%) Windows 10
1 3 (50.00%) Windows Server
Processes & Methodologies
1 3 (50.00%) Antivirus Management
1 3 (50.00%) Case Management
1 3 (50.00%) Continuous Improvement
1 3 (50.00%) Customer Service
1 3 (50.00%) ITIL
1 3 (50.00%) Problem-Solving
1 3 (50.00%) Project Management
1 3 (50.00%) Software Distribution
Programming Languages
1 3 (50.00%) JavaScript
1 3 (50.00%) Python
Qualifications
1 3 (50.00%) Degree
1 3 (50.00%) ITIL Certification
System Software
1 3 (50.00%) Active Directory
Systems Management
1 3 (50.00%) SCCM
Vendors
1 3 (50.00%) Microsoft