Period
to 21 November 2018

The median contractor rate for a 2nd Line Service Desk Analyst was £200 per day in advertised job vacancies in the South East during the 6 months to 21 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Service Desk Analyst
England > South East
6 months to
21 Nov 2018
Same period 2017 Same period 2016
Rank 368 365 367
Rank change year-on-year -3 +2 +19
Contract jobs requiring a 2nd Line Service Desk Analyst 13 14 15
As % of all contract IT jobs advertised in the South East 0.078% 0.083% 0.090%
As % of the Job Titles category 0.083% 0.088% 0.096%
Number of daily rates quoted 11 5 7
South East median daily rate £200 £125 £200
Median daily rate % change year-on-year +60.00% -37.50% +36.75%
10th Percentile £133 £121 £154
90th Percentile £246 £144 £241
England median daily rate £175 £150 £185
% change year-on-year +16.67% -18.92% +15.63%
Number of hourly rates quoted 1 5 4
South East median hourly rate £23.00 £19.00 £13.50
Median hourly rate % change year-on-year +21.05% +40.74% -25.58%
10th Percentile £21.50 £16.65 £10.25
90th Percentile £24.50 £19.80 £17.25
England median hourly rate £14.00 £19.00 £14.45
% change year-on-year -26.32% +31.49% -1.03%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,728 15,931 15,632
% of contract IT jobs with a recognized job title 94.46% 94.64% 94.01%
Number of daily rates quoted 9,476 9,450 9,306
South East median daily rate £425 £415 £400
Median daily rate % change year-on-year +2.41% +3.75% +3.23%
10th Percentile £256 £238 £225
90th Percentile £588 £575 £550
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 601 648 773
South East median hourly rate £20.50 £18.00 £19.61
Median hourly rate % change year-on-year +13.89% -8.21% +7.14%
10th Percentile £11.00 £10.75 £10.25
90th Percentile £51.00 £48.75 £48.75
England median hourly rate £18.50 £18.50 £18.50

2nd Line Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Service Desk Analyst in the South East

2nd Line Service Desk Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Service Desk Analyst in the South East.

Contractor daily rate trend for 2nd Line Service Desk Analyst in the South East

2nd Line Service Desk Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Service Desk Analyst in the South East.

Contractor hourly rate trend for 2nd Line Service Desk Analyst in the South East

2nd Line Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Service Desk Analyst within the South East region over the 6 months to 21 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Buckinghamshire +30 6 £200 - 2
Thames Valley +23 6 £200 - 2
Hampshire -24 2 £135 +8.00%
Kent - 2 £168 -
West Sussex - 2 £238 -
Surrey -17 1 - -
2nd Line Service Desk Analyst
England

2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 21 November 2018, 2nd Line Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring 2nd Line Service Desk Analyst in the job title.

1 10 (76.92%) Windows
1 10 (76.92%) Active Directory
2 9 (69.23%) Microsoft Office
3 8 (61.54%) ITIL
4 7 (53.85%) Microsoft
5 6 (46.15%) Security Cleared
6 5 (38.46%) SC Cleared
6 5 (38.46%) ITIL V3
6 5 (38.46%) Office 365
6 5 (38.46%) Microsoft Certification
6 5 (38.46%) MCSA
7 4 (30.77%) Microsoft Excel
7 4 (30.77%) MS Visio
7 4 (30.77%) Citrix
7 4 (30.77%) McAfee
7 4 (30.77%) Windows Server
7 4 (30.77%) DV Cleared
8 3 (23.08%) SCCM
8 3 (23.08%) Windows 7
8 3 (23.08%) Virtual Machines
8 3 (23.08%) Change Management
8 3 (23.08%) WSUS
8 3 (23.08%) QA
8 3 (23.08%) Remedy
8 3 (23.08%) MS Exchange
9 2 (15.38%) LAN
9 2 (15.38%) Windows XP
9 2 (15.38%) SQL
9 2 (15.38%) SQL Server
9 2 (15.38%) SLA

