Period
to 14 November 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 14 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK > England
6 months to
14 Nov 2019
Same period 2018 Same period 2017
Rank 37 42 35
Rank change year-on-year +5 -7 -10
Contract jobs citing ITIL 4,176 5,005 5,226
As % of all contract IT jobs advertised in England 5.43% 5.25% 5.52%
As % of the Processes & Methodologies category 6.29% 6.04% 6.39%
Number of daily rates quoted 2,502 3,208 3,448
England median daily rate £410 £400 £388
Median daily rate % change year-on-year +2.50% +3.23% +3.33%
10th Percentile £150 £163 £150
90th Percentile £588 £575 £575
UK median daily rate £400 £400 £380
% change year-on-year +0.08% +5.26% +1.33%
Number of hourly rates quoted 297 331 316
England median hourly rate £18.00 £17.00 £15.00
Median hourly rate % change year-on-year +5.88% +13.33% -9.09%
10th Percentile £11.00 £11.50 £10.67
90th Percentile £53.75 £40.03 £35.00
UK median hourly rate £18.88 £17.00 £15.50
% change year-on-year +11.03% +9.68% -6.06%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 66,369 82,930 81,814
As % of all contract IT jobs advertised in England 86.34% 86.92% 86.36%
Number of daily rates quoted 43,994 55,553 54,879
England median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +5.88%
10th Percentile £300 £300 £281
90th Percentile £650 £644 £638
UK median daily rate £475 £460 £450
% change year-on-year +3.26% +2.22% +5.88%
Number of hourly rates quoted 2,028 2,133 1,948
England median hourly rate £24.00 £22.00 £23.00
Median hourly rate % change year-on-year +9.09% -4.35% +2.22%
10th Percentile £11.85 £11.50 £11.25
90th Percentile £53.75 £50.75 £50.00
UK median hourly rate £23.75 £22.00 £23.00
% change year-on-year +7.95% -4.35% +2.22%

ITIL
Job Vacancy Trend in England

Job postings citing ITIL as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITIL in England

ITIL
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL in England.

Contractor daily rate trend for ITIL in England

ITIL
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ITIL in England over the 6 months to 14 November 2019.

Contractor daily rate histogram for ITIL in England

ITIL
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL in England.

Contractor hourly rate trend for ITIL in England

ITIL
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ITIL in England over the 6 months to 14 November 2019.

Contractor hourly rate histogram for ITIL in England

ITIL
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the England region over the 6 months to 14 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +4 1,426 £432 -4.03% 260
South East +11 995 £400 +5.26% 281
North of England +8 635 £350 -6.67% 239
South West +15 484 £425 +3.66% 112
Midlands +1 381 £420 +8.04% 186
North West +4 359 £338 -10.00% 135
West Midlands -7 249 £439 +12.50% 114
East of England -7 242 £425 +15.25% 95
Yorkshire +8 204 £365 -5.68% 83
East Midlands +5 130 £355 +1.43% 71
North East 0 73 £375 -6.25% 21
South Coast - 1 - -
ITIL
UK

For the 6 months to 14 November 2019, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ITIL.

1 1,433 (34.32%) Windows
2 1,159 (27.75%) Microsoft
3 1,115 (26.70%) Service Management
4 939 (22.49%) Active Directory
5 723 (17.31%) Finance
6 672 (16.09%) Security Cleared
7 659 (15.78%) Agile Software Development
8 651 (15.59%) Office 365
9 605 (14.49%) ITSM
10 578 (13.84%) Windows 10
11 566 (13.55%) Service Delivery
12 531 (12.72%) Microsoft Office
13 490 (11.73%) Change Management
14 483 (11.57%) Windows 7
15 471 (11.28%) ITIL V3
16 468 (11.21%) VMware
17 467 (11.18%) ITIL Certification
18 442 (10.58%) Windows Server
19 439 (10.51%) SC Cleared
20 420 (10.06%) Cisco
21 409 (9.79%) SLA
22 406 (9.72%) SCCM
23 403 (9.65%) Project Management
24 399 (9.55%) Problem-Solving
25 388 (9.29%) Azure
25 388 (9.29%) ServiceNow
26 375 (8.98%) Incident Management
27 366 (8.76%) PRINCE2
28 363 (8.69%) Analytical Skills
29 362 (8.67%) Linux

