The median contractor rate for a 1st/2nd Line Desktop Support was £140 per day in advertised job vacancies during the 3 months to 29 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Desktop Support
UK
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 594 622 581
Rank change year-on-year +28 -41  
Contract jobs requiring a 1st/2nd Line Desktop Support 20 27 63
As % of all contract IT jobs advertised in the UK 0.042% 0.050% 0.11%
As % of the Job Titles category 0.045% 0.053% 0.12%
Number of daily rates quoted 11 12 16
UK median daily rate £140 £141 £138
Median daily rate % change year-on-year -0.88% +2.72%  
10th Percentile £113 £113 £101
90th Percentile £209 £218 £178
UK excluding London median daily rate £133 £205 £138
% change year-on-year -35.36% +49.09%  
Number of hourly rates quoted 2 11 35
UK median hourly rate £82.50 £15.00 £15.00
Median hourly rate % change year-on-year +450.00% -  
10th Percentile £31.00 £11.75 £8.60
90th Percentile £146.00 £18.75 £22.35
UK excluding London median hourly rate £82.50 £15.00 £15.00
% change year-on-year +450.00% -  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44648 50928 53153
As % of all contract IT job vacancies advertised in the UK 94.78% 94.82% 94.84%
Number of daily rates quoted 98440 117183 122955
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
10th Percentile £263 £250 £225
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £396 £365
% change year-on-year +1.01% +8.49%  
Number of hourly rates quoted 4470 5127 7601
UK median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
10th Percentile £11.00 £10.50 £10.50
90th Percentile £48.75 £45.00 £41.25
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year - +9.37%  

1st/2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Desktop Support.

Contractor daily rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Desktop Support.

Contractor hourly rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Desktop Support over the 3 months to 29 June 2017.

Contractor hourly rate histogram for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 7 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 3 months to 29 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 19 £138 -5.17% 1
UK excluding London +63 18 £133 -35.36% 1
North of England +59 9 £125 -
South East +20 7 £175 -18.60% 1
London -1 2 £198 +64.58%
South West 0 1 £100 -51.21%
Wales - 1 £140 -

1st/2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 June 2017, 1st/2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Desktop Support in the job title.

1 35 (83.33%) Windows
2 31 (73.81%) Active Directory
3 28 (66.67%) Windows 7
4 25 (59.52%) Microsoft
5 22 (52.38%) Microsoft Office
6 15 (35.71%) ITIL
7 13 (30.95%) VPN
8 12 (28.57%) SCCM
9 11 (26.19%) Citrix
10 10 (23.81%) Blackberry
10 10 (23.81%) Android
10 10 (23.81%) Windows 10
11 9 (21.43%) Retail
11 9 (21.43%) Cisco
12 8 (19.05%) MS Exchange
12 8 (19.05%) IBM Notes
12 8 (19.05%) Reuters
12 8 (19.05%) Bloomberg
12 8 (19.05%) Lotus
12 8 (19.05%) Cisco IOS
12 8 (19.05%) Retail Banking
12 8 (19.05%) Banking
12 8 (19.05%) Eikon
12 8 (19.05%) BYOD
12 8 (19.05%) Mac OS
13 7 (16.67%) Office 365
13 7 (16.67%) Finance
13 7 (16.67%) VMware
14 4 (9.52%) Apple
14 4 (9.52%) Exchange Server 2003

1st/2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (19.05%) IBM Notes
1 8 (19.05%) MS Exchange
2 4 (9.52%) Exchange Server 2003
3 1 (2.38%) SharePoint
3 1 (2.38%) SharePoint 2010
3 1 (2.38%) Skype for Business
Applications
1 22 (52.38%) Microsoft Office
Business Applications
1 8 (19.05%) Eikon
Cloud Services
1 7 (16.67%) Office 365
Communications & Networking
1 13 (30.95%) VPN
2 8 (19.05%) Cisco IOS
3 2 (4.76%) TCP/IP
4 1 (2.38%) DHCP
4 1 (2.38%) DNS
4 1 (2.38%) Firewall
4 1 (2.38%) LAN
4 1 (2.38%) Skype
4 1 (2.38%) VLAN
General
1 9 (21.43%) Retail
2 8 (19.05%) Banking
2 8 (19.05%) Retail Banking
3 7 (16.67%) Finance
4 1 (2.38%) Electronics
Libraries, Frameworks & Software Standards
1 1 (2.38%) .NET
Miscellaneous
1 10 (23.81%) Blackberry
2 8 (19.05%) BYOD
3 2 (4.76%) Analytical Skills
4 1 (2.38%) iPhone
4 1 (2.38%) Mobile App
Operating Systems
1 35 (83.33%) Windows
2 28 (66.67%) Windows 7
3 10 (23.81%) Android
3 10 (23.81%) Windows 10
4 8 (19.05%) Mac OS
5 3 (7.14%) Apple iOS
5 3 (7.14%) Windows Server
6 2 (4.76%) Windows XP
7 1 (2.38%) Linux
7 1 (2.38%) Windows Mobile
7 1 (2.38%) Windows Server 2008
7 1 (2.38%) Windows Server 2012
Processes & Methodologies
1 15 (35.71%) ITIL
2 2 (4.76%) Change Control
3 1 (2.38%) Asset Management
3 1 (2.38%) Continuous Improvement
3 1 (2.38%) Incident Management
3 1 (2.38%) Market Research
3 1 (2.38%) Mentoring
3 1 (2.38%) Security Management
3 1 (2.38%) Service Management
3 1 (2.38%) Time Management
Programming Languages
1 1 (2.38%) SQL
Qualifications
1 1 (2.38%) CCNA
1 1 (2.38%) Cisco Certification
1 1 (2.38%) DBS Check
1 1 (2.38%) ITIL Certification
Quality Assurance & Compliance
1 2 (4.76%) SLA
System Software
1 31 (73.81%) Active Directory
2 2 (4.76%) Hyper-V
2 2 (4.76%) Virtual Desktop
2 2 (4.76%) VMware Infrastructure
3 1 (2.38%) Virtual Machines
3 1 (2.38%) XenApp
Systems Management
1 12 (28.57%) SCCM
Vendors
1 25 (59.52%) Microsoft
2 11 (26.19%) Citrix
3 9 (21.43%) Cisco
4 8 (19.05%) Bloomberg
4 8 (19.05%) Lotus
4 8 (19.05%) Reuters
5 7 (16.67%) VMware
6 4 (9.52%) Apple
7 2 (4.76%) Avaya
8 1 (2.38%) Dell
8 1 (2.38%) Google
8 1 (2.38%) HP