1st/2nd Line Desktop Support Contracts in the UK excluding London

1st/2nd Line Desktop Support
UK > UK excluding London

The median 1st/2nd Line Desktop Support daily rate in the UK excluding London is £190 according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 383 454 500
Rank change year-on-year +71 +46 -72
Contract jobs requiring a 1st/2nd Line Desktop Support 8 3 25
As % of all contract jobs advertised in the UK excluding London 0.039% 0.013% 0.081%
As % of the Job Titles category 0.042% 0.013% 0.084%
Number of daily rates quoted 6 1 13
10th Percentile £122 - £131
25th Percentile £138 - £150
Median daily rate (50th Percentile) £190 £300 £175
Median % change year-on-year -36.67% +71.43% +16.67%
75th Percentile £209 - £188
90th Percentile £221 - £197
UK median daily rate £190 £300 £180
% change year-on-year -36.67% +66.67% +20.00%
Number of hourly rates quoted 0 0 7
10th Percentile - - £16.25
25th Percentile - - £16.38
Median hourly rate - - £18.00
75th Percentile - - £19.50
90th Percentile - - -
UK median hourly rate - - £18.00

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 19,029 22,515 29,590
% of contract IT jobs with a recognized job title 92.56% 94.22% 95.79%
Number of daily rates quoted 11,619 15,794 20,727
10th Percentile £213 £225 £200
25th Percentile £363 £394 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £598 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,245 1,162 1,474
10th Percentile £12.50 £13.41 £12.24
25th Percentile £15.75 £17.81 £14.25
Median hourly rate £40.00 £42.26 £19.52
Median % change year-on-year -5.35% +116.50% +2.74%
75th Percentile £61.30 £65.00 £42.75
90th Percentile £73.75 £75.00 £60.00
UK median hourly rate £36.50 £45.00 £23.81
% change year-on-year -18.89% +89.04% +5.80%

1st/2nd Line Desktop Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK excluding London

1st/2nd Line Desktop Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Desktop Support in the UK excluding London.

Daily rate trend for 1st/2nd Line Desktop Support in the UK excluding London

1st/2nd Line Desktop Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Desktop Support in the UK excluding London.

Hourly rate trend for 1st/2nd Line Desktop Support in the UK excluding London

1st/2nd Line Desktop Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK excluding London region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South West +26 4 £190 -36.67% 1
North West - 2 £122 -
North of England - 2 £122 -
South East +21 1 £215 -
Northern Ireland - 1 - -
1st/2nd Line Desktop Support
UK

1st/2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 4 May 2024, 1st/2nd Line Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st/2nd Line Desktop Support in the job title.

1 6 (75.00%) Windows
2 5 (62.50%) Microsoft Office
2 5 (62.50%) Microsoft
2 5 (62.50%) SCCM
3 3 (37.50%) Microsoft 365
3 3 (37.50%) Apple
3 3 (37.50%) Customer Experience
4 2 (25.00%) Customer Service
4 2 (25.00%) Customer Requirements
4 2 (25.00%) Systems Management Server (SMS)
4 2 (25.00%) Active Directory
4 2 (25.00%) SAP
4 2 (25.00%) Asset Management
4 2 (25.00%) Electronics
4 2 (25.00%) Telecoms
4 2 (25.00%) Finance
4 2 (25.00%) Manufacturing
4 2 (25.00%) Programme Management
4 2 (25.00%) Service Management
4 2 (25.00%) Business Intelligence
4 2 (25.00%) SLA
4 2 (25.00%) Software Deployment
4 2 (25.00%) OneDrive
4 2 (25.00%) Digital Marketing
4 2 (25.00%) Windows 10
4 2 (25.00%) Public Sector
4 2 (25.00%) Inventory Management
4 2 (25.00%) Social Skills
4 2 (25.00%) Presentation Skills
4 2 (25.00%) Microsoft Intune

1st/2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (12.50%) Exchange Server 2007
1 1 (12.50%) Exchange Server 2013
1 1 (12.50%) Microsoft Exchange
1 1 (12.50%) SharePoint
Applications
1 5 (62.50%) Microsoft Office
Cloud Services
1 3 (37.50%) Microsoft 365
2 2 (25.00%) OneDrive
Communications & Networking
1 1 (12.50%) Cisco IOS
1 1 (12.50%) DNS
1 1 (12.50%) HTTP
1 1 (12.50%) LAN
1 1 (12.50%) TCP/IP
1 1 (12.50%) Wi-Fi
General
1 2 (25.00%) Analytical Skills
1 2 (25.00%) Electronics
1 2 (25.00%) Finance
1 2 (25.00%) Manufacturing
1 2 (25.00%) Marketing
1 2 (25.00%) Presentation Skills
1 2 (25.00%) Public Sector
1 2 (25.00%) Social Skills
1 2 (25.00%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (12.50%) CSS
1 1 (12.50%) XML
Miscellaneous
1 1 (12.50%) Blackberry
1 1 (12.50%) Self-Motivation
1 1 (12.50%) Video Conferencing
Operating Systems
1 6 (75.00%) Windows
2 2 (25.00%) Apple iOS
2 2 (25.00%) Mac OS
2 2 (25.00%) Windows 10
3 1 (12.50%) Mac OS X
3 1 (12.50%) Windows 7
Processes & Methodologies
1 3 (37.50%) Customer Experience
2 2 (25.00%) Asset Management
2 2 (25.00%) Business Intelligence
2 2 (25.00%) Customer Requirements
2 2 (25.00%) Customer Service
2 2 (25.00%) Digital Marketing
2 2 (25.00%) Inventory Management
2 2 (25.00%) Programme Management
2 2 (25.00%) Service Management
2 2 (25.00%) Software Deployment
3 1 (12.50%) Incident Management
3 1 (12.50%) ITIL
3 1 (12.50%) Roadmaps
3 1 (12.50%) Security Patching
3 1 (12.50%) Technology Roadmap
Programming Languages
1 1 (12.50%) JavaScript
Quality Assurance & Compliance
1 2 (25.00%) SLA
System Software
1 2 (25.00%) Active Directory
Systems Management
1 5 (62.50%) SCCM
2 2 (25.00%) Microsoft Intune
2 2 (25.00%) Systems Management Server (SMS)
3 1 (12.50%) AirWatch
3 1 (12.50%) Jamf Pro
Vendors
1 5 (62.50%) Microsoft
2 3 (37.50%) Apple
3 2 (25.00%) SAP
3 2 (25.00%) ServiceNow
4 1 (12.50%) Cisco
4 1 (12.50%) HP
4 1 (12.50%) Remedy