Customer Service Contract Job Trends in Telford

Customer Service
Shropshire > Telford

The table below provides summary statistics and contractor rates for jobs advertised in Telford requiring Customer Service skills. It covers contract job vacancies from the 6 months leading up to 8 October 2025, with comparisons to the same periods in the previous two years.

6 months to
8 Oct 2025
Same period 2024 Same period 2023
Rank 39 15 -
Rank change year-on-year -24 - -
Contract jobs citing Customer Service 3 11 0
As % of all contract jobs in Telford 1.64% 12.64% -
As % of the Processes & Methodologies category 1.72% 15.28% -
Number of daily rates quoted 1 11 0
Median daily rate (50th Percentile) £494 £562 -
Median % change year-on-year -12.06% - -
Shropshire median daily rate £494 £562 -
% change year-on-year -12.06% - -

All Process and Methodology Skills
Telford

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Telford.

Contract vacancies with a requirement for process or methodology skills 174 72 38
As % of all contract IT jobs advertised in Telford 95.08% 82.76% 88.37%
Number of daily rates quoted 130 66 22
10th Percentile £325 £299 £405
25th Percentile £406 £338 £450
Median daily rate (50th Percentile) £512 £435 £490
Median % change year-on-year +17.86% -11.30% -7.55%
75th Percentile £538 £514 £567
90th Percentile £542 £567 £588
Shropshire median daily rate £506 £434 £480
% change year-on-year +16.53% -9.54% -9.43%
Number of hourly rates quoted 1 0 0
Median hourly rate £25.15 - -
Shropshire median hourly rate £31.31 £23.60 -
% change year-on-year +32.65% - -

Customer Service
Job Vacancy Trend in Telford

Historical trend showing the proportion of contract IT job postings citing Customer Service relative to all contract IT jobs advertised in Telford.

Customer Service job vacancy trend in Telford

Customer Service
Daily Rate Trend in Telford

Contractor daily rate distribution trend for jobs in Telford citing Customer Service.

Contractor daily rate distribution trend for jobs in Telford citing Customer Service

Customer Service
Hourly Rate Trend in Telford

Contractor hourly rate distribution trend for jobs in Telford citing Customer Service.

Contractor hourly rate distribution trend for jobs in Telford citing Customer Service

Customer Service
Co-Occurring Skills & Capabilities in Telford by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 3 (100.00%) Microsoft Excel
1 3 (100.00%) Microsoft PowerPoint
2 1 (33.33%) Microsoft Office
General
1 3 (100.00%) Social Skills
2 1 (33.33%) Analytical Skills
2 1 (33.33%) Influencing Skills
Job Titles
1 3 (100.00%) Service Design Manager
1 3 (100.00%) Service Manager
1 3 (100.00%) Service Transition Manager
1 3 (100.00%) Transition Manager
Processes & Methodologies
1 3 (100.00%) ITIL
1 3 (100.00%) Project Delivery
1 3 (100.00%) Service Design
2 1 (33.33%) Active Listening
2 1 (33.33%) Coaching
2 1 (33.33%) Problem-Solving
2 1 (33.33%) Risk Management
2 1 (33.33%) Service Delivery
Qualifications
1 1 (33.33%) SC Cleared
1 1 (33.33%) Security Cleared
Vendors
1 1 (33.33%) Microsoft