1 to 25 of 44 Customer Experience Jobs in the North East

throughout the UK & Ireland, we provide a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work towards our mission for our customers, help to choose … customers UK wide. The Opportunity: The role purpose is to lead and develop a high-performing branch operation, delivering profitable sales growth, exceptional customer experience, and operational excellence across all customer channels. The Branch Manager is responsible for setting branch strategy, driving commercial performance, managing branch operations ...

working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. Job description * As a Customer Experience Specialist, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most … trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning ...

working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. Job description * As a Customer Experience Specialist, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most … trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning ...

Customer Success Manager is responsible for driving customer value realisation, retention and expansion within Celeritys growth segment customer base. You will own the customer lifecycle from onboarding through to advocacy, building and maintaining strong relationships that secure renewals, generate expansion opportunity and make a positive impact … Revenue Retention (NRR) and our Net Promoter Score (NPS). Working closely with the Head of Customer Success, Sales, Account Mangement, Marketing, Technical and Delivery teams, you will manage a portfolio of 50-75 growth segment customers, ensuring they realise value from their investment and achieve their business objectives. ...

full fibre network and looking for an experienced FTTP Install Engineer to join our growing team. If you're passionate about delivering a great customer experience, take pride in high-quality installations and enjoy working outdoors, we'd love to hear from you. What you'll be doing … Working on overhead and underground PIA networks Completing site surveys and installation documentation Maintaining high Health & Safety standards at all times Delivering an exceptional customer experience during every visit Ensuring all work is completed to company and industry standards What we're looking for We're looking ...

celebrates diversity, encourages teamwork, and strives for excellence. We’re looking for a Field Service Engineer to join our growing UK Operations Team, supporting customer sites across the UK and Europe. In this hands‐on, high-impact role, you’ll lead on‐site installations, direct third‐party contractors … technical point of contact for our customers. You’ll play a critical role in delivering a safe, high‐quality installation and service experience while representing UVeye professionally in the field. This role requires strong technical judgement, a customer service mindset, excellent communication skills, and the ability to adapt ...

with the power to reach, captivate, and inspire audiences. Learn more at www.heygen.com . Visit our Mission and Culture doc here . Role Overview Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform, not just product adoption. HeyGen is not just a video … creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization. Customer Success owns making that transformation real after the sale. We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement ...

Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe. Job Description Senior Transition Manager Lead Strategic Customer Mobilisation Across One of the UK's Largest Oracle Managed Services Practices Where does this role fit into Version 1? As Senior Transition Manager … Service Delivery Managers, Technical Managers and Delivery teams, you will provide strategic leadership across complex transition programmes, driving operational readiness, governance, risk management and customer satisfaction. Your focus will be to deliver controlled, low-risk and commercially successful transitions that establish long-term customer confidence from day one. ...

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week … support with your application, please let us know in your application or throughout the process. The role As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd ...

across 15+ data centers. Backed by 130M in funding, we're shaping the future of how the world connects. About the Role At PubNub, customer growth is a key part of our go-to-market strategy. As our Customer Lifecycle Marketing Manager, you'll own the marketing programs … more of our platform, realize greater value, expand their usage, and stay engaged throughout their journey. You'll lead lifecycle marketing initiatives focused on customer health, retention, expansion, and re-engagement, working closely with Customer Success, Account Managers, and our Go-to-Market Engineering (GTME) team. Success ...

Engineer specialising in Geospatial Navigation, you will play a pivotal role in our company's sales process by leveraging your technical expertise to understand customer requirements, propose tailored solutions, and demonstrate the value of our products or services. You will collaborate closely with the sales team to effectively communicate … technical aspects of our offerings and address customer concerns, ultimately contributing to the acquisition of new business and the expansion of existing accounts. Moreover, you will support the sales team in ensuring customer satisfaction by managing timelines and providing clients with regular updates on project progress. Your role ...

experienced Service Delivery Manager to take ownership of a portfolio of managed services customers and play a key role in delivering an excellent customer experience. This is a fully remote role, with just 2 days per month in one of the company’s offices in Bristol, Newcastle or Glasgow. … your customers, building strong relationships with senior stakeholders and ensuring services are performing effectively. About You We’re looking for someone with proven experience in Service Delivery or operational leadership within an MSP/managed services environment. You’ll ideally have: Strong customer and stakeholder management experience ...

experienced Service Delivery Manager to take ownership of a portfolio of managed services customers and play a key role in delivering an excellent customer experience. This is a fully remote role, with just 2 days per month in one of the company’s offices in Bristol, Newcastle or Glasgow. … your customers, building strong relationships with senior stakeholders and ensuring services are performing effectively. About You We’re looking for someone with proven experience in Service Delivery or operational leadership within an MSP/managed services environment. You’ll ideally have: Strong customer and stakeholder management experience ...

