Period
to 20 February 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 20 February 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK > England
6 months to
20 Feb 2020
Same period 2019 Same period 2018
Rank 41 42 39
Rank change year-on-year +1 -3 -10
Contract jobs citing ITIL 3,068 4,732 5,019
As % of all contract IT jobs advertised in England 4.93% 5.21% 5.38%
As % of the Processes & Methodologies category 5.79% 5.95% 6.23%
Number of daily rates quoted 1,877 2,975 3,246
England median daily rate £400 £405 £395
Median daily rate % change year-on-year -1.23% +2.66% -1.38%
10th Percentile £150 £159 £150
90th Percentile £588 £588 £588
UK median daily rate £400 £400 £385
% change year-on-year - +3.90% -3.75%
Number of hourly rates quoted 224 299 321
England median hourly rate £18.00 £17.41 £15.25
Median hourly rate % change year-on-year +3.39% +14.16% -4.69%
10th Percentile £11.36 £11.25 £10.50
90th Percentile £44.63 £35.00 £40.00
UK median hourly rate £18.50 £17.21 £15.25
% change year-on-year +7.53% +12.82% -4.69%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 53,015 79,539 80,598
As % of all contract IT jobs advertised in England 85.22% 87.56% 86.44%
Number of daily rates quoted 34,714 53,175 54,295
England median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +3.45%
10th Percentile £291 £305 £288
90th Percentile £650 £650 £638
UK median daily rate £475 £475 £450
% change year-on-year - +5.56% +5.88%
Number of hourly rates quoted 1,696 2,004 1,963
England median hourly rate £22.86 £23.86 £24.00
Median hourly rate % change year-on-year -4.17% -0.59% -2.04%
10th Percentile £12.42 £11.50 £11.50
90th Percentile £52.50 £50.00 £50.25
UK median hourly rate £23.35 £23.86 £23.50
% change year-on-year -2.13% +1.52% -3.73%

ITIL
Job Vacancy Trend in England

Job postings citing ITIL as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITIL in England

ITIL
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL in England.

Contractor daily rate trend for ITIL in England

ITIL
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ITIL in England over the 6 months to 20 February 2020.

Contractor daily rate histogram for ITIL in England

ITIL
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL in England.

Contractor hourly rate trend for ITIL in England

ITIL
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ITIL in England over the 6 months to 20 February 2020.

Contractor hourly rate histogram for ITIL in England

ITIL
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the England region over the 6 months to 20 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -1 1,051 £419 -6.94% 302
South East +2 693 £400 +6.67% 257
North of England +4 509 £375 -3.23% 243
South West +9 344 £425 - 145
North West -4 292 £350 -9.68% 145
Midlands -7 239 £425 +13.33% 176
East of England +10 238 £350 -6.67% 106
West Midlands -15 154 £450 +18.42% 117
Yorkshire +5 145 £413 +10.00% 78
East Midlands -2 85 £375 +15.38% 59
North East +1 77 £383 -1.29% 20
South Coast - 1 - -
ITIL
UK

For the 6 months to 20 February 2020, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ITIL.

1 1,064 (34.68%) Windows
2 851 (27.74%) Microsoft
3 779 (25.39%) Service Management
4 709 (23.11%) Active Directory
5 519 (16.92%) Security Cleared
6 486 (15.84%) Office 365
7 481 (15.68%) Agile Software Development
8 463 (15.09%) Finance
9 417 (13.59%) Windows 10
10 391 (12.74%) ITIL V3
11 389 (12.68%) Change Management
12 375 (12.22%) ITSM
13 364 (11.86%) SC Cleared
14 362 (11.80%) Microsoft Office
15 359 (11.70%) Problem-Solving
16 357 (11.64%) VMware
17 356 (11.60%) Azure
18 355 (11.57%) Service Delivery
19 344 (11.21%) Windows 7
20 337 (10.98%) SCCM
21 318 (10.37%) Analytical Skills
22 302 (9.84%) Windows Server
23 299 (9.75%) SLA
24 297 (9.68%) ITIL Certification
25 295 (9.62%) PowerShell
26 288 (9.39%) Incident Management
27 285 (9.29%) Project Management
28 265 (8.64%) Citrix
29 263 (8.57%) Cisco
30 262 (8.54%) ServiceNow

