The median contractor rate for a Help Desk Support was £129 per day in advertised job vacancies during the 3 months to 25 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Help Desk Support
UK
Rank 490 529 456
Rank change year-on-year +39 -73  
Contract jobs requiring a Help Desk Support 103 115 169
As % of all contract IT jobs advertised in the UK 0.23% 0.22% 0.32%
As % of the Job Titles category 0.24% 0.23% 0.34%
Number of daily rates quoted 40 41 60
Median daily rate £129 £138 £135
Median daily rate % change year-on-year -6.36% +1.85%  
90% offered a daily rate of more than £100 £96 £100
10% offered a daily rate of more than £177 £253 £199
UK excluding London median daily rate £123 £139 £133
% change year-on-year -11.71% +4.71%  
Number of hourly rates quoted 26 50 69
Median hourly rate £12.50 £14.00 £12.50
Median hourly rate % change year-on-year -10.71% +12.00%  
90% offered a hourly rate of more than £10.75 £8.95 £8.94
10% offered a hourly rate of more than £16.25 £17.80 £17.50
UK excluding London median hourly rate £12.50 £13.00 £12.50
% change year-on-year -3.84% +4.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42948 50649 50145
As % of all contract IT job vacancies advertised in the UK 94.81% 95.19% 94.81%
Number of daily rates quoted 27820 32762 30258
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £550
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1510 1586 1994
Median hourly rate £18.00 £19.00 £17.50
Median hourly rate % change year-on-year -5.26% +8.57%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.22
% change year-on-year -12.50% +16.14%  

Help Desk Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support.

Contractor daily rate trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Support over the 3 months to 25 March 2017.

Contractor daily rate histogram for Help Desk Support in the UK

Help Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support.

Contractor hourly rate trend for Help Desk Support in the UK

Help Desk Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 94 £130 -13.33% 34
London +34 29 £134 -0.92% 10
South East +3 16 £120 -20.00% 6
South West +11 14 £170 +41.66% 1
Yorkshire +20 11 £113 -54.08% 4
West Midlands +16 10 £98 -45.83% 2
City of London +9 9 £128 -3.77% 2
East of England -7 7 £155 -8.82% 3
Wiltshire +7 6 £100 -
Swindon +5 6 £100 -
Buckinghamshire -3 6 - - 2
Berkshire +29 5 £103 -
West Yorkshire +9 5 £130 -46.93% 3
Coventry +8 5 - - 2
Bristol +6 5 - - 1
Essex -11 5 £155 -
Scotland +24 4 £115 -6.12% 1
Leeds +10 4 £130 -46.93% 1
East Midlands -6 4 £100 - 3
Shropshire - 4 - -
South Yorkshire - 4 £95 -
Aylesbury - 4 - -
North West +23 3 - - 5
Edinburgh +19 3 £115 -6.12%
Nottinghamshire +4 3 - -
Devon -3 3 £170 +41.66%
Exeter -10 3 £170 +41.66%
Southend-on-Sea - 3 £155 -
Manchester +10 2 - - 3
Nottingham +8 2 - -

Help Desk Support Skill Set
Top 30 Related IT Skills

For the 6 months to 25 March 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Support in the job title.

1 160 (76.19%) Windows
2 123 (58.57%) Active Directory
3 110 (52.38%) MS Office
4 94 (44.76%) Microsoft
5 87 (41.43%) Windows 7
6 52 (24.76%) MS Excel
7 44 (20.95%) ITIL
8 33 (15.71%) Citrix
9 29 (13.81%) Blackberry
9 29 (13.81%) Incident Management
10 28 (13.33%) Windows 10
11 25 (11.90%) HP
12 24 (11.43%) Apple
12 24 (11.43%) SLA
12 24 (11.43%) WAN
13 22 (10.48%) VPN
13 22 (10.48%) Law
13 22 (10.48%) Windows 8
14 21 (10.00%) Android
14 21 (10.00%) Office 365
15 20 (9.52%) Finance
15 20 (9.52%) Dell
16 18 (8.57%) Legal
17 16 (7.62%) Smartphone
18 15 (7.14%) LAN
18 15 (7.14%) Windows Server
19 14 (6.67%) RSA SecurID
19 14 (6.67%) Wireless
19 14 (6.67%) Toshiba
20 13 (6.19%) Windows XP

