Period
to 18 November 2017

The median contractor rate for a Help Desk Support was £108 per day in advertised job vacancies in Scotland during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support
UK > Scotland
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 170 177 183
Rank change year-on-year +7 +6 0
Contract jobs requiring a Help Desk Support 14 7 18
As % of all contract IT jobs advertised in Scotland 0.28% 0.16% 0.29%
As % of the Job Titles category 0.29% 0.17% 0.31%
Number of daily rates quoted 6 2 4
Scotland median daily rate £108 £99 £133
Median daily rate % change year-on-year +8.86% -25.47% +20.45%
10th Percentile £98 £85 £113
90th Percentile £123 £113 £145
UK median daily rate £135 £145 £150
% change year-on-year -6.90% -3.33% +16.50%
Number of hourly rates quoted 3 2 10
Scotland median hourly rate £12.25 £21.13 £9.75
Median hourly rate % change year-on-year -42.01% +116.67% -30.36%
10th Percentile £11.25 £12.54 £8.48
90th Percentile £14.30 £37.41 £24.00
UK median hourly rate £13.00 £12.75 £12.50
% change year-on-year +1.96% +2.00% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Scotland
Contract vacancies in Scotland with a recognized job title 4748 4143 5884
% of contract IT jobs with a recognized job title 95.38% 94.61% 94.75%
Number of daily rates quoted 2688 2421 3041
Scotland median daily rate £388 £360 £365
Median daily rate % change year-on-year +7.64% -1.37% -2.67%
10th Percentile £225 £225 £235
90th Percentile £530 £495 £500
UK median daily rate £448 £425 £400
% change year-on-year +5.29% +6.25% -
Number of hourly rates quoted 143 119 126
Scotland median hourly rate £20.21 £16.50 £23.35
Median hourly rate % change year-on-year +22.48% -29.34% +33.43%
10th Percentile £11.25 £10.00 £10.00
90th Percentile £45.00 £43.00 £48.50
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

Help Desk Support
Job Vacancy Trend in Scotland

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Help Desk Support in Scotland

Help Desk Support
Contractor Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support in Scotland.

Contractor daily rate trend for Help Desk Support in Scotland

Help Desk Support
Contractor Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support in Scotland.

Contractor hourly rate trend for Help Desk Support in Scotland

Help Desk Support
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the Scotland region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -5 6 £105 +23.53%
Glasgow -3 5 £115 -
Inverclyde - 1 - -
South Ayrshire - 1 £110 -
Aberdeen - 1 - -
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 18 November 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region featuring Help Desk Support in the job title.

1 11 (78.57%) Windows
2 8 (57.14%) Microsoft
3 7 (50.00%) Microsoft Office
3 7 (50.00%) Windows 7
4 4 (28.57%) Active Directory
5 3 (21.43%) ITIL
5 3 (21.43%) Analytical Skills
5 3 (21.43%) Windows 10
5 3 (21.43%) Disclosure Scotland
5 3 (21.43%) Office 365
5 3 (21.43%) Smartphone
6 2 (14.29%) Incident Management
6 2 (14.29%) Windows 8
7 1 (7.14%) Collaborative Working
7 1 (7.14%) Telecoms
7 1 (7.14%) Asset Management
7 1 (7.14%) assyst
7 1 (7.14%) HP
7 1 (7.14%) Internet
7 1 (7.14%) CRM
7 1 (7.14%) SharePoint
7 1 (7.14%) Broadband
7 1 (7.14%) LAN
7 1 (7.14%) VoIP
7 1 (7.14%) WAN
7 1 (7.14%) TCP/IP
7 1 (7.14%) VPN
7 1 (7.14%) SLA
7 1 (7.14%) Mobile Device Management
7 1 (7.14%) ServiceNow

Help Desk Support Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.14%) SharePoint
Applications
1 7 (50.00%) Microsoft Office
Business Applications
1 1 (7.14%) assyst
Cloud Services
1 3 (21.43%) Office 365
Communications & Networking
1 1 (7.14%) Broadband
1 1 (7.14%) Internet
1 1 (7.14%) LAN
1 1 (7.14%) TCP/IP
1 1 (7.14%) VoIP
1 1 (7.14%) VPN
1 1 (7.14%) WAN
General
1 1 (7.14%) Telecoms
Miscellaneous
1 3 (21.43%) Analytical Skills
1 3 (21.43%) Smartphone
2 1 (7.14%) Video Conferencing
Operating Systems
1 11 (78.57%) Windows
2 7 (50.00%) Windows 7
3 3 (21.43%) Windows 10
4 2 (14.29%) Windows 8
5 1 (7.14%) Mac OS
Processes & Methodologies
1 3 (21.43%) ITIL
2 2 (14.29%) Incident Management
3 1 (7.14%) Asset Management
3 1 (7.14%) Collaborative Working
3 1 (7.14%) CRM
3 1 (7.14%) Mobile Device Management
Quality Assurance & Compliance
1 3 (21.43%) Disclosure Scotland
2 1 (7.14%) SLA
System Software
1 4 (28.57%) Active Directory
Systems Management
1 1 (7.14%) SCCM
Vendors
1 8 (57.14%) Microsoft
2 1 (7.14%) HP
2 1 (7.14%) ServiceNow