ITIL
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 147 (4.79%) MS Exchange
1 147 (4.79%) SharePoint
2 82 (2.67%) Skype for Business
3 79 (2.57%) Confluence
4 58 (1.89%) IIS
5 43 (1.40%) Exchange Server 2010
6 28 (0.91%) Tomcat
7 24 (0.78%) WebLogic
8 21 (0.68%) Apache
8 21 (0.68%) IBM Notes
9 20 (0.65%) Exchange Server 2013
10 19 (0.62%) CMS
10 19 (0.62%) WebSphere
11 16 (0.52%) Blackberry Enterprise Server
12 14 (0.46%) Exchange Server 2007
13 11 (0.36%) BizTalk Server
14 10 (0.33%) SharePoint 2013
15 8 (0.26%) Oracle SOA Suite
15 8 (0.26%) SharePoint 2010
16 6 (0.20%) LiveLink
Applications
1 362 (11.80%) Microsoft Office
2 89 (2.90%) Microsoft Excel
3 51 (1.66%) Microsoft PowerPoint
4 49 (1.60%) Microsoft Project
5 40 (1.30%) MS Visio
6 7 (0.23%) Spreadsheet
7 5 (0.16%) Acrobat
7 5 (0.16%) AutoCAD
7 5 (0.16%) Chatbot
8 1 (0.033%) 3ds Max
8 1 (0.033%) OmniGraffle
8 1 (0.033%) Photoshop
8 1 (0.033%) Revit
8 1 (0.033%) Sketch
Business Applications
1 51 (1.66%) Remedy ITSM
2 43 (1.40%) Dynamics CRM
3 20 (0.65%) BusinessWorks
4 13 (0.42%) SAP HCM
5 11 (0.36%) assyst
6 10 (0.33%) Sparx Enterprise Architect
7 9 (0.29%) Oracle EBS
8 8 (0.26%) Oracle ERP
8 8 (0.26%) Unit4 Business World
9 7 (0.23%) Elite 3E
10 6 (0.20%) Payment Gateway
10 6 (0.20%) Salesforce.com CRM
10 6 (0.20%) SAP S/4HANA
10 6 (0.20%) Visualfiles
11 5 (0.16%) Magento
11 5 (0.16%) Maximo
11 5 (0.16%) Oracle EBS R12
11 5 (0.16%) SAP BPC
11 5 (0.16%) SAP ERP
12 4 (0.13%) Dynamics NAV
Cloud Services
1 486 (15.84%) Office 365
2 356 (11.60%) Azure
3 157 (5.12%) AWS
4 62 (2.02%) Power Platform
5 56 (1.83%) IaaS
6 54 (1.76%) SaaS
7 51 (1.66%) PaaS
8 38 (1.24%) Dynamics 365
9 34 (1.11%) Azure Active Directory
10 32 (1.04%) OneDrive
11 26 (0.85%) Data Lake Analytics
12 22 (0.72%) Cloud Computing
13 19 (0.62%) SuccessFactors
14 18 (0.59%) GitHub
15 17 (0.55%) Trello
16 16 (0.52%) G Suite
17 14 (0.46%) GCP
18 13 (0.42%) Mimecast
19 12 (0.39%) AWS CloudFormation
20 10 (0.33%) Yammer
Communications & Networking
1 248 (8.08%) DNS
1 248 (8.08%) Firewall
2 207 (6.75%) DHCP
3 187 (6.10%) LAN
4 170 (5.54%) TCP/IP
5 145 (4.73%) WAN
6 121 (3.94%) VPN
7 110 (3.59%) Skype
8 82 (2.67%) SAN
9 81 (2.64%) VoIP
10 77 (2.51%) Wireless
11 61 (1.99%) Cisco IOS
12 60 (1.96%) Network Security
13 57 (1.86%) BGP
14 54 (1.76%) Internet
15 49 (1.60%) OSPF
16 47 (1.53%) MPLS
17 43 (1.40%) HTTP
18 40 (1.30%) WLAN
19 39 (1.27%) NetScaler
Database & Business Intelligence
1 141 (4.60%) SQL Server
