Period
to 21 February 2018

The median contractor rate for a 1st/2nd Line Desktop Support was £138 per day in advertised job vacancies during the 6 months to 21 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Desktop Support
UK
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 829 776 788
Rank change year-on-year -53 +12 +6
Contract jobs requiring a 1st/2nd Line Desktop Support 46 70 88
As % of all contract IT jobs advertised in the UK 0.045% 0.073% 0.083%
As % of the Job Titles category 0.048% 0.077% 0.087%
Number of daily rates quoted 33 51 38
UK median daily rate £138 £155 £160
Median daily rate % change year-on-year -11.29% -3.13% +6.67%
10th Percentile £115 £108 £120
90th Percentile £229 £238 £205
UK excluding London median daily rate £160 £158 £150
% change year-on-year +1.59% +5.00% -
Number of hourly rates quoted 5 8 26
UK median hourly rate £20.00 £15.75 £15.75
Median hourly rate % change year-on-year +26.98% - -1.56%
10th Percentile £16.00 £12.08 £10.20
90th Percentile £108.50 £22.63 £22.50
UK excluding London median hourly rate £91.25 £13.50 £15.00
% change year-on-year +575.93% -10.00% +9.09%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,268 90,980 101,049
% of contract IT jobs with a recognized job title 94.77% 94.77% 95.02%
Number of daily rates quoted 63,959 59,313 64,684
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £253 £250
90th Percentile £625 £606 £600
UK excluding London median daily rate £400 £400 £382
% change year-on-year - +4.71% +1.87%
Number of hourly rates quoted 2,851 3,247 3,676
UK median hourly rate £18.70 £18.00 £19.00
Median hourly rate % change year-on-year +3.89% -5.26% +15.15%
10th Percentile £11.00 £10.63 £10.50
90th Percentile £48.17 £47.50 £47.83
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.12%

1st/2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Desktop Support.

Contractor daily rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Desktop Support over the 6 months to 21 February 2018.

Contractor daily rate histogram for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Desktop Support.

Contractor hourly rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Desktop Support over the 6 months to 21 February 2018.

Contractor hourly rate histogram for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 9 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 45 £138 -11.29% 4
London -11 33 £136 -2.68% 1
UK excluding London -40 13 £160 +1.59% 3
South East -14 7 £160 - 2
North of England +12 2 £258 +106.00%
South West -5 2 £120 -29.41%
Yorkshire -5 2 £258 +114.58%
Scotland -21 1 - -
East of England - 1 £118 - 1

1st/2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 February 2018, 1st/2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Desktop Support in the job title.

1 36 (78.26%) Windows
2 27 (58.70%) Active Directory
3 21 (45.65%) Windows 10
4 19 (41.30%) Windows 7
5 18 (39.13%) Office 365
6 16 (34.78%) Microsoft
7 15 (32.61%) Microsoft Office
8 14 (30.43%) Android
8 14 (30.43%) iPhone
9 10 (21.74%) VPN
9 10 (21.74%) BYOD
10 9 (19.57%) Citrix
10 9 (19.57%) ITIL
10 9 (19.57%) Skype for Business
11 8 (17.39%) Cisco
11 8 (17.39%) Finance
11 8 (17.39%) Windows Server
11 8 (17.39%) Skype
12 7 (15.22%) Blackberry
12 7 (15.22%) Apple
13 6 (13.04%) Banking
13 6 (13.04%) Apple iOS
13 6 (13.04%) Microsoft Excel
14 5 (10.87%) OneDrive
14 5 (10.87%) Windows 8
14 5 (10.87%) Avaya
14 5 (10.87%) Microsoft PowerPoint
14 5 (10.87%) Cisco IOS
15 4 (8.70%) Retail Banking
15 4 (8.70%) Mac OS

