Period
to 12 December 2017

The median contractor rate for a 1st/2nd Line Desktop Support was £140 per day in advertised job vacancies during the 6 months to 12 December 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Desktop Support
UK
6 months to
12 Dec 2017
Same period 2016 Same period 2015
Rank 841 817 794
Rank change year-on-year -24 -23 +12
Contract jobs requiring a 1st/2nd Line Desktop Support 53 80 103
As % of all contract IT jobs advertised in the UK 0.051% 0.077% 0.092%
As % of the Job Titles category 0.054% 0.082% 0.096%
Number of daily rates quoted 31 54 40
UK median daily rate £140 £158 £150
Median daily rate % change year-on-year -11.11% +5.00% -
10th Percentile £108 £105 £106
90th Percentile £209 £235 £195
UK excluding London median daily rate £158 £160 £150
% change year-on-year -1.56% +6.67% -
Number of hourly rates quoted 6 8 36
UK median hourly rate £17.50 £13.50 £16.16
Median hourly rate % change year-on-year +29.63% -16.46% -1.31%
10th Percentile £16.00 £10.59 £11.10
90th Percentile £21.88 £18.83 £18.94
UK excluding London median hourly rate £17.50 £13.50 £16.16
% change year-on-year +29.63% -16.46% +4.26%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98027 97874 106867
% of contract IT jobs with a recognized job title 94.87% 94.71% 94.96%
Number of daily rates quoted 64935 63838 68154
UK median daily rate £450 £425 £405
Median daily rate % change year-on-year +5.88% +4.94% +1.25%
10th Percentile £259 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2864 3312 4055
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

1st/2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Desktop Support.

Contractor daily rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Desktop Support.

Contractor hourly rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 9 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 6 months to 12 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 52 £140 -12.50%
London -1 37 £138 -1.79%
UK excluding London -14 16 £158 -1.56%
South East -6 8 £150 -17.81%
North of England +38 6 £165 +32.00%
Yorkshire +20 4 £165 +43.48%
North West +14 2 - -
Scotland -6 1 - -
South West -9 1 - -

1st/2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 December 2017, 1st/2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Desktop Support in the job title.

1 44 (83.02%) Windows
2 28 (52.83%) Active Directory
2 28 (52.83%) Windows 7
3 26 (49.06%) Microsoft
4 25 (47.17%) Microsoft Office
5 23 (43.40%) Windows 10
6 19 (35.85%) Android
7 16 (30.19%) Blackberry
7 16 (30.19%) Citrix
7 16 (30.19%) VPN
8 15 (28.30%) Cisco
9 13 (24.53%) Banking
10 12 (22.64%) Cisco IOS
10 12 (22.64%) Mac OS
10 12 (22.64%) ITIL
11 11 (20.75%) Finance
11 11 (20.75%) iPhone
11 11 (20.75%) BYOD
11 11 (20.75%) Office 365
12 9 (16.98%) Eikon
12 9 (16.98%) Retail Banking
12 9 (16.98%) Reuters
12 9 (16.98%) Bloomberg
12 9 (16.98%) Lotus
12 9 (16.98%) IBM Notes
13 8 (15.09%) Windows 8
14 7 (13.21%) Avaya
14 7 (13.21%) Wireless
15 6 (11.32%) VMware
15 6 (11.32%) MS Exchange

