Period
to 21 April 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 21 April 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL
UK > England
6 months to
21 Apr 2021
Same period 2020 Same period 2019
Rank 55 43 42
Rank change year-on-year -12 -1 0
Contract jobs citing ITIL 1,753 2,435 4,531
As % of all contract jobs advertised in England 4.13% 4.79% 5.18%
As % of the Processes & Methodologies category 4.74% 5.60% 5.90%
Number of daily rates quoted 1,185 1,549 2,923
10th Percentile £166 £153 £163
25th Percentile £320 £256 £300
Median daily rate (50th Percentile) £438 £401 £425
Median % change year-on-year +9.33% -5.65% +6.25%
75th Percentile £525 £500 £525
90th Percentile £604 £600 £600
UK median daily rate £425 £400 £414
% change year-on-year +6.25% -3.32% +3.44%
Number of hourly rates quoted 117 166 259
10th Percentile £12.25 £12.42 £11.26
25th Percentile £14.25 £14.98 £14.00
Median hourly rate £18.50 £17.40 £17.25
Median % change year-on-year +6.35% +0.84% +11.29%
75th Percentile £26.00 £23.54 £24.60
90th Percentile £48.15 £43.52 £33.40
UK median hourly rate £18.50 £18.00 £17.00
% change year-on-year +2.78% +5.88% +9.68%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 36,988 43,468 76,742
As % of all contract IT jobs advertised in England 87.22% 85.48% 87.78%
Number of daily rates quoted 25,504 29,260 52,301
10th Percentile £305 £290 £305
25th Percentile £400 £381 £385
Median daily rate (50th Percentile) £490 £475 £475
Median % change year-on-year +3.16% - +2.70%
75th Percentile £588 £575 £575
90th Percentile £675 £675 £650
UK median daily rate £488 £475 £475
% change year-on-year +2.63% - +5.56%
Number of hourly rates quoted 1,193 1,306 1,776
10th Percentile £12.25 £12.39 £11.72
25th Percentile £15.50 £15.85 £14.50
Median hourly rate £25.50 £21.05 £22.50
Median % change year-on-year +21.14% -6.44% +4.65%
75th Percentile £46.50 £45.00 £44.13
90th Percentile £58.00 £53.75 £50.96
UK median hourly rate £26.50 £21.50 £22.70
% change year-on-year +23.26% -5.29% +8.10%

ITIL
Job Vacancy Trend in England

Job postings citing ITIL as a proportion of all IT jobs advertised in England.

Job vacancy trend for ITIL in England

ITIL
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ITIL in England.

Daily rate trend for ITIL in England

ITIL
Daily Rate Histogram in England

Daily rate distribution for jobs citing ITIL in England over the 6 months to 21 April 2021.

Daily rate histogram for ITIL in England

ITIL
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ITIL in England.

Hourly rate trend for ITIL in England

ITIL
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing ITIL in England over the 6 months to 21 April 2021.

Hourly rate histogram for ITIL in England

ITIL
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the England region over the 6 months to 21 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -21 657 £475 +11.76% 178
South East +1 300 £413 +3.13% 117
North of England -9 217 £400 +6.67% 123
East of England +8 181 £225 -30.77% 46
Midlands +5 171 £425 - 123
South West -2 146 £434 +1.01% 66
West Midlands +8 124 £433 -3.89% 81
North West -12 119 £304 -12.59% 65
Yorkshire +13 79 £400 -3.03% 48
East Midlands -6 43 £370 +4.96% 42
North East -4 19 £400 -1.23% 10
ITIL
UK

For the 6 months to 21 April 2021, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ITIL.

