17 of 17 Customer Experience Jobs in the North East

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Durham (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer More ❯

We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team. What We're Looking For The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You'll need to be a problem solver, a strong communicator, and someone who … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd … accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong More ❯

from multiple sources to develop strategic oversight and articulate the impact on future network, asset and service development requirements Guide your team in obtaining intelligence for this analysis through customer insights, stakeholder aspirations, current and future third-party development pressures and network performance data in conjunction with identifying and understanding our asset needs, safety commitments and risks. Ensure plans … targets. Lead, directly and indirectly, the ongoing engagement with internal and external stakeholders in needs identification and forward planning processes, ensuring proposed activities and investments contribute to improving the customer experience, safety performance and overall network performance in the region. Act as ambassador to ensure the Regions network requirements are considered and reflected in the development of the … Roads Investment Strategy for Strategic Network Studies (which may develop into major scheme interventions), Route Optimisation Packages, and Improving Network Performance & Safety Regional Small Scheme Packages. About you. Extensive experience of creating strategies and developing business and operational plans Strong commercial and financial acumen Excellent stakeholder management and communication skills Knowledge of relevant legislative and regulatory frameworks About us. More ❯

provide business analysis and improvement expertise and input into Business and IT projects, business improvement and change activities.In the role of Business Analyst, you will utilise your knowledge and experience to support the Business to:-• Develop a deep understanding of what is important to our customers, colleagues and business partners in relation to the activity being completed.• Provide business … and ways of working ensuring the future state reflects industry and technology best practice.• Be aligned with the corporate strategy and proactively identify areas for business improvement that improve customer experience, value for money and realise commercial benefits.• Remain current in relation to business analysis and improvement best practice and evolve the Groups approach, tools and techniques based … maturity.• Provide coaching as needed in relation to the Group’s business analysis approach to increase colleagues' awareness and capability. What you need What we are looking for: Previous experience of working in a Business Analyst role within a highly regulated industry. Experience of end-to-end business process mapping of ‘as is’ and ‘to be’ processes to More ❯

tools and databases (e.g., Excel, Power BI, SQL). What We Offer: Full support towards your Data Analyst apprenticeship. A collaborative, supportive team environment. Opportunity to gain hands-on experience with operational data systems. Long-term development opportunities within a growing business. Future Prospects: CMS has taken a significant step forward by establishing a dedicated data team. This team … the business. Data is no longer just an operational necessity; it is the driving force behind transformative change at CMS. From uncovering actionable insights to optimising processes and enhancing customer experience, our data initiatives are shaping the future of the business While these efforts have already begun to deliver meaningful change, CMS is just at the start of … The potential for growth, learning, and innovation is vast, and this is only the beginning of what data can help CMS achieve. Employer Description: With over 20 years of experience, CMS UK Ltd delivers nationwide expertise in the installation, maintenance, and repair of HVAC systems. The company provides a comprehensive, end-to-end service-from design through to ongoing More ❯

other rather than micromanaging, fostering a supportive atmosphere where ideas flow freely. Their team seamlessly integrates with product owners to prepare sprint work, collaborates with account managers for optimal customer experience, and partners with operations to ensure stable and high-performing applications. What They're Looking For: While their current stack includes PHP, Slim Framework, JavaScript, React, and … MySQL, they're primarily interested in candidates with commercial experience in modern programming languages and a strong grasp of software development principles. Demonstrable experience with MVC frameworks and/or modern JavaScript frameworks is essential. Beyond specific technologies, they highly value (and encourage learning in) the following areas: Accessibility best practices and standards for front-end development Testing More ❯

take ownership of third-party marketplace activity, managing platforms such as Amazon, eBay, Wayfair, B&Q, and The Range. You'll ensure listings are optimized, pricing is competitive, and customer experience remains consistently strong. If you thrive in a fast-paced environment and enjoy using data to drive growth, this role offers real opportunity. What you'll be … major online marketplaces Uploading new products, optimizing content, pricing, and visuals Monitoring sales performance, ROI, and campaign results Working cross-functionally to manage stock availability and order flow Handling customer feedback and ensuring service levels are met Supporting marketing campaigns, promotions, and A/B testing Staying up to date with marketplace policies and compliance needs What we're … looking for: Previous experience managing online marketplaces (Amazon, eBay etc.) Strong knowledge of ecommerce platforms and digital best practices Proficient with Excel and familiar with CMS and channel management tools Detail-oriented and highly organised with excellent communication skills Understanding of ecommerce SEO and digital marketing principles Experience in the kitchen, bathroom or home improvement space is a More ❯

and Cubic Defense (CD). Explore more on Job Details: As part of the Cubic Transportation Services IT Team, you will bring a wealth of Network Architecture knowledge and experience to a team responsible for the full lifecycle management of the Network Infrastructure that underpins the systems and solutions that Cubic provides to high profile and demanding clients such … load balancers. Habitually review working practices and performance with a view to improving processes, procedures, and general levels of service, ultimately engendering a "continuous improvement" culture resulting in enhanced customer experience and company profitability. Participate in solution design for bid and proposal efforts to ensure fit for purpose and cost-effective Network Infrastructure solutions are included. Collaborate with … duties assigned by the Supervisor/Manager from time-to-time, as may be reasonably required of them. The candidate may be required to work on other Cubic or customer sites Support project deployments and critical incidents with out of hours working as required. Comply with Cubic's values and adherence to all company policy and procedures. In particular More ❯

