Period
to 11 July 2020

The median contractor rate for a Help Desk Support was £135 per day in advertised job vacancies during the 6 months to 11 July 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support
UK
6 months to
11 Jul 2020
Same period 2019 Same period 2018
Rank 525 717 723
Rank change year-on-year +192 +6 -30
Contract jobs requiring a Help Desk Support 62 136 177
As % of all contract jobs advertised in the UK 0.15% 0.15% 0.17%
As % of the Job Titles category 0.16% 0.15% 0.18%
Number of daily rates quoted 32 78 68
Median daily rate £135 £140 £130
Median daily rate % change year-on-year -3.57% +7.69% -
10th Percentile £102 £113 £105
90th Percentile £202 £216 £190
UK excluding London median daily rate £130 £140 £130
% change year-on-year -7.14% +7.69% -
Number of hourly rates quoted 13 43 41
Median hourly rate £15.00 £13.50 £13.00
Median hourly rate % change year-on-year +11.11% +3.85% +4.00%
10th Percentile £11.35 £8.81 £10.29
90th Percentile £19.15 £21.00 £18.75
UK excluding London median hourly rate £14.50 £13.00 £13.00
% change year-on-year +11.54% - +4.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 38,349 88,382 98,618
% of contract IT jobs with a recognized job title 93.49% 94.54% 94.82%
Number of daily rates quoted 24,032 58,180 64,523
Median daily rate £475 £470 £450
Median daily rate % change year-on-year +1.06% +4.44% +5.88%
10th Percentile £256 £264 £269
90th Percentile £660 £650 £638
UK excluding London median daily rate £432 £425 £413
% change year-on-year +1.65% +3.03% +3.13%
Number of hourly rates quoted 1,557 2,924 3,186
Median hourly rate £22.50 £19.72 £18.00
Median hourly rate % change year-on-year +14.10% +9.56% -5.16%
10th Percentile £12.01 £11.17 £11.00
90th Percentile £52.50 £52.23 £48.00
Median hourly rate £20.00 £18.50 £17.50
% change year-on-year +8.11% +5.71% -2.78%

Help Desk Support
Job Vacancy Trend

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Help Desk Support.

Daily rate trend for Help Desk Support in the UK

Help Desk Support
Daily Rate Histogram

Daily rate distribution for jobs citing Help Desk Support over the 6 months to 11 July 2020.

Daily rate histogram for Help Desk Support in the UK

Help Desk Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Help Desk Support.

Hourly rate trend for Help Desk Support in the UK

Help Desk Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 11 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +194 55 £135 -3.57% 9
UK excluding London +168 54 £130 -7.14% 6
South East +130 20 £133 -5.36% 2
North of England +99 9 £130 -5.45% 1
South West +80 9 £175 +56.25% 1
London +173 8 £170 +6.25% 3
Midlands +75 6 £90 -40.00%
North West +72 6 £130 -3.70% 1
Scotland +65 4 £115 +3.37%
East Midlands +57 4 £90 -40.00%
East of England +63 3 £170 +30.77% 2
Wales +28 3 - -
North East - 3 - -
West Midlands +67 2 - -
Work from Home - 1 - - 1

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 11 July 2020, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Help Desk Support in the job title.

1 44 (70.97%) Windows
2 34 (54.84%) Active Directory
3 29 (46.77%) Microsoft Office
4 27 (43.55%) Windows 7
5 22 (35.48%) Windows 10
6 21 (33.87%) Microsoft
7 14 (22.58%) MS Exchange
7 14 (22.58%) Office 365
8 13 (20.97%) Remote Desktop
9 12 (19.35%) Microsoft Excel
9 12 (19.35%) Windows Server
10 11 (17.74%) Problem-Solving
10 11 (17.74%) Windows Vista
10 11 (17.74%) Microsoft PowerPoint
11 10 (16.13%) Windows Server 2008
12 9 (14.52%) Internet
12 9 (14.52%) Systems Management Server (SMS)
12 9 (14.52%) Remedy
12 9 (14.52%) ITSM
12 9 (14.52%) Windows XP
12 9 (14.52%) MS Visio
12 9 (14.52%) Windows 2000
12 9 (14.52%) Microsoft Project
12 9 (14.52%) VPN
12 9 (14.52%) HP
12 9 (14.52%) Peregrine
12 9 (14.52%) Windows Server 2003
12 9 (14.52%) Bomgar
12 9 (14.52%) WebEx
12 9 (14.52%) Exchange Server 2007

Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (22.58%) MS Exchange
2 9 (14.52%) Exchange Server 2003
2 9 (14.52%) Exchange Server 2007
3 2 (3.23%) Exchange Server 2010
4 1 (1.61%) Skype for Business
Applications
1 29 (46.77%) Microsoft Office
2 12 (19.35%) Microsoft Excel
3 11 (17.74%) Microsoft PowerPoint
4 9 (14.52%) Microsoft Project
4 9 (14.52%) MS Visio
5 8 (12.90%) Acrobat
6 4 (6.45%) Spreadsheet
Business Applications
1 9 (14.52%) Remedy ITSM
2 3 (4.84%) assyst
Cloud Services
1 14 (22.58%) Office 365
Communications & Networking
1 13 (20.97%) Remote Desktop
2 9 (14.52%) Internet
2 9 (14.52%) VPN
2 9 (14.52%) WebEx
3 1 (1.61%) DNS
3 1 (1.61%) Firewall
3 1 (1.61%) Intranet
3 1 (1.61%) LAN
3 1 (1.61%) Skype
3 1 (1.61%) TCP/IP
3 1 (1.61%) VoIP
3 1 (1.61%) WAN
3 1 (1.61%) Wireless
3 1 (1.61%) WLAN
Database & Business Intelligence
1 1 (1.61%) SQL Server
General
1 6 (9.68%) Public Sector
2 3 (4.84%) Banking
3 2 (3.23%) Finance
3 2 (3.23%) Legal
3 2 (3.23%) Turkish Language
4 1 (1.61%) Advertising
4 1 (1.61%) Investment Banking
4 1 (1.61%) Law
Miscellaneous
1 8 (12.90%) Blackberry
1 8 (12.90%) PDA
2 6 (9.68%) Driving Licence
3 4 (6.45%) NHS
4 3 (4.84%) Smartphone
5 1 (1.61%) Self-Motivation
5 1 (1.61%) Video Conferencing
Operating Systems
1 44 (70.97%) Windows
2 27 (43.55%) Windows 7
3 22 (35.48%) Windows 10
4 12 (19.35%) Windows Server
5 11 (17.74%) Windows Vista
6 10 (16.13%) Windows Server 2008
7 9 (14.52%) Windows 2000
7 9 (14.52%) Windows Server 2003
7 9 (14.52%) Windows XP
8 2 (3.23%) Windows Server 2012
9 1 (1.61%) Android
9 1 (1.61%) Apple iOS
Processes & Methodologies
1 11 (17.74%) Problem-Solving
2 9 (14.52%) ITSM
3 6 (9.68%) Incident Management
3 6 (9.68%) ITIL
4 5 (8.06%) Migration
4 5 (8.06%) Service Delivery
5 2 (3.23%) Server Patching
6 1 (1.61%) Data Management
6 1 (1.61%) E-Commerce
6 1 (1.61%) Infrastructure Engineering
6 1 (1.61%) Line Management
6 1 (1.61%) Preventative Maintenance
6 1 (1.61%) Software Deployment
6 1 (1.61%) Software Licensing
Programming Languages
1 2 (3.23%) PowerShell
2 1 (1.61%) C#
2 1 (1.61%) SQL
Qualifications
1 4 (6.45%) Microsoft Certification
1 4 (6.45%) Security Cleared
2 3 (4.84%) SC Cleared
3 2 (3.23%) DV Cleared
3 2 (3.23%) MCSA
4 1 (1.61%) CCNA
4 1 (1.61%) Cisco Certification
4 1 (1.61%) DBS Check
4 1 (1.61%) Degree
4 1 (1.61%) ITIL Certification
4 1 (1.61%) MCP
4 1 (1.61%) MCSE
4 1 (1.61%) MOS
Quality Assurance & Compliance
1 6 (9.68%) SLA
2 1 (1.61%) Disclosure Scotland
System Software
1 34 (54.84%) Active Directory
Systems Management
1 9 (14.52%) ServiceCenter
1 9 (14.52%) Systems Management Server (SMS)
2 2 (3.23%) SCCM
Vendors
1 21 (33.87%) Microsoft
2 9 (14.52%) Bomgar
2 9 (14.52%) HP
2 9 (14.52%) Peregrine
2 9 (14.52%) Remedy
3 8 (12.90%) Adobe
4 4 (6.45%) ServiceNow
5 2 (3.23%) Citrix
6 1 (1.61%) Progress