Period
to 16 September 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 16 September 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Infrastructure Library (ITIL)
UK > England
6 months to
16 Sep 2019
Same period 2018 Same period 2017
Rank 39 41 38
Rank change year-on-year +2 -3 -13
Contract jobs citing ITIL 4,401 5,003 4,909
As % of all contract IT jobs advertised in England 5.42% 5.41% 5.46%
As % of the Processes & Methodologies category 6.24% 6.22% 6.33%
Number of daily rates quoted 2,639 3,183 3,179
England median daily rate £413 £400 £400
Median daily rate % change year-on-year +3.13% - +5.26%
10th Percentile £150 £163 £163
90th Percentile £588 £588 £575
UK median daily rate £410 £400 £390
% change year-on-year +2.50% +2.56% +4.00%
Number of hourly rates quoted 313 364 311
England median hourly rate £18.88 £16.00 £16.00
Median hourly rate % change year-on-year +17.97% - -8.31%
10th Percentile £11.05 £11.35 £10.50
90th Percentile £53.75 £36.38 £36.00
UK median hourly rate £19.00 £16.00 £16.00
% change year-on-year +18.75% - -5.88%

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 70,544 80,432 77,584
As % of all contract IT jobs advertised in England 86.87% 86.90% 86.26%
Number of daily rates quoted 46,800 53,558 51,421
England median daily rate £475 £463 £450
Median daily rate % change year-on-year +2.54% +2.94% +5.88%
10th Percentile £300 £300 £281
90th Percentile £650 £638 £625
UK median daily rate £475 £450 £450
% change year-on-year +5.56% - +5.88%
Number of hourly rates quoted 2,006 2,196 1,899
England median hourly rate £24.68 £20.90 £23.25
Median hourly rate % change year-on-year +18.10% -10.13% +1.09%
10th Percentile £11.91 £11.18 £11.25
90th Percentile £53.75 £50.25 £50.00
UK median hourly rate £24.00 £20.50 £24.00
% change year-on-year +17.07% -14.58% +4.35%

ITIL
Job Vacancy Trend in England

Job postings citing ITIL as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITIL in England

ITIL
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL in England.

Contractor daily rate trend for ITIL in England

ITIL
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ITIL in England over the 6 months to 16 September 2019.

Contractor daily rate histogram for ITIL in England

ITIL
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL in England.

Contractor hourly rate trend for ITIL in England

ITIL
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ITIL in England over the 6 months to 16 September 2019.

Contractor hourly rate histogram for ITIL in England

ITIL
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the England region over the 6 months to 16 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -1 1,528 £440 -2.22% 278
South East +8 1,079 £400 +2.56% 289
North of England +10 655 £353 -7.24% 228
South West +11 469 £425 +6.25% 129
Midlands -7 401 £400 - 167
North West +5 371 £353 -6.00% 120
East of England -18 252 £400 +6.67% 95
West Midlands -10 248 £439 +6.36% 96
Yorkshire +18 223 £350 -12.50% 85
East Midlands +3 151 £325 -7.14% 71
North East -2 63 £393 +1.62% 23
ITIL
UK

For the 6 months to 16 September 2019, IT contractor jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ITIL.

1 1,465 (33.29%) Windows
2 1,171 (26.61%) Microsoft
3 1,165 (26.47%) Service Management
4 933 (21.20%) Active Directory
5 764 (17.36%) Finance
6 686 (15.59%) ITSM
7 674 (15.31%) Agile Software Development
8 646 (14.68%) Office 365
9 617 (14.02%) Security Cleared
10 611 (13.88%) Service Delivery
11 575 (13.07%) Windows 10
12 541 (12.29%) ITIL Certification
13 536 (12.18%) Microsoft Office
14 501 (11.38%) VMware
15 479 (10.88%) ITIL V3
16 476 (10.82%) Change Management
17 475 (10.79%) Windows Server
18 461 (10.47%) Windows 7
19 454 (10.32%) Cisco
20 424 (9.63%) Linux
21 423 (9.61%) PRINCE2
22 421 (9.57%) ServiceNow
23 419 (9.52%) SLA
24 417 (9.48%) Project Management
25 405 (9.20%) Azure
26 404 (9.18%) Stakeholder Management
27 397 (9.02%) SCCM
28 390 (8.86%) SC Cleared
29 383 (8.70%) Problem-Solving
30 376 (8.54%) Analytical Skills

