16 of 16 Customer Experience Jobs in the North East

can expect to : Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling) Always adhere to safe driving practises Complete van checks Ensure food arrives to the customer in the best condition Provide excellent customer service Lend a hand in store when required Be able to work independently & manage your time efficiently Flexibility to work shifts … Apply if you: Have a full driving license (held for at least 3 years and have no more than 6 points) Are positive, friendly & passionate about providing a good customer experience Are punctual & can work well to deadlines Can demonstrate a strong awareness of road safety What to expect from us: A 15% discount card Minimum 28 days … holiday (including Bank Holidays), increasing with service Christmas vouchers Refer a friend scheme Long service awards Christmas savings scheme Recognition and rewards for exceptional customer service Option to join a health care plan Grocery Aid for free and confidential, financial, emotional and practical support This position may be a hybrid or fully remote position, as decided by your manager. More ❯

can expect to : Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling) Always adhere to safe driving practises Complete van checks Ensure food arrives to the customer in the best condition Provide excellent customer service Lend a hand in store when required Be able to work independently & manage your time efficiently Flexibility to work shifts … Apply if you: Have a full driving license (held for at least 3 years and have no more than 6 points) Are positive, friendly & passionate about providing a good customer experience Are punctual & can work well to deadlines Can demonstrate a strong awareness of road safety What to expect from us: A 15% discount card Minimum 28 days … holiday (including Bank Holidays), increasing with service Christmas vouchers Refer a friend scheme Long service awards Christmas savings scheme Recognition and rewards for exceptional customer service Option to join a health care plan Grocery Aid for free and confidential, financial, emotional and practical support This position may be a hybrid or fully remote position, as decided by your manager. More ❯

can expect to : Ensure safe van loading procedures are followed (i.e heavy lifting & manual handling) Always adhere to safe driving practises Complete van checks Ensure food arrives to the customer in the best condition Provide excellent customer service Lend a hand in store when required Be able to work independently & manage your time efficiently Flexibility to work shifts … Apply if you: Have a full driving license (held for at least 3 years and have no more than 6 points) Are positive, friendly & passionate about providing a good customer experience Are punctual & can work well to deadlines Can demonstrate a strong awareness of road safety What to expect from us: A 15% discount card Minimum 28 days … holiday (including Bank Holidays), increasing with service Christmas vouchers Refer a friend scheme Long service awards Christmas savings scheme Recognition and rewards for exceptional customer service Option to join a health care plan Grocery Aid for free and confidential, financial, emotional and practical support This position may be a hybrid or fully remote position, as decided by your manager. More ❯

passionate, enthusiastic individual to join us, as we continue our exciting growth journey. The ideal candidate will have a passion for technology and a drive to provide an excellent customer experience. Focusing on building strong relationships while driving our customers through the Digital Transformation, you will act as a trusted advisor for our customers and build and present detailed … NPS score. Working closely with the technical team and Solutions Specialist, you will help finding commercial opportunities within the base, collecting and acting on client feedback and improve the customer experience. Duties & Responsibilities Conduct QBR's with clients Face to face meetings with clients Creating detailed technology roadmaps with commercials Presenting roadmaps and proposals Handling complaints Communicating technology and … company changes to clients Answering client account queries Collecting and acting on client feedback Staying up to date with industry trends, new products and services, and technological developments. Improving customer experience by proactively working on our internal operations Working with the technical team and solution specialists to give up-to-date and accurate technical advice to clients. Qualifications More ❯

passionate, enthusiastic individual to join us, as we continue our exciting growth journey. The ideal candidate will have a passion for technology and a drive to provide an excellent customer experience. Focusing on building strong relationships while driving our customers through the Digital Transformation, you will act as a trusted advisor for our customers and build and present detailed … NPS score. Working closely with the technical team and Solutions Specialist, you will help finding commercial opportunities within the base, collecting and acting on client feedback and improve the customer experience. Duties & Responsibilities Conduct QBR's with clients Face to face meetings with clients Creating detailed technology roadmaps with commercials Presenting roadmaps and proposals Handling complaints Communicating technology and … company changes to clients Answering client account queries Collecting and acting on client feedback Staying up to date with industry trends, new products and services, and technological developments. Improving customer experience by proactively working on our internal operations Working with the technical team and solution specialists to give up-to-date and accurate technical advice to clients. Qualifications More ❯

passionate, enthusiastic individual to join us, as we continue our exciting growth journey. The ideal candidate will have a passion for technology and a drive to provide an excellent customer experience. Focusing on building strong relationships while driving our customers through the Digital Transformation, you will act as a trusted advisor for our customers and build and present detailed … NPS score. Working closely with the technical team and Solutions Specialist, you will help finding commercial opportunities within the base, collecting and acting on client feedback and improve the customer experience. Duties & Responsibilities Conduct QBR's with clients Face to face meetings with clients Creating detailed technology roadmaps with commercials Presenting roadmaps and proposals Handling complaints Communicating technology and … company changes to clients Answering client account queries Collecting and acting on client feedback Staying up to date with industry trends, new products and services, and technological developments. Improving customer experience by proactively working on our internal operations Working with the technical team and solution specialists to give up-to-date and accurate technical advice to clients. Qualifications More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme — transforming how millions of customers experience their everyday banking and savings products. What you’ll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with … product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the “bigger picture.” Bring structure to ambiguity — defining plans, coordinating activity, and proactively driving updates and alignment. Balance design leadership with delivery discipline — combining design thinking, project management, and stakeholder engagement. … What we’re looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners across functions. Skilled at visualising complexity — using artefacts such as service blueprints, IA diagrams, and roadmaps to communicate clearly. Experience simplifying or More ❯

