1st/2nd Line Technical Support Contracts in England

1st/2nd Line Technical Support
UK > England

The median 1st/2nd Line Technical Support daily rate in England is £210, according to job vacancies posted in the 6 months leading up to 10 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
10 May 2025
Same period 2024 Same period 2023
Rank 469 534 652
Rank change year-on-year +65 +118 -
Contract jobs requiring a 1st/2nd Line Technical Support 2 6 3
As % of all contract jobs advertised in England 0.008% 0.016% 0.006%
As % of the Job Titles category 0.009% 0.018% 0.006%
Number of daily rates quoted 1 6 0
10th Percentile - - -
25th Percentile £205 £175 -
Median daily rate (50th Percentile) £210 £190 -
Median % change year-on-year +10.53% - -
75th Percentile £215 £213 -
90th Percentile - £214 -
UK median daily rate £210 £190 -
% change year-on-year +10.53% - -
Number of hourly rates quoted 1 0 0
Median hourly rate £24.00 - -
UK median hourly rate £24.00 - -

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 22,655 34,110 46,424
% of contract IT jobs with a recognized job title 92.54% 92.71% 94.64%
Number of daily rates quoted 15,084 22,631 32,967
10th Percentile £300 £281 £313
25th Percentile £408 £413 £425
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +4.76%
75th Percentile £638 £645 £663
90th Percentile £750 £750 £760
UK median daily rate £513 £525 £540
% change year-on-year -2.38% -2.78% +2.86%
Number of hourly rates quoted 920 2,443 1,373
10th Percentile £14.02 £12.87 £14.26
25th Percentile £18.51 £16.30 £19.92
Median hourly rate £30.36 £37.18 £45.00
Median % change year-on-year -18.34% -17.38% +99.60%
75th Percentile £63.75 £61.30 £65.75
90th Percentile £75.00 £73.75 £77.40
UK median hourly rate £28.60 £36.65 £45.00
% change year-on-year -21.96% -18.56% +88.21%

1st/2nd Line Technical Support
Job Vacancy Trend in England

Job postings that featured 1st/2nd Line Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st/2nd Line Technical Support in England

1st/2nd Line Technical Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Technical Support in England.

Daily rate trend for 1st/2nd Line Technical Support in England

1st/2nd Line Technical Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Technical Support in England.

Hourly rate trend for 1st/2nd Line Technical Support in England

1st/2nd Line Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Technical Support within the England region over the 6 months to 10 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +46 2 £210 +2.44%
1st/2nd Line Technical Support
UK

1st/2nd Line Technical Support Skill Set
Top 8 Co-occurring Skills and Capabilities in England

For the 6 months to 10 May 2025, 1st/2nd Line Technical Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st/2nd Line Technical Support in the job title.

1 2 (100.00%) Active Directory
1 2 (100.00%) Windows
1 2 (100.00%) Windows 10
1 2 (100.00%) Microsoft 365
2 1 (50.00%) Microsoft Intune
2 1 (50.00%) Entra ID
2 1 (50.00%) ITIL
2 1 (50.00%) Microsoft

1st/2nd Line Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (100.00%) Microsoft 365
2 1 (50.00%) Entra ID
Operating Systems
1 2 (100.00%) Windows
1 2 (100.00%) Windows 10
Processes & Methodologies
1 1 (50.00%) ITIL
System Software
1 2 (100.00%) Active Directory
Systems Management
1 1 (50.00%) Microsoft Intune
Vendors
1 1 (50.00%) Microsoft