Customer Experience Contracts in Tyne and Wear

Customer Experience (CX)
North East > Tyne and Wear

The table below provides summary statistics for contract job vacancies advertised in Tyne and Wear requiring Customer Experience skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Experience over the 6 months leading up to 27 July 2025, comparing them to the same period in the previous two years.

6 months to
27 Jul 2025
Same period 2024 Same period 2023
Rank 29 29 34
Rank change year-on-year 0 +5 +13
Contract jobs citing Customer Experience 3 1 2
As % of all contract jobs advertised in Tyne and Wear 1.34% 0.56% 0.93%
As % of the Processes & Methodologies category 1.63% 0.63% 1.05%
Number of daily rates quoted 2 1 1
10th Percentile - - -
25th Percentile £425 £613 £463
Median daily rate (50th Percentile) £450 £625 £525
Median % change year-on-year -28.00% +19.05% +5.00%
75th Percentile £475 £638 £588
90th Percentile - - -
North East median daily rate £450 £625 £525
% change year-on-year -28.00% +19.05% +5.00%
Number of hourly rates quoted 1 0 0
10th Percentile - - -
25th Percentile £13.75 - -
Median hourly rate £14.50 - -
75th Percentile £15.25 - -
90th Percentile - - -
North East median hourly rate £14.50 - -

All Process and Methodology Skills
Tyne and Wear

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Tyne and Wear.

Contract vacancies with a requirement for process or methodology skills 184 159 190
As % of all contract IT jobs advertised in Tyne and Wear 82.14% 88.83% 87.96%
Number of daily rates quoted 123 87 132
10th Percentile £200 £321 £328
25th Percentile £375 £391 £400
Median daily rate (50th Percentile) £463 £470 £525
Median % change year-on-year -1.60% -10.48% -
75th Percentile £572 £550 £650
90th Percentile £638 £650 £736
North East median daily rate £460 £470 £500
% change year-on-year -2.13% -6.00% -0.79%
Number of hourly rates quoted 10 16 6
10th Percentile £11.60 £11.81 £17.50
25th Percentile £13.47 £17.94 £18.19
Median hourly rate £17.15 £19.75 £19.75
Median % change year-on-year -13.16% - +22.06%
75th Percentile £20.46 £55.00 £29.06
90th Percentile £23.76 £70.00 £32.88
North East median hourly rate £17.15 £26.39 £26.00
% change year-on-year -35.00% +1.48% +57.58%

Customer Experience
Job Vacancy Trend in Tyne and Wear

Job postings citing Customer Experience as a proportion of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Customer Experience in Tyne and Wear

Customer Experience
Contractor Daily Rate Trend in Tyne and Wear

3-month moving average daily rate quoted in jobs citing Customer Experience in Tyne and Wear.

Daily rate trend for Customer Experience in Tyne and Wear

Customer Experience
Contractor Hourly Rate Trend in Tyne and Wear

3-month moving average hourly rates quoted in jobs citing Customer Experience in Tyne and Wear.

Hourly rate trend for Customer Experience in Tyne and Wear

Customer Experience
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Experience within the Tyne and Wear region over the 6 months to 27 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Newcastle upon Tyne -1 3 £450 -28.00% 6
Customer Experience
North East

Customer Experience
Co-occurring Skills and Capabilities in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (66.67%) AWS
2 1 (33.33%) Amazon Bedrock
2 1 (33.33%) Amazon EC2
2 1 (33.33%) Amazon S3
2 1 (33.33%) AWS CodePipeline
2 1 (33.33%) Cloud Computing
2 1 (33.33%) GitHub
2 1 (33.33%) SaaS
Database & Business Intelligence
1 1 (33.33%) Amazon RDS
Development Applications
1 1 (33.33%) Postman
General
1 2 (66.67%) Finance
2 1 (33.33%) Analytical Skills
2 1 (33.33%) Social Skills
Job Titles
1 1 (33.33%) Artificial Intelligence Engineer
1 1 (33.33%) Designer
1 1 (33.33%) IT Support
1 1 (33.33%) Solutions Designer
Libraries, Frameworks & Software Standards
1 1 (33.33%) Middleware
1 1 (33.33%) OpenAPI
1 1 (33.33%) REST
1 1 (33.33%) Swagger
1 1 (33.33%) Web Services
Miscellaneous
1 2 (66.67%) Data Protection Act
1 2 (66.67%) Enterprise Software
2 1 (33.33%) AI Agents
2 1 (33.33%) Self-Motivation
Processes & Methodologies
1 3 (100.00%) Problem-Solving
2 2 (66.67%) Business Strategy
2 2 (66.67%) Data Protection
3 1 (33.33%) Artificial Intelligence
3 1 (33.33%) Artificial Intelligence Engineering
3 1 (33.33%) Collaborative Working
3 1 (33.33%) Competitor Analysis
3 1 (33.33%) Computer Science
3 1 (33.33%) Customer Engagement
3 1 (33.33%) Customer Service
3 1 (33.33%) Customer-Centricity
3 1 (33.33%) End-to-End Testing
3 1 (33.33%) Fintech
3 1 (33.33%) Machine Learning
3 1 (33.33%) Microservices
3 1 (33.33%) Natural Language Processing
3 1 (33.33%) Prompt Engineering
3 1 (33.33%) Translating Business Requirements
3 1 (33.33%) UML
3 1 (33.33%) Validation
Programming Languages
1 1 (33.33%) SQL
Qualifications
1 1 (33.33%) Computer Science Degree
1 1 (33.33%) Degree
Vendors
1 1 (33.33%) ServiceNow