1 468 (26.70%) Windows
2 458 (26.13%) Microsoft
3 452 (25.78%) Service Management
4 349 (19.91%) Agile Software Development
4 349 (19.91%) Security Cleared
5 299 (17.06%) Active Directory
6 265 (15.12%) Microsoft 365
7 260 (14.83%) Finance
8 253 (14.43%) SC Cleared
8 253 (14.43%) Azure
9 236 (13.46%) Service Delivery
10 230 (13.12%) ITSM
11 226 (12.89%) VMware
12 223 (12.72%) Change Management
12 223 (12.72%) Project Management
13 219 (12.49%) ITIL V3
14 194 (11.07%) SLA
15 192 (10.95%) Problem-Solving
16 184 (10.50%) ServiceNow
17 181 (10.33%) ITIL Certification
18 176 (10.04%) PRINCE2
19 174 (9.93%) Linux
20 171 (9.75%) Analytical Skills
21 162 (9.24%) Windows Server
22 159 (9.07%) Project Delivery
23 154 (8.78%) Windows 10
24 153 (8.73%) VMware Infrastructure
25 151 (8.61%) Problem Management
26 149 (8.50%) Cisco
27 148 (8.44%) Stakeholder Management

ITIL
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 95 (5.42%) SharePoint
2 37 (2.11%) MS Exchange
3 21 (1.20%) Tomcat
4 20 (1.14%) Apache
4 20 (1.14%) Confluence
4 20 (1.14%) Skype for Business
5 17 (0.97%) CMS
6 16 (0.91%) IIS
7 15 (0.86%) WebSphere
8 10 (0.57%) ArcGIS
9 9 (0.51%) WebSphere Application Server
10 7 (0.40%) Apache ServiceMix
10 7 (0.40%) Documentum
10 7 (0.40%) IBM Domino
10 7 (0.40%) SAS
10 7 (0.40%) WebLogic
11 6 (0.34%) JBoss
11 6 (0.34%) SharePoint 2010
12 5 (0.29%) Exchange Server 2010
12 5 (0.29%) Oracle SOA Suite
Applications
1 135 (7.70%) Microsoft Office
2 59 (3.37%) Microsoft Project
3 53 (3.02%) Microsoft Excel
4 31 (1.77%) Microsoft PowerPoint
5 30 (1.71%) MS Visio
6 10 (0.57%) Photoshop
7 6 (0.34%) InfoPath
8 1 (0.057%) Acrobat
8 1 (0.057%) Chatbot
8 1 (0.057%) Spreadsheet
Business Applications
1 26 (1.48%) Remedy ITSM
2 14 (0.80%) Dynamics CRM
3 9 (0.51%) Oracle EBS
4 7 (0.40%) Magento
4 7 (0.40%) Shopify
5 6 (0.34%) assyst
6 5 (0.29%) Dynamics AX
7 4 (0.23%) SAP S/4HANA
7 4 (0.23%) Unit4 Business World
8 3 (0.17%) Dynamics NAV
8 3 (0.17%) Salesforce.com CRM
9 2 (0.11%) Cerner Millennium
9 2 (0.11%) Oracle EBS R12
9 2 (0.11%) SAP PS
9 2 (0.11%) Sparx Enterprise Architect
10 1 (0.057%) Academy Housing
10 1 (0.057%) Maximo
10 1 (0.057%) Oracle ERP
10 1 (0.057%) SAP CO
10 1 (0.057%) SAP FI/CO
Cloud Services
1 265 (15.12%) Microsoft 365
2 253 (14.43%) Azure
3 138 (7.87%) AWS
4 47 (2.68%) SaaS
5 43 (2.45%) Power Platform
6 37 (2.11%) Azure Active Directory
7 26 (1.48%) GCP
8 25 (1.43%) IaaS
8 25 (1.43%) PaaS
9 23 (1.31%) OneDrive
10 19 (1.08%) AWS Lambda
10 19 (1.08%) Cloud Computing
10 19 (1.08%) GitHub
11 16 (0.91%) Amazon EC2
11 16 (0.91%) Serverless
11 16 (0.91%) Virtual Private Cloud
12 15 (0.86%) Dynamics 365
