Period
to 18 July 2019

The following table provides summary statistics for contract job vacancies advertised in Reading with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 18 July 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
Berkshire > Reading
6 months to
18 Jul 2019
Same period 2018 Same period 2017
Rank 84 61 76
Rank change year-on-year -23 +15 +36
Contract jobs citing Customer-Centricity 15 32 8
As % of all contract IT jobs advertised in Reading 1.07% 2.20% 0.64%
As % of the Processes & Methodologies category 1.23% 2.54% 0.79%
Number of daily rates quoted 6 3 2
Reading median daily rate £675 £450 £70
Median daily rate % change year-on-year +50.00% +542.86% -84.86%
Berkshire median daily rate £475 £538 £331
% change year-on-year -11.63% +62.26% -22.06%
Number of hourly rates quoted 2 0 0
Reading median hourly rate £45.00 - -
Berkshire median hourly rate £47.60 - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Reading with a requirement for process or methodology skills.

All Process and Methodology Skills
Reading
Contract vacancies with a requirement for process or methodology skills 1,216 1,262 1,013
As % of all contract IT jobs advertised in Reading 86.49% 86.80% 81.04%
Number of daily rates quoted 712 748 518
Reading median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £308 £259 £234
90th Percentile £638 £600 £575
Berkshire median daily rate £450 £425 £425
% change year-on-year +5.88% - +4.94%
Number of hourly rates quoted 49 27 54
Reading median hourly rate £47.50 £22.00 £17.49
Median hourly rate % change year-on-year +115.91% +25.79% -21.74%
10th Percentile £16.25 £13.50 £11.25
90th Percentile £83.75 £52.50 £57.50
Berkshire median hourly rate £22.49 £21.75 £15.00
% change year-on-year +3.40% +45.00% -14.29%

Customer-Centricity
Job Vacancy Trend in Reading

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in Reading.

Job vacancy trend for Customer-Centricity in Reading

Customer-Centricity
Contractor Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in Reading.

Contractor daily rate trend for Customer-Centricity in Reading

Customer-Centricity
Contractor Daily Rate Histogram in Reading

The daily rate distribution of IT jobs citing Customer-Centricity in Reading over the 6 months to 18 July 2019.

Contractor daily rate histogram for Customer-Centricity in Reading

For the 6 months to 18 July 2019, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Reading region with a requirement for Customer-Centricity.

1 6 (40.00%) Agile Software Development
2 5 (33.33%) Migration
2 5 (33.33%) Service Delivery
2 5 (33.33%) Risk Management
2 5 (33.33%) B2B
2 5 (33.33%) B2C
2 5 (33.33%) Incident Management
2 5 (33.33%) IT Governance
2 5 (33.33%) DevOps
2 5 (33.33%) Analytical Skills
2 5 (33.33%) Microservices
2 5 (33.33%) IT Strategy
2 5 (33.33%) Data Science
3 4 (26.67%) ITIL
3 4 (26.67%) Microsoft Excel
4 3 (20.00%) Kalman Filter
5 2 (13.33%) Legal
5 2 (13.33%) Trend Analysis
5 2 (13.33%) ITIL Foundation Certificate
5 2 (13.33%) Problem-Solving
5 2 (13.33%) SC Cleared
5 2 (13.33%) Security Cleared
5 2 (13.33%) Games
5 2 (13.33%) Service Management
5 2 (13.33%) Change Management
5 2 (13.33%) PRINCE2
5 2 (13.33%) Active Directory
5 2 (13.33%) PMP
6 1 (6.67%) Sarbanes-Oxley
6 1 (6.67%) Microsoft Office

Customer-Centricity
Co-occurring IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.67%) SharePoint
Applications
1 4 (26.67%) Microsoft Excel
2 1 (6.67%) Microsoft Office
2 1 (6.67%) Microsoft PowerPoint
2 1 (6.67%) MS Visio
2 1 (6.67%) S-PLUS
Cloud Services
1 1 (6.67%) Office 365
General
1 2 (13.33%) Games
1 2 (13.33%) Legal
2 1 (6.67%) Telecoms
Job Titles
1 6 (40.00%) Architect
2 5 (33.33%) Incident Manager
2 5 (33.33%) Senior Architect
3 4 (26.67%) Solutions Architect
4 3 (20.00%) Digital Architect
4 3 (20.00%) Senior Solutions Architect
4 3 (20.00%) Web Architect
5 2 (13.33%) Project Manager
5 2 (13.33%) Senior Digital Architect
5 2 (13.33%) Web Applications Architect
6 1 (6.67%) 1st/2nd Line Support
6 1 (6.67%) 2nd Line Support
6 1 (6.67%) Administrator
6 1 (6.67%) BSS Solutions Architect
6 1 (6.67%) Deskside Support
6 1 (6.67%) Desktop Support
6 1 (6.67%) Digital Solutions Architect
6 1 (6.67%) Junior
6 1 (6.67%) Junior Project Administrator
6 1 (6.67%) Project Administrator
Libraries, Frameworks & Software Standards
1 1 (6.67%) REST
1 1 (6.67%) Web Services
Miscellaneous
1 5 (33.33%) Analytical Skills
2 1 (6.67%) iPhone
2 1 (6.67%) Video Conferencing
Processes & Methodologies
1 6 (40.00%) Agile Software Development
2 5 (33.33%) B2B
2 5 (33.33%) B2C
2 5 (33.33%) Data Science
2 5 (33.33%) DevOps
2 5 (33.33%) Incident Management
2 5 (33.33%) IT Governance
2 5 (33.33%) IT Strategy
2 5 (33.33%) Microservices
2 5 (33.33%) Migration
2 5 (33.33%) Risk Management
2 5 (33.33%) Service Delivery
3 4 (26.67%) ITIL
4 3 (20.00%) Kalman Filter
5 2 (13.33%) Change Management
5 2 (13.33%) PRINCE2
5 2 (13.33%) Problem-Solving
5 2 (13.33%) Service Management
5 2 (13.33%) Trend Analysis
6 1 (6.67%) E-Commerce
Qualifications
1 2 (13.33%) ITIL Foundation Certificate
1 2 (13.33%) PMP
1 2 (13.33%) SC Cleared
1 2 (13.33%) Security Cleared
Quality Assurance & Compliance
1 1 (6.67%) Sarbanes-Oxley
System Software
1 2 (13.33%) Active Directory