Help Desk Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (5.24%) MS Exchange
2 7 (3.33%) IBM Notes
3 6 (2.86%) Skype for Business
4 1 (0.48%) Blackberry Enterprise Server
4 1 (0.48%) CMS
4 1 (0.48%) Exchange Server 2003
4 1 (0.48%) Exchange Server 2007
4 1 (0.48%) Exchange Server 2013
Applications
1 110 (52.38%) MS Office
2 52 (24.76%) MS Excel
3 2 (0.95%) MS PowerPoint
3 2 (0.95%) Spreadsheet
4 1 (0.48%) Mozilla Thunderbird
Business Applications
1 2 (0.95%) SAP Oil and Gas
2 1 (0.48%) Dynamics CRM
2 1 (0.48%) Dynamics NAV
2 1 (0.48%) Oracle Applications
2 1 (0.48%) Oracle EBS
Cloud Services
1 21 (10.00%) Office 365
2 3 (1.43%) Microsoft Azure
3 2 (0.95%) G Suite
Communications & Networking
1 24 (11.43%) WAN
2 22 (10.48%) VPN
3 15 (7.14%) LAN
4 14 (6.67%) Wireless
5 8 (3.81%) Internet
6 6 (2.86%) DNS
7 5 (2.38%) DHCP
8 4 (1.90%) Firewall
8 4 (1.90%) Skype
9 3 (1.43%) TCP/IP
10 2 (0.95%) LDAP
10 2 (0.95%) Remote Desktop
11 1 (0.48%) Ethernet
11 1 (0.48%) VoIP
Database & Business Intelligence
1 2 (0.95%) SQL Server
2 1 (0.48%) Big Data
2 1 (0.48%) BusinessObjects
2 1 (0.48%) BusinessObjects Business Intelligence
2 1 (0.48%) Oracle BI EE
Development Applications
1 1 (0.48%) JIRA
General
1 22 (10.48%) Law
2 20 (9.52%) Finance
3 18 (8.57%) Legal
4 8 (3.81%) Telecoms
5 5 (2.38%) Banking
6 4 (1.90%) Investment Banking
7 3 (1.43%) Advertising
7 3 (1.43%) German Language
7 3 (1.43%) Marketing
7 3 (1.43%) Multimedia
7 3 (1.43%) Retail
8 2 (0.95%) Automotive
8 2 (0.95%) Electronics
8 2 (0.95%) French Language
8 2 (0.95%) Manufacturing
9 1 (0.48%) Dutch Language
9 1 (0.48%) Games
9 1 (0.48%) Military
9 1 (0.48%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.48%) SAP Smart Forms
Miscellaneous
1 29 (13.81%) Blackberry
2 16 (7.62%) Smartphone
3 14 (6.67%) RSA SecurID
4 8 (3.81%) Analytical Skills
5 7 (3.33%) iPhone
6 6 (2.86%) CMDB
6 6 (2.86%) Data Centre
6 6 (2.86%) EPoS
6 6 (2.86%) NHS
7 3 (1.43%) iPad
8 2 (0.95%) Computer Science
8 2 (0.95%) Video Conferencing
9 1 (0.48%) Client/Server
9 1 (0.48%) Credit Risk
9 1 (0.48%) Fat Client
9 1 (0.48%) Management Information System
9 1 (0.48%) Replication
9 1 (0.48%) Thin Client
9 1 (0.48%) VLE
Operating Systems
1 160 (76.19%) Windows
2 87 (41.43%) Windows 7
3 28 (13.33%) Windows 10
4 22 (10.48%) Windows 8
5 21 (10.00%) Android
6 15 (7.14%) Windows Server
