Period
to 23 August 2017

The median contractor rate for a 1st/2nd Line Desktop Support was £140 per day in advertised job vacancies during the 6 months to 23 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Desktop Support
UK
6 months to
23 Aug 2017
Same period 2016 Same period 2015
Rank 792 822 754
Rank change year-on-year +30 -68 +40
Contract jobs requiring a 1st/2nd Line Desktop Support 41 61 112
As % of all contract IT jobs advertised in the UK 0.043% 0.056% 0.099%
As % of the Job Titles category 0.045% 0.059% 0.10%
Number of daily rates quoted 23 27 29
UK median daily rate £140 £125 £138
Median daily rate % change year-on-year +12.00% -9.09% -1.79%
10th Percentile £108 £103 £93
90th Percentile £207 £218 £188
UK excluding London median daily rate £125 £125 £126
% change year-on-year - -0.99% +5.21%
Number of hourly rates quoted 4 16 58
UK median hourly rate £18.75 £15.00 £15.00
Median hourly rate % change year-on-year +25.00% - -6.98%
10th Percentile £17.50 £10.41 £8.75
90th Percentile £118.00 £18.38 £22.75
UK excluding London median hourly rate £18.75 £15.00 £15.00
% change year-on-year +25.00% - +9.09%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 91123 102646 106818
% of contract IT jobs with a recognized job title 94.88% 94.94% 94.86%
Number of daily rates quoted 59200 66921 66780
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 2782 3110 4140
UK median hourly rate £18.70 £19.00 £17.77
Median hourly rate % change year-on-year -1.58% +6.92% +4.53%
10th Percentile £10.80 £10.38 £10.50
90th Percentile £48.75 £46.69 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.22
% change year-on-year -5.26% +10.34% +2.99%

1st/2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Desktop Support.

Contractor daily rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Desktop Support.

Contractor hourly rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Desktop Support over the 6 months to 23 August 2017.

Contractor hourly rate histogram for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 9 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 6 months to 23 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 40 £139 +6.73% 2
UK excluding London +29 24 £125 - 2
London +6 17 £143 +9.62%
North of England +60 11 £125 +13.64%
South East +27 10 £150 -7.69% 2
Yorkshire +35 9 £125 +13.64%
North West +22 2 - -
South West +1 2 £100 -51.22%
Wales - 1 £140 -

1st/2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 August 2017, 1st/2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Desktop Support in the job title.

1 35 (85.37%) Windows
2 25 (60.98%) Active Directory
3 24 (58.54%) Microsoft Office
3 24 (58.54%) Windows 7
4 23 (56.10%) Microsoft
5 16 (39.02%) Android
6 14 (34.15%) Windows 10
6 14 (34.15%) Citrix
6 14 (34.15%) ITIL
7 12 (29.27%) VPN
7 12 (29.27%) Blackberry
8 11 (26.83%) Cisco
8 11 (26.83%) Mac OS
9 10 (24.39%) Cisco IOS
9 10 (24.39%) Banking
10 8 (19.51%) Retail
10 8 (19.51%) IBM Notes
10 8 (19.51%) Reuters
10 8 (19.51%) Bloomberg
10 8 (19.51%) Lotus
10 8 (19.51%) Retail Banking
10 8 (19.51%) BYOD
10 8 (19.51%) Eikon
11 6 (14.63%) SCCM
11 6 (14.63%) SLA
11 6 (14.63%) Finance
11 6 (14.63%) VMware
12 5 (12.20%) Wireless
13 4 (9.76%) iPhone
13 4 (9.76%) MS Exchange

1st/2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (19.51%) IBM Notes
2 4 (9.76%) MS Exchange
3 2 (4.88%) Exchange Server 2003
4 1 (2.44%) Skype for Business
Applications
1 24 (58.54%) Microsoft Office
Business Applications
1 8 (19.51%) Eikon
Cloud Services
1 2 (4.88%) Office 365
Communications & Networking
1 12 (29.27%) VPN
2 10 (24.39%) Cisco IOS
3 5 (12.20%) Wireless
4 3 (7.32%) TCP/IP
5 2 (4.88%) Broadband
6 1 (2.44%) DHCP
6 1 (2.44%) DNS
6 1 (2.44%) Firewall
6 1 (2.44%) Skype
6 1 (2.44%) SMS
General
1 10 (24.39%) Banking
2 8 (19.51%) Retail
2 8 (19.51%) Retail Banking
3 6 (14.63%) Finance
4 2 (4.88%) Law
Libraries, Frameworks & Software Standards
1 1 (2.44%) .NET
Miscellaneous
1 12 (29.27%) Blackberry
2 8 (19.51%) BYOD
3 4 (9.76%) iPhone
4 2 (4.88%) Analytical Skills
4 2 (4.88%) Video Conferencing
5 1 (2.44%) Mobile App
Operating Systems
1 35 (85.37%) Windows
2 24 (58.54%) Windows 7
3 16 (39.02%) Android
4 14 (34.15%) Windows 10
5 11 (26.83%) Mac OS
6 4 (9.76%) Windows Server
7 3 (7.32%) Mac OS X
7 3 (7.32%) Windows 8
8 2 (4.88%) Apple iOS
8 2 (4.88%) Windows Server 2008
8 2 (4.88%) Windows Server 2012
9 1 (2.44%) Linux
9 1 (2.44%) Windows Mobile
9 1 (2.44%) Windows XP
Processes & Methodologies
1 14 (34.15%) ITIL
2 3 (7.32%) Service Management
3 2 (4.88%) Information Security
3 2 (4.88%) Mobile Device Management
3 2 (4.88%) Problem Management
3 2 (4.88%) Root Cause Analysis
4 1 (2.44%) Asset Management
4 1 (2.44%) Continuous Improvement
4 1 (2.44%) Mentoring
4 1 (2.44%) Stakeholder Management
Qualifications
1 4 (9.76%) ITIL Certification
2 2 (4.88%) Degree
2 2 (4.88%) SC Cleared
2 2 (4.88%) Security Cleared
3 1 (2.44%) CCNA
3 1 (2.44%) Cisco Certification
3 1 (2.44%) DBS Check
Quality Assurance & Compliance
1 6 (14.63%) SLA
System Software
1 25 (60.98%) Active Directory
2 3 (7.32%) Virtual Desktop
3 2 (4.88%) VMware Infrastructure
3 2 (4.88%) vSphere
3 2 (4.88%) XenApp
4 1 (2.44%) Hyper-V
4 1 (2.44%) Virtual Machines
4 1 (2.44%) XenDesktop
Systems Management
1 6 (14.63%) SCCM
Vendors
1 23 (56.10%) Microsoft
2 14 (34.15%) Citrix
3 11 (26.83%) Cisco
4 8 (19.51%) Bloomberg
4 8 (19.51%) Lotus
4 8 (19.51%) Reuters
5 6 (14.63%) VMware
6 4 (9.76%) Apple
7 3 (7.32%) Avaya
7 3 (7.32%) Dell
8 2 (4.88%) LANDesk
8 2 (4.88%) Symantec
9 1 (2.44%) Google
9 1 (2.44%) HP