Help Desk Support
UK
The median Help Desk Support daily rate in the UK is £215, according to job vacancies posted in the 6 months leading up to 1 May 2025.
The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 1 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 497 | 542 | 656 |
| Rank change year-on-year | +45 | +114 | +118 |
| Contract jobs requiring a Help Desk Support | 23 | 40 | 62 |
| As % of all contract jobs advertised in the UK | 0.079% | 0.092% | 0.10% |
| As % of the Job Titles category | 0.085% | 0.099% | 0.11% |
| Number of daily rates quoted | 7 | 18 | 47 |
| 10th Percentile | £155 | £81 | £120 |
| 25th Percentile | £178 | £101 | £153 |
| Median daily rate (50th Percentile) | £215 | £145 | £450 |
| Median % change year-on-year | +48.28% | -67.78% | +233.33% |
| 75th Percentile | £244 | £184 | £823 |
| 90th Percentile | £250 | £211 | - |
| UK excluding London median daily rate | £215 | £163 | £123 |
| % change year-on-year | +32.31% | +32.65% | -9.26% |
| Number of hourly rates quoted | 14 | 19 | 4 |
| 10th Percentile | £13.25 | £10.95 | £16.80 |
| 25th Percentile | - | £13.25 | £17.25 |
| Median hourly rate | £14.20 | £13.60 | £18.50 |
| Median % change year-on-year | +4.41% | -26.47% | +7.22% |
| 75th Percentile | - | £14.00 | £21.63 |
| 90th Percentile | - | £18.75 | £25.45 |
| UK excluding London median hourly rate | £14.20 | £13.60 | £19.00 |
| % change year-on-year | +4.41% | -28.42% | +45.43% |
All Contract IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in the UK with a recognized job title | 27,084 | 40,415 | 56,464 |
| % of contract IT jobs with a recognized job title | 92.52% | 92.78% | 94.61% |
| Number of daily rates quoted | 17,692 | 26,309 | 39,470 |
| 10th Percentile | £300 | £275 | £313 |
| 25th Percentile | £406 | £410 | £425 |
| Median daily rate (50th Percentile) | £515 | £525 | £540 |
| Median % change year-on-year | -1.90% | -2.78% | +2.86% |
| 75th Percentile | £625 | £638 | £650 |
| 90th Percentile | £738 | £750 | £750 |
| UK excluding London median daily rate | £475 | £492 | £500 |
| % change year-on-year | -3.46% | -1.60% | +5.26% |
| Number of hourly rates quoted | 1,035 | 2,664 | 1,570 |
| 10th Percentile | £14.07 | £12.86 | £14.29 |
| 25th Percentile | £18.50 | £16.30 | £19.50 |
| Median hourly rate | £29.00 | £36.42 | £45.00 |
| Median % change year-on-year | -20.37% | -19.07% | +91.49% |
| 75th Percentile | £62.50 | £60.75 | £65.75 |
| 90th Percentile | £75.00 | £72.50 | £75.75 |
| UK excluding London median hourly rate | £28.00 | £39.55 | £42.50 |
| % change year-on-year | -29.20% | -6.94% | +117.95% |
Help Desk Support
Job Vacancy Trend
Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised.
Help Desk Support
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Help Desk Support.
Help Desk Support
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Help Desk Support.
Help Desk Support
Top 12 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | +56 | 23 | £215 | +32.31% | 14 |
| England | +41 | 20 | £225 | +55.17% | 16 |
| Work from Home | +50 | 16 | £238 | +58.33% | 4 |
| South East | +43 | 11 | - | - | 6 |
| North of England | +17 | 4 | £238 | +30.14% | 4 |
| North West | +16 | 4 | £238 | +69.64% | 1 |
| East of England | +30 | 3 | - | - | 5 |
| Northern Ireland | - | 2 | £160 | - | |
| South West | +44 | 1 | £215 | +43.33% | 2 |
| Midlands | +22 | 1 | - | - | |
| West Midlands | +14 | 1 | - | - | |
| Scotland | +11 | 1 | - | - |
Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 1 May 2025, Help Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Help Desk Support in the job title.
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Help Desk Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: