Period
to 18 December 2018

The following table provides summary statistics for contract job vacancies advertised in Reading with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 18 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
Berkshire > Reading
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 44 68 98
Rank change year-on-year +24 +30 -
Contract jobs citing Customer-Centricity 58 25 4
As % of all contract IT jobs advertised in Reading 3.68% 1.95% 0.27%
As % of the Processes & Methodologies category 4.26% 2.33% 0.34%
Number of daily rates quoted 7 2 1
Reading median daily rate £90 £298 £168
Median daily rate % change year-on-year -69.75% +77.61% -
10th Percentile £84 £114 £164
90th Percentile £545 £491 £171
Berkshire median daily rate £370 £350 £275
% change year-on-year +5.71% +27.27% -38.89%
Number of hourly rates quoted 0 0 0
Reading median hourly rate - - -
Berkshire median hourly rate - - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Reading with a requirement for process or methodology skills.

All Process and Methodology Skills
Reading
Contract vacancies with a requirement for process or methodology skills 1,360 1,073 1,193
As % of all contract IT jobs advertised in Reading 86.29% 83.63% 81.05%
Number of daily rates quoted 722 651 607
Reading median daily rate £438 £403 £400
Median daily rate % change year-on-year +8.70% +0.63% -
10th Percentile £218 £270 £234
90th Percentile £588 £575 £575
Berkshire median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 26 39 42
Reading median hourly rate £40.00 £14.00 £23.00
Median hourly rate % change year-on-year +185.71% -39.13% -25.57%
10th Percentile £20.00 £10.75 £14.25
90th Percentile £61.25 £39.75 £55.00
Berkshire median hourly rate £21.95 £14.50 £18.50
% change year-on-year +51.38% -21.62% -27.55%

Customer-Centricity
Job Vacancy Trend in Reading

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in Reading.

Job vacancy trend for Customer-Centricity in Reading

Customer-Centricity
Contractor Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in Reading.

Contractor daily rate trend for Customer-Centricity in Reading

Customer-Centricity
Contractor Daily Rate Histogram in Reading

The daily rate distribution of IT jobs citing Customer-Centricity in Reading over the 6 months to 18 December 2018.

Contractor daily rate histogram for Customer-Centricity in Reading

For the 6 months to 18 December 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Reading region with a requirement for Customer-Centricity.

1 46 (79.31%) Telecoms
2 40 (68.97%) Cloud Computing
3 18 (31.03%) Mandarin Language
4 15 (25.86%) Degree
5 12 (20.69%) Microsoft Excel
5 12 (20.69%) Microsoft
6 11 (18.97%) 3GPP
6 11 (18.97%) Microsoft Office
6 11 (18.97%) Microsoft PowerPoint
6 11 (18.97%) Huawei
6 11 (18.97%) Self-Motivation
7 9 (15.52%) C
8 8 (13.79%) SLA
8 8 (13.79%) Service Delivery
8 8 (13.79%) Wireless
8 8 (13.79%) Workflow
8 8 (13.79%) Finance
8 8 (13.79%) Problem Management
8 8 (13.79%) Matrix Management
9 7 (12.07%) Incident Management
9 7 (12.07%) Remedy
9 7 (12.07%) ITIL
10 6 (10.34%) Project Management
10 6 (10.34%) BMC
10 6 (10.34%) Agile Software Development
10 6 (10.34%) Remedy ITSM
11 5 (8.62%) Network Security
11 5 (8.62%) Management Information System
11 5 (8.62%) Business Development
11 5 (8.62%) Problem-Solving