ITIL
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 223 (5.34%) MS Exchange
2 219 (5.24%) SharePoint
3 145 (3.47%) Skype for Business
4 85 (2.04%) Confluence
5 78 (1.87%) IIS
6 64 (1.53%) Exchange Server 2010
7 26 (0.62%) IBM Notes
8 25 (0.60%) Tomcat
9 24 (0.57%) Apache
9 24 (0.57%) Exchange Server 2013
10 23 (0.55%) SharePoint 2013
11 22 (0.53%) CMS
12 16 (0.38%) WebSphere
13 14 (0.34%) Blackberry Enterprise Server
14 13 (0.31%) Exchange Server 2007
15 11 (0.26%) BizTalk Server
15 11 (0.26%) OpenStack
16 10 (0.24%) Exchange Server 2003
16 10 (0.24%) SharePoint 2010
16 10 (0.24%) WebLogic
Applications
1 531 (12.72%) Microsoft Office
2 155 (3.71%) Microsoft Excel
3 77 (1.84%) Microsoft PowerPoint
4 54 (1.29%) Microsoft Project
5 46 (1.10%) MS Visio
6 9 (0.22%) Acrobat
6 9 (0.22%) Spreadsheet
7 5 (0.12%) AutoCAD
8 3 (0.072%) Adobe Creative Suite
8 3 (0.072%) Chatbot
8 3 (0.072%) Sketch
8 3 (0.072%) SPSS
9 2 (0.048%) InVision
10 1 (0.024%) 3ds Max
10 1 (0.024%) Abaqus
10 1 (0.024%) OmniGraffle
10 1 (0.024%) Revit
10 1 (0.024%) S-PLUS
10 1 (0.024%) Stata
Business Applications
1 62 (1.48%) Remedy ITSM
2 46 (1.10%) Dynamics CRM
3 24 (0.57%) SAP HCM
4 20 (0.48%) Elite 3E
5 12 (0.29%) Sparx Enterprise Architect
6 11 (0.26%) Oracle EBS
6 11 (0.26%) Unit4 Business World
7 9 (0.22%) SAP HR
7 9 (0.22%) SAP S/4HANA
8 7 (0.17%) assyst
8 7 (0.17%) Oracle Retail
8 7 (0.17%) Payment Gateway
9 6 (0.14%) Misys Opics
9 6 (0.14%) Oracle EBS R12
10 5 (0.12%) Dynamics GP
10 5 (0.12%) Oracle Applications
10 5 (0.12%) Oracle General Ledger
10 5 (0.12%) Oracle Payables
10 5 (0.12%) Oracle Receivables
10 5 (0.12%) SAP ERP
Cloud Services
1 651 (15.59%) Office 365
2 388 (9.29%) Azure
3 216 (5.17%) AWS
4 90 (2.16%) SaaS
5 66 (1.58%) PaaS
6 65 (1.56%) OneDrive
7 62 (1.48%) IaaS
8 49 (1.17%) Power Platform
9 41 (0.98%) Azure Active Directory
10 39 (0.93%) Dynamics 365
11 35 (0.84%) Datadog
12 34 (0.81%) AWS CloudFormation
13 28 (0.67%) Amazon CloudWatch
14 26 (0.62%) SuccessFactors
15 25 (0.60%) Trello
16 20 (0.48%) Cloud Computing
16 20 (0.48%) GCP
17 17 (0.41%) G Suite
18 16 (0.38%) Data Lake Analytics
19 15 (0.36%) GitHub
Communications & Networking
1 341 (8.17%) Firewall
2 316 (7.57%) DNS
3 283 (6.78%) DHCP
4 263 (6.30%) LAN
5 242 (5.80%) WAN
6 241 (5.77%) TCP/IP
7 185 (4.43%) Skype
8 169 (4.05%) VPN
9 119 (2.85%) Wireless
10 114 (2.73%) VoIP
11 112 (2.68%) SAN
12 93 (2.23%) Network Security
13 88 (2.11%) Internet
14 77 (1.84%) BGP
15 76 (1.82%) Cisco IOS
16 65 (1.56%) Cisco ASA
