Period
to 3 April 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 3 April 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL
UK > England
6 months to
3 Apr 2020
Same period 2019 Same period 2018
Rank 43 42 42
Rank change year-on-year -1 0 -11
Contract jobs citing ITIL 2,675 4,565 4,998
As % of all contract jobs advertised in England 4.83% 5.18% 5.36%
As % of the Processes & Methodologies category 5.67% 5.92% 6.17%
Number of daily rates quoted 1,620 2,932 3,150
Median daily rate £400 £421 £400
Median daily rate % change year-on-year -4.93% +5.19% -
10th Percentile £150 £163 £155
90th Percentile £600 £600 £588
UK median daily rate £400 £413 £400
% change year-on-year -3.03% +3.13% -
Number of hourly rates quoted 210 268 332
Median hourly rate £18.50 £17.46 £15.50
Median hourly rate % change year-on-year +5.99% +12.61% -3.13%
10th Percentile £12.42 £11.50 £10.40
90th Percentile £43.34 £35.00 £40.00
UK median hourly rate £19.00 £17.25 £15.50
% change year-on-year +10.14% +11.29% -3.13%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 47,200 77,072 80,944
As % of all contract IT jobs advertised in England 85.16% 87.48% 86.75%
Number of daily rates quoted 30,441 51,605 53,906
Median daily rate £475 £475 £463
Median daily rate % change year-on-year - +2.70% +5.11%
10th Percentile £294 £305 £300
90th Percentile £663 £650 £638
UK median daily rate £475 £475 £450
% change year-on-year - +5.56% +4.65%
Number of hourly rates quoted 1,637 1,898 2,041
Median hourly rate £25.00 £24.68 £24.00
Median hourly rate % change year-on-year +1.32% +2.81% -4.00%
10th Percentile £12.50 £11.85 £11.50
90th Percentile £52.58 £51.00 £50.25
Median hourly rate £25.27 £24.91 £23.00
% change year-on-year +1.43% +8.30% -8.00%

ITIL
Job Vacancy Trend in England

Job postings citing ITIL as a proportion of all IT jobs advertised in England.

Job vacancy trend for ITIL in England

ITIL
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ITIL in England.

Daily rate trend for ITIL in England

ITIL
Daily Rate Histogram in England

Daily rate distribution for jobs citing ITIL in England over the 6 months to 3 April 2020.

Daily rate histogram for ITIL in England

ITIL
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ITIL in England.

Hourly rate trend for ITIL in England

ITIL
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing ITIL in England over the 6 months to 3 April 2020.

Hourly rate histogram for ITIL in England

ITIL
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the England region over the 6 months to 3 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -7 870 £425 -6.23% 143
South East -5 581 £400 +2.56% 122
North of England +3 466 £375 -6.25% 147
South West +9 321 £431 +1.49% 83
North West 0 279 £325 -23.53% 87
Midlands -4 228 £425 +16.44% 93
East of England +5 213 £333 -12.96% 73
West Midlands -3 139 £425 +13.33% 61
Yorkshire -2 115 £413 +4.76% 44
East Midlands -3 88 £353 +8.46% 32
North East -1 76 £400 +1.27% 16
South Coast - 1 - -
ITIL
UK

For the 6 months to 3 April 2020, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ITIL.

1 947 (35.40%) Windows
2 738 (27.59%) Microsoft
3 647 (24.19%) Active Directory
4 635 (23.74%) Service Management
5 495 (18.50%) Security Cleared
6 393 (14.69%) Office 365
7 372 (13.91%) Agile Software Development
8 371 (13.87%) Finance
9 362 (13.53%) Windows 10
10 353 (13.20%) Change Management
11 350 (13.08%) SC Cleared
12 336 (12.56%) Microsoft Office
12 336 (12.56%) Problem-Solving
13 334 (12.49%) ITIL V3
14 316 (11.81%) SCCM
15 309 (11.55%) VMware
16 307 (11.48%) Azure
17 302 (11.29%) Windows Server
18 290 (10.84%) Windows 7
19 279 (10.43%) SLA
20 275 (10.28%) Analytical Skills
21 270 (10.09%) ITSM
22 266 (9.94%) PowerShell
23 264 (9.87%) Service Delivery
23 264 (9.87%) ITIL Certification
24 254 (9.50%) Project Management
25 243 (9.08%) Linux
26 241 (9.01%) Cisco
26 241 (9.01%) Incident Management
27 234 (8.75%) Public Sector