ITIL
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 225 (5.11%) MS Exchange
2 205 (4.66%) SharePoint
3 175 (3.98%) Skype for Business
4 82 (1.86%) IIS
5 76 (1.73%) Confluence
6 68 (1.55%) Exchange Server 2010
7 40 (0.91%) Apache
8 34 (0.77%) Tomcat
9 32 (0.73%) Exchange Server 2013
10 30 (0.68%) IBM Notes
11 21 (0.48%) CMS
11 21 (0.48%) WebSphere
12 18 (0.41%) SharePoint 2013
13 16 (0.36%) BizTalk Server
13 16 (0.36%) JBoss
14 13 (0.30%) Exchange Server 2007
15 12 (0.27%) WebLogic
16 11 (0.25%) Exchange Server 2003
16 11 (0.25%) OpenStack
17 10 (0.23%) Apache Spark
Applications
1 536 (12.18%) Microsoft Office
2 173 (3.93%) Microsoft Excel
3 101 (2.29%) Microsoft PowerPoint
4 62 (1.41%) MS Visio
5 43 (0.98%) Microsoft Project
6 5 (0.11%) Acrobat
7 4 (0.091%) Spreadsheet
8 3 (0.068%) Adobe Creative Suite
8 3 (0.068%) AutoCAD
8 3 (0.068%) SPSS
9 2 (0.045%) Chatbot
9 2 (0.045%) InVision
9 2 (0.045%) Sketch
9 2 (0.045%) Stata
10 1 (0.023%) Abaqus
10 1 (0.023%) Adobe Captivate
10 1 (0.023%) S-PLUS
Business Applications
1 91 (2.07%) Remedy ITSM
2 31 (0.70%) Dynamics CRM
3 29 (0.66%) Elite 3E
4 19 (0.43%) SAP HCM
5 13 (0.30%) Payment Gateway
6 12 (0.27%) assyst
7 10 (0.23%) Oracle EBS
8 9 (0.20%) Unit4 Business World
9 8 (0.18%) Sparx Enterprise Architect
10 7 (0.16%) Oracle Retail
10 7 (0.16%) SAP HR
11 6 (0.14%) Misys Opics
12 5 (0.11%) Oracle Applications
12 5 (0.11%) Oracle EBS R12
12 5 (0.11%) Oracle General Ledger
12 5 (0.11%) Oracle Payables
12 5 (0.11%) Oracle Receivables
12 5 (0.11%) SAP CO
12 5 (0.11%) SAP FI
12 5 (0.11%) SAP FI/CO
Cloud Services
1 646 (14.68%) Office 365
2 405 (9.20%) Azure
3 251 (5.70%) AWS
4 96 (2.18%) SaaS
5 74 (1.68%) PaaS
6 71 (1.61%) IaaS
7 63 (1.43%) OneDrive
8 45 (1.02%) Power Platform
9 40 (0.91%) Azure Active Directory
10 35 (0.80%) Datadog
11 31 (0.70%) AWS CloudFormation
11 31 (0.70%) Dynamics 365
12 27 (0.61%) Amazon CloudWatch
13 26 (0.59%) GCP
14 23 (0.52%) G Suite
15 20 (0.45%) Cloud Computing
15 20 (0.45%) OpenShift
15 20 (0.45%) Trello
16 19 (0.43%) GitHub
17 18 (0.41%) SuccessFactors
Communications & Networking
1 349 (7.93%) Firewall
2 323 (7.34%) DNS
3 288 (6.54%) DHCP
4 273 (6.20%) LAN
5 262 (5.95%) WAN
6 236 (5.36%) TCP/IP
7 204 (4.64%) Skype
8 185 (4.20%) VPN
9 126 (2.86%) Wireless
10 112 (2.54%) SAN
11 106 (2.41%) VoIP
12 105 (2.39%) Network Security
13 98 (2.23%) Internet
14 75 (1.70%) Unified Communications
15 74 (1.68%) Cisco ASA
16 67 (1.52%) Cisco IOS
17 63 (1.43%) BGP
18 59 (1.34%) VLAN
19 55 (1.25%) Wi-Fi