17 58 (1.39%) MPLS
17 58 (1.39%) OSPF
18 51 (1.22%) Wi-Fi
19 48 (1.15%) VLAN
Database & Business Intelligence
1 195 (4.67%) SQL Server
2 68 (1.63%) Big Data
3 49 (1.17%) Power BI
3 49 (1.17%) SQL Server Integration Services
4 48 (1.15%) Relational Database
5 44 (1.05%) Oracle Database
6 42 (1.01%) MySQL
7 41 (0.98%) SQL Server Reporting Services
8 34 (0.81%) Data Warehouse
9 30 (0.72%) PostgreSQL
10 22 (0.53%) DB2
11 20 (0.48%) SQL Server 2012
11 20 (0.48%) SQL Server 2016
12 19 (0.45%) Data Lake
12 19 (0.45%) Oracle Database 12c
13 18 (0.43%) SQL Server 2008
14 15 (0.36%) BusinessObjects
15 14 (0.34%) RDBMS
16 13 (0.31%) DataStage
17 12 (0.29%) QualityStage
Development Applications
1 195 (4.67%) JIRA
2 91 (2.18%) Jenkins
3 89 (2.13%) Git (software)
4 52 (1.25%) MSI
5 49 (1.17%) Sonatype Nexus
6 26 (0.62%) Visual Studio Team System
7 22 (0.53%) Visual Studio
8 18 (0.43%) InstallShield
8 18 (0.43%) Selenium
9 15 (0.36%) Team Foundation Server
10 13 (0.31%) AdminStudio
10 13 (0.31%) GitLab
10 13 (0.31%) Subversion
11 10 (0.24%) Bitbucket
12 8 (0.19%) Ant
12 8 (0.19%) Gerrit
12 8 (0.19%) VSS/SourceSafe
13 7 (0.17%) ProC
13 7 (0.17%) SonarQube
14 6 (0.14%) Burp Suite
General
1 723 (17.31%) Finance
2 312 (7.47%) Public Sector
3 305 (7.30%) Telecoms
4 152 (3.64%) Banking
5 128 (3.07%) Retail
6 109 (2.61%) Legal
7 75 (1.80%) Manufacturing
8 71 (1.70%) Law
9 64 (1.53%) Marketing
10 38 (0.91%) Electronics
11 34 (0.81%) Back Office
11 34 (0.81%) Local Government
12 31 (0.74%) Pharmaceutical
13 28 (0.67%) Financial Institution
13 28 (0.67%) Investment Banking
14 24 (0.57%) Military
15 20 (0.48%) Advertising
15 20 (0.48%) Publishing
16 16 (0.38%) Billing
16 16 (0.38%) Police
Job Titles
1 832 (19.92%) Analyst
2 383 (9.17%) Service Analyst
3 347 (8.31%) Service Manager
4 294 (7.04%) Architect
5 290 (6.94%) Service Desk Analyst
6 273 (6.54%) Support Engineer
7 209 (5.00%) Support Analyst
8 167 (4.00%) IT Analyst
9 166 (3.98%) Infrastructure Engineer
10 163 (3.90%) Desktop Support
11 160 (3.83%) Network Engineer
12 159 (3.81%) Project Manager
13 156 (3.74%) 2nd Line Support
14 155 (3.71%) Consultant
15 142 (3.40%) IT Support
16 133 (3.18%) IT Manager
17 126 (3.02%) Developer
18 124 (2.97%) Delivery Manager
19 113 (2.71%) 1st Line Support
20 106 (2.54%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 101 (2.42%) Web Services
2 72 (1.72%) XML
3 50 (1.20%) Middleware
4 45 (1.08%) .NET
5 43 (1.03%) HTML
6 42 (1.01%) JSON
7 35 (0.84%) REST
8 29 (0.69%) LDAP
9 25 (0.60%) CSS
