18 of 18 Customer Experience Jobs in the North East

IGT Solutions - Vice President-Sales (Insurance Domain) IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and … business excellence for our 75+ marquee customers across the global technology sector. IGT's Digital Engineering team collaborates closely with our customer's business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience Create and develop an effective sales strategy/sales penetration and … acquire new customers for IGT Overall 18+ years of experience with a strong experience in Travel Domain Extend and develop a portfolio of IGT IT services business Assess client IT needs and make recommendations including IT Services and Solutions Prepare sales visits and presentations to pitch IGT IT service, solutions and combination service package to customers Demonstrate IT More ❯

target of your sector and the pipeline development to enable future growth. Develop and drive the sector sales strategy in collaboration with marketing, across all sales channels and all customer sizes. Strong matrix management with key internal stakeholders to drive growth and an effortless customer experience across all channels. Collaborate with group commercial team and regional leads … to optimise sales resources and performance. Commercial contribution towards the wider strategic business objectives and projects. Champion the customer to ensure an outstanding customer experience. Knowledge & Experience Proven track record of successful management of sales and EBITDA delivery within a sales environment. Background in Oil & Gas/Training Sales is beneficial Excellent understanding of the marketing, competition … and customers in a given sector Proven track record of developing high performing sales tasks Extensive experience of delivering successful sales presentations Experience of identifying, growing and managing excellent customer relationships Experience of developing and executing a sector sales strategy Very high levels of customer focus and commitment to customer service excellence Operated at More ❯

Internal Technical Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales … be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience GCSE … Maths and English (or equivalent) None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience in similar sales/customer service environment. Experience with an electrical engineering role More ❯

for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. You'll Have The … Following Responsibilities Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all … aspects, considering the broad impact of solutions on the product roadmap. Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and More ❯

manage end-to-end delivery of multiple programmes or projects that have significant business impact. You'll bring skills in line management, coaching and mentoring and strong project management experience as you deliver projects that have significant impact on peoples lives day to day. Please note - we are hiring two Lead Digital Project Managers. Due to the location of … and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Confidence in delivering complex, high-impact projects from start to finish, keeping them on time, on budget, and within scope. Ability to make projects commercially viable … skills in managing risks, issues, and dependencies, and supporting others to do the same. A natural leader who can build positive team culture, handle challenges, and lead by example. Experience in influencing senior stakeholders, resolving strategic issues, and navigating complex environments. Ability to set priorities and guide teams, helping colleagues succeed in challenging situations. Expertise in managing suppliers and More ❯

impactful sales campaigns, collaborating with cross-functional teams.Develop marketplace operations – a strategic growth pillar for the business.Work closely with partners and dealer networks to ensure seamless Click & Collect experiences.Enhance customer experience by supporting service teams and reducing contact rates.Support operational excellence, including order and inventory management. The Person: 3+ years’ experience in E-Commerce (DTC or marketplace More ❯

marketing, analytics, and operational teams, driving growth through performance marketing, SEO, conversion optimisation, and data-led insights. You will manage and mentor a multidisciplinary team, ensuring sustainable growth, improved customer journeys, and maximised digital marketing ROI. Additionally, you will act as a senior voice within the leadership team, influencing wider business strategy. Responsibilities Define and execute the digital strategy … Retargeting. Optimise metrics including CAC, LTV, ROAS, and AOV. Manage e-commerce platform roadmap and deliver a high-performance, mobile-first UX/UI. Enhance conversion rates and overall customer experience. Drive a data-led approach with clear KPIs across channels. Ensure accurate tracking, reporting, and resolution of analytics issues. Manage BI and reporting (Power BI, SQL, BigQuery) plus … and automation via APIs and connectors. Monitor trends and emerging tech (AI, personalisation, omnichannel) to enhance digital capabilities. Implement tools and processes to improve efficiency, tracking, and reporting. Essential Experience: 5+ years experience in a senior digital leadership role within e-commerce or retail. Strong commercial acumen with digital P&L ownership and a track record of growth More ❯

unrivalled opportunity to join one of the UK's fastest growing motor groups at our Stoneacre Sunderland, Volvo site. Are you passionate about cars, digital media, and delivering exceptional customer experiences? As our digital and product specialist, you will play an essential part in both our online pr click apply for full job details More ❯

Helpdesk Manager - Managed Service Provider (MSP) ?? Location: Hull ?? Salary: Up to £40,000 per annum (depending on experience) ?? Full-time, Permanent About Us We're a fast-paced and growing Managed Service Provider (MSP) delivering high-quality IT support and solutions to a diverse client base. Our success comes from our commitment to technical excellence, proactive service, and a … strong team culture. We're now looking for a Helpdesk Manager to lead our 1st and 2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations … reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery and people development. Essential Skills & Experience: Previous experience in a similar Helpdesk/Service Desk Manager role, ideally within an MSP environment. Strong understanding of Microsoft 365, Windows Server, networking, and remote support tools. More ❯