20 54 (1.23%) MPLS
Database & Business Intelligence
1 237 (5.39%) SQL Server
2 65 (1.48%) Big Data
2 65 (1.48%) Relational Database
3 55 (1.25%) SQL Server Reporting Services
4 54 (1.23%) SQL Server Integration Services
5 50 (1.14%) MySQL
6 47 (1.07%) Oracle Database
7 45 (1.02%) Power BI
8 40 (0.91%) Data Warehouse
9 33 (0.75%) PostgreSQL
10 27 (0.61%) DB2
11 21 (0.48%) RDBMS
12 19 (0.43%) Oracle Database 12c
13 16 (0.36%) Hadoop
13 16 (0.36%) SQL Server Analysis Services
14 15 (0.34%) BusinessObjects
14 15 (0.34%) SQL Server 2012
14 15 (0.34%) SQL Server 2016
15 14 (0.32%) SQL Server 2008
16 13 (0.30%) Azure SQL Database
Development Applications
1 187 (4.25%) JIRA
2 101 (2.29%) Jenkins
3 99 (2.25%) Git (software)
4 46 (1.05%) Sonatype Nexus
5 40 (0.91%) MSI
6 28 (0.64%) Team Foundation Server
7 24 (0.55%) Visual Studio Team System
8 20 (0.45%) Selenium
9 16 (0.36%) Subversion
9 16 (0.36%) Visual Studio
10 13 (0.30%) Bitbucket
10 13 (0.30%) GitLab
11 9 (0.20%) InstallShield
12 8 (0.18%) Ant
12 8 (0.18%) Gerrit
13 7 (0.16%) TeamCity
14 6 (0.14%) Atlassian Bamboo
14 6 (0.14%) Burp Suite
14 6 (0.14%) IBM UrbanCode
14 6 (0.14%) SonarQube
General
1 764 (17.36%) Finance
2 332 (7.54%) Telecoms
3 308 (7.00%) Public Sector
4 180 (4.09%) Banking
5 145 (3.29%) Retail
6 131 (2.98%) Legal
7 77 (1.75%) Law
8 70 (1.59%) Manufacturing
9 57 (1.30%) Marketing
10 39 (0.89%) Back Office
11 37 (0.84%) Local Government
12 36 (0.82%) Pharmaceutical
13 34 (0.77%) Investment Banking
14 27 (0.61%) Electronics
15 25 (0.57%) Financial Institution
16 23 (0.52%) Billing
17 22 (0.50%) Military
18 21 (0.48%) Front Office
18 21 (0.48%) Publishing
19 18 (0.41%) Police
Job Titles
1 861 (19.56%) Analyst
2 406 (9.23%) Service Manager
3 345 (7.84%) Service Analyst
4 333 (7.57%) Architect
5 266 (6.04%) Support Engineer
6 263 (5.98%) Service Desk Analyst
7 232 (5.27%) Support Analyst
8 197 (4.48%) Infrastructure Engineer
9 185 (4.20%) Desktop Support
10 176 (4.00%) Project Manager
11 163 (3.70%) Consultant
12 156 (3.54%) Delivery Manager
13 155 (3.52%) 2nd Line Support
14 151 (3.43%) Developer
15 146 (3.32%) IT Analyst
15 146 (3.32%) Network Engineer
16 135 (3.07%) IT Manager
17 133 (3.02%) Service Delivery Manager
18 132 (3.00%) IT Support
19 119 (2.70%) Business Analyst
Libraries, Frameworks & Software Standards
1 136 (3.09%) Web Services
2 93 (2.11%) XML
3 71 (1.61%) Middleware
4 53 (1.20%) LDAP
5 51 (1.16%) HTML
6 42 (0.95%) .NET
6 42 (0.95%) JSON
7 32 (0.73%) REST
8 26 (0.59%) CSS