2 58 (1.89%) Power BI
3 52 (1.69%) Relational Database
4 51 (1.66%) Oracle Database
5 44 (1.43%) Big Data
6 41 (1.34%) SQL Server Integration Services
7 38 (1.24%) MySQL
8 32 (1.04%) Data Lake
9 29 (0.95%) RDBMS
10 28 (0.91%) Data Warehouse
11 26 (0.85%) PostgreSQL
12 22 (0.72%) Oracle Database 12c
13 20 (0.65%) SQL Server Reporting Services
14 16 (0.52%) Spotfire
14 16 (0.52%) SQL Server 2012
15 15 (0.49%) NoSQL
15 15 (0.49%) SQL Server 2016
16 13 (0.42%) SQL Server 2008
17 11 (0.36%) Oracle Reports
18 10 (0.33%) Oracle Database 11g
Development Applications
1 129 (4.20%) JIRA
2 80 (2.61%) Jenkins
3 61 (1.99%) Git (software)
4 60 (1.96%) MSI
5 34 (1.11%) Visual Studio
6 29 (0.95%) Sonatype Nexus
7 27 (0.88%) GitLab
8 21 (0.68%) AdminStudio
9 19 (0.62%) Visual Studio Team System
10 18 (0.59%) Selenium
11 16 (0.52%) InstallShield
11 16 (0.52%) Team Foundation Server
12 11 (0.36%) Subversion
13 9 (0.29%) Atlassian Bamboo
14 8 (0.26%) Cucumber
14 8 (0.26%) ProC
15 7 (0.23%) Bitbucket
15 7 (0.23%) HP UFT
15 7 (0.23%) IBM UrbanCode
16 5 (0.16%) VSS/SourceSafe
General
1 463 (15.09%) Finance
2 236 (7.69%) Public Sector
3 209 (6.81%) Telecoms
4 116 (3.78%) Banking
5 87 (2.84%) Retail
6 70 (2.28%) Legal
7 54 (1.76%) Law
8 49 (1.60%) Manufacturing
9 40 (1.30%) Marketing
10 29 (0.95%) Local Government
11 27 (0.88%) Pharmaceutical
12 25 (0.81%) Electronics
13 23 (0.75%) Military
14 22 (0.72%) Advertising
14 22 (0.72%) Front Office
14 22 (0.72%) Investment Banking
15 19 (0.62%) Financial Institution
16 17 (0.55%) Back Office
17 13 (0.42%) Billing
18 9 (0.29%) German Language
Job Titles
1 648 (21.12%) Analyst
2 314 (10.23%) Service Analyst
3 232 (7.56%) Service Desk Analyst
4 221 (7.20%) Support Engineer
5 213 (6.94%) Architect
6 195 (6.36%) Service Manager
7 165 (5.38%) Support Analyst
8 138 (4.50%) IT Analyst
9 122 (3.98%) Infrastructure Engineer
10 121 (3.94%) Consultant
11 115 (3.75%) Project Manager
12 113 (3.68%) IT Support
13 110 (3.59%) 2nd Line Support
14 109 (3.55%) Network Engineer
15 100 (3.26%) Desktop Support
16 90 (2.93%) IT Manager
17 88 (2.87%) Developer
18 87 (2.84%) 1st Line Support
19 77 (2.51%) Administrator
20 76 (2.48%) Delivery Manager
Libraries, Frameworks & Software Standards
1 96 (3.13%) Web Services
2 64 (2.09%) XML
3 57 (1.86%) .NET
4 50 (1.63%) Middleware
5 48 (1.56%) REST
6 40 (1.30%) SOAP
7 34 (1.11%) HTML
8 21 (0.68%) JSON
9 20 (0.65%) LDAP
10 19 (0.62%) CSS
11 17 (0.55%) 802.1X
11 17 (0.55%) TIBCO EMS