ITIL
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 139 (5.20%) SharePoint
2 123 (4.60%) MS Exchange
3 80 (2.99%) Confluence
4 62 (2.32%) Skype for Business
5 55 (2.06%) IIS
6 46 (1.72%) Exchange Server 2010
7 28 (1.05%) Tomcat
8 25 (0.93%) WebLogic
9 22 (0.82%) IBM Notes
10 21 (0.79%) Apache
10 21 (0.79%) CMS
11 19 (0.71%) Exchange Server 2013
12 17 (0.64%) Exchange Server 2007
13 16 (0.60%) Blackberry Enterprise Server
14 14 (0.52%) WebSphere
15 10 (0.37%) Oracle SOA Suite
15 10 (0.37%) SAS
16 8 (0.30%) BizTalk Server
16 8 (0.30%) Documentum
17 6 (0.22%) Oracle Workflow
Applications
1 336 (12.56%) Microsoft Office
2 93 (3.48%) Microsoft Excel
3 66 (2.47%) Microsoft PowerPoint
4 48 (1.79%) Microsoft Project
5 44 (1.64%) MS Visio
6 6 (0.22%) Photoshop
6 6 (0.22%) Spreadsheet
7 5 (0.19%) Acrobat
8 4 (0.15%) Chatbot
9 2 (0.075%) AutoCAD
10 1 (0.037%) 3ds Max
10 1 (0.037%) OmniGraffle
10 1 (0.037%) Revit
10 1 (0.037%) Sketch
10 1 (0.037%) SOLIDWORKS
Business Applications
1 45 (1.68%) Remedy ITSM
2 24 (0.90%) Dynamics CRM
3 20 (0.75%) BusinessWorks
4 11 (0.41%) SAP HCM
5 9 (0.34%) SAP BPC
6 8 (0.30%) Oracle ERP
7 7 (0.26%) Elite 3E
8 6 (0.22%) assyst
8 6 (0.22%) Maximo
9 5 (0.19%) Magento
10 4 (0.15%) Carpe Diem
10 4 (0.15%) Dynamics NAV
10 4 (0.15%) Payment Gateway
10 4 (0.15%) Sparx Enterprise Architect
10 4 (0.15%) Visualfiles
11 3 (0.11%) Dynamics AX
11 3 (0.11%) NetSuite
11 3 (0.11%) SAP ERP
11 3 (0.11%) SAP Payroll
11 3 (0.11%) SAP S/4HANA
Cloud Services
1 393 (14.69%) Office 365
2 307 (11.48%) Azure
3 137 (5.12%) AWS
4 49 (1.83%) IaaS
4 49 (1.83%) Power Platform
5 47 (1.76%) SaaS
6 46 (1.72%) PaaS
7 30 (1.12%) OneDrive
8 26 (0.97%) Azure Active Directory
9 20 (0.75%) Dynamics 365
10 17 (0.64%) SuccessFactors
11 16 (0.60%) Cloud Computing
11 16 (0.60%) GCP
12 15 (0.56%) GitHub
13 13 (0.49%) Trello
14 12 (0.45%) Data Lake Analytics
14 12 (0.45%) Mimecast
15 9 (0.34%) Amazon S3
16 8 (0.30%) Route 53
16 8 (0.30%) Yammer
Communications & Networking
1 212 (7.93%) Firewall
2 210 (7.85%) DNS
3 180 (6.73%) DHCP
4 162 (6.06%) LAN
5 145 (5.42%) TCP/IP
6 127 (4.75%) WAN
7 100 (3.74%) VPN
8 91 (3.40%) Skype
9 73 (2.73%) SAN
10 65 (2.43%) Wireless
11 60 (2.24%) VoIP
12 56 (2.09%) BGP
13 55 (2.06%) Network Security
14 51 (1.91%) OSPF
15 48 (1.79%) Internet
16 47 (1.76%) Cisco IOS
17 43 (1.61%) MPLS
18 40 (1.50%) Cisco Nexus
19 37 (1.38%) HTTP
20 36 (1.35%) Wireshark
Database & Business Intelligence
1 145 (5.42%) SQL Server