Company Our client is a fast-growing technology and services business that helps organisations streamline operations and deliver exceptional customer experiences. They pride themselves on innovation, flexibility, and providing tailored solutions to meet evolving business needs. Following a period of consolidation, sorting internal processes and becoming profitable again, they're looking to build on their foundations with improvements to … Salesforce org, ensuring stability and performance. Configure and update custom objects, fields, workflows, validation rules, and flows. Support integrations with third-party systems and manage complex configurations. Improve user experience through page layouts, Lightning components, and UI enhancements. Drive adoption of Sales Cloud and Service Cloud best practices. Provide user support, training, and create actionable reports and dashboards. Collaborate … with cross-functional teams to gather requirements and deliver projects. Maintain documentation and contribute to knowledge sharing within the team. Skills & Experience Proven experience as a Salesforce Administrator in a customised environment. Strong knowledge of Sales Cloud and Service Cloud (Marketing Cloud experience is a plus). Salesforce Administrator certification (additional certifications desirable). Familiarity with declarative More ❯

end-to-end software and hardware implementation projects for customers across the public and private sectors. You'll be the driving force behind projects, managing timelines, budgets, communications, and customer engagement from kick-off to successful go-live. With our typical implementation cycle lasting around six months, you'll enjoy a fast-paced, dynamic role where strong soft skills … that genuinely make a difference. You don't need an Occupational Health background—just the confidence and capability to run with a programme and lead customers through change. Requirements • Experience managing software implementation projects (SaaS experience highly beneficial). • Ability to communicate clearly, run meetings confidently, and build rapport with customers and stakeholders at all levels. • Strong organisational … but not mandatory. Key Responsibilities • Own and manage end-to-end Occupational Health implementation projects across cloud (SaaS) and associated hardware solutions. • Lead project planning, budgeting, forecasting, reporting, and customer communications. • Run project meetings, present effectively to stakeholders, and ensure clear, confident communication throughout delivery. • Collaborate with internal product, technical, and development teams to ensure successful configuration and deployment. More ❯

powered by AWS and AI — and we need creative minds to help us shape the future! What You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You’d be joining us at an exciting time where we are … and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye … use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community. What You'll Bring: Excellent Team Management and Leadership Qualities with experience managing, coaching and supporting IT service desk staff Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Oversee daily More ❯

unrivalled opportunity to join one of the UK's fastest growing motor groups at our Stoneacre Sunderland, Volvo site. Are you passionate about cars, digital media, and delivering exceptional customer experiences? As our digital and product specialist, you will play an essential part in both our online presence, and our customers experience within our dealership. Here at Stoneacre … competitive salary A flexible approach to working patterns A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Uniform provided Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free parking An average day as a Digital & Product Specialist... Uploading and managing … a high standard Delivering exceptional handovers to customers purchasing new or used vehicles, demonstrating key features and ensuring they feel confident with their new Volvo Requesting and managing online customer reviews to help grow our digital reputation Assisting with digital marketing initiatives and dealership events when required About you... Strong digital literacy and confidence with online platforms Possess great More ❯

So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Head of Systems Development to ensure the systems estate operates efficiently and securely to help deliver the digital transformation strategy. Could … solutions motivates you, and seeing technology enable business transformation and deliver measurable outcomes gives you a sense of achievement, we would be very interested in learning more about your experience and expertise. Here's why you'll love this role... - Lead and inspire a talented team of developers, architects, analysts, and testers ( Salesforce & non Salesforce) - Shape and deliver Quickline … leadership to drive data driven decision-making. - Play a pivotal role in ensuring secure, reliable, and compliant systems. Here's why you'll be great in this role... - Proven experience leading software development or IT operations teams in complex environments. - Thrives in fast paced settings and excels at driving organizational change. - Strong strategic mindset paired with operational execution skills. More ❯

Connect Support Engineer Location: Newham Employment Type: Full-Time Contract Type: 3 months 500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by … Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using ITSM … teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide management summaries and reports on system health and support activities. Required Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with IVR systems, call flow design, and telephony concepts. Proficiency in ITSM tools. Experience 3+ years in More ❯

Connect Support Engineer Location: Newham Employment Type: Full-Time Contract Type: 3 months £500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by … Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues and ensure timely resolution using ITSM … teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide management summaries and reports on system health and support activities. Required Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with IVR systems, call flow design, and telephony concepts. Proficiency in ITSM tools. Experience 3+ years in More ❯

Salesforce Administrator. The succesful candidate will be responsible for the delivery, support, and development of the Salesforce platform. Acts as the in-house expert, ensuring users have a positive experience through effective support, troubleshooting, and system improvements and leads projects that align with business objectives. Key Responsibilities Support and develop the Salesforce platform in line with ICT strategy. Investigate … data issues, and system queries. Assist in developing and implementing policies, procedures, and strategies. Maintain accurate system architecture and documentation. Promote proactive use of ICT to improve staff and customer experience. Provide user guidance, training, and technical support. Suggest improvements based on user feedback. Collaborate with internal teams and external partners to resolve complex issues. Stay up to date … Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your More ❯

system upgrades to ensure reliability and compliance. Working to MoJ site standards , maintaining security and confidentiality at all times. Liaising with clients and site personnel to deliver an excellent customer experience. NO ON CALL Exceptional overtime rates for additional hours worked. About You: Proven experience as a Security Systems Engineer (intruder, access, CCTV). Knowledge of a range More ❯