Period
to 11 November 2019

The following table provides summary statistics for contract job vacancies advertised in Reading with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 11 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
Berkshire > Reading
6 months to
11 Nov 2019
Same period 2018 Same period 2017
Rank 96 41 70
Rank change year-on-year -55 +29 +25
Contract jobs citing Customer-Centricity 5 58 21
As % of all contract IT jobs advertised in Reading 0.35% 3.92% 1.67%
As % of the Processes & Methodologies category 0.41% 4.52% 2.00%
Number of daily rates quoted 1 4 1
Reading median daily rate £275 £90 £525
Median daily rate % change year-on-year +205.56% -82.86% +213.43%
10th Percentile £263 £90 £513
90th Percentile £288 £403 £538
Berkshire median daily rate £425 £500 £394
% change year-on-year -15.00% +26.98% +50.00%
Number of hourly rates quoted 2 0 0
Reading median hourly rate £45.00 - -
Berkshire median hourly rate £45.00 - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Reading with a requirement for process or methodology skills.

All Process and Methodology Skills
Reading
Contract vacancies with a requirement for process or methodology skills 1,230 1,283 1,051
As % of all contract IT jobs advertised in Reading 85.89% 86.69% 83.75%
Number of daily rates quoted 674 692 611
Reading median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £250 £213 £270
90th Percentile £614 £575 £575
Berkshire median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 75 17 44
Reading median hourly rate £65.00 £30.00 £15.00
Median hourly rate % change year-on-year +116.67% +100.00% -32.89%
10th Percentile £17.15 £17.40 £10.75
90th Percentile £82.50 £63.15 £45.18
Berkshire median hourly rate £44.00 £20.00 £15.00
% change year-on-year +120.00% +33.33% -14.29%

Customer-Centricity
Job Vacancy Trend in Reading

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in Reading.

Job vacancy trend for Customer-Centricity in Reading

Customer-Centricity
Contractor Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in Reading.

Contractor daily rate trend for Customer-Centricity in Reading

For the 6 months to 11 November 2019, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Reading region with a requirement for Customer-Centricity.

1 3 (60.00%) SLA
1 3 (60.00%) Legal
2 2 (40.00%) Stakeholder Management
2 2 (40.00%) PRINCE2
2 2 (40.00%) Agile Software Development
2 2 (40.00%) Incident Management
2 2 (40.00%) Active Directory
2 2 (40.00%) PMP
2 2 (40.00%) BMC
2 2 (40.00%) Remedy
2 2 (40.00%) Change Management
2 2 (40.00%) Remedy ITSM
2 2 (40.00%) SC Cleared
2 2 (40.00%) Security Cleared
3 1 (20.00%) Financial Modelling
3 1 (20.00%) Market Research
3 1 (20.00%) Product Management
3 1 (20.00%) Portfolio Management
3 1 (20.00%) Analytics
3 1 (20.00%) Software Delivery
3 1 (20.00%) Ticket Management
3 1 (20.00%) Escalation Management
3 1 (20.00%) Product Roadmap
3 1 (20.00%) Telecoms
3 1 (20.00%) Finance
3 1 (20.00%) Business Development
3 1 (20.00%) Problem Management

Customer-Centricity
Co-occurring IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 2 (40.00%) Remedy ITSM
General
1 3 (60.00%) Legal
2 1 (20.00%) Finance
2 1 (20.00%) Telecoms
Job Titles
1 2 (40.00%) Project Manager
2 1 (20.00%) Product Manager
2 1 (20.00%) Service Management Specialist
2 1 (20.00%) Service Operations Specialist
Processes & Methodologies
1 2 (40.00%) Agile Software Development
1 2 (40.00%) Change Management
1 2 (40.00%) Incident Management
1 2 (40.00%) PRINCE2
1 2 (40.00%) Stakeholder Management
2 1 (20.00%) Analytics
2 1 (20.00%) Business Development
2 1 (20.00%) Escalation Management
2 1 (20.00%) Financial Modelling
2 1 (20.00%) Market Research
2 1 (20.00%) Portfolio Management
2 1 (20.00%) Problem Management
2 1 (20.00%) Product Management
2 1 (20.00%) Product Roadmap
2 1 (20.00%) Software Delivery
2 1 (20.00%) Ticket Management
Qualifications
1 2 (40.00%) PMP
1 2 (40.00%) SC Cleared
1 2 (40.00%) Security Cleared
Quality Assurance & Compliance
1 3 (60.00%) SLA
System Software
1 2 (40.00%) Active Directory
Vendors
1 2 (40.00%) BMC
1 2 (40.00%) Remedy