1st/2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (16.98%) IBM Notes
2 6 (11.32%) MS Exchange
3 5 (9.43%) Skype for Business
4 3 (5.66%) SharePoint
5 2 (3.77%) Exchange Server 2003
5 2 (3.77%) Exchange Server 2013
5 2 (3.77%) SharePoint 2013
Applications
1 25 (47.17%) Microsoft Office
2 2 (3.77%) Microsoft Excel
3 1 (1.89%) Microsoft PowerPoint
Business Applications
1 9 (16.98%) Eikon
Cloud Services
1 11 (20.75%) Office 365
2 1 (1.89%) Amazon AWS
2 1 (1.89%) OneDrive
Communications & Networking
1 16 (30.19%) VPN
2 12 (22.64%) Cisco IOS
3 7 (13.21%) Wireless
4 4 (7.55%) Broadband
4 4 (7.55%) Skype
5 3 (5.66%) TCP/IP
6 2 (3.77%) 4G
6 2 (3.77%) Firewall
6 2 (3.77%) Intranet
6 2 (3.77%) WAN
7 1 (1.89%) DHCP
7 1 (1.89%) DNS
7 1 (1.89%) LAN
7 1 (1.89%) NetScaler
7 1 (1.89%) Remote Desktop
7 1 (1.89%) SMS
General
1 13 (24.53%) Banking
2 11 (20.75%) Finance
3 9 (16.98%) Retail Banking
4 4 (7.55%) Law
5 1 (1.89%) Retail
5 1 (1.89%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.89%) Web Services
Miscellaneous
1 16 (30.19%) Blackberry
2 11 (20.75%) BYOD
2 11 (20.75%) iPhone
3 4 (7.55%) Video Conferencing
4 2 (3.77%) Analytical Skills
4 2 (3.77%) Handset
5 1 (1.89%) Computer Science
5 1 (1.89%) iPad
5 1 (1.89%) Management Information System
5 1 (1.89%) Smartphone
Operating Systems
1 44 (83.02%) Windows
2 28 (52.83%) Windows 7
3 23 (43.40%) Windows 10
4 19 (35.85%) Android
5 12 (22.64%) Mac OS
6 8 (15.09%) Windows 8
7 6 (11.32%) Windows Server
8 5 (9.43%) Mac OS X
9 4 (7.55%) Windows Server 2008
9 4 (7.55%) Windows Server 2012
10 2 (3.77%) Apple iOS
Processes & Methodologies
1 12 (22.64%) ITIL
2 5 (9.43%) Mobile Device Management
3 4 (7.55%) Service Management
4 3 (5.66%) Problem Management
5 2 (3.77%) Information Security
5 2 (3.77%) PDM
5 2 (3.77%) Root Cause Analysis
5 2 (3.77%) Service Delivery
5 2 (3.77%) Stakeholder Management
6 1 (1.89%) Application Packaging
6 1 (1.89%) Business Continuity
6 1 (1.89%) Business Continuity Planning
6 1 (1.89%) Change Management
6 1 (1.89%) Continuous Improvement
6 1 (1.89%) Disaster Recovery
6 1 (1.89%) E-Commerce
6 1 (1.89%) Incident Management
6 1 (1.89%) Project Management
Programming Languages
1 2 (3.77%) SQL
Qualifications
1 5 (9.43%) Degree
2 4 (7.55%) ITIL Certification
3 3 (5.66%) SC Cleared
3 3 (5.66%) Security Cleared
4 2 (3.77%) Microsoft Certification
5 1 (1.89%) Computer Science Degree
5 1 (1.89%) DBS Check
5 1 (1.89%) MCDST
5 1 (1.89%) MCITP
5 1 (1.89%) MCSA
5 1 (1.89%) MCSE
Quality Assurance & Compliance
1 6 (11.32%) SLA
System Software
1 28 (52.83%) Active Directory
2 2 (3.77%) Virtual Desktop
2 2 (3.77%) VMware Infrastructure
2 2 (3.77%) vSphere
2 2 (3.77%) XenApp
3 1 (1.89%) Terminal Services
3 1 (1.89%) Virtual Machines
3 1 (1.89%) XenDesktop
3 1 (1.89%) XenServer
Systems Management
1 4 (7.55%) SCCM
2 1 (1.89%) Jamf Pro
2 1 (1.89%) Systems Management Server (SMS)
Vendors
1 26 (49.06%) Microsoft
2 16 (30.19%) Citrix
3 15 (28.30%) Cisco
4 9 (16.98%) Bloomberg
4 9 (16.98%) Lotus
4 9 (16.98%) Reuters
5 7 (13.21%) Avaya
6 6 (11.32%) Apple
6 6 (11.32%) VMware
7 4 (7.55%) Symantec
8 2 (3.77%) Dell
8 2 (3.77%) LANDesk
8 2 (3.77%) Sage
9 1 (1.89%) Meraki
9 1 (1.89%) Salesforce.com