Period
to 23 June 2018

The median contractor rate for a Help Desk Support was £130 per day in advertised job vacancies during the 6 months to 23 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support
UK
6 months to
23 Jun 2018
Same period 2017 Same period 2016
Rank 700 661 646
Rank change year-on-year -39 -15 -83
Contract jobs requiring a Help Desk Support 171 176 239
As % of all contract IT jobs advertised in the UK 0.17% 0.19% 0.22%
As % of the Job Titles category 0.18% 0.20% 0.24%
Number of daily rates quoted 67 76 87
UK median daily rate £130 £145 £150
Median daily rate % change year-on-year -10.34% -3.33% +11.11%
10th Percentile £105 £100 £94
90th Percentile £188 £211 £260
UK excluding London median daily rate £130 £140 £150
% change year-on-year -7.14% -6.67% +13.21%
Number of hourly rates quoted 40 50 107
UK median hourly rate £12.75 £12.50 £12.50
Median hourly rate % change year-on-year +2.00% - -1.96%
10th Percentile £10.00 £10.00 £8.92
90th Percentile £18.75 £18.80 £17.25
UK excluding London median hourly rate £13.00 £12.50 £12.44
% change year-on-year +4.00% +0.50% -0.50%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,060 86,949 101,432
% of contract IT jobs with a recognized job title 94.82% 94.95% 95.10%
Number of daily rates quoted 62,233 56,238 65,870
UK median daily rate £450 £425 £423
Median daily rate % change year-on-year +5.88% +0.59% +5.63%
10th Percentile £268 £263 £255
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,065 2,873 3,092
UK median hourly rate £18.00 £18.70 £20.00
Median hourly rate % change year-on-year -3.74% -6.50% +14.29%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.14 £50.00 £48.00
UK excluding London median hourly rate £17.50 £17.58 £19.63
% change year-on-year -0.46% -10.42% +17.16%

Help Desk Support
Job Vacancy Trend

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support.

Contractor daily rate trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Support over the 6 months to 23 June 2018.

Contractor daily rate histogram for Help Desk Support in the UK

Help Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support.

Contractor hourly rate trend for Help Desk Support in the UK

Help Desk Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Help Desk Support over the 6 months to 23 June 2018.

Contractor hourly rate histogram for Help Desk Support in the UK

Help Desk Support
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 23 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -46 151 £130 -17.46% 32
UK excluding London -49 105 £130 -7.14% 27
London -58 49 £128 -20.31% 5
South East -19 37 £130 -20.00% 9
East of England +7 17 £130 -26.76% 2
North of England -34 17 £150 +11.11% 4
Midlands -26 16 £125 +16.28% 7
South West +3 15 £123 -27.94% 5
East Midlands +4 12 £125 +25.00% 3
North West -21 12 £123 -31.94% 2
Yorkshire -24 4 £170 +51.11% 2
West Midlands -32 4 - - 4
Scotland -46 4 £118 +2.17%
North East - 1 - -

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 June 2018, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Help Desk Support in the job title.

1 97 (56.73%) Windows
2 88 (51.46%) Microsoft
3 70 (40.94%) Active Directory
4 65 (38.01%) Microsoft Office
5 36 (21.05%) Windows 7
6 34 (19.88%) Windows 10
6 34 (19.88%) Citrix
7 30 (17.54%) ITIL
8 22 (12.87%) Finance
9 21 (12.28%) Windows 8
10 18 (10.53%) SLA
11 17 (9.94%) HP
11 17 (9.94%) VPN
11 17 (9.94%) Windows Server 2008
12 15 (8.77%) Windows Server 2012
12 15 (8.77%) Windows Server
13 14 (8.19%) Microsoft Certification
14 13 (7.60%) Apple
14 13 (7.60%) MS Exchange
14 13 (7.60%) Office 365
15 12 (7.02%) Incident Management
16 10 (5.85%) Law
16 10 (5.85%) Windows XP
16 10 (5.85%) Cisco
17 9 (5.26%) DNS
17 9 (5.26%) Firewall
17 9 (5.26%) Wireless
17 9 (5.26%) SCCM
17 9 (5.26%) Analytical Skills
17 9 (5.26%) Apple iOS

Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (7.60%) MS Exchange
2 6 (3.51%) SharePoint
3 5 (2.92%) Exchange Server 2010
4 3 (1.75%) Blackberry Enterprise Server
4 3 (1.75%) Exchange Server 2003
4 3 (1.75%) IBM Notes
4 3 (1.75%) SharePoint 2013
4 3 (1.75%) Skype for Business
5 1 (0.58%) Exchange Server 2007
5 1 (0.58%) IIS
5 1 (0.58%) SharePoint Server
Applications
1 65 (38.01%) Microsoft Office
2 7 (4.09%) Microsoft Excel
3 3 (1.75%) Mozilla Thunderbird
4 1 (0.58%) Microsoft PowerPoint
Business Applications
1 6 (3.51%) assyst
2 1 (0.58%) Dynamics AX
2 1 (0.58%) Dynamics NAV
2 1 (0.58%) Eikon
2 1 (0.58%) NetSuite
2 1 (0.58%) Oracle EBS
2 1 (0.58%) Oracle EBS R12
2 1 (0.58%) Unit4 Business World
Cloud Services
1 13 (7.60%) Office 365
2 2 (1.17%) G Suite
3 1 (0.58%) FinancialForce
3 1 (0.58%) GoToWebinar
3 1 (0.58%) IaaS
Communications & Networking
1 17 (9.94%) VPN
2 9 (5.26%) DNS
2 9 (5.26%) Firewall
2 9 (5.26%) Wireless
3 7 (4.09%) LAN
4 5 (2.92%) Internet
4 5 (2.92%) WAN
5 4 (2.34%) TCP/IP
6 3 (1.75%) Asterisk PBX
6 3 (1.75%) DHCP
6 3 (1.75%) PBX
6 3 (1.75%) Remote Desktop
6 3 (1.75%) Skype
6 3 (1.75%) WLAN
7 2 (1.17%) Intranet
8 1 (0.58%) Extranet
8 1 (0.58%) HTTP
8 1 (0.58%) SAN
8 1 (0.58%) VoIP
8 1 (0.58%) Wi-Fi
Database & Business Intelligence
1 3 (1.75%) SQL Server
2 1 (0.58%) Oracle Database
2 1 (0.58%) Oracle Database 11g
2 1 (0.58%) SAP HANA
2 1 (0.58%) SQL Server 2012
Development Applications
1 2 (1.17%) JIRA
General
1 22 (12.87%) Finance
2 10 (5.85%) Law
3 7 (4.09%) Banking
4 6 (3.51%) Telecoms
5 4 (2.34%) Retail
6 3 (1.75%) Front Office
6 3 (1.75%) Investment Banking
6 3 (1.75%) Legal
7 2 (1.17%) Manufacturing
8 1 (0.58%) Advertising
8 1 (0.58%) Automotive
8 1 (0.58%) Billing
8 1 (0.58%) Electronics
8 1 (0.58%) Marketing
8 1 (0.58%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (0.58%) CSS
1 1 (0.58%) HTML
1 1 (0.58%) Web Services
1 1 (0.58%) Web Services Management
1 1 (0.58%) XMPP
Miscellaneous
1 9 (5.26%) Analytical Skills
2 8 (4.68%) Blackberry
2 8 (4.68%) Driving Licence
3 7 (4.09%) Smartphone
4 5 (2.92%) Fat Client
4 5 (2.92%) Thin Client
4 5 (2.92%) Video Conferencing
5 4 (2.34%) iPhone
5 4 (2.34%) NHS
6 3 (1.75%) Mobile Computing
7 2 (1.17%) Data Centre
7 2 (1.17%) EPoS
8 1 (0.58%) BYOD
8 1 (0.58%) Computer Science
8 1 (0.58%) iPad
8 1 (0.58%) Management Information System
8 1 (0.58%) Self-Motivation