10 21 (0.50%) Software Packaging
11 16 (0.38%) Node.js
11 16 (0.38%) SOAP
12 14 (0.34%) Ajax
13 12 (0.29%) 802.1X
14 11 (0.26%) SAML
14 11 (0.26%) XML Schema
15 10 (0.24%) AngularJS
16 8 (0.19%) ASP.NET
16 8 (0.19%) Kafka
16 8 (0.19%) SailPoint
Miscellaneous
1 363 (8.69%) Analytical Skills
2 305 (7.30%) Data Centre
3 221 (5.29%) Management Information System
4 185 (4.43%) Self-Motivation
5 92 (2.20%) CMDB
6 88 (2.11%) User Experience
7 85 (2.04%) NHS
8 81 (1.94%) Driving Licence
9 78 (1.87%) Blackberry
10 67 (1.60%) Clustering
11 64 (1.53%) Video Conferencing
12 55 (1.32%) Smartphone
12 55 (1.32%) Virtual Team
13 46 (1.10%) Public Cloud
14 37 (0.89%) Enterprise Software
14 37 (0.89%) iPhone
15 32 (0.77%) PKI
16 27 (0.65%) PMI
17 25 (0.60%) Replication
18 23 (0.55%) iPad
Operating Systems
1 1,433 (34.32%) Windows
2 578 (13.84%) Windows 10
3 483 (11.57%) Windows 7
4 442 (10.58%) Windows Server
5 362 (8.67%) Linux
6 212 (5.08%) Windows Server 2012
7 191 (4.57%) Windows Server 2008
8 145 (3.47%) Unix
9 120 (2.87%) Red Hat Enterprise Linux
10 94 (2.25%) Android
11 55 (1.32%) Apple iOS
12 47 (1.13%) Mac OS
12 47 (1.13%) Mac OS X
13 40 (0.96%) CentOS
14 35 (0.84%) Windows 8
14 35 (0.84%) Windows Server 2003
15 31 (0.74%) Ubuntu
15 31 (0.74%) Windows XP
16 25 (0.60%) Solaris
17 16 (0.38%) AIX
Processes & Methodologies
1 1,115 (26.70%) Service Management
2 659 (15.78%) Agile Software Development
3 605 (14.49%) ITSM
4 566 (13.55%) Service Delivery
5 490 (11.73%) Change Management
6 471 (11.28%) ITIL V3
7 403 (9.65%) Project Management
8 399 (9.55%) Problem-Solving
9 375 (8.98%) Incident Management
10 366 (8.76%) PRINCE2
11 344 (8.24%) Stakeholder Management
12 337 (8.07%) Problem Management
13 336 (8.05%) Migration
14 284 (6.80%) Service Design
15 263 (6.30%) DevOps
16 246 (5.89%) Project Delivery
17 231 (5.53%) Infrastructure Engineering
18 211 (5.05%) Configuration Management
19 186 (4.45%) Continuous Improvement
20 179 (4.29%) Information Security
Programming Languages
1 343 (8.21%) SQL
2 342 (8.19%) PowerShell
3 149 (3.57%) Python
4 114 (2.73%) Java
5 96 (2.30%) Bash Shell
6 88 (2.11%) JavaScript
7 86 (2.06%) Perl
8 85 (2.04%) C
9 66 (1.58%) Ruby
10 54 (1.29%) Shell Script
11 38 (0.91%) C#
11 38 (0.91%) VBScript
12 24 (0.57%) VB
13 23 (0.55%) VBA
14 22 (0.53%) PL/SQL
15 21 (0.50%) PHP
15 21 (0.50%) T-SQL
16 19 (0.45%) C++
16 19 (0.45%) Korn
17 12 (0.29%) Objective-C
Qualifications
1 672 (16.09%) Security Cleared
2 467 (11.18%) ITIL Certification
3 439 (10.51%) SC Cleared
4 331 (7.93%) Degree