8 26 (0.59%) Software Packaging
9 17 (0.39%) Node.js
9 17 (0.39%) SOAP
10 15 (0.34%) SAML
11 13 (0.30%) Ajax
12 12 (0.27%) XML Schema
13 11 (0.25%) .NET Framework
14 9 (0.20%) 802.1X
14 9 (0.20%) Kafka
15 8 (0.18%) AngularJS
15 8 (0.18%) SailPoint
Miscellaneous
1 376 (8.54%) Analytical Skills
2 328 (7.45%) Data Centre
3 220 (5.00%) Management Information System
4 184 (4.18%) Self-Motivation
5 113 (2.57%) User Experience
6 101 (2.29%) CMDB
7 94 (2.14%) NHS
8 86 (1.95%) Driving Licence
9 70 (1.59%) Clustering
10 63 (1.43%) Blackberry
11 60 (1.36%) Video Conferencing
12 53 (1.20%) Public Cloud
13 49 (1.11%) Smartphone
14 46 (1.05%) Virtual Team
15 40 (0.91%) PMI
16 38 (0.86%) Enterprise Software
17 31 (0.70%) iPhone
18 27 (0.61%) Mainframe
18 27 (0.61%) PKI
19 25 (0.57%) iPad
Operating Systems
1 1,465 (33.29%) Windows
2 575 (13.07%) Windows 10
3 475 (10.79%) Windows Server
4 461 (10.47%) Windows 7
5 424 (9.63%) Linux
6 223 (5.07%) Windows Server 2012
7 174 (3.95%) Unix
8 167 (3.79%) Windows Server 2008
9 131 (2.98%) Red Hat Enterprise Linux
10 85 (1.93%) Android
11 52 (1.18%) Apple iOS
12 46 (1.05%) Mac OS X
12 46 (1.05%) Windows Server 2003
13 43 (0.98%) Solaris
14 37 (0.84%) Mac OS
15 36 (0.82%) Ubuntu
16 35 (0.80%) Windows 8
17 31 (0.70%) CentOS
18 29 (0.66%) AIX
18 29 (0.66%) Windows XP
Processes & Methodologies
1 1,165 (26.47%) Service Management
2 686 (15.59%) ITSM
3 674 (15.31%) Agile Software Development
4 611 (13.88%) Service Delivery
5 479 (10.88%) ITIL V3
6 476 (10.82%) Change Management
7 423 (9.61%) PRINCE2
8 417 (9.48%) Project Management
9 404 (9.18%) Stakeholder Management
10 383 (8.70%) Problem-Solving
11 373 (8.48%) Incident Management
12 370 (8.41%) Migration
13 357 (8.11%) Problem Management
14 317 (7.20%) Project Delivery
15 307 (6.98%) DevOps
16 265 (6.02%) Infrastructure Engineering
17 254 (5.77%) Service Design
18 234 (5.32%) Configuration Management
19 190 (4.32%) Information Security
20 180 (4.09%) Continuous Improvement
Programming Languages
1 339 (7.70%) PowerShell
2 328 (7.45%) SQL
3 148 (3.36%) Python
4 130 (2.95%) Java
5 104 (2.36%) JavaScript
5 104 (2.36%) Perl
6 88 (2.00%) Bash Shell
7 70 (1.59%) C
8 62 (1.41%) Ruby
9 59 (1.34%) Shell Script
10 41 (0.93%) VBScript
11 39 (0.89%) C#
12 24 (0.55%) VBA
13 21 (0.48%) T-SQL
14 19 (0.43%) VB
15 18 (0.41%) PHP
16 17 (0.39%) PL/SQL
17 14 (0.32%) Korn
18 13 (0.30%) C++
18 13 (0.30%) Objective-C
Qualifications
1 617 (14.02%) Security Cleared
2 541 (12.29%) ITIL Certification
