The median contractor rate for a 1st/2nd Line Desktop Support was £138 per day in advertised job vacancies during the 3 months to 23 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
1st/2nd Line Desktop Support
UK
Rank 578 600 583
Rank change year-on-year +22 -17  
Contract jobs requiring a 1st/2nd Line Desktop Support 21 28 38
As % of all contract IT jobs advertised in the UK 0.047% 0.053% 0.073%
As % of the Job Titles category 0.050% 0.056% 0.077%
Number of daily rates quoted 15 13 11
Median daily rate £138 £160 £150
Median daily rate % change year-on-year -14.06% +6.66%  
90% offered a daily rate of more than £125 £116 £118
10% offered a daily rate of more than £208 £173 £205
UK excluding London median daily rate £145 £175 £150
% change year-on-year -17.14% +16.66%  
Number of hourly rates quoted 3 7 17
Median hourly rate £17.00 £10.20 £17.50
Median hourly rate % change year-on-year +66.66% -41.71%  
90% offered a hourly rate of more than £14.20 £10.20 £10.60
10% offered a hourly rate of more than £20.80 £70.20 £22.50
UK excluding London median hourly rate £15.25 £10.20 £12.00
% change year-on-year +49.50% -15.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42403 50275 49651
As % of all contract IT job vacancies advertised in the UK 94.81% 95.18% 94.82%
Number of daily rates quoted 27453 32530 30008
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £551
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1493 1573 1955
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.25 £11.30 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

1st/2nd Line Desktop Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st/2nd Line Desktop Support in the job title.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Desktop Support.

Contractor daily rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Desktop Support over the 3 months to 23 March 2017.

Contractor daily rate histogram for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st/2nd Line Desktop Support.

Contractor hourly rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 25 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 19 £135 -15.62% 2
London +7 7 £135 -15.62% 2
South East +19 5 £160 -8.57%
North West - 4 £125 -
Surrey +18 3 £240 +100.00%
Liverpool - 3 £125 -
Merseyside - 3 £125 -
Yorkshire +7 2 £125 -
Leeds +2 1 £125 -
West Yorkshire +1 1 £125 -
South West +1 1 - -
Scotland - 1 £150 -
City of London - 1 - - 1
Abingdon - 1 £150 -
Bath - 1 - -
Eastleigh - 1 £140 -
Glasgow - 1 £150 -
Manchester - 1 - -
Reigate - 1 £160 -
Stockport - 1 - -
York - 1 £125 -
Hampshire - 1 £140 -
North Yorkshire - 1 £125 -
Oxfordshire - 1 £150 -
Somerset - 1 - -

1st/2nd Line Desktop Support Skill Set
Top 30 Related IT Skills

For the 6 months to 23 March 2017, 1st/2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Desktop Support in the job title.

1 48 (87.27%) Windows
2 41 (74.55%) Windows 7
3 33 (60.00%) Active Directory
4 24 (43.64%) Microsoft
5 21 (38.18%) MS Office
6 17 (30.91%) SCCM
7 14 (25.45%) Windows XP
7 14 (25.45%) Citrix
8 13 (23.64%) Windows Server
9 12 (21.82%) Blackberry
9 12 (21.82%) ITIL
10 11 (20.00%) MS Exchange
11 10 (18.18%) MS Excel
11 10 (18.18%) Banking
11 10 (18.18%) Retail
11 10 (18.18%) Finance
11 10 (18.18%) VMware
12 9 (16.36%) IBM Notes
12 9 (16.36%) Reuters
12 9 (16.36%) Bloomberg
12 9 (16.36%) Lotus
12 9 (16.36%) Retail Banking
12 9 (16.36%) Eikon
13 8 (14.55%) Windows 10
14 7 (12.73%) iPad
14 7 (12.73%) Office 365
14 7 (12.73%) VMware Infrastructure
14 7 (12.73%) iPhone
14 7 (12.73%) Apple
14 7 (12.73%) VPN

