Period
to 23 February 2018

The median contractor rate for a Help Desk Support was £135 per day in advertised job vacancies during the 6 months to 23 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support
UK
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 700 632 638
Rank change year-on-year -68 +6 -125
Contract jobs requiring a Help Desk Support 172 219 240
As % of all contract IT jobs advertised in the UK 0.17% 0.23% 0.22%
As % of the Job Titles category 0.18% 0.24% 0.23%
Number of daily rates quoted 90 116 88
UK median daily rate £135 £150 £138
Median daily rate % change year-on-year -10.00% +9.09% +1.85%
10th Percentile £105 £103 £92
90th Percentile £221 £199 £253
UK excluding London median daily rate £140 £135 £139
% change year-on-year +3.70% -2.70% +2.78%
Number of hourly rates quoted 51 57 103
UK median hourly rate £13.00 £15.00 £12.30
Median hourly rate % change year-on-year -13.33% +21.95% +0.41%
10th Percentile £10.00 £10.30 £8.50
90th Percentile £20.00 £17.25 £17.25
UK excluding London median hourly rate £13.00 £15.00 £12.00
% change year-on-year -13.33% +25.00% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,137 90,972 102,762
% of contract IT jobs with a recognized job title 94.78% 94.77% 95.02%
Number of daily rates quoted 63,825 59,323 65,801
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £254 £250
90th Percentile £625 £606 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +1.33%
Number of hourly rates quoted 2,839 3,251 3,725
UK median hourly rate £18.70 £18.00 £19.00
Median hourly rate % change year-on-year +3.89% -5.26% +15.15%
10th Percentile £11.00 £10.63 £10.50
90th Percentile £48.51 £47.50 £47.83
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.12%

Help Desk Support
Job Vacancy Trend

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support.

Contractor daily rate trend for Help Desk Support in the UK

Help Desk Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Support over the 6 months to 23 February 2018.

Contractor daily rate histogram for Help Desk Support in the UK

Help Desk Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support.

Contractor hourly rate trend for Help Desk Support in the UK

Help Desk Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Help Desk Support over the 6 months to 23 February 2018.

Contractor hourly rate histogram for Help Desk Support in the UK

Help Desk Support
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the UK over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -57 165 £138 -8.33% 64
UK excluding London -43 101 £140 +3.70% 62
London -46 69 £130 -25.71% 6
South East +5 39 £130 -3.70% 16
Midlands -1 24 £160 +23.08% 9
South West +10 17 £167 +6.88% 8
West Midlands +3 17 £160 +23.08% 5
East of England -19 9 - - 13
North of England +13 7 £140 +7.69% 12
East Midlands 0 7 £125 +25.00% 4
Scotland -16 5 £108 -6.52% 3
North West 0 3 £160 +38.91% 4
Yorkshire -13 3 £140 +7.69% 8
North East +48 1 - -

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 February 2018, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Help Desk Support in the job title.

1 102 (59.30%) Windows
2 80 (46.51%) Microsoft
3 76 (44.19%) Active Directory
4 60 (34.88%) Microsoft Office
5 42 (24.42%) Windows 7
6 41 (23.84%) ITIL
7 38 (22.09%) Finance
8 30 (17.44%) Windows 10
9 29 (16.86%) Citrix
10 20 (11.63%) VPN
11 19 (11.05%) Windows 8
12 17 (9.88%) Incident Management
12 17 (9.88%) Microsoft Excel
13 16 (9.30%) MS Exchange
13 16 (9.30%) SLA
14 14 (8.14%) Office 365
14 14 (8.14%) Smartphone
15 13 (7.56%) Blackberry
16 12 (6.98%) Windows XP
17 11 (6.40%) Remedy
17 11 (6.40%) Microsoft Certification
17 11 (6.40%) Windows Server
18 10 (5.81%) Mobile Computing
18 10 (5.81%) Degree
18 10 (5.81%) Cisco
18 10 (5.81%) HP
18 10 (5.81%) SQL
19 9 (5.23%) SharePoint
19 9 (5.23%) Windows Server 2008
20 8 (4.65%) Analytical Skills

