Period
to 17 August 2019

The median contractor rate for a 2nd Line Service Desk Analyst was £155 per day in advertised job vacancies in the South East during the 6 months to 17 August 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Service Desk Analyst
England > South East
6 months to
17 Aug 2019
Same period 2018 Same period 2017
Rank 348 373 365
Rank change year-on-year +25 -8 +16
Contract jobs requiring a 2nd Line Service Desk Analyst 15 13 10
As % of all contract IT jobs advertised in the South East 0.10% 0.077% 0.063%
As % of the Job Titles category 0.11% 0.082% 0.066%
Number of daily rates quoted 10 9 4
South East median daily rate £155 £175 £125
Median daily rate % change year-on-year -11.43% +40.00% -16.67%
10th Percentile £103 £123 £120
90th Percentile £202 £204 £133
England median daily rate £150 £170 £150
% change year-on-year -11.76% +13.33% -
Number of hourly rates quoted 1 1 4
South East median hourly rate £14.20 £17.00 £18.25
Median hourly rate % change year-on-year -16.47% -6.85% -
10th Percentile £14.10 £17.00 £16.43
90th Percentile £14.30 £17.00 £19.63
England median hourly rate £14.85 £20.75 £17.00
% change year-on-year -28.46% +22.06% +28.30%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 13,932 15,930 15,127
% of contract IT jobs with a recognized job title 94.38% 94.75% 94.75%
Number of daily rates quoted 8,250 9,450 8,693
South East median daily rate £440 £425 £410
Median daily rate % change year-on-year +3.53% +3.66% +2.50%
10th Percentile £250 £258 £249
90th Percentile £600 £580 £556
England median daily rate £475 £450 £450
% change year-on-year +5.56% - +5.88%
Number of hourly rates quoted 606 679 671
South East median hourly rate £23.50 £19.00 £17.77
Median hourly rate % change year-on-year +23.68% +6.92% -9.45%
10th Percentile £11.72 £10.96 £10.50
90th Percentile £60.00 £50.75 £48.00
England median hourly rate £20.00 £18.51 £18.50
% change year-on-year +8.08% +0.03% -2.63%

2nd Line Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Service Desk Analyst in the South East

2nd Line Service Desk Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Service Desk Analyst in the South East.

Contractor daily rate trend for 2nd Line Service Desk Analyst in the South East

2nd Line Service Desk Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Service Desk Analyst in the South East.

Contractor hourly rate trend for 2nd Line Service Desk Analyst in the South East

2nd Line Service Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Service Desk Analyst within the South East region over the 6 months to 17 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +22 8 £165 -17.50% 1
Hampshire +9 6 £145 +7.41%
Buckinghamshire +15 4 £198 -1.00%
Berkshire +2 4 £165 - 1
Surrey +28 1 £188 +25.00%
2nd Line Service Desk Analyst
England

2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 August 2019, 2nd Line Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring 2nd Line Service Desk Analyst in the job title.

1 15 (100.00%) Windows
2 9 (60.00%) Windows 10
3 8 (53.33%) ITIL
4 7 (46.67%) Active Directory
5 6 (40.00%) Office 365
6 5 (33.33%) VMware
7 4 (26.67%) Citrix
7 4 (26.67%) SLA
7 4 (26.67%) Microsoft
7 4 (26.67%) Windows Server 2012
8 3 (20.00%) Analytical Skills
8 3 (20.00%) Windows Server 2008
8 3 (20.00%) Windows 7
8 3 (20.00%) SC Cleared
8 3 (20.00%) Security Cleared
8 3 (20.00%) ITIL Certification
8 3 (20.00%) Finance
8 3 (20.00%) Problem-Solving
9 2 (13.33%) Preventative Maintenance
9 2 (13.33%) Proactive Monitoring
9 2 (13.33%) Self-Motivation
9 2 (13.33%) Service Management
9 2 (13.33%) Service Delivery
9 2 (13.33%) Change Management
9 2 (13.33%) Disaster Recovery
9 2 (13.33%) Workflow
9 2 (13.33%) NHS
9 2 (13.33%) Windows Server 2003
9 2 (13.33%) Microsoft Office
9 2 (13.33%) VMware Infrastructure

2nd Line Service Desk Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.67%) Exchange Server 2010
1 1 (6.67%) Exchange Server 2013
1 1 (6.67%) MS Exchange
Applications
1 2 (13.33%) Microsoft Office
2 1 (6.67%) MS Visio
Cloud Services
1 6 (40.00%) Office 365
2 1 (6.67%) Mimecast
Communications & Networking
1 1 (6.67%) DHCP
1 1 (6.67%) FTP
1 1 (6.67%) Internet
1 1 (6.67%) Skype
1 1 (6.67%) TCP/IP
1 1 (6.67%) WAN
General
1 3 (20.00%) Finance
Miscellaneous
1 3 (20.00%) Analytical Skills
2 2 (13.33%) NHS
2 2 (13.33%) Self-Motivation
3 1 (6.67%) iPad
3 1 (6.67%) iPhone
Operating Systems
1 15 (100.00%) Windows
2 9 (60.00%) Windows 10
3 4 (26.67%) Windows Server 2012
4 3 (20.00%) Windows 7
4 3 (20.00%) Windows Server 2008
5 2 (13.33%) Windows Server
5 2 (13.33%) Windows Server 2003
6 1 (6.67%) Android
6 1 (6.67%) Windows XP
Processes & Methodologies
1 8 (53.33%) ITIL
2 3 (20.00%) Problem-Solving
3 2 (13.33%) Change Management
3 2 (13.33%) Coaching
3 2 (13.33%) Continuous Improvement
3 2 (13.33%) Disaster Recovery
3 2 (13.33%) Incident Management
3 2 (13.33%) Performance Monitoring
3 2 (13.33%) Preventative Maintenance
3 2 (13.33%) Proactive Monitoring
3 2 (13.33%) Problem Management
3 2 (13.33%) Root Cause Analysis
3 2 (13.33%) Service Delivery
3 2 (13.33%) Service Management
3 2 (13.33%) Supplier Management
3 2 (13.33%) Workflow
4 1 (6.67%) Change Control
4 1 (6.67%) CRM
4 1 (6.67%) ITSM
Programming Languages
1 1 (6.67%) SQL
Qualifications
1 3 (20.00%) ITIL Certification
1 3 (20.00%) SC Cleared
1 3 (20.00%) Security Cleared
2 2 (13.33%) Degree
2 2 (13.33%) ITIL Foundation Certificate
3 1 (6.67%) Microsoft Certification
Quality Assurance & Compliance
1 4 (26.67%) SLA
System Software
1 7 (46.67%) Active Directory
2 2 (13.33%) VMware Infrastructure
Vendors
1 5 (33.33%) VMware
2 4 (26.67%) Citrix
2 4 (26.67%) Microsoft
3 1 (6.67%) Adobe
3 1 (6.67%) Fujitsu
3 1 (6.67%) HP
3 1 (6.67%) Kofax
3 1 (6.67%) McAfee
3 1 (6.67%) Meraki
3 1 (6.67%) Mitel
3 1 (6.67%) Oracle
3 1 (6.67%) Sophos