21 of 21 Customer Experience Jobs in the North East

Inside Account Manager - Newcastle-upon-Tyne - £35-40,000 per annum base (dependent on experience) + commission - permanent role** We are recruiting an Inside Account Manager to join a B2B Software company based in Newcastle. This position plays a pivotal role in supporting the Head of Revenue … wider Revenue Team by combining efficient administration with the proactive coordination and management of a portfolio of customer accounts. Key responsibilities: The role is responsible for delivering an exceptional customer experience throughout the entire customer lifecycle, from onboarding handover through to ongoing account management, customer ...

Customer Service Advisor Hebburn, Tyne & Wear £26,000 - £30,000 per annum Full Time | Monday to Friday, 8:00am - 5:00pm | 40 hours per week A well-established and growing technology services business is seeking a Customer Service Advisor to join its customer-focused team in Hebburn. … This is an excellent opportunity for an experienced customer service or client support professional who enjoys building relationships, solving problems, and delivering exceptional service. Working as the first point of contact for clients, you'll play a key role in ensuring customer enquiries and support requests are managed ...

Customer Service Advisor Online Marketplaces/Order Support 1-year fixed-term contract Location: Near Stoke-on-Trent (Staffordshire) commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing Type: Full-time, Permanent … excellent benefits to join an established and expanding business. An exciting new role for a customer service and e-commerce professional; an excellent opportunity as our client is expanding its B2C e-commerce and online marketplace operations and is looking for a proactive Customer Service Advisor to deliver ...

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge ...

doing: You’ll be joining a small team of between 4 – 6 members of staff You’ll be committed to delivering a great customer experience You'll be working up to 36 hours per week - any extra time worked beyond your contracted hours is paid … bewildered by choice You’ll be working hard as part of the team in achieving challenging sales targets What you’ll need - skills and experience: You’ll have previous experience in selling technical products to customers You’ll have experience in a retail customer service orientated ...

recruiting for an Onsite Support Analyst to provide hands-on technical support in Newcastle. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently. At XMA, technology is only part of the story. Our success … wider technical teams. Maintaining asset records, support documentation and knowledge base articles. Supporting meeting room technology, collaboration tools and AV equipment. Delivering an outstanding customer experience and acting as a trusted onsite IT contact. What We're Looking For Essential Experience in an IT Support, Deskside Support ...

recruiting for an Onsite Support Analyst to provide hands-on technical support in Newcastle. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently. At XMA, technology is only part of the story. Our success … wider technical teams. Maintaining asset records, support documentation and knowledge base articles. Supporting meeting room technology, collaboration tools and AV equipment. Delivering an outstanding customer experience and acting as a trusted onsite IT contact. What We're Looking For Essential Experience in an IT Support, Deskside Support ...

identifying opportunities to introduce additional business services where appropriate. This is a varied sales role where you'll manage your own pipeline, build lasting customer relationships and work towards achievable sales targets in a supportive environment. Key Responsibilities Generate new business opportunities through outbound sales activity Handle inbound customer enquiries and convert opportunities into sales Build strong relationships with SME business customers Understand customer requirements and recommend suitable connectivity solutions Prepare quotations and negotiate pricing and contract terms Manage your sales pipeline using Salesforce CRM Achieve and exceed individual sales targets and KPIs Identify opportunities to cross ...

provide professional, accurate and timely administrative support across eCommerce platforms, customer enquiries and purchasing activities, delivering a consistently positive customer experience through effective communication, efficient coordination and high-quality service. Role Customer & Platform Support: Respond promptly and professionally to customers via eCommerce platforms, email and phone … Handle customer returns and shipment queries, liaising with couriers and the Returns department Collaborate with Sales and Purchasing teams to resolve product-related queries Work with the Ebay Specialist to ensure timely customer replacements, refunds and credit notes Maintain positive platform feedback by delivering exceptional service and proactively ...

CEO. We are looking to strengthen the company’s Data & Insight capability, working closely with the organisation’s Operations Director who leads high-performing Customer Service, Project Delivery, IT and HR teams, Datal Analyst. As Data Analyst, based at the company's North East headquarters, you’ll turn customer … Working closely with Marketing, Operations and Finance, this role is ideal for a detail-oriented Analyst who enjoys translating numbers into recommendations that improve customer experience and business performance. Your key responsibilities will include: Building and maintaining dashboards and self-service reports (e.g. Power BI) for membership, sales ...

capability in-house for the first time and is now investing in building a dedicated digital function that can own, manage and continually improve customer experiences internally.The successful candidate will be responsible for helping shape how audience segments engage with their platforms whilst working alongside a growing team … digital, CRM, SEO and content specialists. The role You'll play a leading role in managing and developing:• Corporate websites• Product pages• Landing pages• Customer journeys• Internal intranet contentWorking closely with all marketing channels you will help improve:• User journeys• Navigation• Conversion paths• Accessibility• Search performance• Customer experience ...

Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Respond to and escalate customer service requests Mapping Desktop Print Queues and Troubleshooting Attend … working pattern for this role is Monday to Friday, 08:30 to 16:30. This is onsite 5 days per week. SKILLS AND EXPERIENCE REQUIRED Proven ability to deal with clients in a professional and courteous manner, both remotely and Ability to follow both verbal and written instructions ...

about people, engaging with schools to ensure they get the most from our platform. You’ll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage. Deliver live, remote training sessions to school staff via video conferencing (Microsoft … term relationships with our customers Book appointments and follow up with schools to maintain software usage Contribute to the creation of support materials and customer resources Identify new opportunities for our sales team (with bonuses for leads!) Keep accurate records in our CRM system What You’ll Bring ...

analytics, measurement and optimisation capability for the marketing function, helping shape how future investment decisions are made, how campaigns are measured and how customer experiences are continually improved.It's an opportunity to build an analytics and optimisation capability from scratch, influence business decisions, shape strategy and become … marketing measurement framework across all digital channels Define KPIs, targets and reporting Develop dashboards and reporting that provide clear visibility of marketing, website and customer journey performance Support marketing strategy and planning by identifying priority growth opportunities, audience behaviours, channel performance trends and conversion barriers Analyse marketing channel performance ...

process Raising brand awareness through local networking, events and marketing activity Creating engaging marketing content, including video walkthroughs where appropriate Delivering an outstanding customer experience throughout the client journey What We're Looking For Proven success in a field sales, business development or property-related role Strong cold … business development and lead conversion experience Confident building relationships at all levels A natural networker who enjoys being visible within the local business community Commercially minded with a proactive, entrepreneurial approach Self-motivated and comfortable working independently Knowledge of the local property market would be advantageous Full UK driving ...

+ Quarterly Bonus + Profit Share + Outstanding Benefits Are you an experienced Account Manager who enjoys building long-term customer relationships, developing existing accounts and identifying opportunities for growth? We're partnering with a highly respected global manufacturing and technology business to recruit an Account Manager to join … Share incentive scheme, Cycle to Work scheme, Employee discount platform, Long service awards The Opportunity You'll take ownership of an established portfolio of customer accounts, ensuring they receive outstanding service while identifying opportunities to develop and grow existing business. This is a relationship-led role where ...

will you be involved in? We believe the best software engineers build strong foundations by experiencing different parts of the product lifecycle, from building customer facing features to ensuring quality and reliability at scale. As a Graduate Software Engineer, you'll develop your technical skills while contributing to real … delivery and maintenance Working on back end and/or front end components, learning how systems are designed, built and integrated to create great customer experiences Collaborating closely with QA, Product and other team members to understand requirements, test outcomes and deliver high quality releases as part ...

customers. You will work closely with the Operations Manager and wider team to develop and maintain a strong sales pipeline while ensuring an excellent customer experience. Key Responsibilities Identify and develop new business opportunities through networking, referrals, prospecting, and lead generation activities. Manage the full sales cycle from initial … sales records are maintained accurately and up to date. Represent the business professionally at industry events, networking meetings, and exhibitions where required. Skills and Experience We are keen to support the development of the right individual; however, applicants should already demonstrate the following: Proven success within a business ...

Build and maintain a strong pipeline of prospective clients. Develop meaningful relationships with decision-makers and key stakeholders. Take a consultative approach to understanding customer requirements before recommending solutions. Manage client relationships throughout the full sales lifecycle. Generate repeat business and referral opportunities from existing accounts. Work closely with … operational teams to ensure a seamless customer experience. Represent the business professionally while maintaining the highest standards of integrity and ethics. About You To be successful in this role, you will ideally have: Previous business development or sales experience within Fire & Security, Facilities Management, Property, or a related ...

each year Generous pension scheme What do we need from you? Smart Metering qualifications - CCN1/CMA1 and MET 1 (Or equivalent) 12 months experience as a Smart Meter Engineer In date UK Driving licence. Why apply to Utilita? As a Dual Fuel Smart Meter Engineer, you will … face of the business installing smart meters in domestic properties; whilst championing our customer first mindset to preserve our industry leading Customer Experience. We have 4 core reasons why we are confident we are the employer for you: Workplace - For the fourth year in a row, Utilita ...

each year Generous pension scheme What do we need from you? Smart Metering qualifications - CCN1/CMA1 and MET 1 (Or equivalent) 12 months experience as a Smart Meter Engineer In date UK Driving licence. Why apply to Utilita? As a Dual Fuel Smart Meter Engineer, you will … face of the business installing smart meters in domestic properties; whilst championing our customer first mindset to preserve our industry leading Customer Experience. We have 4 core reasons why we are confident we are the employer for you: Workplace - For the fourth year in a row, Utilita ...