13 12 (0.68%) PowerApps
14 11 (0.63%) Amazon S3
14 11 (0.63%) AWS CloudFormation
Communications & Networking
1 114 (6.50%) Firewall
2 93 (5.31%) DNS
3 80 (4.56%) WAN
4 70 (3.99%) LAN
5 58 (3.31%) SAN
6 54 (3.08%) Wi-Fi
7 50 (2.85%) DHCP
7 50 (2.85%) VPN
8 46 (2.62%) TCP/IP
9 39 (2.22%) Wireless
10 33 (1.88%) Remote Desktop
11 30 (1.71%) Skype
11 30 (1.71%) VoIP
12 29 (1.65%) 3G
12 29 (1.65%) 4G
12 29 (1.65%) Internet
12 29 (1.65%) LTE
13 28 (1.60%) 2G
13 28 (1.60%) VoLTE
14 27 (1.54%) NAS
Database & Business Intelligence
1 88 (5.02%) SQL Server
2 27 (1.54%) Power BI
3 25 (1.43%) Data Warehouse
4 21 (1.20%) DB2
5 16 (0.91%) Oracle Database
6 15 (0.86%) GIS
7 14 (0.80%) MySQL
7 14 (0.80%) Relational Database
8 13 (0.74%) SQL Server Integration Services
8 13 (0.74%) SQL Server Reporting Services
9 11 (0.63%) Amazon RDS
10 9 (0.51%) Big Data
10 9 (0.51%) Oracle Reports
10 9 (0.51%) SAP HANA
10 9 (0.51%) SQL Server 2014
11 8 (0.46%) NonStop SQL
12 7 (0.40%) SQL Server 2012
12 7 (0.40%) SQL Server 2016
13 6 (0.34%) Azure SQL Database
14 5 (0.29%) Oracle BI EE
Development Applications
1 70 (3.99%) JIRA
2 32 (1.83%) Git (software)
3 21 (1.20%) Jenkins
4 16 (0.91%) Visual Studio
5 11 (0.63%) Team Foundation Server
6 9 (0.51%) GitLab
7 8 (0.46%) SQL Server Management Studio (SSMS)
8 7 (0.40%) Sonatype Nexus
9 6 (0.34%) Bitbucket
10 5 (0.29%) Artifactory
10 5 (0.29%) Maven
10 5 (0.29%) MSI
11 4 (0.23%) Atlassian Bamboo
11 4 (0.23%) SonarQube
11 4 (0.23%) Visual Studio Team System
12 3 (0.17%) Octopus Deploy
12 3 (0.17%) TeamCity
13 2 (0.11%) Cucumber
13 2 (0.11%) RStudio
13 2 (0.11%) Toad
General
1 260 (14.83%) Finance
2 143 (8.16%) Public Sector
3 114 (6.50%) Telecoms
4 67 (3.82%) Banking
5 53 (3.02%) Legal
6 41 (2.34%) Retail
7 29 (1.65%) Local Government
8 25 (1.43%) Law
9 21 (1.20%) Back Office
9 21 (1.20%) Manufacturing
10 19 (1.08%) Investment Banking
11 16 (0.91%) Marketing
12 12 (0.68%) Billing
13 11 (0.63%) Financial Institution
13 11 (0.63%) Front Office
14 9 (0.51%) Electronics
14 9 (0.51%) Pharmaceutical
14 9 (0.51%) Police
15 8 (0.46%) Military
16 6 (0.34%) Publishing
Job Titles
1 314 (17.91%) Analyst
2 174 (9.93%) Service Manager
3 146 (8.33%) Architect
4 142 (8.10%) Service Analyst
5 113 (6.45%) Project Manager
6 108 (6.16%) Consultant
7 101 (5.76%) Service Desk Analyst
8 77 (4.39%) Support Engineer
9 72 (4.11%) Administrator
10 65 (3.71%) Delivery Manager
11 64 (3.65%) Transition Manager
12 59 (3.37%) Infrastructure Engineer
13 55 (3.14%) Service Transition Manager
14 48 (2.74%) Support Analyst
15 46 (2.62%) IT Manager
16 43 (2.45%) Desktop Support
16 43 (2.45%) IT Support
