Period
to 16 October 2018

The following table provides summary statistics for contract job vacancies advertised in Reading with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 16 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
Berkshire > Reading
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 52 70 98
Rank change year-on-year +18 +28 -
Contract jobs citing Customer-Centricity 43 16 1
As % of all contract IT jobs advertised in Reading 2.97% 1.26% 0.066%
As % of the Processes & Methodologies category 3.44% 1.52% 0.082%
Number of daily rates quoted 1 1 1
Reading median daily rate £525 £70 £500
Median daily rate % change year-on-year +650.00% -86.00% -
Berkshire median daily rate £525 £344 £388
% change year-on-year +52.73% -11.29% -13.89%
Number of hourly rates quoted 0 0 0
Reading median hourly rate - - -
Berkshire median hourly rate - - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Reading with a requirement for process or methodology skills.

All Process and Methodology Skills
Reading
Contract vacancies with a requirement for process or methodology skills 1,250 1,052 1,221
As % of all contract IT jobs advertised in Reading 86.33% 83.16% 80.70%
Number of daily rates quoted 696 591 690
Reading median daily rate £425 £420 £400
Median daily rate % change year-on-year +1.19% +5.00% -
10th Percentile £215 £272 £228
90th Percentile £595 £575 £569
Berkshire median daily rate £425 £425 £400
% change year-on-year - +6.25% +3.23%
Number of hourly rates quoted 20 47 44
Reading median hourly rate £21.50 £16.00 £22.35
Median hourly rate % change year-on-year +34.38% -28.41% -11.69%
10th Percentile £13.30 £11.05 £14.25
90th Percentile £56.50 £47.50 £43.28
Berkshire median hourly rate £20.50 £16.00 £17.50
% change year-on-year +28.13% -8.57% -32.04%

Customer-Centricity
Job Vacancy Trend in Reading

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in Reading.

Job vacancy trend for Customer-Centricity in Reading

Customer-Centricity
Contractor Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in Reading.

Contractor daily rate trend for Customer-Centricity in Reading

For the 6 months to 16 October 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Reading region with a requirement for Customer-Centricity.

1 38 (88.37%) Telecoms
2 33 (76.74%) Cloud Computing
3 14 (32.56%) Mandarin Language
4 11 (25.58%) Degree
5 9 (20.93%) C
5 9 (20.93%) Microsoft Excel
5 9 (20.93%) SLA
6 8 (18.60%) Project Management
6 8 (18.60%) Huawei
6 8 (18.60%) Matrix Management
7 7 (16.28%) Microsoft PowerPoint
7 7 (16.28%) Remedy
7 7 (16.28%) Microsoft
7 7 (16.28%) Microsoft Office
7 7 (16.28%) 3GPP
8 6 (13.95%) BMC
8 6 (13.95%) Incident Management
8 6 (13.95%) Remedy ITSM
8 6 (13.95%) Self-Motivation
9 5 (11.63%) Escalation Management
9 5 (11.63%) Power BI
9 5 (11.63%) Radio Access Network
9 5 (11.63%) Business Intelligence
9 5 (11.63%) Workflow
9 5 (11.63%) Finance
9 5 (11.63%) Wireless
9 5 (11.63%) VBA
10 4 (9.30%) Python
10 4 (9.30%) Java
10 4 (9.30%) Service Management