3 390 (8.86%) SC Cleared
4 331 (7.52%) Degree
5 277 (6.29%) Cisco Certification
6 226 (5.14%) Microsoft Certification
7 184 (4.18%) CCNA
8 169 (3.84%) DV Cleared
9 134 (3.04%) MCSE
10 131 (2.98%) CCNP
11 123 (2.79%) ITIL Foundation Certificate
12 85 (1.93%) CISSP
13 81 (1.84%) MCP
13 81 (1.84%) PMI Certification
14 77 (1.75%) MCSA
15 58 (1.32%) ISEB
16 55 (1.25%) PMP
17 48 (1.09%) CISM
18 44 (1.00%) PRINCE2 Certification
19 42 (0.95%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 419 (9.52%) SLA
2 130 (2.95%) ISO/IEC 27001
3 102 (2.32%) COBIT
3 102 (2.32%) QA
4 59 (1.34%) PCI DSS
5 57 (1.30%) NIST
6 52 (1.18%) GDPR
7 50 (1.14%) ISO/IEC 20000
8 43 (0.98%) PMO
9 34 (0.77%) Sarbanes-Oxley
10 30 (0.68%) Data Quality
11 26 (0.59%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 11 (0.25%) Government Security Classifications
13 9 (0.20%) Disclosure Scotland
13 9 (0.20%) HL7
13 9 (0.20%) ISO 9001
14 8 (0.18%) ISO/IEC 19770
15 7 (0.16%) Cyber Essentials
15 7 (0.16%) GxP
15 7 (0.16%) NCSC
System Software
1 933 (21.20%) Active Directory
2 302 (6.86%) VMware Infrastructure
3 191 (4.34%) Hyper-V
4 102 (2.32%) VMware ESXi
5 89 (2.02%) XenApp
6 83 (1.89%) Virtual Machines
7 69 (1.57%) Docker
8 68 (1.55%) Microsoft App-V
9 67 (1.52%) vSphere
10 65 (1.48%) XenDesktop
11 60 (1.36%) Virtual Desktop
12 30 (0.68%) Firmware
13 24 (0.55%) DFS Replication
14 20 (0.45%) BitLocker
14 20 (0.45%) Oracle RAC
15 18 (0.41%) NFS
16 16 (0.36%) VMware NSX
17 15 (0.34%) Virtual Servers
18 13 (0.30%) Citrix Hypervisor
18 13 (0.30%) vCloud
Systems Management
1 397 (9.02%) SCCM
2 94 (2.14%) Ansible
3 82 (1.86%) Opscode Chef
4 70 (1.59%) SCOM
5 54 (1.23%) Puppet
6 49 (1.11%) Terraform
7 45 (1.02%) WSUS
8 43 (0.98%) vCenter Server
9 42 (0.95%) Single Sign-On
10 41 (0.93%) Microsoft Intune
11 40 (0.91%) SCVMM
12 34 (0.77%) Kubernetes
13 32 (0.73%) Nessus
14 31 (0.70%) AirWatch
14 31 (0.70%) Microsoft Clustering
15 23 (0.52%) Failover Clustering
16 22 (0.50%) Microsoft Data Protection Manager
17 21 (0.48%) Oracle RMAN
18 20 (0.45%) Data Guard
19 19 (0.43%) Norton AntiVirus
Vendors
1 1,171 (26.61%) Microsoft
2 501 (11.38%) VMware
3 454 (10.32%) Cisco
4 421 (9.57%) ServiceNow
5 337 (7.66%) Citrix
6 245 (5.57%) Oracle
7 199 (4.52%) HP
8 154 (3.50%) Remedy
9 128 (2.91%) Red Hat
10 117 (2.66%) CheckPoint
10 117 (2.66%) SAP
11 114 (2.59%) Dell
12 89 (2.02%) Apple
13 82 (1.86%) IBM
14 81 (1.84%) NetApp
15 76 (1.73%) Palo Alto
16 72 (1.64%) BMC
17 62 (1.41%) Juniper
18 59 (1.34%) F5
19 54 (1.23%) McAfee