The median contractor rate for a Help Desk Support was £163 per day in advertised job vacancies during the 3 months to 28 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support
UK
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 535 528 482
Rank change year-on-year -7 -46  
Contract jobs requiring a Help Desk Support 75 123 163
As % of all contract IT jobs advertised in the UK 0.16% 0.23% 0.30%
As % of the Job Titles category 0.17% 0.24% 0.31%
Number of daily rates quoted 39 45 58
Median daily rate £163 £150 £138
Median daily rate % change year-on-year +8.33% +9.09%  
90% offered a daily rate of more than £109 £91 £100
10% offered a daily rate of more than £338 £246 £204
UK excluding London median daily rate £163 £150 £130
% change year-on-year +8.33% +15.38%  
Number of hourly rates quoted 23 58 75
Median hourly rate £12.50 £12.00 £13.50
Median hourly rate % change year-on-year +4.16% -11.11%  
90% offered a hourly rate of more than £10.00 £9.00 £8.50
10% offered a hourly rate of more than £30.00 £17.25 £21.55
UK excluding London median hourly rate £12.50 £12.00 £13.23
% change year-on-year +4.16% -9.26%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44648 51085 52304
As % of all contract IT job vacancies advertised in the UK 94.78% 94.85% 94.84%
Number of daily rates quoted 98420 117801 120925
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £625 £600 £588
UK excluding London median daily rate £400 £399 £365
% change year-on-year +0.25% +9.31%  
Number of hourly rates quoted 4481 5171 7481
Median hourly rate £18.69 £17.50 £16.50
Median hourly rate % change year-on-year +6.80% +6.06%  
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £48.75 £45.00 £41.50
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year - +9.37%  

Help Desk Support
Job Vacancy Trend

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support.

Contractor daily rate trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Support over the 3 months to 28 June 2017.

Contractor daily rate histogram for Help Desk Support in the UK

Help Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support.

Contractor hourly rate trend for Help Desk Support in the UK

Help Desk Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Help Desk Support over the 3 months to 28 June 2017.

Contractor hourly rate histogram for Help Desk Support in the UK

Help Desk Support
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 68 £169 +12.50% 23
UK excluding London -6 57 £163 +8.33% 19
London +8 18 £175 +66.27% 5
South East +12 16 £169 -3.57% 6
North of England +64 13 £180 +20.00% 3
Midlands +17 12 £125 +8.69% 2
South West -10 5 £150 - 2
Scotland +35 4 £112 -0.58%
Wales +2 4 £125 - 2
East of England -26 4 £213 +77.08% 4

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 June 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Support in the job title.

1 118 (68.60%) Windows
2 75 (43.60%) Microsoft Office
2 75 (43.60%) Active Directory
3 74 (43.02%) Microsoft
4 66 (38.37%) Windows 7
5 49 (28.49%) ITIL
6 31 (18.02%) Office 365
7 29 (16.86%) SLA
8 28 (16.28%) Citrix
9 24 (13.95%) Incident Management
9 24 (13.95%) VPN
10 23 (13.37%) HP
11 22 (12.79%) Windows 10
11 22 (12.79%) Android
12 20 (11.63%) Finance
13 19 (11.05%) Dell
13 19 (11.05%) Apple
13 19 (11.05%) Blackberry
14 18 (10.47%) WAN
15 17 (9.88%) Smartphone
15 17 (9.88%) Break/Fix
16 15 (8.72%) Windows 8
17 14 (8.14%) RSA SecurID
17 14 (8.14%) Toshiba
17 14 (8.14%) Wireless
17 14 (8.14%) MS Exchange
18 13 (7.56%) Windows XP
19 12 (6.98%) Internet
20 11 (6.40%) ITIL V3
20 11 (6.40%) Windows Server 2008

Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (8.14%) MS Exchange
2 7 (4.07%) IBM Notes
3 5 (2.91%) SharePoint
3 5 (2.91%) Skype for Business
4 3 (1.74%) Blackberry Enterprise Server
4 3 (1.74%) Exchange Server 2003
5 2 (1.16%) Exchange Server 2007
5 2 (1.16%) SharePoint 2013
6 1 (0.58%) Exchange Server 2010
Applications
1 75 (43.60%) Microsoft Office
2 7 (4.07%) Microsoft Excel
3 2 (1.16%) Spreadsheet
4 1 (0.58%) Acrobat
4 1 (0.58%) Microsoft PowerPoint
Business Applications
1 1 (0.58%) assyst
1 1 (0.58%) Dynamics CRM
1 1 (0.58%) SAP Oil and Gas
Cloud Services
1 31 (18.02%) Office 365
2 1 (0.58%) G Suite
2 1 (0.58%) Microsoft Azure
Communications & Networking
1 24 (13.95%) VPN
2 18 (10.47%) WAN
3 14 (8.14%) Wireless
4 12 (6.98%) Internet
5 9 (5.23%) LAN
6 5 (2.91%) Skype
7 4 (2.33%) DNS
7 4 (2.33%) TCP/IP
8 3 (1.74%) DHCP
9 2 (1.16%) Firewall
9 2 (1.16%) Remote Desktop
10 1 (0.58%) Ethernet
10 1 (0.58%) LDAP
10 1 (0.58%) SAN
10 1 (0.58%) SMS
10 1 (0.58%) VLAN
10 1 (0.58%) VoIP
Database & Business Intelligence
1 1 (0.58%) Big Data
1 1 (0.58%) Essbase
1 1 (0.58%) MS Access
General
1 20 (11.63%) Finance
2 7 (4.07%) Automotive
3 6 (3.49%) Legal
4 5 (2.91%) Banking
4 5 (2.91%) Investment Banking
4 5 (2.91%) Telecoms
5 4 (2.33%) Law
5 4 (2.33%) Multimedia
6 2 (1.16%) Advertising
6 2 (1.16%) Manufacturing
6 2 (1.16%) Marketing
7 1 (0.58%) Back Office
7 1 (0.58%) Electronics
7 1 (0.58%) French Language
7 1 (0.58%) Front Office
7 1 (0.58%) General Ledger
7 1 (0.58%) German Language
Libraries, Frameworks & Software Standards
1 2 (1.16%) J2EE
2 1 (0.58%) SAP Smart Forms
Miscellaneous
1 19 (11.05%) Blackberry
2 17 (9.88%) Smartphone
3 14 (8.14%) RSA SecurID
4 9 (5.23%) Analytical Skills
5 6 (3.49%) Data Centre
6 4 (2.33%) Client/Server
6 4 (2.33%) CMDB
6 4 (2.33%) NHS
7 3 (1.74%) iPhone
8 2 (1.16%) Computer Science
8 2 (1.16%) Mainframe
8 2 (1.16%) Video Conferencing
9 1 (0.58%) Credit Risk
9 1 (0.58%) Driving Licence
9 1 (0.58%) Fat Client
9 1 (0.58%) Replication
9 1 (0.58%) Thin Client
9 1 (0.58%) VLE
Operating Systems
1 118 (68.60%) Windows
2 66 (38.37%) Windows 7
3 22 (12.79%) Android
3 22 (12.79%) Windows 10
4 15 (8.72%) Windows 8
5 13 (7.56%) Windows XP
6 11 (6.40%) Windows Server 2008
7 10 (5.81%) Windows Server
8 6 (3.49%) Apple iOS
9 5 (2.91%) Linux
10 3 (1.74%) Windows Server 2003
11 2 (1.16%) Windows Server 2012
12 1 (0.58%) CentOS
12 1 (0.58%) Ubuntu
12 1 (0.58%) Windows 2000
12 1 (0.58%) Windows NT
12 1 (0.58%) Windows Vista
Processes & Methodologies
1 49 (28.49%) ITIL
2 24 (13.95%) Incident Management
3 17 (9.88%) Break/Fix
4 11 (6.40%) ITIL V3
5 10 (5.81%) ITSM
6 9 (5.23%) Service Delivery
7 8 (4.65%) Coaching
7 8 (4.65%) DNA
8 7 (4.07%) Migration
9 6 (3.49%) Change Management
10 5 (2.91%) Asset Management
10 5 (2.91%) Time Management
11 4 (2.33%) Line Management
11 4 (2.33%) Server Patching
11 4 (2.33%) Workflow
12 3 (1.74%) CRM
12 3 (1.74%) Service Management
13 2 (1.16%) Business Intelligence
13 2 (1.16%) ERP
13 2 (1.16%) Process Management
Programming Languages
1 8 (4.65%) SQL
2 2 (1.16%) PowerShell
2 2 (1.16%) VB
3 1 (0.58%) COBOL
3 1 (0.58%) VBScript
Qualifications
1 7 (4.07%) Security Cleared
2 6 (3.49%) MOS
3 3 (1.74%) DV Cleared
3 3 (1.74%) ITIL Certification
3 3 (1.74%) SC Cleared
4 2 (1.16%) Cisco Certification
4 2 (1.16%) Computer Science Degree
4 2 (1.16%) DBS Check
4 2 (1.16%) Degree
5 1 (0.58%) CCNA
5 1 (0.58%) CCNP
5 1 (0.58%) MCP
5 1 (0.58%) Microsoft Certification
5 1 (0.58%) PMP
Quality Assurance & Compliance
1 29 (16.86%) SLA
2 2 (1.16%) Disclosure Scotland
System Software
1 75 (43.60%) Active Directory
2 2 (1.16%) Microsoft App-V
2 2 (1.16%) VMware Infrastructure
3 1 (0.58%) Hyper-V
3 1 (0.58%) Microsoft Virtual Server
3 1 (0.58%) Virtual Servers
3 1 (0.58%) VMware ESXi
3 1 (0.58%) vSphere
3 1 (0.58%) XenApp
3 1 (0.58%) XenDesktop
Systems Management
1 5 (2.91%) SCCM
2 1 (0.58%) AirWatch
2 1 (0.58%) NetBackup
Vendors
1 74 (43.02%) Microsoft
2 28 (16.28%) Citrix
3 23 (13.37%) HP
4 19 (11.05%) Apple
4 19 (11.05%) Dell
5 14 (8.14%) Toshiba
6 7 (4.07%) Lotus
7 5 (2.91%) Cisco
7 5 (2.91%) VMware
8 4 (2.33%) Aruba
8 4 (2.33%) Google
8 4 (2.33%) Remedy
9 3 (1.74%) SAP
9 3 (1.74%) ServiceNow
9 3 (1.74%) Sophos
10 2 (1.16%) Adobe
10 2 (1.16%) Mitel
11 1 (0.58%) Canon
11 1 (0.58%) Meraki
11 1 (0.58%) Samsung
Manchester, Lancashire
Searchability
Rate: £11 - £16 per hour
Posted: 2 days ago
Pontypridd
CPS Group Limited
Rate: £10 per hour
Posted: 8 days ago