Period
to 21 April 2018

The median contractor rate for a 1st/2nd Line Desktop Support was £150 per day in advertised job vacancies during the 6 months to 21 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Desktop Support
UK
6 months to
21 Apr 2018
Same period 2017 Same period 2016
Rank 831 795 813
Rank change year-on-year -36 +18 -45
Contract jobs requiring a 1st/2nd Line Desktop Support 49 46 70
As % of all contract IT jobs advertised in the UK 0.048% 0.050% 0.066%
As % of the Job Titles category 0.051% 0.053% 0.069%
Number of daily rates quoted 35 34 33
UK median daily rate £150 £145 £150
Median daily rate % change year-on-year +3.45% -3.33% +3.45%
10th Percentile £116 £113 £113
90th Percentile £228 £235 £188
UK excluding London median daily rate £150 £145 £150
% change year-on-year +3.45% -3.33% +12.15%
Number of hourly rates quoted 7 5 20
UK median hourly rate £17.00 £17.00 £15.75
Median hourly rate % change year-on-year - +7.94% -0.51%
10th Percentile £15.90 £12.75 £10.20
90th Percentile £80.25 £22.63 £38.00
UK excluding London median hourly rate £19.75 £13.50 £14.50
% change year-on-year +46.30% -6.90% +16.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,028 87,287 101,432
% of contract IT jobs with a recognized job title 94.93% 94.87% 95.08%
Number of daily rates quoted 63,193 56,709 65,411
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £258 £250
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £385
% change year-on-year +2.50% +3.90% +2.67%
Number of hourly rates quoted 2,954 3,007 3,316
UK median hourly rate £18.50 £18.93 £19.50
Median hourly rate % change year-on-year -2.27% -2.92% +14.71%
10th Percentile £10.80 £10.75 £10.50
90th Percentile £48.56 £48.75 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.00
% change year-on-year -2.78% -5.26% +15.15%

1st/2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Desktop Support.

Contractor daily rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Desktop Support over the 6 months to 21 April 2018.

Contractor daily rate histogram for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Desktop Support.

Contractor hourly rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Desktop Support over the 6 months to 21 April 2018.

Contractor hourly rate histogram for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 6 months to 21 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -46 48 £150 +7.14% 4
London -41 28 £148 +5.36%
UK excluding London -39 21 £150 +3.45% 4
South East -20 9 £160 - 4
East of England - 6 £118 -
North of England -24 3 £258 +106.00%
South West +10 2 £120 -36.00%
Yorkshire -15 2 £258 +106.00%
North West -14 1 - -
Scotland -36 1 - -

1st/2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 April 2018, 1st/2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Desktop Support in the job title.

1 37 (75.51%) Windows
2 28 (57.14%) Active Directory
3 20 (40.82%) Windows 10
3 20 (40.82%) Office 365
4 19 (38.78%) Microsoft
5 15 (30.61%) iPhone
5 15 (30.61%) Windows 7
6 14 (28.57%) Android
6 14 (28.57%) Microsoft Office
7 12 (24.49%) BYOD
8 11 (22.45%) ITIL
8 11 (22.45%) Skype for Business
9 10 (20.41%) Skype
9 10 (20.41%) Microsoft Excel
9 10 (20.41%) VPN
9 10 (20.41%) Cisco
10 9 (18.37%) Microsoft PowerPoint
10 9 (18.37%) Apple iOS
11 8 (16.33%) OneDrive
11 8 (16.33%) Citrix
12 7 (14.29%) VMware
12 7 (14.29%) Windows Server
13 6 (12.24%) Finance
13 6 (12.24%) WAN
14 5 (10.20%) LAN
14 5 (10.20%) SQL
14 5 (10.20%) Microsoft Certification
14 5 (10.20%) Apple
15 4 (8.16%) Windows Server 2012
15 4 (8.16%) Telecoms