16 43 (2.45%) Solutions Architect
17 42 (2.40%) Systems Administrator
18 41 (2.34%) Developer
Libraries, Frameworks & Software Standards
1 33 (1.88%) Web Services
2 29 (1.65%) Middleware
3 26 (1.48%) JSON
4 21 (1.20%) .NET
5 20 (1.14%) LDAP
5 20 (1.14%) XML
6 19 (1.08%) HTML
6 19 (1.08%) Node.js
7 16 (0.91%) CSS
8 14 (0.80%) 802.1X
8 14 (0.80%) REST
8 14 (0.80%) Twitter Bootstrap
9 13 (0.74%) AngularJS
9 13 (0.74%) SOAP
9 13 (0.74%) YAML
10 8 (0.46%) Swing
10 8 (0.46%) WebSphere MQ
11 7 (0.40%) .NET Framework
12 6 (0.34%) Ajax
12 6 (0.34%) Oracle Fusion
Miscellaneous
1 171 (9.75%) Analytical Skills
2 126 (7.19%) Management Information System
3 98 (5.59%) Data Centre
4 82 (4.68%) NHS
5 69 (3.94%) Self-Motivation
6 56 (3.19%) CMDB
7 39 (2.22%) Organisational Skills
8 29 (1.65%) Clustering
9 28 (1.60%) User Experience
10 24 (1.37%) Replication
11 22 (1.25%) Public Cloud
12 19 (1.08%) PKI
13 17 (0.97%) Blackberry
14 16 (0.91%) Data Protection Act
15 15 (0.86%) Video Conferencing
15 15 (0.86%) Virtual Team
16 12 (0.68%) iSeries
16 12 (0.68%) PMI
17 11 (0.63%) Hybrid Cloud
18 10 (0.57%) Mainframe
Operating Systems
1 468 (26.70%) Windows
2 174 (9.93%) Linux
3 162 (9.24%) Windows Server
4 154 (8.78%) Windows 10
5 68 (3.88%) Windows 7
6 65 (3.71%) Windows Server 2012
7 64 (3.65%) Windows Server 2016
8 57 (3.25%) Red Hat Enterprise Linux
9 55 (3.14%) Unix
10 48 (2.74%) Windows Server 2008
11 44 (2.51%) Windows Server 2019
12 27 (1.54%) Mac OS
13 21 (1.20%) Apple iOS
14 19 (1.08%) Android
15 18 (1.03%) AIX
16 15 (0.86%) Windows Server 2003
17 14 (0.80%) CentOS
18 13 (0.74%) Solaris
19 9 (0.51%) zOS
20 8 (0.46%) SUSE
Processes & Methodologies
1 452 (25.78%) Service Management
2 349 (19.91%) Agile Software Development
3 236 (13.46%) Service Delivery
4 230 (13.12%) ITSM
5 223 (12.72%) Change Management
5 223 (12.72%) Project Management
6 219 (12.49%) ITIL V3
7 192 (10.95%) Problem-Solving
8 176 (10.04%) PRINCE2
9 159 (9.07%) Project Delivery
10 151 (8.61%) Problem Management
11 148 (8.44%) Stakeholder Management
12 136 (7.76%) Migration
12 136 (7.76%) Service Design
13 134 (7.64%) DevOps
13 134 (7.64%) Incident Management
14 130 (7.42%) Configuration Management
15 76 (4.34%) Scrum
16 75 (4.28%) Continuous Improvement
17 71 (4.05%) Release Management
Programming Languages
1 143 (8.16%) PowerShell
2 123 (7.02%) SQL
3 80 (4.56%) Python
4 56 (3.19%) Java
5 32 (1.83%) C
6 27 (1.54%) Perl
7 25 (1.43%) JavaScript
7 25 (1.43%) Shell Script
8 21 (1.20%) Bash Shell
9 17 (0.97%) VB
10 16 (0.91%) C#
11 15 (0.86%) T-SQL
12 12 (0.68%) Ruby
13 11 (0.63%) COBOL
13 11 (0.63%) PL/SQL
14 9 (0.51%) VBScript
15 7 (0.40%) Go