8 1 (0.58%) Social Media
Operating Systems
1 97 (56.73%) Windows
2 36 (21.05%) Windows 7
3 34 (19.88%) Windows 10
4 21 (12.28%) Windows 8
5 17 (9.94%) Windows Server 2008
6 15 (8.77%) Windows Server
6 15 (8.77%) Windows Server 2012
7 10 (5.85%) Windows XP
8 9 (5.26%) Apple iOS
9 7 (4.09%) Android
10 6 (3.51%) Mac OS
11 5 (2.92%) Mac OS X
12 4 (2.34%) Linux
13 2 (1.17%) Windows Server 2003
13 2 (1.17%) Windows Vista
14 1 (0.58%) Unix
Processes & Methodologies
1 30 (17.54%) ITIL
2 12 (7.02%) Incident Management
3 8 (4.68%) Problem-Solving
4 6 (3.51%) Continuous Improvement
4 6 (3.51%) Document Management
4 6 (3.51%) Migration
4 6 (3.51%) Service Management
5 5 (2.92%) Root Cause Analysis
6 4 (2.34%) Change Management
6 4 (2.34%) Information Security
6 4 (2.34%) Problem Management
6 4 (2.34%) Service Delivery
7 3 (1.75%) Customer Requirements
7 3 (1.75%) ITSM
7 3 (1.75%) Patch Management
7 3 (1.75%) Portfolio Management
7 3 (1.75%) User Acceptance Testing
8 2 (1.17%) Collaborative Working
8 2 (1.17%) Proactive Monitoring
8 2 (1.17%) Workflow
Programming Languages
1 8 (4.68%) SQL
2 5 (2.92%) PowerShell
3 4 (2.34%) VBScript
4 1 (0.58%) C
4 1 (0.58%) Java
4 1 (0.58%) JavaScript
Qualifications
1 14 (8.19%) Microsoft Certification
2 7 (4.09%) ITIL Certification
2 7 (4.09%) Security Cleared
3 6 (3.51%) Degree
4 3 (1.75%) MOS
4 3 (1.75%) SC Cleared
5 2 (1.17%) MCP
5 2 (1.17%) MCSA
5 2 (1.17%) MCSE
6 1 (0.58%) BPSS Clearance
6 1 (0.58%) DBS Check
6 1 (0.58%) DV Cleared
6 1 (0.58%) MCDST
Quality Assurance & Compliance
1 18 (10.53%) SLA
2 1 (0.58%) PMO
System Software
1 70 (40.94%) Active Directory
2 4 (2.34%) VMware Infrastructure
2 4 (2.34%) XenDesktop
3 3 (1.75%) Samba
4 2 (1.17%) XenApp
5 1 (0.58%) Hyper-V
5 1 (0.58%) Microsoft App-V
5 1 (0.58%) Virtual Machines
5 1 (0.58%) Virtual Servers
5 1 (0.58%) VMware ESXi
Systems Management
1 9 (5.26%) SCCM
2 3 (1.75%) Cisco CUCM
3 2 (1.17%) AirWatch
3 2 (1.17%) Systems Management Server (SMS)
4 1 (0.58%) vCenter Server
Vendors
1 88 (51.46%) Microsoft
2 34 (19.88%) Citrix
3 17 (9.94%) HP
4 13 (7.60%) Apple
5 10 (5.85%) Cisco
6 8 (4.68%) ServiceNow
6 8 (4.68%) VMware
7 7 (4.09%) Aruba
8 5 (2.92%) iManage
8 5 (2.92%) Remedy
9 4 (2.34%) Hummingbird
9 4 (2.34%) Meridio
9 4 (2.34%) OpenText
10 3 (1.75%) CA
10 3 (1.75%) Lotus
10 3 (1.75%) SAP
11 2 (1.17%) Dell
11 2 (1.17%) Google
11 2 (1.17%) Salesforce.com
11 2 (1.17%) Sun