7 13 (6.19%) Windows XP
8 8 (3.81%) Windows Server 2008
9 6 (2.86%) Apple iOS
10 4 (1.90%) Windows Server 2003
11 3 (1.43%) Windows 2000
12 2 (0.95%) Linux
12 2 (0.95%) Mac OS X
12 2 (0.95%) Windows Server 2012
12 2 (0.95%) Windows Vista
13 1 (0.48%) Mac OS
13 1 (0.48%) Windows NT
Processes & Methodologies
1 44 (20.95%) ITIL
2 29 (13.81%) Incident Management
3 12 (5.71%) Service Delivery
4 11 (5.24%) ITSM
5 8 (3.81%) Change Management
5 8 (3.81%) Coaching
5 8 (3.81%) DNA
5 8 (3.81%) ITIL V3
6 7 (3.33%) Service Management
7 6 (2.86%) Asset Management
7 6 (2.86%) Migration
8 4 (1.90%) Time Management
9 3 (1.43%) Business Intelligence
9 3 (1.43%) Network Management
9 3 (1.43%) Software Deployment
9 3 (1.43%) Workflow
10 2 (0.95%) IT Strategy
10 2 (0.95%) Process Management
10 2 (0.95%) Programme Management
10 2 (0.95%) Software Licensing
Programming Languages
1 4 (1.90%) SQL
2 1 (0.48%) PowerShell
Qualifications
1 10 (4.76%) MOS
2 5 (2.38%) MCP
3 3 (1.43%) CCNA
3 3 (1.43%) Cisco Certification
3 3 (1.43%) ITIL Certification
3 3 (1.43%) Microsoft Certification
4 2 (0.95%) DBS Check
4 2 (0.95%) Degree
4 2 (0.95%) ITIL Foundation Certificate
4 2 (0.95%) MCSE
4 2 (0.95%) SC Cleared
4 2 (0.95%) Security Cleared
5 1 (0.48%) A+ Certification
5 1 (0.48%) MCITP
5 1 (0.48%) MCSA
5 1 (0.48%) PMP
Quality Assurance & Compliance
1 24 (11.43%) SLA
2 1 (0.48%) Disclosure Scotland
System Software
1 123 (58.57%) Active Directory
2 4 (1.90%) VMware Infrastructure
3 2 (0.95%) XenApp
4 1 (0.48%) Microsoft Virtual Server
4 1 (0.48%) Terminal Services
4 1 (0.48%) Virtual Servers
Systems Management
1 5 (2.38%) SCCM
Vendors
1 94 (44.76%) Microsoft
2 33 (15.71%) Citrix
3 25 (11.90%) HP
4 24 (11.43%) Apple
5 20 (9.52%) Dell
6 14 (6.67%) Toshiba
7 7 (3.33%) Lotus
7 7 (3.33%) VMware
8 5 (2.38%) ServiceNow
9 4 (1.90%) Cisco
9 4 (1.90%) Google
9 4 (1.90%) SAP
9 4 (1.90%) Sophos
10 3 (1.43%) Aruba
10 3 (1.43%) Remedy
11 2 (0.95%) Adobe
11 2 (0.95%) IBM
11 2 (0.95%) Mitel
12 1 (0.48%) Intel
12 1 (0.48%) Oracle
Coventry, West Midlands (County)
QUANTICA
Rate: market rates
Posted: Yesterday
Leicester, Leicestershire
Oscar
Rate: £70 - £120 per day
Posted: 3 days ago
Leeds, West Yorkshire
People Source Consulting
Rate: £120 - £140 per day
Posted: 4 days ago
Abingdon, Oxfordshire
Experis Ltd
Rate: £12.00 per hour
Posted: 5 days ago