Period
to 24 September 2018

The median contractor rate for a Help Desk Support was £133 per day in advertised job vacancies during the 6 months to 24 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support
UK
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 710 716 631
Rank change year-on-year +6 -85 +7
Contract jobs requiring a Help Desk Support 183 161 258
As % of all contract IT jobs advertised in the UK 0.18% 0.17% 0.24%
As % of the Job Titles category 0.19% 0.17% 0.25%
Number of daily rates quoted 71 86 102
UK median daily rate £133 £138 £145
Median daily rate % change year-on-year -3.49% -5.17% -3.33%
10th Percentile £105 £98 £95
90th Percentile £195 £253 £260
UK excluding London median daily rate £131 £148 £150
% change year-on-year -10.95% -1.67% +7.14%
Number of hourly rates quoted 42 47 116
UK median hourly rate £15.24 £12.50 £12.50
Median hourly rate % change year-on-year +21.92% - -
10th Percentile £10.03 £10.00 £9.13
90th Percentile £18.63 £24.00 £17.25
UK excluding London median hourly rate £14.64 £12.50 £12.25
% change year-on-year +17.08% +2.04% -2.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,601 92,453 101,204
% of contract IT jobs with a recognized job title 94.75% 94.93% 94.86%
Number of daily rates quoted 63,460 60,485 66,065
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £625 £600
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56% +4.00%
Number of hourly rates quoted 3,142 2,765 3,187
UK median hourly rate £17.50 £18.92 £18.94
Median hourly rate % change year-on-year -7.51% -0.08% +6.02%
10th Percentile £11.00 £10.75 £10.28
90th Percentile £48.75 £48.75 £46.25
UK excluding London median hourly rate £17.50 £18.00 £18.50
% change year-on-year -2.78% -2.70% +5.71%

Help Desk Support
Job Vacancy Trend

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support.

Contractor daily rate trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Support over the 6 months to 24 September 2018.

Contractor daily rate histogram for Help Desk Support in the UK

Help Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support.

Contractor hourly rate trend for Help Desk Support in the UK

Help Desk Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Help Desk Support over the 6 months to 24 September 2018.

Contractor hourly rate histogram for Help Desk Support in the UK

Help Desk Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 24 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 141 £145 -1.69% 24
UK excluding London -6 111 £131 -10.95% 23
London -19 40 £139 +2.78% 1
South East -12 36 £145 -10.77% 7
East of England +8 21 £130 -38.82% 2
North of England -28 18 £150 -16.67% 2
Midlands -19 16 £134 +4.90% 6
North West -25 11 £110 -38.89% 1
South West -9 10 £100 -33.33% 6
East Midlands +10 9 £110 -12.00% 1
Scotland -22 9 £118 +8.12%
West Midlands -26 7 £158 -30.77% 5
Yorkshire -16 5 £160 -
Wales -29 2 - -
North East - 2 £165 - 1

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 September 2018, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Help Desk Support in the job title.

1 98 (53.55%) Windows
2 90 (49.18%) Microsoft
3 74 (40.44%) Active Directory
4 54 (29.51%) Microsoft Office
5 48 (26.23%) Windows 7
6 30 (16.39%) Office 365
6 30 (16.39%) Windows 10
7 29 (15.85%) ITIL
8 25 (13.66%) SLA
9 24 (13.11%) Citrix
10 23 (12.57%) Windows 8
11 16 (8.74%) Degree
12 15 (8.20%) Incident Management
12 15 (8.20%) Apple
12 15 (8.20%) Problem-Solving
13 14 (7.65%) Finance
13 14 (7.65%) Windows Server 2008
14 13 (7.10%) Skype for Business
14 13 (7.10%) Windows Server
15 12 (6.56%) Windows Server 2012
15 12 (6.56%) Telecoms
15 12 (6.56%) VPN
15 12 (6.56%) LAN
16 11 (6.01%) Mac OS
16 11 (6.01%) PDA
17 10 (5.46%) Analytical Skills
18 9 (4.92%) Continuous Improvement
18 9 (4.92%) Law
18 9 (4.92%) Windows XP
18 9 (4.92%) MS Exchange

Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (7.10%) Skype for Business
2 9 (4.92%) MS Exchange
3 4 (2.19%) SharePoint
4 1 (0.55%) Exchange Server 2010
4 1 (0.55%) IIS
4 1 (0.55%) SharePoint Server
Applications
1 54 (29.51%) Microsoft Office
2 6 (3.28%) Microsoft Excel
3 3 (1.64%) Mozilla Thunderbird
4 1 (0.55%) Microsoft PowerPoint
Business Applications
1 3 (1.64%) assyst
2 2 (1.09%) Remedy ITSM
3 1 (0.55%) Dynamics NAV
Cloud Services
1 30 (16.39%) Office 365
2 3 (1.64%) G Suite
3 1 (0.55%) GoToWebinar
3 1 (0.55%) IaaS
Communications & Networking
1 12 (6.56%) LAN
1 12 (6.56%) VPN
2 8 (4.37%) DNS
3 6 (3.28%) Firewall
3 6 (3.28%) Internet
3 6 (3.28%) Wireless
3 6 (3.28%) WLAN
4 5 (2.73%) WAN
5 4 (2.19%) PBX
5 4 (2.19%) Remote Desktop
5 4 (2.19%) Skype
5 4 (2.19%) TCP/IP
6 3 (1.64%) Asterisk PBX
6 3 (1.64%) Intranet
6 3 (1.64%) VoIP
7 2 (1.09%) WebEx
8 1 (0.55%) DHCP
8 1 (0.55%) Extranet
8 1 (0.55%) HTTP
8 1 (0.55%) SAN
Database & Business Intelligence
1 3 (1.64%) SQL Server
2 2 (1.09%) SQL Server 2012
3 1 (0.55%) SQL Server 2008
3 1 (0.55%) SQL Server 2014
Development Applications
1 2 (1.09%) JIRA
General
1 14 (7.65%) Finance
2 12 (6.56%) Telecoms
3 9 (4.92%) Law
4 5 (2.73%) Banking
5 3 (1.64%) Billing
5 3 (1.64%) Front Office
6 2 (1.09%) Investment Banking
6 2 (1.09%) Legal
6 2 (1.09%) Retail
7 1 (0.55%) Advertising
7 1 (0.55%) Pharmaceutical
7 1 (0.55%) Portuguese Language
Libraries, Frameworks & Software Standards
1 1 (0.55%) COM
1 1 (0.55%) CSS
1 1 (0.55%) HTML
1 1 (0.55%) Web Services
1 1 (0.55%) Web Services Management
1 1 (0.55%) XML
1 1 (0.55%) XMPP
Miscellaneous
1 11 (6.01%) PDA
2 10 (5.46%) Analytical Skills
3 7 (3.83%) iPhone
4 6 (3.28%) Driving Licence
4 6 (3.28%) Smartphone
5 5 (2.73%) Video Conferencing
6 4 (2.19%) Blackberry
7 2 (1.09%) iPad
7 2 (1.09%) NHS
8 1 (0.55%) Computer Science
8 1 (0.55%) Data Centre
8 1 (0.55%) Data Structures
8 1 (0.55%) Fat Client
8 1 (0.55%) Reinsurance
8 1 (0.55%) Replication
8 1 (0.55%) Self-Motivation
8 1 (0.55%) Thin Client
Operating Systems
1 98 (53.55%) Windows
2 48 (26.23%) Windows 7
3 30 (16.39%) Windows 10
4 23 (12.57%) Windows 8
5 14 (7.65%) Windows Server 2008
6 13 (7.10%) Windows Server
7 12 (6.56%) Windows Server 2012
8 11 (6.01%) Mac OS
9 9 (4.92%) Windows XP
10 8 (4.37%) Android
10 8 (4.37%) Apple iOS
11 6 (3.28%) Linux
12 5 (2.73%) Mac OS X
13 2 (1.09%) Windows Server 2003
13 2 (1.09%) Windows Vista
14 1 (0.55%) Unix
Processes & Methodologies
1 29 (15.85%) ITIL
2 15 (8.20%) Incident Management
2 15 (8.20%) Problem-Solving
3 9 (4.92%) Continuous Improvement
4 8 (4.37%) Root Cause Analysis
5 6 (3.28%) Information Security
6 5 (2.73%) Document Management
6 5 (2.73%) Service Management
7 4 (2.19%) ITSM
8 3 (1.64%) Change Management
8 3 (1.64%) Collaborative Working
8 3 (1.64%) ITIL V3
8 3 (1.64%) Line Management
8 3 (1.64%) Patch Management
8 3 (1.64%) Proactive Monitoring
8 3 (1.64%) Problem Management
8 3 (1.64%) Test Scripting
9 2 (1.09%) Data Protection
9 2 (1.09%) Portfolio Management
9 2 (1.09%) User Acceptance Testing
Programming Languages
1 6 (3.28%) SQL
2 2 (1.09%) C
2 2 (1.09%) PowerShell
3 1 (0.55%) Java
3 1 (0.55%) JavaScript
3 1 (0.55%) T-SQL
3 1 (0.55%) VBScript
Qualifications
1 16 (8.74%) Degree
2 7 (3.83%) Security Cleared
3 6 (3.28%) ITIL Certification
4 5 (2.73%) Microsoft Certification
5 4 (2.19%) SC Cleared
6 3 (1.64%) DBS Check
7 2 (1.09%) MOS
8 1 (0.55%) DV Cleared
8 1 (0.55%) MCSA
Quality Assurance & Compliance
1 25 (13.66%) SLA
2 1 (0.55%) PMO
System Software
1 74 (40.44%) Active Directory
2 4 (2.19%) VMware Infrastructure
3 3 (1.64%) Samba
4 1 (0.55%) Hyper-V
4 1 (0.55%) Microsoft App-V
4 1 (0.55%) Virtual Machines
4 1 (0.55%) Virtual Servers
4 1 (0.55%) VMware ESXi
4 1 (0.55%) XenApp
Systems Management
1 8 (4.37%) SCCM
2 3 (1.64%) Cisco CUCM
3 2 (1.09%) Backup Exec
3 2 (1.09%) Systems Management Server (SMS)
4 1 (0.55%) AirWatch
4 1 (0.55%) Clonezilla
4 1 (0.55%) vCenter Server
Vendors
1 90 (49.18%) Microsoft
2 24 (13.11%) Citrix
3 15 (8.20%) Apple
4 9 (4.92%) HP
5 8 (4.37%) Cisco
5 8 (4.37%) VMware
6 5 (2.73%) iManage
7 4 (2.19%) Hummingbird
7 4 (2.19%) Meridio
7 4 (2.19%) OpenText
7 4 (2.19%) ServiceNow
8 3 (1.64%) Aruba
8 3 (1.64%) Avaya
8 3 (1.64%) Google
8 3 (1.64%) Remedy
9 2 (1.09%) Altiris
9 2 (1.09%) BMC
9 2 (1.09%) CA
9 2 (1.09%) Dell
10 1 (0.55%) Mitel