2 45 (1.68%) Relational Database
3 44 (1.64%) Oracle Database
4 43 (1.61%) Power BI
5 32 (1.20%) SQL Server Integration Services
6 30 (1.12%) Big Data
7 29 (1.08%) MySQL
8 28 (1.05%) Data Warehouse
9 25 (0.93%) SQL Server Reporting Services
10 24 (0.90%) RDBMS
11 23 (0.86%) PostgreSQL
12 20 (0.75%) Oracle Database 12c
13 19 (0.71%) Data Lake
13 19 (0.71%) SQL Server 2012
14 16 (0.60%) Spotfire
15 14 (0.52%) NoSQL
15 14 (0.52%) SQL Server 2016
16 12 (0.45%) SQL Server 2008
17 11 (0.41%) Oracle Database 11g
17 11 (0.41%) SQL Server 2014
Development Applications
1 118 (4.41%) JIRA
2 68 (2.54%) Jenkins
3 50 (1.87%) Git (software)
4 49 (1.83%) MSI
5 30 (1.12%) GitLab
6 21 (0.79%) AdminStudio
6 21 (0.79%) Sonatype Nexus
6 21 (0.79%) Visual Studio
7 19 (0.71%) Subversion
8 17 (0.64%) Team Foundation Server
9 13 (0.49%) Selenium
10 10 (0.37%) Atlassian Bamboo
10 10 (0.37%) InstallShield
11 9 (0.34%) Cucumber
12 8 (0.30%) Bitbucket
13 7 (0.26%) ProC
13 7 (0.26%) Visual Studio Team System
14 6 (0.22%) HP UFT
14 6 (0.22%) IBM UrbanCode
15 5 (0.19%) PowerBuilder
General
1 371 (13.87%) Finance
2 234 (8.75%) Public Sector
3 160 (5.98%) Telecoms
4 103 (3.85%) Banking
5 76 (2.84%) Legal
6 63 (2.36%) Retail
7 48 (1.79%) Law
8 42 (1.57%) Manufacturing
9 35 (1.31%) Marketing
10 31 (1.16%) Local Government
11 26 (0.97%) Military
12 24 (0.90%) Electronics
13 23 (0.86%) Front Office
14 18 (0.67%) Back Office
14 18 (0.67%) Investment Banking
15 17 (0.64%) Pharmaceutical
16 14 (0.52%) Advertising
17 10 (0.37%) Financial Institution
17 10 (0.37%) Publishing
18 8 (0.30%) Billing
Job Titles
1 547 (20.45%) Analyst
2 263 (9.83%) Service Analyst
3 204 (7.63%) Service Desk Analyst
4 178 (6.65%) Support Engineer
5 173 (6.47%) Architect
6 153 (5.72%) Service Manager
7 143 (5.35%) Support Analyst
8 109 (4.07%) Project Manager
9 108 (4.04%) Infrastructure Engineer
10 103 (3.85%) Consultant
11 102 (3.81%) IT Analyst
12 101 (3.78%) 2nd Line Support
13 93 (3.48%) IT Support
14 90 (3.36%) Network Engineer
15 87 (3.25%) Desktop Support
16 84 (3.14%) Developer
17 82 (3.07%) IT Manager
18 77 (2.88%) 1st Line Support
19 73 (2.73%) Administrator
20 63 (2.36%) Service Desk Support
Libraries, Frameworks & Software Standards
1 72 (2.69%) Web Services
2 58 (2.17%) XML
3 50 (1.87%) .NET
4 49 (1.83%) Middleware
5 42 (1.57%) REST
5 42 (1.57%) SOAP
6 26 (0.97%) HTML
7 25 (0.93%) LDAP
8 20 (0.75%) TIBCO EMS
9 17 (0.64%) Spring
10 16 (0.60%) JDBC
10 16 (0.60%) JMS
10 16 (0.60%) Software Packaging