Help Desk Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (9.30%) MS Exchange
2 9 (5.23%) SharePoint
3 5 (2.91%) Exchange Server 2010
3 5 (2.91%) SharePoint 2013
4 4 (2.33%) IBM Notes
4 4 (2.33%) Skype for Business
5 3 (1.74%) Blackberry Enterprise Server
5 3 (1.74%) Exchange Server 2003
6 2 (1.16%) Exchange Server 2013
Applications
1 60 (34.88%) Microsoft Office
2 17 (9.88%) Microsoft Excel
3 7 (4.07%) Microsoft PowerPoint
4 4 (2.33%) Microsoft Project
5 2 (1.16%) Spreadsheet
Business Applications
1 4 (2.33%) Dynamics CRM
2 1 (0.58%) assyst
Cloud Services
1 14 (8.14%) Office 365
2 2 (1.16%) Google Drive
3 1 (0.58%) Azure Active Directory
3 1 (0.58%) Microsoft Azure
3 1 (0.58%) SaaS
Communications & Networking
1 20 (11.63%) VPN
2 8 (4.65%) Wireless
3 5 (2.91%) Firewall
3 5 (2.91%) LAN
3 5 (2.91%) TCP/IP
4 4 (2.33%) Internet
4 4 (2.33%) WAN
5 3 (1.74%) DHCP
5 3 (1.74%) DNS
5 3 (1.74%) Skype
6 2 (1.16%) 4G
6 2 (1.16%) Broadband
6 2 (1.16%) Intranet
7 1 (0.58%) BGP
7 1 (0.58%) FTP
7 1 (0.58%) HTTP
7 1 (0.58%) OSPF
7 1 (0.58%) SMS
7 1 (0.58%) SMTP
7 1 (0.58%) VoIP
Database & Business Intelligence
1 5 (2.91%) SQL Server
Development Applications
1 2 (1.16%) JIRA
General
1 38 (22.09%) Finance
2 8 (4.65%) Banking
3 4 (2.33%) Law
4 3 (1.74%) Telecoms
5 2 (1.16%) International Banking
5 2 (1.16%) Legal
5 2 (1.16%) Marketing
5 2 (1.16%) Retail
6 1 (0.58%) Advertising
6 1 (0.58%) French Language
6 1 (0.58%) Games
6 1 (0.58%) Hindi Language
6 1 (0.58%) Investment Banking
6 1 (0.58%) Manufacturing
6 1 (0.58%) Norwegian Language
6 1 (0.58%) Spanish Language
6 1 (0.58%) Tamil Language
6 1 (0.58%) Urdu Language
Libraries, Frameworks & Software Standards
1 1 (0.58%) CSS
1 1 (0.58%) HTML
Miscellaneous
1 14 (8.14%) Smartphone
2 13 (7.56%) Blackberry
3 10 (5.81%) Mobile Computing
4 8 (4.65%) Analytical Skills
5 7 (4.07%) Video Conferencing
6 5 (2.91%) Social Media
7 3 (1.74%) Fat Client
7 3 (1.74%) Handset
7 3 (1.74%) Thin Client
8 2 (1.16%) Computer Science
8 2 (1.16%) Data Centre
8 2 (1.16%) Driving Licence
8 2 (1.16%) EPoS
8 2 (1.16%) iPhone
8 2 (1.16%) User Experience
9 1 (0.58%) Enterprise Software
9 1 (0.58%) Management Information System
9 1 (0.58%) NHS
9 1 (0.58%) PDA
Operating Systems
1 102 (59.30%) Windows
2 42 (24.42%) Windows 7
3 30 (17.44%) Windows 10
4 19 (11.05%) Windows 8
5 12 (6.98%) Windows XP
6 11 (6.40%) Windows Server
7 9 (5.23%) Windows Server 2008
8 7 (4.07%) Apple iOS
9 6 (3.49%) Android
9 6 (3.49%) Windows Server 2012
10 1 (0.58%) CatOS
10 1 (0.58%) Mac OS
10 1 (0.58%) Mac OS X
10 1 (0.58%) Unix
Processes & Methodologies
1 41 (23.84%) ITIL
2 17 (9.88%) Incident Management
3 7 (4.07%) ITSM
4 6 (3.49%) Migration
4 6 (3.49%) Service Delivery
4 6 (3.49%) Service Management
5 5 (2.91%) Validation
6 4 (2.33%) Change Management
6 4 (2.33%) CRM
6 4 (2.33%) Data Analysis
6 4 (2.33%) User Acceptance Testing
7 3 (1.74%) Document Management
7 3 (1.74%) Line Management
7 3 (1.74%) Mobile Device Management
7 3 (1.74%) Ticket Management
8 2 (1.16%) Asset Management
8 2 (1.16%) CAD
8 2 (1.16%) Case Management
8 2 (1.16%) PDM
8 2 (1.16%) Time Management
Programming Languages
1 10 (5.81%) SQL
2 3 (1.74%) PowerShell
2 3 (1.74%) VBScript
3 2 (1.16%) C
4 1 (0.58%) Java
4 1 (0.58%) JavaScript
4 1 (0.58%) Tcl
Qualifications
1 11 (6.40%) Microsoft Certification
2 10 (5.81%) Degree
3 5 (2.91%) ITIL Certification
4 2 (1.16%) Cisco Certification
4 2 (1.16%) Computer Science Degree
4 2 (1.16%) MCSE
5 1 (0.58%) BPSS Clearance
5 1 (0.58%) CCENT
5 1 (0.58%) CCNA
5 1 (0.58%) CTC Cleared
5 1 (0.58%) MCDST
5 1 (0.58%) MOS
5 1 (0.58%) SC Cleared
5 1 (0.58%) Security Cleared
Quality Assurance & Compliance
1 16 (9.30%) SLA
2 1 (0.58%) Disclosure Scotland
System Software
1 76 (44.19%) Active Directory
2 4 (2.33%) VMware Infrastructure
2 4 (2.33%) XenDesktop
3 2 (1.16%) Terminal Services
3 2 (1.16%) XenApp
4 1 (0.58%) VMware ESXi
4 1 (0.58%) VMware Workstation
Systems Management
1 5 (2.91%) SCCM
2 2 (1.16%) AirWatch
3 1 (0.58%) Cisco CUCM
3 1 (0.58%) Systems Management Server (SMS)
Vendors
1 80 (46.51%) Microsoft
2 29 (16.86%) Citrix
3 11 (6.40%) Remedy
4 10 (5.81%) Cisco
4 10 (5.81%) HP
5 7 (4.07%) Apple
6 5 (2.91%) VMware
7 4 (2.33%) Dell
7 4 (2.33%) Lotus
8 3 (1.74%) Oracle
8 3 (1.74%) Symantec
9 2 (1.16%) Adobe
9 2 (1.16%) Aruba
9 2 (1.16%) Avaya
9 2 (1.16%) Bloomberg
9 2 (1.16%) Google
9 2 (1.16%) Sage
9 2 (1.16%) ServiceNow
9 2 (1.16%) Sun
10 1 (0.58%) Aerohive Networks