Customer-Centricity
Co-occurring IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.72%) SharePoint
Applications
1 12 (20.69%) Microsoft Excel
2 11 (18.97%) Microsoft Office
2 11 (18.97%) Microsoft PowerPoint
3 1 (1.72%) MS Visio
Business Applications
1 6 (10.34%) Remedy ITSM
Cloud Services
1 40 (68.97%) Cloud Computing
2 1 (1.72%) Microsoft Azure
Communications & Networking
1 11 (18.97%) 3GPP
2 8 (13.79%) Wireless
3 5 (8.62%) Network Security
3 5 (8.62%) Radio Access Network
4 4 (6.90%) LAN
4 4 (6.90%) TCP/IP
4 4 (6.90%) WAN
5 3 (5.17%) LTE
5 3 (5.17%) VoIP
6 2 (3.45%) 5G
6 2 (3.45%) BGP
6 2 (3.45%) GSM
6 2 (3.45%) OSPF
6 2 (3.45%) UMTS
7 1 (1.72%) DHCP
7 1 (1.72%) DNS
7 1 (1.72%) Ethernet
7 1 (1.72%) MPLS
7 1 (1.72%) SAN
7 1 (1.72%) VPN
Database & Business Intelligence
1 4 (6.90%) Power BI
2 1 (1.72%) MySQL
2 1 (1.72%) SQL Server
General
1 46 (79.31%) Telecoms
2 18 (31.03%) Mandarin Language
3 8 (13.79%) Finance
4 3 (5.17%) Automotive
5 2 (3.45%) Marketing
6 1 (1.72%) Back Office
6 1 (1.72%) Front Office
Job Titles
1 10 (17.24%) Analyst
2 8 (13.79%) Consultant
3 6 (10.34%) Incident Analyst
4 5 (8.62%) Coordinator
4 5 (8.62%) Junior
4 5 (8.62%) Project Coordinator
5 4 (6.90%) IT Engineer
6 3 (5.17%) Administrator
6 3 (5.17%) Junior Project Coordinator
6 3 (5.17%) Problem Analyst
6 3 (5.17%) Senior IT Engineer
6 3 (5.17%) Telecoms Analyst
7 2 (3.45%) Project Administrator
7 2 (3.45%) Project Assistant
7 2 (3.45%) Project Manager
7 2 (3.45%) Security Consultant
7 2 (3.45%) Senior Consultant
8 1 (1.72%) 1st Line Support
8 1 (1.72%) Support Engineer
8 1 (1.72%) Technical Support
Libraries, Frameworks & Software Standards
1 1 (1.72%) Django
1 1 (1.72%) Flask
1 1 (1.72%) Spring
Miscellaneous
1 11 (18.97%) Self-Motivation
2 5 (8.62%) Management Information System
3 4 (6.90%) Social Media
4 3 (5.17%) Analytical Skills
5 2 (3.45%) Algorithms
5 2 (3.45%) Driving Licence
6 1 (1.72%) CCTV
6 1 (1.72%) Data Centre
6 1 (1.72%) Robotics
6 1 (1.72%) Video Conferencing
Operating Systems
1 1 (1.72%) Windows
1 1 (1.72%) Windows Server
Processes & Methodologies
1 8 (13.79%) Matrix Management
1 8 (13.79%) Problem Management
1 8 (13.79%) Service Delivery
1 8 (13.79%) Workflow
2 7 (12.07%) Incident Management
2 7 (12.07%) ITIL
3 6 (10.34%) Agile Software Development
3 6 (10.34%) Project Management
4 5 (8.62%) Business Development
4 5 (8.62%) Escalation Management
4 5 (8.62%) Problem-Solving
4 5 (8.62%) Smart Manufacturing
5 4 (6.90%) Business Intelligence
5 4 (6.90%) Continuous Improvement
5 4 (6.90%) Creative Thinking
5 4 (6.90%) Data Analysis
5 4 (6.90%) E-Commerce
5 4 (6.90%) Network Architecture
5 4 (6.90%) Service Management
6 3 (5.17%) BCP
Programming Languages
1 9 (15.52%) C
2 3 (5.17%) Java
2 3 (5.17%) Python
2 3 (5.17%) VBA
3 2 (3.45%) SQL
4 1 (1.72%) C#
Qualifications
1 15 (25.86%) Degree
2 4 (6.90%) CCNP
2 4 (6.90%) Cisco Certification
3 3 (5.17%) PMP
4 2 (3.45%) PMI Certification
4 2 (3.45%) Security Cleared
5 1 (1.72%) CCIE
5 1 (1.72%) DV Cleared
5 1 (1.72%) ITIL Foundation Certificate
5 1 (1.72%) SC Cleared
Quality Assurance & Compliance
1 8 (13.79%) SLA
2 1 (1.72%) Data Quality
2 1 (1.72%) PMO
System Software
1 1 (1.72%) Active Directory
Vendors
1 12 (20.69%) Microsoft
2 11 (18.97%) Huawei
3 7 (12.07%) Remedy
4 6 (10.34%) BMC
5 4 (6.90%) Google
6 3 (5.17%) BT
7 2 (3.45%) Samsung
7 2 (3.45%) UiPath
8 1 (1.72%) Actix
8 1 (1.72%) Automation Anywhere
8 1 (1.72%) Cisco
8 1 (1.72%) ComArch
8 1 (1.72%) Mapinfo
8 1 (1.72%) Nokia
8 1 (1.72%) Oracle
8 1 (1.72%) Tableau
8 1 (1.72%) TIBCO