15 7 (0.40%) PHP
15 7 (0.40%) TypeScript
16 6 (0.34%) JCL
Qualifications
1 349 (19.91%) Security Cleared
2 253 (14.43%) SC Cleared
3 181 (10.33%) ITIL Certification
4 146 (8.33%) Degree
5 103 (5.88%) Microsoft Certification
6 69 (3.94%) Cisco Certification
7 68 (3.88%) DV Cleared
8 43 (2.45%) MCSE
9 41 (2.34%) CCNA
10 36 (2.05%) MCSA
11 35 (2.00%) CISSP
12 32 (1.83%) ITIL Foundation Certificate
12 32 (1.83%) PMI Certification
12 32 (1.83%) PMP
13 31 (1.77%) CISM
14 30 (1.71%) CCNP
15 26 (1.48%) Computer Science Degree
16 25 (1.43%) CISA
17 20 (1.14%) Citrix Certification
17 20 (1.14%) DBS Check
Quality Assurance & Compliance
1 194 (11.07%) SLA
2 59 (3.37%) ISO/IEC 27001
3 46 (2.62%) QA
4 43 (2.45%) COBIT
5 36 (2.05%) GDPR
6 33 (1.88%) ISO/IEC 20000
7 32 (1.83%) PCI DSS
8 25 (1.43%) PMO
9 24 (1.37%) NIST
10 17 (0.97%) Disclosure Scotland
11 13 (0.74%) Sarbanes-Oxley
12 11 (0.63%) ISO/IEC 27005
13 10 (0.57%) Data Quality
14 6 (0.34%) NIST 800
15 5 (0.29%) GRC
15 5 (0.29%) HMG Security Policy Framework
15 5 (0.29%) ISO 22301
15 5 (0.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 4 (0.23%) Cyber Essentials
16 4 (0.23%) Government Security Classifications
System Software
1 299 (17.06%) Active Directory
2 153 (8.73%) VMware Infrastructure
3 50 (2.85%) Hyper-V
4 47 (2.68%) VMware ESXi
5 41 (2.34%) vSphere
6 34 (1.94%) Docker
7 27 (1.54%) VMware NSX
8 26 (1.48%) Virtual Machines
9 18 (1.03%) XenApp
10 14 (0.80%) Terminal Services
11 13 (0.74%) Microsoft App-V
11 13 (0.74%) Virtual Desktop
12 12 (0.68%) Firmware
13 11 (0.63%) Virtual Servers
14 9 (0.51%) Microsoft Virtual Server
14 9 (0.51%) XenDesktop
15 8 (0.46%) Postfix
15 8 (0.46%) qmail
15 8 (0.46%) vCloud
16 6 (0.34%) PowerHA
Systems Management
1 84 (4.79%) SCCM
2 72 (4.11%) Ansible
3 36 (2.05%) Puppet
4 31 (1.77%) vRealize
5 28 (1.60%) Kubernetes
5 28 (1.60%) Opscode Chef
6 26 (1.48%) Microsoft Intune
7 25 (1.43%) vCenter Server
8 24 (1.37%) Terraform
9 22 (1.25%) SCOM
10 15 (0.86%) NetBackup
10 15 (0.86%) PowerCLI
10 15 (0.86%) WSUS
11 12 (0.68%) AirWatch
11 12 (0.68%) BladeLogic
11 12 (0.68%) McAfee ePO
12 11 (0.63%) Failover Clustering
13 10 (0.57%) Microsoft Clustering
14 9 (0.51%) SCSM
14 9 (0.51%) SCVMM
Vendors
1 458 (26.13%) Microsoft
2 226 (12.89%) VMware
3 184 (10.50%) ServiceNow
4 149 (8.50%) Cisco
5 106 (6.05%) Oracle
6 92 (5.25%) Citrix
7 74 (4.22%) Remedy
8 70 (3.99%) HP
9 59 (3.37%) Red Hat
10 51 (2.91%) IBM
11 50 (2.85%) Dell
12 35 (2.00%) SAP
13 29 (1.65%) Ericsson
13 29 (1.65%) McAfee
14 26 (1.48%) Apple
15 25 (1.43%) CheckPoint
15 25 (1.43%) F5
16 24 (1.37%) BMC
17 21 (1.20%) EMC
17 21 (1.20%) Salesforce.com