11 15 (0.56%) 802.1X
11 15 (0.56%) CSS
11 15 (0.56%) Spring Boot
12 14 (0.52%) JSON
13 10 (0.37%) Oracle GoldenGate
13 10 (0.37%) Twitter Bootstrap
14 9 (0.34%) AngularJS
Miscellaneous
1 275 (10.28%) Analytical Skills
2 171 (6.39%) Data Centre
3 165 (6.17%) Management Information System
4 164 (6.13%) Self-Motivation
5 61 (2.28%) CMDB
5 61 (2.28%) NHS
6 50 (1.87%) Driving Licence
7 49 (1.83%) Blackberry
8 48 (1.79%) Video Conferencing
9 38 (1.42%) PKI
10 34 (1.27%) Clustering
11 32 (1.20%) iPhone
11 32 (1.20%) User Experience
11 32 (1.20%) Virtual Team
12 30 (1.12%) Smartphone
13 26 (0.97%) Fat Client
13 26 (0.97%) Thin Client
14 25 (0.93%) Private Cloud
15 23 (0.86%) Replication
16 22 (0.82%) Enterprise Software
Operating Systems
1 947 (35.40%) Windows
2 362 (13.53%) Windows 10
3 302 (11.29%) Windows Server
4 290 (10.84%) Windows 7
5 243 (9.08%) Linux
6 133 (4.97%) Windows Server 2008
7 130 (4.86%) Windows Server 2012
8 118 (4.41%) Unix
9 79 (2.95%) Windows Server 2016
10 72 (2.69%) Android
11 59 (2.21%) Red Hat Enterprise Linux
12 53 (1.98%) Apple iOS
13 35 (1.31%) Mac OS
14 33 (1.23%) Windows Server 2003
15 24 (0.90%) Solaris
16 23 (0.86%) Mac OS X
16 23 (0.86%) Windows XP
17 22 (0.82%) CentOS
18 19 (0.71%) Windows Server 2019
19 16 (0.60%) AIX
Processes & Methodologies
1 635 (23.74%) Service Management
2 372 (13.91%) Agile Software Development
3 353 (13.20%) Change Management
4 336 (12.56%) Problem-Solving
5 334 (12.49%) ITIL V3
6 270 (10.09%) ITSM
7 264 (9.87%) Service Delivery
8 254 (9.50%) Project Management
9 241 (9.01%) Incident Management
10 209 (7.81%) PRINCE2
11 205 (7.66%) Problem Management
12 201 (7.51%) Service Design
13 189 (7.07%) Stakeholder Management
14 183 (6.84%) Migration
15 168 (6.28%) DevOps
16 147 (5.50%) Project Delivery
17 146 (5.46%) Continuous Improvement
18 139 (5.20%) Infrastructure Engineering
19 125 (4.67%) Risk Management
20 119 (4.45%) Release Management
Programming Languages
1 266 (9.94%) PowerShell
2 218 (8.15%) SQL
3 88 (3.29%) Java
4 64 (2.39%) Python
5 58 (2.17%) Perl
6 51 (1.91%) C
7 45 (1.68%) Shell Script
8 44 (1.64%) Bash Shell
9 37 (1.38%) JavaScript
10 30 (1.12%) VB
11 29 (1.08%) PL/SQL
12 26 (0.97%) VBScript
13 20 (0.75%) C#
14 15 (0.56%) XPath
15 10 (0.37%) PHP
15 10 (0.37%) VBA
16 9 (0.34%) C++
16 9 (0.34%) SAS Macro
16 9 (0.34%) T-SQL
17 8 (0.30%) Ruby
Qualifications
1 495 (18.50%) Security Cleared
2 350 (13.08%) SC Cleared
3 264 (9.87%) ITIL Certification
4 203 (7.59%) Degree