1st/2nd Line Desktop Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (20.00%) MS Exchange
2 9 (16.36%) IBM Notes
3 4 (7.27%) Exchange Server 2003
4 2 (3.64%) Exchange Server 2007
4 2 (3.64%) Exchange Server 2013
5 1 (1.82%) Exchange Server 2010
5 1 (1.82%) SharePoint
5 1 (1.82%) SharePoint 2010
5 1 (1.82%) Skype for Business
Applications
1 21 (38.18%) MS Office
2 10 (18.18%) MS Excel
Business Applications
1 9 (16.36%) Eikon
Cloud Services
1 7 (12.73%) Office 365
Communications & Networking
1 7 (12.73%) VPN
2 3 (5.45%) Cisco IOS
2 3 (5.45%) LAN
3 2 (3.64%) DHCP
3 2 (3.64%) DNS
3 2 (3.64%) PBX
3 2 (3.64%) SAN
3 2 (3.64%) TCP/IP
3 2 (3.64%) WAN
4 1 (1.82%) Firewall
4 1 (1.82%) Internet
4 1 (1.82%) Skype
4 1 (1.82%) VLAN
General
1 10 (18.18%) Banking
1 10 (18.18%) Finance
1 10 (18.18%) Retail
2 9 (16.36%) Retail Banking
3 2 (3.64%) Electronics
4 1 (1.82%) Investment Banking
Miscellaneous
1 12 (21.82%) Blackberry
2 7 (12.73%) iPad
2 7 (12.73%) iPhone
3 3 (5.45%) Analytical Skills
3 3 (5.45%) BYOD
4 2 (3.64%) Video Conferencing
5 1 (1.82%) Smartphone
Operating Systems
1 48 (87.27%) Windows
2 41 (74.55%) Windows 7
3 14 (25.45%) Windows XP
4 13 (23.64%) Windows Server
5 8 (14.55%) Windows 10
6 6 (10.91%) Windows Server 2003
7 5 (9.09%) Android
7 5 (9.09%) Windows 8
8 4 (7.27%) Mac OS
9 3 (5.45%) Windows Server 2008
9 3 (5.45%) Windows Server 2012
10 2 (3.64%) Apple iOS
10 2 (3.64%) Mac OS X
11 1 (1.82%) Windows Vista
Processes & Methodologies
1 12 (21.82%) ITIL
2 4 (7.27%) Migration
3 3 (5.45%) Change Control
3 3 (5.45%) Incident Management
4 2 (3.64%) Asset Management
4 2 (3.64%) Time Management
5 1 (1.82%) Line Management
5 1 (1.82%) Market Research
5 1 (1.82%) Mobile Device Management
5 1 (1.82%) Release Management
5 1 (1.82%) Security Management
5 1 (1.82%) Service Management
Programming Languages
1 1 (1.82%) SQL
Qualifications
1 1 (1.82%) CCNA
1 1 (1.82%) Cisco Certification
1 1 (1.82%) DBS Check
1 1 (1.82%) ITIL Certification
1 1 (1.82%) Microsoft Certification
Quality Assurance & Compliance
1 3 (5.45%) SLA
System Software
1 33 (60.00%) Active Directory
2 7 (12.73%) VMware Infrastructure
3 3 (5.45%) Virtual Desktop
4 1 (1.82%) Hyper-V
4 1 (1.82%) XenApp
Systems Management
1 17 (30.91%) SCCM
Vendors
1 24 (43.64%) Microsoft
2 14 (25.45%) Citrix
3 10 (18.18%) VMware
4 9 (16.36%) Bloomberg
4 9 (16.36%) Lotus
4 9 (16.36%) Reuters
5 7 (12.73%) Apple
6 4 (7.27%) Cisco
7 3 (5.45%) Avaya
7 3 (5.45%) HP
8 2 (3.64%) Dell
8 2 (3.64%) NetApp
9 1 (1.82%) Samsung