Customer Service Jobs in Telford

Customer Service
Shropshire > Telford

The following table provides summary statistics for permanent job vacancies advertised in Telford with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 5 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 21 25 28
Rank change year-on-year +4 +3 -15
Permanent jobs citing Customer Service 9 7 4
As % of all permanent jobs advertised in Telford 5.42% 5.43% 2.72%
As % of the Processes & Methodologies category 6.25% 5.43% 2.84%
Number of salaries quoted 5 1 4
10th Percentile £13,200 - £37,838
25th Percentile £13,500 £56,250 £51,281
Median annual salary (50th Percentile) £30,000 £57,500 £62,500
Median % change year-on-year -47.83% -8.00% -3.85%
75th Percentile £37,500 £58,750 £66,250
90th Percentile - - -
Shropshire median annual salary £28,750 £57,500 £29,750
% change year-on-year -50.00% +93.28% -54.23%

All Process and Methodology Skills
Telford

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Telford with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 144 129 141
As % of all permanent jobs advertised in Telford 86.75% 100.00% 95.92%
Number of salaries quoted 103 70 108
10th Percentile £30,000 £42,475 £31,250
25th Percentile £32,500 £52,500 £36,625
Median annual salary (50th Percentile) £40,000 £60,000 £52,500
Median % change year-on-year -33.33% +14.29% +10.53%
75th Percentile £58,750 £73,689 £65,313
90th Percentile £77,500 £80,000 £73,775
Shropshire median annual salary £40,750 £60,000 £46,750
% change year-on-year -32.08% +28.34% +3.89%

Customer Service
Job Vacancy Trend in Telford

Job postings citing Customer Service as a proportion of all IT jobs advertised in Telford.

Job vacancy trend for Customer Service in Telford

Customer Service
Salary Trend in Telford

3-month moving average salary quoted in jobs citing Customer Service in Telford.

Salary trend for Customer Service in Telford

Customer Service
Salary Histogram in Telford

Salary distribution for jobs citing Customer Service in Telford over the 6 months to 5 May 2024.

Salary histogram for Customer Service in Telford

Customer Service
Co-occurring Skills and Capabilities in Telford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (22.22%) SharePoint
Applications
1 5 (55.56%) Microsoft Office
2 3 (33.33%) Microsoft Excel
2 3 (33.33%) Microsoft PowerPoint
Business Applications
1 2 (22.22%) Dynamics NAV
Cloud Services
1 3 (33.33%) Microsoft 365
2 1 (11.11%) OneDrive
2 1 (11.11%) Power Platform
Communications & Networking
1 1 (11.11%) Broadband
1 1 (11.11%) VPN
1 1 (11.11%) Wi-Fi
General
1 8 (88.89%) Social Skills
2 7 (77.78%) Analytical Skills
3 4 (44.44%) Influencing Skills
3 4 (44.44%) Organisational Skills
4 2 (22.22%) Manufacturing
5 1 (11.11%) Retail
Job Titles
1 4 (44.44%) Analyst
1 4 (44.44%) Product Analyst
1 4 (44.44%) Sales Analyst
2 2 (22.22%) Coordinator
3 1 (11.11%) Desktop Engineer
3 1 (11.11%) ICT Support
3 1 (11.11%) ICT Support Technician
3 1 (11.11%) ICT Technician
3 1 (11.11%) Junior
3 1 (11.11%) Junior Desktop Engineer
3 1 (11.11%) Support Technician
Miscellaneous
1 2 (22.22%) Analytical Mindset
2 1 (11.11%) e-Learning
Operating Systems
1 1 (11.11%) Mac OS
1 1 (11.11%) Windows
1 1 (11.11%) Windows 10
Processes & Methodologies
1 8 (88.89%) Problem-Solving
2 5 (55.56%) Mathematics
3 4 (44.44%) Continuous Improvement
3 4 (44.44%) Customer Requirements
4 3 (33.33%) Time Management
5 2 (22.22%) ERP
5 2 (22.22%) Project Delivery
5 2 (22.22%) Project Management
6 1 (11.11%) Coaching
6 1 (11.11%) Mentoring
Programming Languages
1 2 (22.22%) SQL
Qualifications
1 5 (55.56%) Degree
2 1 (11.11%) MCSE
2 1 (11.11%) Microsoft Certification
Quality Assurance & Compliance
1 1 (11.11%) QA
1 1 (11.11%) SLA
System Software
1 1 (11.11%) Active Directory
Systems Management
1 1 (11.11%) SCCM
Vendors
1 3 (33.33%) Microsoft
2 1 (11.11%) Apple
2 1 (11.11%) Cisco
2 1 (11.11%) ServiceNow