Customer-Centricity
Co-occurring IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.33%) SharePoint
Applications
1 9 (20.93%) Microsoft Excel
2 7 (16.28%) Microsoft Office
2 7 (16.28%) Microsoft PowerPoint
Business Applications
1 6 (13.95%) Remedy ITSM
Cloud Services
1 33 (76.74%) Cloud Computing
Communications & Networking
1 7 (16.28%) 3GPP
2 5 (11.63%) Radio Access Network
2 5 (11.63%) Wireless
3 3 (6.98%) LTE
4 2 (4.65%) 5G
4 2 (4.65%) GSM
4 2 (4.65%) LAN
4 2 (4.65%) Network Security
4 2 (4.65%) TCP/IP
4 2 (4.65%) UMTS
4 2 (4.65%) WAN
5 1 (2.33%) 4G
5 1 (2.33%) BGP
5 1 (2.33%) DHCP
5 1 (2.33%) DNS
5 1 (2.33%) Ethernet
5 1 (2.33%) OSPF
5 1 (2.33%) SAN
5 1 (2.33%) VoIP
5 1 (2.33%) VoLTE
Database & Business Intelligence
1 5 (11.63%) Power BI
General
1 38 (88.37%) Telecoms
2 14 (32.56%) Mandarin Language
3 5 (11.63%) Finance
4 2 (4.65%) Automotive
5 1 (2.33%) Back Office
5 1 (2.33%) Front Office
Job Titles
1 9 (20.93%) Analyst
2 6 (13.95%) Incident Analyst
3 5 (11.63%) Consultant
4 4 (9.30%) Junior
5 3 (6.98%) Coordinator
5 3 (6.98%) Problem Analyst
5 3 (6.98%) Telecoms Analyst
6 2 (4.65%) IT Engineer
6 2 (4.65%) Project Assistant
6 2 (4.65%) Project Coordinator
6 2 (4.65%) Project Manager
7 1 (2.33%) Automation Engineer
7 1 (2.33%) Head of IT Development
7 1 (2.33%) Head of Software Development
7 1 (2.33%) HR Assistant
7 1 (2.33%) Junior IT Administrator
7 1 (2.33%) Junior IT Engineer
7 1 (2.33%) Report Manager
7 1 (2.33%) Senior IT Engineer
7 1 (2.33%) Service Operations Manager
Miscellaneous
1 6 (13.95%) Self-Motivation
2 3 (6.98%) Management Information System
3 2 (4.65%) Algorithms
3 2 (4.65%) Computer Science
4 1 (2.33%) Analytical Skills
4 1 (2.33%) CCTV
4 1 (2.33%) Data Centre
4 1 (2.33%) Driving Licence
4 1 (2.33%) Robotics
4 1 (2.33%) Video Conferencing
4 1 (2.33%) Virtual Team
Operating Systems
1 1 (2.33%) Windows
1 1 (2.33%) Windows Server
Processes & Methodologies
1 8 (18.60%) Matrix Management
1 8 (18.60%) Project Management
2 6 (13.95%) Incident Management
3 5 (11.63%) Business Intelligence
3 5 (11.63%) Escalation Management
3 5 (11.63%) Workflow
4 4 (9.30%) Matrix Organization
4 4 (9.30%) Problem Management
4 4 (9.30%) Problem-Solving
4 4 (9.30%) Service Management
5 3 (6.98%) Continuous Improvement
5 3 (6.98%) ITIL
5 3 (6.98%) Smart Manufacturing
6 2 (4.65%) Agile Software Development
6 2 (4.65%) Change Control
6 2 (4.65%) Customer Requirements
6 2 (4.65%) Market Research
6 2 (4.65%) Network Architecture
6 2 (4.65%) Process Improvement
6 2 (4.65%) Service Delivery
Programming Languages
1 9 (20.93%) C
2 5 (11.63%) VBA
3 4 (9.30%) Java
3 4 (9.30%) Python
4 1 (2.33%) SQL
Qualifications
1 11 (25.58%) Degree
2 2 (4.65%) PMI Certification
2 2 (4.65%) PMP
3 1 (2.33%) CCNP
3 1 (2.33%) Cisco Certification
3 1 (2.33%) ITIL Foundation Certificate
3 1 (2.33%) SC Cleared
3 1 (2.33%) Security Cleared
Quality Assurance & Compliance
1 9 (20.93%) SLA
2 1 (2.33%) Data Quality
2 1 (2.33%) PMO
System Software
1 1 (2.33%) Active Directory
Vendors
1 8 (18.60%) Huawei
2 7 (16.28%) Microsoft
2 7 (16.28%) Remedy
3 6 (13.95%) BMC
4 3 (6.98%) BT
5 2 (4.65%) Samsung
6 1 (2.33%) Actix
6 1 (2.33%) ComArch
6 1 (2.33%) Mapinfo
6 1 (2.33%) TIBCO
6 1 (2.33%) UiPath