37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI … an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge of Windows operating systems and network technologies. Excellent problem-solving and … learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme. You may have experience as: Service Desk Analyst, Call Handler, Customer Service Representative, Contact Centre Agent, or Customer Agent. More ❯

results-driven Technical Support Manager to lead our dynamic software support team. In this critical role, you will oversee daily operations, drive performance, and ensure the highest standards of customer service and technical support. This is a fantastic opportunity for an experienced leader with a strong background in software support, excellent people management skills, and a commitment to continuous … plans. Monitor team performance and implement improvement initiatives to enhance productivity and service quality. Foster a collaborative, high-morale work environment that motivates staff to perform at their best. Customer Service & Relationship Management Maintain high levels of customer satisfaction through prompt, efficient, and empathetic issue resolution. Act as a point of escalation for complex technical issues and ensure … timely resolutions. Develop strong relationships with key customers, understanding their business needs and aligning support strategies accordingly. Capture and analyse customer feedback to inform service enhancements and product improvements. Technical & Product Expertise Maintain deep knowledge of Fitfactory's software solutions and the manufacturing sector. Provide expert-level troubleshooting and guidance to team members and customers. Proactively identify and address More ❯

Customer Service Advisor/Technical Advisor 6-Month Contract | Inside IR35? £16.50 per hour (PAYE)?? Location: Newcastle (Monday to Friday) Working Pattern: Office-based for the first 8 weeks, then remote A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers, providing support … You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams. As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience. … Essential Skills Experience in fast-paced call or contact centres Strong problem-solving skills with complex queries Comfortable using IT systems like ServiceNow Good knowledge of FCA rules and compliance Clear and professional communication skills £16.50 per hour (PAYE) | Newcastle (Monday to Friday) | Office-based for 8 weeks, then remote If you have a strong background in customer More ❯

Join a supportive team where your insight will directly contribute to business growth and customer satisfaction. Gain hands-on experience with real data and real impact—this is your opportunity to build a rewarding career in ecommerce and data. Apply now and become part of something exciting at Leader Online Limited! Role Pulling product and performance data from … decision-making, and data skills are in high demand across a diverse range of sectors in the UK. Data analytics enables companies to understand market trends, optimise operations, personalise customer experiences, and predict future outcomes Our Data & Business Insights course empowers business professionals to take their role to new levels, improving your efficiency, productivity and job satisfaction Through a … known for delivering high-quality products across B2B and B2C markets—from luxury bathrooms and stylish doors to premium flooring and DIY essentials. With a passion for innovation, exceptional customer experiences, and an ever-growing product catalogue, they're redefining convenience in the ecommerce world. More ❯

Technical Customer Support Team Leader We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we're on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Technical Customer Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support. Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts a … pm, once training is completed. Here's why you will love this role.... - Lead and develop a team of technical support advisors - Make a real impact by championing customer needs across the business - Work in a fast-paced environment where no two days are the same - Collaborate with engineering, operations, and product teams to enhance service quality - Be part More ❯

Customer Tech Support Team Leader We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we're on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Tech Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support. Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts a … pm, once training is completed. Here's why you will love this role.... - Lead and develop a team of technical support advisors - Make a real impact by championing customer needs across the business - Work in a fast-paced environment where no two days are the same - Collaborate with engineering, operations, and product teams to enhance service quality - Be part More ❯

re known for delivering high-quality products across B2B and B2C marketsfrom luxury bathrooms and stylish doors to premium flooring and DIY essentials. With a passion for innovation, exceptional customer experiences, and an ever-growing product catalogue, they're redefining convenience in the ecommerce world. They're now on the lookout for a driven and detail-focused Data Apprentice … opportunity for someone passionate about data, analysis, and learning how insight drives real business decisions. Join a supportive team where your insight will directly contribute to business growth and customer satisfaction. Gain hands-on experience with real data and real impactthis is your opportunity to build a rewarding career in ecommerce and data. Apply now and become part More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … proceed. Salary & Benefits: Basic Salary: £25,000 - £35,000 (depending on experience) Realistic OTE: £60,000 - £80,000 Guarantee for up to 4 months Uncapped Commission Structure up to 40% 50/50 commission split on ancillary services (solicitors, surveys, etc.) Progression opportunities: Potential for a senior role with a more attractive base. Pension: Private pension schemes with Aviva … am - 8 pm One weekend in five (Saturday and Sunday, 9 am - 5 pm) with two days off during the week Flexibility to adjust weekends and schedules Desired Experience: Minimum of 2 years of experience as a Mortgage Advisor Experience in a whole-of-market environment (100+ lenders) Proven track record in both purchase and remortgage cases More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting … situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we … colleagues. At DXC, building a better you, builds a better us. We have openings for experienced Network Engineers to join our teams based in Erskine and Newcastle, due to customer requirements successful applicants must be eligible for high level UK Security clearance, SC. Duties and Responsibilities NOC 3rd line engineering support, including but not limited to the following activities More ❯