1st/2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (19.57%) Skype for Business
2 4 (8.70%) IBM Notes
2 4 (8.70%) MS Exchange
3 3 (6.52%) SharePoint
4 2 (4.35%) Exchange Server 2013
4 2 (4.35%) SharePoint 2013
5 1 (2.17%) Exchange Server 2003
5 1 (2.17%) Tomcat
Applications
1 15 (32.61%) Microsoft Office
2 6 (13.04%) Microsoft Excel
3 5 (10.87%) Microsoft PowerPoint
Business Applications
1 4 (8.70%) Eikon
Cloud Services
1 18 (39.13%) Office 365
2 5 (10.87%) OneDrive
3 1 (2.17%) Amazon AWS
Communications & Networking
1 10 (21.74%) VPN
2 8 (17.39%) Skype
3 5 (10.87%) Cisco IOS
4 3 (6.52%) TCP/IP
4 3 (6.52%) WAN
5 2 (4.35%) 4G
5 2 (4.35%) Broadband
5 2 (4.35%) DNS
5 2 (4.35%) Firewall
5 2 (4.35%) Intranet
5 2 (4.35%) LAN
5 2 (4.35%) Wireless
6 1 (2.17%) DHCP
6 1 (2.17%) FTP
6 1 (2.17%) NetScaler
6 1 (2.17%) Remote Desktop
6 1 (2.17%) SMTP
6 1 (2.17%) VLAN
6 1 (2.17%) VoIP
6 1 (2.17%) Wi-Fi
General
1 8 (17.39%) Finance
2 6 (13.04%) Banking
3 4 (8.70%) Retail Banking
4 2 (4.35%) Law
4 2 (4.35%) Retail
5 1 (2.17%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.17%) Web Services
Miscellaneous
1 14 (30.43%) iPhone
2 10 (21.74%) BYOD
3 7 (15.22%) Blackberry
4 2 (4.35%) Handset
4 2 (4.35%) Smartphone
4 2 (4.35%) Video Conferencing
5 1 (2.17%) Analytical Skills
5 1 (2.17%) Computer Science
5 1 (2.17%) iPad
5 1 (2.17%) Management Information System
Operating Systems
1 36 (78.26%) Windows
2 21 (45.65%) Windows 10
3 19 (41.30%) Windows 7
4 14 (30.43%) Android
5 8 (17.39%) Windows Server
6 6 (13.04%) Apple iOS
7 5 (10.87%) Windows 8
8 4 (8.70%) Mac OS
8 4 (8.70%) Windows Server 2012
9 3 (6.52%) Windows Server 2008
10 2 (4.35%) Mac OS X
Processes & Methodologies
1 9 (19.57%) ITIL
2 3 (6.52%) Mobile Device Management
3 2 (4.35%) Change Management
3 2 (4.35%) Incident Management
3 2 (4.35%) PDM
3 2 (4.35%) Problem Management
3 2 (4.35%) Project Management
3 2 (4.35%) Service Delivery
4 1 (2.17%) Application Packaging
4 1 (2.17%) Business Continuity
4 1 (2.17%) Business Continuity Planning
4 1 (2.17%) Change Control
4 1 (2.17%) Continuous Improvement
4 1 (2.17%) Disaster Recovery
4 1 (2.17%) E-Commerce
4 1 (2.17%) Proactive Monitoring
4 1 (2.17%) Security Management
4 1 (2.17%) Service Management
4 1 (2.17%) Stakeholder Management
4 1 (2.17%) Time Management
Programming Languages
1 3 (6.52%) SQL
Qualifications
1 3 (6.52%) Degree
2 2 (4.35%) Microsoft Certification
3 1 (2.17%) Computer Science Degree
3 1 (2.17%) ITIL Certification
3 1 (2.17%) MCDST
3 1 (2.17%) MCITP
3 1 (2.17%) MCSA
3 1 (2.17%) MCSE
3 1 (2.17%) SC Cleared
3 1 (2.17%) Security Cleared
Quality Assurance & Compliance
1 2 (4.35%) SLA
System Software
1 27 (58.70%) Active Directory
2 1 (2.17%) Hyper-V
2 1 (2.17%) Terminal Services
2 1 (2.17%) Virtual Machines
2 1 (2.17%) VMware Infrastructure
2 1 (2.17%) XenApp
2 1 (2.17%) XenServer
Systems Management
1 3 (6.52%) SCCM
2 1 (2.17%) Jamf Pro
2 1 (2.17%) Systems Management Server (SMS)
Vendors
1 16 (34.78%) Microsoft
2 9 (19.57%) Citrix
3 8 (17.39%) Cisco
4 7 (15.22%) Apple
5 5 (10.87%) Avaya
6 4 (8.70%) Bloomberg
6 4 (8.70%) Lotus
6 4 (8.70%) Reuters
6 4 (8.70%) VMware
7 2 (4.35%) Sage
7 2 (4.35%) Salesforce.com
7 2 (4.35%) Symantec
8 1 (2.17%) HP
8 1 (2.17%) Meraki