2nd Line Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (23.08%) MS Exchange
2 1 (7.69%) Exchange Server 2003
2 1 (7.69%) Exchange Server 2007
2 1 (7.69%) IBM Notes
Applications
1 9 (69.23%) Microsoft Office
2 4 (30.77%) Microsoft Excel
2 4 (30.77%) MS Visio
3 2 (15.38%) Microsoft PowerPoint
Cloud Services
1 5 (38.46%) Office 365
2 2 (15.38%) Microsoft Azure
3 1 (7.69%) Azure Active Directory
Communications & Networking
1 2 (15.38%) LAN
1 2 (15.38%) WAN
2 1 (7.69%) DHCP
2 1 (7.69%) DNS
2 1 (7.69%) Firewall
2 1 (7.69%) TCP/IP
2 1 (7.69%) VoIP
2 1 (7.69%) VPN
2 1 (7.69%) Wireless
Database & Business Intelligence
1 2 (15.38%) SQL Server
2 1 (7.69%) Oracle Reports
2 1 (7.69%) SQL Server 2008
General
1 2 (15.38%) Advertising
1 2 (15.38%) Finance
2 1 (7.69%) Manufacturing
Miscellaneous
1 2 (15.38%) Enterprise Software
2 1 (7.69%) CMDB
Operating Systems
1 10 (76.92%) Windows
2 4 (30.77%) Windows Server
3 3 (23.08%) Windows 7
4 2 (15.38%) Windows 10
4 2 (15.38%) Windows Vista
4 2 (15.38%) Windows XP
5 1 (7.69%) AIX
5 1 (7.69%) Linux
5 1 (7.69%) Windows Server 2008
5 1 (7.69%) Windows Server 2012
Processes & Methodologies
1 8 (61.54%) ITIL
2 5 (38.46%) ITIL V3
3 3 (23.08%) Change Management
4 2 (15.38%) Service Management
5 1 (7.69%) Asset Management
5 1 (7.69%) Critical Thinking
5 1 (7.69%) ITSM
5 1 (7.69%) Mentoring
5 1 (7.69%) Migration
5 1 (7.69%) Problem-Solving
5 1 (7.69%) Server Management
5 1 (7.69%) Server Virtualisation
5 1 (7.69%) Service Desk Management
5 1 (7.69%) Ticket Management
5 1 (7.69%) Time Management
Programming Languages
1 2 (15.38%) SQL
2 1 (7.69%) Java
Qualifications
1 6 (46.15%) Security Cleared
2 5 (38.46%) MCSA
2 5 (38.46%) Microsoft Certification
2 5 (38.46%) SC Cleared
3 4 (30.77%) DV Cleared
4 1 (7.69%) A+ Certification
4 1 (7.69%) CCNA
4 1 (7.69%) Cisco Certification
4 1 (7.69%) ITIL Foundation Certificate
4 1 (7.69%) MCSE
4 1 (7.69%) Network+ Certification
Quality Assurance & Compliance
1 3 (23.08%) QA
2 2 (15.38%) Sarbanes-Oxley
2 2 (15.38%) SLA
System Software
1 10 (76.92%) Active Directory
2 3 (23.08%) Virtual Machines
3 1 (7.69%) Hyper-V
3 1 (7.69%) VMware Infrastructure
Systems Management
1 3 (23.08%) SCCM
1 3 (23.08%) WSUS
2 1 (7.69%) Tivoli
Vendors
1 7 (53.85%) Microsoft
2 4 (30.77%) Citrix
2 4 (30.77%) McAfee
3 3 (23.08%) Remedy
4 2 (15.38%) ServiceNow
5 1 (7.69%) Adobe
5 1 (7.69%) Avaya
5 1 (7.69%) HP
5 1 (7.69%) Lotus
5 1 (7.69%) Mitel
5 1 (7.69%) Oracle
5 1 (7.69%) VMware