12 16 (0.52%) JDBC
13 15 (0.49%) JMS
14 14 (0.46%) Software Packaging
15 12 (0.39%) Spring
16 10 (0.33%) Spring Boot
17 9 (0.29%) Oracle GoldenGate
17 9 (0.29%) WebSphere MQ
18 8 (0.26%) SAML
Miscellaneous
1 318 (10.37%) Analytical Skills
2 222 (7.24%) Data Centre
3 156 (5.08%) Self-Motivation
4 155 (5.05%) Management Information System
5 80 (2.61%) CMDB
6 75 (2.44%) NHS
7 65 (2.12%) Driving Licence
8 63 (2.05%) Blackberry
9 58 (1.89%) Video Conferencing
10 48 (1.56%) User Experience
11 42 (1.37%) PKI
12 40 (1.30%) iPhone
12 40 (1.30%) Smartphone
13 39 (1.27%) Clustering
14 37 (1.21%) Virtual Team
15 31 (1.01%) Private Cloud
16 29 (0.95%) Fat Client
16 29 (0.95%) Thin Client
17 27 (0.88%) Enterprise Software
18 24 (0.78%) Replication
Operating Systems
1 1,064 (34.68%) Windows
2 417 (13.59%) Windows 10
3 344 (11.21%) Windows 7
4 302 (9.84%) Windows Server
5 260 (8.47%) Linux
6 152 (4.95%) Windows Server 2008
7 142 (4.63%) Windows Server 2012
8 129 (4.20%) Unix
9 88 (2.87%) Android
10 68 (2.22%) Red Hat Enterprise Linux
11 56 (1.83%) Apple iOS
12 45 (1.47%) Mac OS
13 31 (1.01%) CentOS
14 28 (0.91%) Windows Server 2003
15 27 (0.88%) Windows XP
16 25 (0.81%) Mac OS X
17 20 (0.65%) Solaris
18 16 (0.52%) AIX
19 15 (0.49%) VMS
20 14 (0.46%) Ubuntu
Processes & Methodologies
1 779 (25.39%) Service Management
2 481 (15.68%) Agile Software Development
3 391 (12.74%) ITIL V3
4 389 (12.68%) Change Management
5 375 (12.22%) ITSM
6 359 (11.70%) Problem-Solving
7 355 (11.57%) Service Delivery
8 288 (9.39%) Incident Management
9 285 (9.29%) Project Management
10 259 (8.44%) PRINCE2
11 245 (7.99%) Problem Management
12 235 (7.66%) Stakeholder Management
13 234 (7.63%) Service Design
14 212 (6.91%) Migration
15 207 (6.75%) DevOps
16 163 (5.31%) Continuous Improvement
17 161 (5.25%) Infrastructure Engineering
18 160 (5.22%) Project Delivery
19 144 (4.69%) Configuration Management
20 138 (4.50%) Release Management
Programming Languages
1 295 (9.62%) PowerShell
2 259 (8.44%) SQL
3 93 (3.03%) Java
4 77 (2.51%) Python
5 64 (2.09%) Perl
6 62 (2.02%) Bash Shell
7 59 (1.92%) C
8 43 (1.40%) Shell Script
9 42 (1.37%) JavaScript
10 32 (1.04%) C#
11 30 (0.98%) VBScript
12 29 (0.95%) PL/SQL
13 26 (0.85%) VB
14 20 (0.65%) Ruby
15 15 (0.49%) XPath
16 13 (0.42%) PHP
17 12 (0.39%) T-SQL
18 11 (0.36%) C++
19 10 (0.33%) Korn
20 7 (0.23%) Fortran
Qualifications
1 519 (16.92%) Security Cleared
2 364 (11.86%) SC Cleared
3 297 (9.68%) ITIL Certification