5 230 (5.51%) Cisco Certification
6 215 (5.15%) Microsoft Certification
7 188 (4.50%) DV Cleared
8 144 (3.45%) CCNA
9 115 (2.75%) CCNP
10 114 (2.73%) ITIL Foundation Certificate
11 113 (2.71%) MCSE
12 102 (2.44%) CISSP
13 87 (2.08%) MCP
14 75 (1.80%) PMI Certification
15 58 (1.39%) PMP
16 57 (1.36%) MCSA
17 52 (1.25%) ISEB
18 48 (1.15%) CISM
18 48 (1.15%) VMware Certified Professional (VCP)
19 41 (0.98%) PRINCE2 Certification
Quality Assurance & Compliance
1 409 (9.79%) SLA
2 139 (3.33%) ISO/IEC 27001
3 103 (2.47%) COBIT
4 96 (2.30%) QA
5 62 (1.48%) ISO/IEC 20000
6 57 (1.36%) NIST
7 51 (1.22%) PCI DSS
8 45 (1.08%) GDPR
9 37 (0.89%) PMO
10 35 (0.84%) Sarbanes-Oxley
11 34 (0.81%) Data Quality
12 31 (0.74%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 13 (0.31%) Government Security Classifications
14 12 (0.29%) Disclosure Scotland
15 11 (0.26%) ISO 9001
16 10 (0.24%) Cyber Essentials
16 10 (0.24%) ISO/IEC 19770
17 6 (0.14%) NCSC
18 5 (0.12%) EMIR
18 5 (0.12%) HMG Security Policy Framework
System Software
1 939 (22.49%) Active Directory
2 281 (6.73%) VMware Infrastructure
3 163 (3.90%) Hyper-V
4 86 (2.06%) Microsoft App-V
5 75 (1.80%) VMware ESXi
6 72 (1.72%) XenApp
7 71 (1.70%) Virtual Machines
8 62 (1.48%) vSphere
9 51 (1.22%) XenDesktop
10 48 (1.15%) Virtual Desktop
11 43 (1.03%) Docker
12 25 (0.60%) DFS Replication
12 25 (0.60%) Firmware
13 23 (0.55%) VMware NSX
14 20 (0.48%) BitLocker
15 19 (0.45%) Virtual Servers
16 18 (0.43%) Oracle RAC
17 17 (0.41%) vCloud
18 15 (0.36%) VMware Workstation
19 13 (0.31%) NFS
Systems Management
1 406 (9.72%) SCCM
2 71 (1.70%) Ansible
3 68 (1.63%) Opscode Chef
4 58 (1.39%) SCOM
5 51 (1.22%) WSUS
6 48 (1.15%) Microsoft Intune
7 45 (1.08%) Terraform
8 39 (0.93%) vCenter Server
9 35 (0.84%) Puppet
10 30 (0.72%) Microsoft Clustering
10 30 (0.72%) Nessus
10 30 (0.72%) Norton AntiVirus
10 30 (0.72%) SCVMM
11 29 (0.69%) AirWatch
12 26 (0.62%) Kubernetes
13 24 (0.57%) Single Sign-On
14 23 (0.55%) Jamf Pro
14 23 (0.55%) Nagios
15 21 (0.50%) FortiGate
15 21 (0.50%) Microsoft Data Protection Manager
Vendors
1 1,159 (27.75%) Microsoft
2 468 (11.21%) VMware
3 420 (10.06%) Cisco
4 388 (9.29%) ServiceNow
5 330 (7.90%) Citrix
6 208 (4.98%) Oracle
7 202 (4.84%) HP
8 145 (3.47%) SAP
9 132 (3.16%) Remedy
10 121 (2.90%) Dell
11 101 (2.42%) Apple
12 97 (2.32%) Red Hat
13 94 (2.25%) CheckPoint
14 79 (1.89%) IBM
15 72 (1.72%) NetApp
16 69 (1.65%) Palo Alto
17 67 (1.60%) McAfee
18 65 (1.56%) Symantec
19 64 (1.53%) Juniper
20 52 (1.25%) F5