The median contractor rate for a 1st/2nd Line Desktop Support was £125 per day in advertised job vacancies during the 3 months to 25 April 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Desktop Support
UK
3 months to
25 Apr 2017
Same period 2016 Same period 2015
Rank 586 630 599
Rank change year-on-year +44 -31  
Contract jobs requiring a 1st/2nd Line Desktop Support 18 23 49
As % of all contract IT jobs advertised in the UK 0.039% 0.041% 0.086%
As % of the Job Titles category 0.041% 0.043% 0.091%
Number of daily rates quoted 16 8 12
Median daily rate £125 £129 £148
Median daily rate % change year-on-year -2.91% -12.71%  
UK excluding London median daily rate £125 £175 £134
% change year-on-year -28.57% +30.84%  
Number of hourly rates quoted 0 9 23
Median hourly rate - £10.20 £15.50
Median hourly rate % change year-on-year - -34.19%  
UK excluding London median hourly rate - £10.20 £12.50
% change year-on-year - -18.40%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43833 53144 53796
As % of all contract IT job vacancies advertised in the UK 94.56% 95.10% 94.79%
Number of daily rates quoted 28465 34660 32613
Median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.17% +6.25%  
90% offered a daily rate of more than £264 £263 £240
10% offered a daily rate of more than £600 £600 £563
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00%  
Number of hourly rates quoted 1448 1545 2147
Median hourly rate £18.00 £17.98 £17.50
Median hourly rate % change year-on-year +0.13% +2.71%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £45.00 £42.50
UK excluding London median hourly rate £17.50 £18.00 £16.60
% change year-on-year -2.77% +8.43%  

1st/2nd Line Desktop Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st/2nd Line Desktop Support in the job title.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Desktop Support.

Contractor daily rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Desktop Support.

Contractor hourly rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 3 months to 25 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +31 16 £125 -2.91% 3
Yorkshire +31 6 £125 -
London +25 5 £135 +4.85% 2
South East +25 3 £150 -14.28%
West Yorkshire +15 3 £125 -
Leeds +10 3 £125 -
North Yorkshire - 3 £125 -
York - 3 £125 -
Abingdon - 2 £150 -
Liverpool - 2 £125 -
Merseyside - 2 £125 -
North West - 2 £125 -
Oxfordshire - 2 £150 -
Glasgow - 1 £150 -
Scotland - 1 £150 -
Hampshire - 1 £140 -
Uxbridge - 1 - -
Eastleigh - 1 £140 -

1st/2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 April 2017, 1st/2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Desktop Support in the job title.

1 39 (84.78%) Windows
2 36 (78.26%) Windows 7
3 32 (69.57%) Active Directory
4 19 (41.30%) Microsoft
5 17 (36.96%) ITIL
5 17 (36.96%) SCCM
6 16 (34.78%) Microsoft Office
7 13 (28.26%) Citrix
8 12 (26.09%) Windows 10
9 10 (21.74%) Blackberry
10 9 (19.57%) Finance
10 9 (19.57%) VMware
11 8 (17.39%) Banking
11 8 (17.39%) Retail
11 8 (17.39%) Windows XP
12 7 (15.22%) IBM Notes
12 7 (15.22%) Lotus
12 7 (15.22%) Reuters
12 7 (15.22%) Bloomberg
12 7 (15.22%) Retail Banking
12 7 (15.22%) Windows Server
12 7 (15.22%) Office 365
12 7 (15.22%) Eikon
13 6 (13.04%) VMware Infrastructure
13 6 (13.04%) Apple
13 6 (13.04%) MS Exchange
14 5 (10.87%) VPN
14 5 (10.87%) iPad
14 5 (10.87%) Android
14 5 (10.87%) iPhone

1st/2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (15.22%) IBM Notes
2 6 (13.04%) MS Exchange
3 2 (4.35%) Exchange Server 2003
4 1 (2.17%) SharePoint
4 1 (2.17%) SharePoint 2010
4 1 (2.17%) Skype for Business
Applications
1 16 (34.78%) Microsoft Office
Business Applications
1 7 (15.22%) Eikon
Cloud Services
1 7 (15.22%) Office 365
Communications & Networking
1 5 (10.87%) VPN
2 3 (6.52%) Cisco IOS
3 2 (4.35%) LAN
3 2 (4.35%) PBX
3 2 (4.35%) SAN
3 2 (4.35%) TCP/IP
4 1 (2.17%) DHCP
4 1 (2.17%) DNS
4 1 (2.17%) Firewall
4 1 (2.17%) Skype
4 1 (2.17%) VLAN
4 1 (2.17%) WAN
General
1 9 (19.57%) Finance
2 8 (17.39%) Banking
2 8 (17.39%) Retail
3 7 (15.22%) Retail Banking
4 2 (4.35%) Electronics
5 1 (2.17%) Investment Banking
Miscellaneous
1 10 (21.74%) Blackberry
2 5 (10.87%) iPad
2 5 (10.87%) iPhone
3 3 (6.52%) BYOD
4 2 (4.35%) Analytical Skills
4 2 (4.35%) Video Conferencing
Operating Systems
1 39 (84.78%) Windows
2 36 (78.26%) Windows 7
3 12 (26.09%) Windows 10
4 8 (17.39%) Windows XP
5 7 (15.22%) Windows Server
6 5 (10.87%) Android
7 4 (8.70%) Mac OS
7 4 (8.70%) Windows Server 2003
8 2 (4.35%) Apple iOS
8 2 (4.35%) Windows 8
9 1 (2.17%) Mac OS X
9 1 (2.17%) Windows Server 2008
9 1 (2.17%) Windows Server 2012
9 1 (2.17%) Windows Vista
Processes & Methodologies
1 17 (36.96%) ITIL
2 3 (6.52%) Change Control
2 3 (6.52%) Incident Management
3 2 (4.35%) Asset Management
3 2 (4.35%) Migration
3 2 (4.35%) Time Management
4 1 (2.17%) Market Research
4 1 (2.17%) Release Management
4 1 (2.17%) Security Management
4 1 (2.17%) Service Management
Programming Languages
1 1 (2.17%) SQL
Qualifications
1 2 (4.35%) ITIL Certification
2 1 (2.17%) CCNA
2 1 (2.17%) Cisco Certification
2 1 (2.17%) DBS Check
2 1 (2.17%) Microsoft Certification
System Software
1 32 (69.57%) Active Directory
2 6 (13.04%) VMware Infrastructure
3 2 (4.35%) Virtual Desktop
4 1 (2.17%) Hyper-V
4 1 (2.17%) XenApp
Systems Management
1 17 (36.96%) SCCM
Vendors
1 19 (41.30%) Microsoft
2 13 (28.26%) Citrix
3 9 (19.57%) VMware
4 7 (15.22%) Bloomberg
4 7 (15.22%) Lotus
4 7 (15.22%) Reuters
5 6 (13.04%) Apple
6 4 (8.70%) Avaya
6 4 (8.70%) Cisco
7 2 (4.35%) Dell
7 2 (4.35%) HP
7 2 (4.35%) NetApp
8 1 (2.17%) Samsung