Tees (office Based) Reports to: Head of Sales, UK Hours: Full time Are you confident in your ability to sell on the phone, financially-driven, and motivated by building customer relationships? Join Lindys UK Sales Team as an Account Development Executive and help us grow by re-engaging dormant and low-spend customers, generating new leads, and developing sales … customers, providing tailored IT and AV product solutions. Maintain accurate CRM records, process orders, and generate quotes. Work closely with sales, marketing, purchasing, and finance teams to deliver excellent customer experiences. Contribute to team targets and share insights on customer needs and market trends. What Were Looking For Proficient in Microsoft Office and comfortable with CRM systems (e.g. … Dynamics). Strong verbal and written communication skills. Highly organised, with excellent attention to detail and time management. Self-motivated, resilient, and target driven. Customer-focused and proactive in problem-solving. Previous sales, telesales, or customer service experience preferred. About Lindy At Lindy , we connect people to technology. With over 90 years of experience in the More ❯

a technical support job. It’s all about people, engaging with schools to ensure they get the most from our platform. You’ll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage. * Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams) * Help schools … best practice * Build strong, long-term relationships with our customers * Book appointments and follow up with schools to maintain software usage * Contribute to the creation of support materials and customer resources * Identify new opportunities for our sales team (with bonuses for leads!) * Keep accurate records in our CRM system *What You’ll Bring* We’re looking for someone who … Teams) * Able to work from home if required * Eligible to work in the UK * Subject to enhanced DBS check due to work with schools *Bonus Points If You Have* * Experience in delivering product/software training * A background in EdTech or SaaS * Knowledge of school environments or how children learn to read * University degree or equivalent *Ready to Make More ❯

Counsel, you will consider the longer-term impacts whilst also being able to react quickly to deliver level-headed, creative and context-appropriate solutions to ensure the best possible customer experience in the ever changing tech space. The role will be based in the UK or Canada but will be global in scope. What you'll do: You … with every team from across the business on a wide range of matters, including the following: Commercial work : You are highly independent and will lead the negotiation of bespoke customer agreements, third-party supplier contracts, and other commercial agreements. You will maintain and improve contract templates and checklists, work with the commercial team to optimise the contracting process and … view towards a favourable resolution and de-escalation. We'd love to hear from you if: You are a mid-level legal counsel with around 4 years of legal experience, about 2 years of which were as an in-house lawyer at a regulated high-growth tech scale-up preferably in consumer, FinTech, SaaS or related sectors. You have More ❯

marketing, analytics, and operational teams, driving growth through performance marketing, SEO, conversion optimisation, and data-led insights. You will manage and mentor a multidisciplinary team, ensuring sustainable growth, improved customer journeys, and maximised digital marketing ROI. Additionally, you will act as a senior voice within the leadership team, influencing wider business strategy. Responsibilities Define and execute the digital strategy … Retargeting. Optimise metrics including CAC, LTV, ROAS, and AOV. Manage e-commerce platform roadmap and deliver a high-performance, mobile-first UX/UI. Enhance conversion rates and overall customer experience. Drive a data-led approach with clear KPIs across channels. Ensure accurate tracking, reporting, and resolution of analytics issues. Manage BI and reporting (Power BI, SQL, BigQuery) plus … and automation via APIs and connectors. Monitor trends and emerging tech (AI, personalisation, omnichannel) to enhance digital capabilities. Implement tools and processes to improve efficiency, tracking, and reporting. Essential Experience: 5+ years experience in a senior digital leadership role within e-commerce or retail. Strong commercial acumen with digital P&L ownership and a track record of growth More ❯

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to £60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯

About the Role: I am looking for a proactive and customer-focused Tier 1 Support Analyst to join my clients team. This role has arisen due to an internal move and will be central to ensuring smooth customer support operations and training assistance. You’ll be the first point of contact for customer support queries, managing tickets … via Zendesk and escalating to Tier 2 teams through Azure DevOps. The ideal candidate will be confident in handling customer interactions — including those under pressure — and will bring empathy, professionalism, and problem-solving skills to every conversation. Key Responsibilities: Respond to and manage incoming customer support tickets via Zendesk. Escalate technical issues to Tier 2 teams using Azure … DevOps. Provide training support and guidance to customers. Maintain high levels of customer satisfaction through timely and empathetic communication. Collaborate with internal teams to ensure smooth resolution of issues. Document support processes and contribute to knowledge base articles. What I'm looking for: Experience in a customer-facing support role, ideally within a tech or SaaS environment. More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯

Engineer You will be working as part of a skilled team of Works Engineers and will be supported by our wider support departments to provide high quality service and customer experience. The key tasks include the following: Carry out all necessary works required at customer premises in accordance with the Companys quality standards. Effectively communicate with customers to … Access Control - Paxton, Honeywell, Gallagher We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesnt match all the Desirables above. What skills do you need? Experience in commissioning and completing small works fire alarm systems to relevant British Standards. Ability to identify … detection systems, and to correctly test and terminate the cable ends in accordance with manufacturers instructions. A logical approach to system fault diagnosis and rectification. To always provide outstanding customer service. Excellent verbal and written communication. What technical knowledge do you need? Understand the basic building services to test cause and effect of fire alarm interfaces. A comprehensive understanding More ❯