4 248 (8.08%) Degree
5 169 (5.51%) Microsoft Certification
6 143 (4.66%) Cisco Certification
7 127 (4.14%) DV Cleared
8 88 (2.87%) CCNP
9 87 (2.84%) MCSE
10 85 (2.77%) CCNA
11 79 (2.57%) ITIL Foundation Certificate
12 63 (2.05%) MCP
13 62 (2.02%) CISSP
14 48 (1.56%) MCSA
15 43 (1.40%) PMI Certification
16 39 (1.27%) PMP
17 34 (1.11%) BPSS Clearance
18 33 (1.08%) ISEB
19 30 (0.98%) TOGAF Certification
19 30 (0.98%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 299 (9.75%) SLA
2 103 (3.36%) ISO/IEC 27001
3 78 (2.54%) QA
4 51 (1.66%) ISO/IEC 20000
5 49 (1.60%) COBIT
6 40 (1.30%) GDPR
7 31 (1.01%) PCI DSS
8 27 (0.88%) NIST
9 18 (0.59%) PMO
9 18 (0.59%) Sarbanes-Oxley
10 17 (0.55%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 15 (0.49%) Cyber Essentials
12 12 (0.39%) Government Security Classifications
13 11 (0.36%) Data Quality
14 10 (0.33%) ISO 9001
15 9 (0.29%) ISO 22301
16 7 (0.23%) RMADS
17 6 (0.20%) Cyber Essentials PLUS
17 6 (0.20%) Disclosure Scotland
18 5 (0.16%) EMIR
System Software
1 709 (23.11%) Active Directory
2 228 (7.43%) VMware Infrastructure
3 120 (3.91%) Hyper-V
4 86 (2.80%) Microsoft App-V
5 75 (2.44%) XenApp
6 61 (1.99%) vSphere
7 45 (1.47%) VMware ESXi
8 44 (1.43%) Virtual Machines
9 40 (1.30%) XenDesktop
10 38 (1.24%) Docker
11 33 (1.08%) Virtual Desktop
12 26 (0.85%) DFS Replication
13 24 (0.78%) VMware NSX
14 22 (0.72%) Oracle RAC
15 14 (0.46%) Virtual Servers
16 13 (0.42%) BitLocker
16 13 (0.42%) Citrix Hypervisor
16 13 (0.42%) Firmware
17 9 (0.29%) NFS
18 8 (0.26%) VMware Workstation
Systems Management
1 337 (10.98%) SCCM
2 66 (2.15%) Ansible
3 62 (2.02%) Microsoft Intune
4 60 (1.96%) SCOM
5 58 (1.89%) Puppet
6 46 (1.50%) WSUS
7 42 (1.37%) Opscode Chef
8 35 (1.14%) Norton AntiVirus
9 31 (1.01%) Nagios
10 30 (0.98%) Jamf Pro
11 28 (0.91%) AirWatch
11 28 (0.91%) Kubernetes
12 25 (0.81%) Cisco Prime
12 25 (0.81%) Terraform
13 22 (0.72%) Data Guard
13 22 (0.72%) vCenter Server
14 21 (0.68%) Oracle RMAN
14 21 (0.68%) vRealize
15 20 (0.65%) ZABBIX
16 19 (0.62%) Cacti
Vendors
1 851 (27.74%) Microsoft
2 357 (11.64%) VMware
3 265 (8.64%) Citrix
4 263 (8.57%) Cisco
5 262 (8.54%) ServiceNow
6 184 (6.00%) Oracle
7 129 (4.20%) HP
8 112 (3.65%) Remedy
9 97 (3.16%) SAP
10 91 (2.97%) Dell
11 84 (2.74%) Apple
12 70 (2.28%) Red Hat
13 60 (1.96%) CheckPoint
14 58 (1.89%) Symantec
15 55 (1.79%) Juniper
16 54 (1.76%) McAfee
17 51 (1.66%) Palo Alto
18 46 (1.50%) IBM
19 43 (1.40%) F5
20 42 (1.37%) BMC