1st/2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (22.45%) Skype for Business
2 4 (8.16%) MS Exchange
3 3 (6.12%) IBM Notes
3 3 (6.12%) SharePoint
4 2 (4.08%) Exchange Server 2013
4 2 (4.08%) SharePoint 2013
5 1 (2.04%) Exchange Server 2003
5 1 (2.04%) Tomcat
Applications
1 14 (28.57%) Microsoft Office
2 10 (20.41%) Microsoft Excel
3 9 (18.37%) Microsoft PowerPoint
4 1 (2.04%) Microsoft Project
Business Applications
1 3 (6.12%) Eikon
Cloud Services
1 20 (40.82%) Office 365
2 8 (16.33%) OneDrive
3 2 (4.08%) Amazon AWS
4 1 (2.04%) Microsoft Azure
Communications & Networking
1 10 (20.41%) Skype
1 10 (20.41%) VPN
2 6 (12.24%) WAN
3 5 (10.20%) LAN
4 4 (8.16%) Cisco IOS
4 4 (8.16%) Firewall
5 3 (6.12%) DNS
5 3 (6.12%) SMTP
5 3 (6.12%) TCP/IP
5 3 (6.12%) VoIP
6 2 (4.08%) 4G
6 2 (4.08%) DHCP
6 2 (4.08%) HTTP
6 2 (4.08%) Intranet
7 1 (2.04%) FTP
7 1 (2.04%) Internet
7 1 (2.04%) NetScaler
7 1 (2.04%) SMS
7 1 (2.04%) SSL
7 1 (2.04%) Wi-Fi
General
1 6 (12.24%) Finance
2 4 (8.16%) Telecoms
3 3 (6.12%) Banking
3 3 (6.12%) Retail Banking
4 2 (4.08%) Retail
5 1 (2.04%) Law
5 1 (2.04%) Legal
Libraries, Frameworks & Software Standards
1 2 (4.08%) Web Services
2 1 (2.04%) LDAP
Miscellaneous
1 15 (30.61%) iPhone
2 12 (24.49%) BYOD
3 4 (8.16%) Blackberry
4 3 (6.12%) Data Centre
4 3 (6.12%) Management Information System
5 2 (4.08%) Handset
6 1 (2.04%) Analytical Skills
6 1 (2.04%) Computer Science
6 1 (2.04%) iPad
6 1 (2.04%) NHS
6 1 (2.04%) Replication
6 1 (2.04%) Smartphone
6 1 (2.04%) Video Conferencing
Operating Systems
1 37 (75.51%) Windows
2 20 (40.82%) Windows 10
3 15 (30.61%) Windows 7
4 14 (28.57%) Android
5 9 (18.37%) Apple iOS
6 7 (14.29%) Windows Server
7 4 (8.16%) Windows Server 2012
8 3 (6.12%) Mac OS
8 3 (6.12%) Windows Server 2008
9 2 (4.08%) Windows 8
10 1 (2.04%) Mac OS X
10 1 (2.04%) Windows XP
Processes & Methodologies
1 11 (22.45%) ITIL
2 4 (8.16%) Change Management
3 3 (6.12%) Business Continuity
3 3 (6.12%) Server Virtualisation
4 2 (4.08%) Incident Management
4 2 (4.08%) Information Security
4 2 (4.08%) PDM
4 2 (4.08%) Problem Management
4 2 (4.08%) Problem-Solving
4 2 (4.08%) Project Management
4 2 (4.08%) Time Management
5 1 (2.04%) Application Packaging
5 1 (2.04%) CRM
5 1 (2.04%) Disaster Recovery
5 1 (2.04%) Kalman Filter
5 1 (2.04%) Proactive Monitoring
5 1 (2.04%) Security Management
5 1 (2.04%) Service Delivery
5 1 (2.04%) Service Management
5 1 (2.04%) Stakeholder Management
Programming Languages
1 5 (10.20%) SQL
Qualifications
1 5 (10.20%) Microsoft Certification
2 3 (6.12%) Degree
2 3 (6.12%) ITIL Certification
2 3 (6.12%) MCP
3 2 (4.08%) Cisco Certification
3 2 (4.08%) DBS Check
4 1 (2.04%) Computer Science Degree
4 1 (2.04%) MCDST
4 1 (2.04%) MCITP
4 1 (2.04%) MCSA
4 1 (2.04%) MCSE
4 1 (2.04%) SC Cleared
4 1 (2.04%) Security Cleared
Quality Assurance & Compliance
1 4 (8.16%) SLA
System Software
1 28 (57.14%) Active Directory
2 4 (8.16%) VMware Infrastructure
3 2 (4.08%) Hyper-V
3 2 (4.08%) Terminal Services
4 1 (2.04%) BitLocker
4 1 (2.04%) IAG
4 1 (2.04%) Virtual Machines
4 1 (2.04%) XenApp
4 1 (2.04%) XenServer
Systems Management
1 3 (6.12%) SCCM
2 1 (2.04%) Jamf Pro
2 1 (2.04%) Systems Management Server (SMS)
Vendors
1 19 (38.78%) Microsoft
2 10 (20.41%) Cisco
3 8 (16.33%) Citrix
4 7 (14.29%) VMware
5 5 (10.20%) Apple
6 4 (8.16%) HP
7 3 (6.12%) Avaya
7 3 (6.12%) Bloomberg
7 3 (6.12%) Lotus
7 3 (6.12%) Reuters
8 2 (4.08%) Dell
8 2 (4.08%) Sage
9 1 (2.04%) CheckPoint
9 1 (2.04%) Google
9 1 (2.04%) Meraki
9 1 (2.04%) OpenText
9 1 (2.04%) Polycom
9 1 (2.04%) Remedy
9 1 (2.04%) Salesforce.com