5 145 (5.42%) Microsoft Certification
6 127 (4.75%) DV Cleared
7 124 (4.64%) Cisco Certification
8 75 (2.80%) MCSE
9 73 (2.73%) CCNP
10 67 (2.50%) CCNA
11 66 (2.47%) ITIL Foundation Certificate
12 53 (1.98%) MCSA
13 52 (1.94%) MCP
14 51 (1.91%) CISSP
15 38 (1.42%) PMI Certification
16 34 (1.27%) BPSS Clearance
17 33 (1.23%) ISEB
17 33 (1.23%) VMware Certified Professional (VCP)
18 31 (1.16%) ISTQB
19 30 (1.12%) PMP
Quality Assurance & Compliance
1 279 (10.43%) SLA
2 89 (3.33%) ISO/IEC 27001
3 60 (2.24%) QA
4 48 (1.79%) COBIT
4 48 (1.79%) ISO/IEC 20000
5 27 (1.01%) GDPR
6 24 (0.90%) PCI DSS
7 20 (0.75%) NIST
8 19 (0.71%) PMO
9 18 (0.67%) Data Quality
10 16 (0.60%) Sarbanes-Oxley
11 15 (0.56%) Cyber Essentials
12 12 (0.45%) Government Security Classifications
13 10 (0.37%) ISO 22301
14 9 (0.34%) ISO 9001
15 8 (0.30%) NCSC
15 8 (0.30%) RMADS
16 7 (0.26%) Cyber Essentials PLUS
16 7 (0.26%) HMG Security Policy Framework
17 5 (0.19%) Disclosure Scotland
System Software
1 647 (24.19%) Active Directory
2 193 (7.21%) VMware Infrastructure
3 114 (4.26%) Hyper-V
4 73 (2.73%) Microsoft App-V
5 57 (2.13%) XenApp
6 48 (1.79%) vSphere
7 46 (1.72%) VMware ESXi
8 44 (1.64%) Virtual Machines
9 34 (1.27%) Docker
10 30 (1.12%) XenDesktop
11 27 (1.01%) Virtual Desktop
12 20 (0.75%) DFS Replication
13 19 (0.71%) Oracle RAC
14 17 (0.64%) VMware NSX
15 14 (0.52%) Virtual Servers
16 12 (0.45%) Citrix Hypervisor
17 11 (0.41%) BitLocker
18 8 (0.30%) Firmware
19 6 (0.22%) Citrix Presentation Server
19 6 (0.22%) Squid
Systems Management
1 316 (11.81%) SCCM
2 68 (2.54%) Ansible
3 61 (2.28%) SCOM
4 56 (2.09%) Puppet
5 51 (1.91%) Microsoft Intune
6 44 (1.64%) WSUS
7 38 (1.42%) Norton AntiVirus
8 33 (1.23%) Opscode Chef
9 32 (1.20%) Nagios
10 27 (1.01%) Terraform
11 25 (0.93%) Kubernetes
12 24 (0.90%) Cisco Prime
13 23 (0.86%) AirWatch
13 23 (0.86%) ZABBIX
14 21 (0.79%) Cacti
15 19 (0.71%) Microsoft Data Protection Manager
15 19 (0.71%) vRealize
16 18 (0.67%) Data Guard
16 18 (0.67%) Jamf Pro
17 17 (0.64%) Oracle Enterprise Manager
Vendors
1 738 (27.59%) Microsoft
2 309 (11.55%) VMware
3 241 (9.01%) Cisco
4 218 (8.15%) ServiceNow
5 216 (8.07%) Citrix
6 164 (6.13%) Oracle
7 132 (4.93%) HP
8 94 (3.51%) Remedy
9 84 (3.14%) SAP
10 78 (2.92%) Apple
11 71 (2.65%) Dell
12 63 (2.36%) Red Hat
13 61 (2.28%) Juniper
14 53 (1.98%) Palo Alto
14 53 (1.98%) Symantec
15 51 (1.91%) CheckPoint
16 48 (1.79%) IBM
17 45 (1.68%) F5
18 42 (1.57%) McAfee
19 41 (1.53%) NetApp