17 of 17 Customer Experience Jobs in the North East

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing ...

Customer Service Newcastle - onsite 6 Months Contract + Extension £15.54 paye A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer … escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting ...

days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching Were looking for a friendly, organised and proactive Customer Services Advisor to join our team. Youll be the first point of contact for our customers, helping them get connected, stay connected … WILL BE WORKING ON Handle a mix of calls, emails and chats, resolving issues and answering queries Leaving a great impression with every customer interaction Responding to customer enquiries via phone, email and live chat Supporting customers with installations, service questions and account questions Troubleshooting basic service issues ...

that provides highly specialised solutions to customers operating in regulated and complex environments. The organisation has a strong global footprint and a long-standing customer base, with the UK representing a high-performing but lean division. The business is investing in its commercial capability and is now looking … client needs Build and develop long-term relationships with both new and existing customers Identify and convert opportunities to grow revenue within an established customer base Engage clients to understand their challenges and position suitable software solutions Maintain accurate CRM records and collaborate with internal teams to ensure strong ...

development of automated, efficient, and scalable reporting resources using Microsoft Power Platform technologies Analyse data relating to service, returns, stock, inventory, ecommerce, and customer journeys to help improve business performance Training Data Analyst Level 4. Possible full-time position within the business. Apprenticeship Standard Data analyst (level 4) Training … largest independent, family-run furniture retailer, renowned for delivering high-quality, sustainably sourced furniture and home accessories. With a strong commitment to innovation and customer experience, this is a fantastic opportunity to join a forward-thinking business that is investing heavily in data and technology to drive business ...

Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 businesses across a wide range of sectors. Our centres are more … front-of-house coordination Maintain and proactively check AV systems to ensure reliability Work with internal teams and partners to deliver a seamless customer experience Want the full picture? Please see the attached job description for more details on what the role involves. What You'll Bring ...

digital platforms, including the corporate website, product ordering system, and internal intranet. This is a highly visible role where your work will directly influence customer experience, digital performance, and brand perception. Alongside core digital responsibilities, you’ll also contribute to the wider brand presence, including imagery, campaign assets … showroom materials, and marketing content. Skills Experience delivering web projects in a design, digital, or marketing environment Strong UX/UI capability with a user-first approach Proficiency in Figma and Adobe Creative Suite Knowledge of SEO, analytics, accessibility, and performance optimisation Confident communicator, able to engage both technical ...

business that is transforming how organisations across the UK manage their utility services. With a strong focus on sustainability, innovation, and simplifying the customer experience, this company offers a genuinely modern, supportive, and forward-thinking environment, where the Technology team plays a key role in driving growth . … Helm charts Desirable (but not essential) Using AI to enhance productivity, such as code generation or coding assistance Code written in C#/.NET Experience with scripting tools such as PowerShell, Bash, Python, or Bicep Understanding of observability platforms If you're looking to progress your DevOps career within ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

just be building isolated features. Instead, you’ll play a key role in developing end-to-end systems that power the entire organisation, from customer-facing platforms through to cutting-edge technology deployed on the factory floor. If you're looking for a role where … influence technical direction, and grow alongside a forward-thinking business – apply today! Why Join? Meaningful Work – Build systems that directly impact operations, production, and customer experience Modernisation Journey – Be part of a transition towards a modern, scalable tech stack (React, Node, APIs) Influence & Ownership – Join a team where ...

Company This is a fast-growing, digitally driven business operating at scale across the UK, supporting a large and diverse customer base. The organisation combines strong commercial focus with significant investment in technology, using data, automation, and digital platforms to drive performance and customer experience. Following a period … responsibilities include: Developing Apex classes, triggers, batch and asynchronous processes to support complex workflows Building and enhancing Lightning Web Components (LWC) to improve user experience and productivity Migrating legacy Aura and Visualforce solutions to modern Salesforce architecture Designing and maintaining integrations with external systems using APIs and event-driven ...

Company This is a fast-growing, digitally driven business operating at scale across the UK, supporting a large and diverse customer base. The organisation combines strong commercial focus with significant investment in technology, using data and digital platforms to drive performance and customer experience. Following a period … grounding in modern web technologies. You enjoy solving problems, take ownership of your work, and are comfortable operating in a fast-moving environment. Key experience includes: Strong PHP development experience, ideally with Laravel Solid front-end skills (HTML, CSS, JavaScript, and ideally React or Vue) Experience working ...

technology company within the healthcare sector is looking for a Product Support Specialist to join its expanding technical team. This is a hands-on, customer-facing position supporting the installation, configuration, validation, and day-to-day use of specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations … closely with customers and internal teams, you'll play a key role in ensuring successful software deployments, troubleshooting technical issues, and delivering an exceptional customer experience. What You'll Be Doing Providing remote technical support and troubleshooting for software and instrument integration issues Install, configure, and maintain software solutions ...

phones/Phonebar/switches/routers as well as WIFI systems to existing or new structured cabling within a surgery environment. On-site customer support, to give demonstrations and ad hoc training at Go-Lives. Troubleshooting a range of issues, investigating, diagnosing faults, and working through to resolution. … emerging product range and its functionality. Attend regular product courses, where available on the Academy, as set out within the training plan To ensure customer satisfaction at the highest level. Undertake SSRAMS and RA complying with the company's Health & Safety and Data Protection, Information Security, PCI & DSP policies ...