Period
to 21 November 2017

The median contractor rate for a Help Desk Support was £138 per day in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 685 631 596
Rank change year-on-year -54 -35 -116
Contract jobs requiring a Help Desk Support 192 257 299
As % of all contract IT jobs advertised in the UK 0.19% 0.25% 0.26%
As % of the Job Titles category 0.20% 0.26% 0.28%
Number of daily rates quoted 103 125 110
UK median daily rate £138 £145 £149
Median daily rate % change year-on-year -5.17% -2.68% +14.62%
10th Percentile £101 £99 £95
90th Percentile £281 £248 £238
UK excluding London median daily rate £148 £150 £140
% change year-on-year -1.67% +7.14% +16.67%
Number of hourly rates quoted 48 99 130
UK median hourly rate £13.00 £13.00 £12.50
Median hourly rate % change year-on-year - +4.00% -
10th Percentile £10.00 £9.25 £8.50
90th Percentile £21.13 £17.25 £20.38
UK excluding London median hourly rate £13.00 £13.70 £12.50
% change year-on-year -5.11% +9.60% +4.17%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97749 99240 107788
% of contract IT jobs with a recognized job title 94.79% 94.76% 94.90%
Number of daily rates quoted 64477 64699 68564
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2920 3284 4118
UK median hourly rate £18.69 £18.03 £18.00
Median hourly rate % change year-on-year +3.66% +0.17% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Help Desk Support
Job Vacancy Trend

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support.

Contractor daily rate trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Support over the 6 months to 21 November 2017.

Contractor daily rate histogram for Help Desk Support in the UK

Help Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support.

Contractor hourly rate trend for Help Desk Support in the UK

Help Desk Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Help Desk Support over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Help Desk Support in the UK

Help Desk Support
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -52 172 £140 -3.45% 29
UK excluding London -24 125 £148 -1.67% 21
London -42 64 £135 -6.90% 8
South East +8 40 £140 -20.00% 13
Midlands +12 22 £160 +18.52% 1
North of England +36 18 £180 +39.81% 2
South West -8 18 £167 +6.88% 5
West Midlands +19 17 £160 +23.08% 1
North West +20 16 £180 +26.32% 2
Scotland +1 14 £108 +8.86%
East of England -37 10 £213 +25.00%
East Midlands -5 5 £125 -67.74%
Wales +12 3 - -
Yorkshire +10 2 £140 +40.00%

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Support in the job title.

1 118 (61.46%) Windows
2 91 (47.40%) Active Directory
3 87 (45.31%) Microsoft
4 66 (34.38%) Windows 7
5 63 (32.81%) Microsoft Office
6 53 (27.60%) ITIL
7 36 (18.75%) Windows 10
8 32 (16.67%) Finance
9 31 (16.15%) Citrix
10 27 (14.06%) Office 365
11 23 (11.98%) Windows 8
12 22 (11.46%) SLA
13 19 (9.90%) Blackberry
14 18 (9.38%) Incident Management
15 17 (8.85%) Microsoft Excel
16 16 (8.33%) MS Exchange
17 14 (7.29%) SQL
17 14 (7.29%) VPN
18 13 (6.77%) Android
18 13 (6.77%) SCCM
19 12 (6.25%) Video Conferencing
19 12 (6.25%) Degree
19 12 (6.25%) Banking
19 12 (6.25%) Internet
20 11 (5.73%) Remedy
21 10 (5.21%) Windows Server
21 10 (5.21%) Windows Server 2008
21 10 (5.21%) Analytical Skills
21 10 (5.21%) Wireless
21 10 (5.21%) TCP/IP

Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (8.33%) MS Exchange
2 10 (5.21%) SharePoint
3 6 (3.13%) Skype for Business
4 4 (2.08%) Blackberry Enterprise Server
4 4 (2.08%) Exchange Server 2010
4 4 (2.08%) SharePoint 2013
5 3 (1.56%) IBM Notes
6 2 (1.04%) Exchange Server 2003
7 1 (0.52%) Exchange Server 2007
7 1 (0.52%) Exchange Server 2013
Applications
1 63 (32.81%) Microsoft Office
2 17 (8.85%) Microsoft Excel
3 8 (4.17%) Microsoft PowerPoint
4 5 (2.60%) Microsoft Project
5 3 (1.56%) Spreadsheet
Business Applications
1 7 (3.65%) Dynamics CRM
2 2 (1.04%) assyst
Cloud Services
1 27 (14.06%) Office 365
2 3 (1.56%) Microsoft Azure
3 2 (1.04%) Azure Active Directory
3 2 (1.04%) Google Drive
4 1 (0.52%) Amazon AWS
Communications & Networking
1 14 (7.29%) VPN
2 12 (6.25%) Internet
3 10 (5.21%) TCP/IP
3 10 (5.21%) Wireless
4 7 (3.65%) DNS
4 7 (3.65%) LAN
5 5 (2.60%) Broadband
5 5 (2.60%) DHCP
6 4 (2.08%) Skype
6 4 (2.08%) WAN
7 3 (1.56%) Firewall
7 3 (1.56%) SAN
7 3 (1.56%) VoIP
8 2 (1.04%) Remote Desktop
8 2 (1.04%) SMS
9 1 (0.52%) Ethernet
9 1 (0.52%) FTP
9 1 (0.52%) HTTP
9 1 (0.52%) Intranet
9 1 (0.52%) LDAP
Database & Business Intelligence
1 4 (2.08%) SQL Server
2 1 (0.52%) EDRMS
Development Applications
1 2 (1.04%) JIRA
General
1 32 (16.67%) Finance
2 12 (6.25%) Banking
3 7 (3.65%) Automotive
3 7 (3.65%) Retail
4 6 (3.13%) Law
5 4 (2.08%) Telecoms
6 2 (1.04%) International Banking
6 2 (1.04%) Investment Banking
6 2 (1.04%) Legal
6 2 (1.04%) Marketing
7 1 (0.52%) Advertising
7 1 (0.52%) French Language
7 1 (0.52%) Games
7 1 (0.52%) General Ledger
7 1 (0.52%) Hindi Language
7 1 (0.52%) Multimedia
7 1 (0.52%) Norwegian Language
7 1 (0.52%) Spanish Language
7 1 (0.52%) Tamil Language
7 1 (0.52%) Urdu Language
Libraries, Frameworks & Software Standards
1 1 (0.52%) CSS
1 1 (0.52%) HTML
Miscellaneous
1 19 (9.90%) Blackberry
2 12 (6.25%) Video Conferencing
3 10 (5.21%) Analytical Skills
4 8 (4.17%) iPhone
5 7 (3.65%) Smartphone
6 4 (2.08%) Social Media
7 3 (1.56%) Computer Science
7 3 (1.56%) PDA
8 2 (1.04%) Fat Client
8 2 (1.04%) Handset
8 2 (1.04%) Mobile Computing
8 2 (1.04%) Thin Client
8 2 (1.04%) User Experience
9 1 (0.52%) Data Centre
9 1 (0.52%) Management Information System
9 1 (0.52%) NHS
9 1 (0.52%) PKI
Operating Systems
1 118 (61.46%) Windows
2 66 (34.38%) Windows 7
3 36 (18.75%) Windows 10
4 23 (11.98%) Windows 8
5 13 (6.77%) Android
6 10 (5.21%) Windows Server
6 10 (5.21%) Windows Server 2008
6 10 (5.21%) Windows XP
7 9 (4.69%) Apple iOS
8 4 (2.08%) Windows Server 2012
9 2 (1.04%) Linux
9 2 (1.04%) Mac OS
10 1 (0.52%) CatOS
10 1 (0.52%) CentOS
10 1 (0.52%) Ubuntu
10 1 (0.52%) Unix
10 1 (0.52%) Windows NT
Processes & Methodologies
1 53 (27.60%) ITIL
2 18 (9.38%) Incident Management
3 8 (4.17%) CRM
3 8 (4.17%) ITSM
4 6 (3.13%) Data Analysis
4 6 (3.13%) ITIL V3
4 6 (3.13%) Line Management
4 6 (3.13%) Service Delivery
4 6 (3.13%) Service Management
4 6 (3.13%) User Acceptance Testing
5 5 (2.60%) Mobile Device Management
6 4 (2.08%) Continuous Improvement
6 4 (2.08%) Migration
6 4 (2.08%) Proactive Monitoring
6 4 (2.08%) Ticket Management
6 4 (2.08%) Validation
7 3 (1.56%) Change Management
8 2 (1.04%) CAD
8 2 (1.04%) Data Entry
8 2 (1.04%) Software Licensing
Programming Languages
1 14 (7.29%) SQL
2 2 (1.04%) PowerShell
2 2 (1.04%) VBScript
3 1 (0.52%) Java
3 1 (0.52%) JavaScript
3 1 (0.52%) Tcl
3 1 (0.52%) VB
Qualifications
1 12 (6.25%) Degree
2 10 (5.21%) Microsoft Certification
3 7 (3.65%) ITIL Certification
4 6 (3.13%) Security Cleared
5 4 (2.08%) MCDST
6 3 (1.56%) Computer Science Degree
6 3 (1.56%) DV Cleared
6 3 (1.56%) MCSE
6 3 (1.56%) SC Cleared
7 2 (1.04%) Cisco Certification
8 1 (0.52%) CCENT
8 1 (0.52%) CCNP
8 1 (0.52%) CTC Cleared
8 1 (0.52%) MCP
8 1 (0.52%) MCSA
8 1 (0.52%) MOS
Quality Assurance & Compliance
1 22 (11.46%) SLA
2 3 (1.56%) Disclosure Scotland
System Software
1 91 (47.40%) Active Directory
2 5 (2.60%) VMware Infrastructure
3 3 (1.56%) XenDesktop
4 2 (1.04%) Hyper-V
4 2 (1.04%) Microsoft App-V
4 2 (1.04%) Terminal Services
4 2 (1.04%) VMware ESXi
5 1 (0.52%) Virtual Desktop
5 1 (0.52%) VMware Workstation
5 1 (0.52%) XenApp
Systems Management
1 13 (6.77%) SCCM
2 2 (1.04%) AirWatch
3 1 (0.52%) ArcSight ESM
3 1 (0.52%) Forefront Identity Manager
3 1 (0.52%) Systems Management Server (SMS)
Vendors
1 87 (45.31%) Microsoft
2 31 (16.15%) Citrix
3 11 (5.73%) Remedy
4 10 (5.21%) Cisco
5 9 (4.69%) HP
6 8 (4.17%) ServiceNow
6 8 (4.17%) VMware
7 4 (2.08%) Apple
7 4 (2.08%) Avaya
7 4 (2.08%) Google
7 4 (2.08%) Symantec
8 3 (1.56%) Bloomberg
8 3 (1.56%) Dell
8 3 (1.56%) Lotus
9 2 (1.04%) Adobe
9 2 (1.04%) Aruba
9 2 (1.04%) Oracle
10 1 (0.52%) ArcSight
10 1 (0.52%) Meraki
10 1 (0.52%) Riverbed