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

connected areas: (1) Modernizing the platform that powers critical transactional communications across channels; (2) Building shared capabilities that help Affirm create a more coordinated experience across marketing and transactional comms. Together, this work will simplify how teams build and manage communications, strengthen the reliability and scalability of our systems … help us deliver more relevant and consistent customer experiences. You ll partner closely with Engineering and teams across Product, Marketing, Ops, Design, Analytics, and Legal and Compliance to set product direction and turn it into capabilities teams can successfully adopt. You ll navigate complex technical and business tradeoffs, balance ...

teams and are expected to be technically proficient when representing our products to our customers. The opportunity: As the Staff Product Manager for OpenTelemetry Experience, you ll own the end-to-end journey for helping people and agents instrument workloads and successfully send useful OpenTelemetry data to Grafana Cloud. … injection, or client-side OpenTelemetry Collectors. Each path presents different decisions, deployment requirements, configuration steps, and potential failure modes. You ll define a coherent experience that helps users choose the right approach, complete setup successfully, troubleshoot problems, and understand whether their telemetry is healthy and useful. You ll design ...

Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily. Our employees are experts … employee experience, workforce communications and technology. Joining Firstup means joining a movement to make work better for every worker. As the world s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain ...

feel safe and valued and empowered with the right tools and support. Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join … responsibilities include Provide a single point of contact for our employees and confidence that we are actively addressing their IT issues. Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service ...

join our IT & Dev team in Newcastle. This is a senior, hands-on role with ownership of the quality, performance and maintainability of our customer-facing Shopify experience. The successful candidate will translate commercial and creative priorities into fast, accessible and engaging storefront experiences; lead theme architecture and front … engineering standards; and use data, experimentation and sound technical judgement to improve conversion and customer experience. Our e-commerce operation is centred on a multi-store Shopify Plus environment serving multiple international markets. The storefronts integrate with marketing, analytics, review, customer service, logistics and mobile-app platforms, with ...

grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your … practices and performance with a view to improving processes, procedures and general levels of service, ultimately engendering a "continuous improvement" culture resulting in enhanced customer experience Leverage your technical prowess to lead and guide project and product teams, ensuring optimal outcomes Establish comprehensive design principles and chart strategic ...

technical conversations and working directly with customers on technical solutions and troubleshooting. This is a hands-on technical role. You will work directly with customer engineering teams, developers, and IT stakeholders to resolve complex technical issues across Ketch's platform. You will also support our PS team during customer implementations as the technical expert in the room. This role reports to the Head of Customer Experience and partners closely with our US support, services, and engineering teams. What You'll Do Serve as the primary technical support resource for European customers, owning ticket resolution ...

Saturday 10:00 - 19:00 Sunday 10:00 - 19:00 Turn Conversations into Sales. Bring World-Class Technology to Life.Are you passionate about technology, customer experience, and helping people find products they'll love? Do you thrive in a fast-paced retail environment where every day is different … brand Join a supportive, energetic, and high-performing team environment Your Role As the face of the brand in-store, you'll create memorable customer experiences and help shoppers discover the latest innovations in home entertainment. You'll Be Responsible For: Driving Sales & Creating Exceptional Experiences Engaging customers ...

revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company we made history in 2021 by becoming a public benefit corporation (PBC), legally … career with a company that has track record of success and excellent corporate culture grounded in our values Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software, this ...

hour Sales Advisor for their store in Middlesbroughs Cleveland Centre . Youll join the franchises largest store, where confidence, personality and great customer conversations are central to the role. Alongside your basic salary, youll benefit from an uncapped commission scheme that rewards your performance. This opportunity would suit someone … with previous work experience who enjoys meeting people, building rapport and delivering excellent customer service. You dont need a telecoms background, but youll need a positive attitude, strong communication skills and the confidence to keep customers engaged in a busy retail environment. Whats in it for you: £13.45 ...