Period
to 22 October 2017

The median contractor rate for a 1st/2nd Line Desktop Support was £138 per day in advertised job vacancies during the 6 months to 22 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Desktop Support
UK
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 830 811 782
Rank change year-on-year -19 -29 +39
Contract jobs requiring a 1st/2nd Line Desktop Support 41 80 110
As % of all contract IT jobs advertised in the UK 0.041% 0.076% 0.096%
As % of the Job Titles category 0.044% 0.080% 0.10%
Number of daily rates quoted 22 45 34
UK median daily rate £138 £150 £145
Median daily rate % change year-on-year -8.33% +3.45% -6.45%
10th Percentile £108 £104 £93
90th Percentile £208 £218 £192
UK excluding London median daily rate £140 £155 £141
% change year-on-year -9.68% +9.73% -5.83%
Number of hourly rates quoted 4 15 52
UK median hourly rate £18.75 £15.00 £15.00
Median hourly rate % change year-on-year +25.00% - -4.76%
10th Percentile £17.50 £11.48 £10.10
90th Percentile £118.00 £18.90 £21.65
UK excluding London median hourly rate £18.75 £15.00 £15.00
% change year-on-year +25.00% - -6.25%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94198 99892 108277
% of contract IT jobs with a recognized job title 94.82% 94.76% 94.95%
Number of daily rates quoted 61891 65105 68774
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +5.63%
Number of hourly rates quoted 2803 3255 4146
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.86 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

1st/2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Desktop Support.

Contractor daily rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Desktop Support.

Contractor hourly rate trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Desktop Support over the 6 months to 22 October 2017.

Contractor hourly rate histogram for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 9 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 40 £138 -9.84% 4
London +9 23 £138 +1.85% 2
UK excluding London -1 18 £140 -9.68% 2
South East +14 8 £150 -30.23% 1
North of England +66 7 - -
Yorkshire +27 5 - -
North West +21 2 - -
South West -2 2 £100 -47.37%
Wales +12 1 £140 +14.29%

1st/2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 October 2017, 1st/2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Desktop Support in the job title.

1 35 (85.37%) Windows
2 24 (58.54%) Windows 7
3 22 (53.66%) Active Directory
4 21 (51.22%) Microsoft Office
4 21 (51.22%) Microsoft
5 17 (41.46%) Android
6 15 (36.59%) Windows 10
7 14 (34.15%) Blackberry
8 12 (29.27%) Banking
8 12 (29.27%) Citrix
8 12 (29.27%) VPN
9 11 (26.83%) Mac OS
10 10 (24.39%) Cisco IOS
10 10 (24.39%) Cisco
11 8 (19.51%) ITIL
11 8 (19.51%) IBM Notes
11 8 (19.51%) Lotus
11 8 (19.51%) Reuters
11 8 (19.51%) Bloomberg
11 8 (19.51%) Finance
11 8 (19.51%) Retail Banking
11 8 (19.51%) BYOD
11 8 (19.51%) Eikon
12 7 (17.07%) Windows 8
12 7 (17.07%) iPhone
12 7 (17.07%) Wireless
13 6 (14.63%) SLA
13 6 (14.63%) Office 365
14 5 (12.20%) Mobile Device Management
14 5 (12.20%) Apple

1st/2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (19.51%) IBM Notes
2 3 (7.32%) MS Exchange
3 2 (4.88%) Exchange Server 2003
4 1 (2.44%) Skype for Business
Applications
1 21 (51.22%) Microsoft Office
Business Applications
1 8 (19.51%) Eikon
Cloud Services
1 6 (14.63%) Office 365
Communications & Networking
1 12 (29.27%) VPN
2 10 (24.39%) Cisco IOS
3 7 (17.07%) Wireless
4 4 (9.76%) Broadband
5 2 (4.88%) TCP/IP
6 1 (2.44%) Firewall
6 1 (2.44%) Remote Desktop
6 1 (2.44%) Skype
6 1 (2.44%) SMS
General
1 12 (29.27%) Banking
2 8 (19.51%) Finance
2 8 (19.51%) Retail Banking
3 4 (9.76%) Law
Libraries, Frameworks & Software Standards
1 1 (2.44%) .NET
Miscellaneous
1 14 (34.15%) Blackberry
2 8 (19.51%) BYOD
3 7 (17.07%) iPhone
4 4 (9.76%) Video Conferencing
5 2 (4.88%) Analytical Skills
6 1 (2.44%) Mobile App
6 1 (2.44%) Smartphone
Operating Systems
1 35 (85.37%) Windows
2 24 (58.54%) Windows 7
3 17 (41.46%) Android
4 15 (36.59%) Windows 10
5 11 (26.83%) Mac OS
6 7 (17.07%) Windows 8
7 4 (9.76%) Mac OS X
7 4 (9.76%) Windows Server
8 2 (4.88%) Apple iOS
9 1 (2.44%) Linux
9 1 (2.44%) Windows Mobile
9 1 (2.44%) Windows Server 2008
9 1 (2.44%) Windows Server 2012
Processes & Methodologies
1 8 (19.51%) ITIL
2 5 (12.20%) Mobile Device Management
3 3 (7.32%) Service Management
4 2 (4.88%) Information Security
4 2 (4.88%) Problem Management
4 2 (4.88%) Root Cause Analysis
5 1 (2.44%) Asset Management
5 1 (2.44%) Continuous Improvement
5 1 (2.44%) E-Commerce
5 1 (2.44%) Mentoring
5 1 (2.44%) Service Delivery
5 1 (2.44%) Stakeholder Management
Qualifications
1 4 (9.76%) Degree
2 3 (7.32%) ITIL Certification
3 2 (4.88%) SC Cleared
3 2 (4.88%) Security Cleared
4 1 (2.44%) DBS Check
Quality Assurance & Compliance
1 6 (14.63%) SLA
System Software
1 22 (53.66%) Active Directory
2 3 (7.32%) Virtual Desktop
3 2 (4.88%) VMware Infrastructure
3 2 (4.88%) vSphere
4 1 (2.44%) Hyper-V
4 1 (2.44%) Virtual Machines
4 1 (2.44%) XenApp
4 1 (2.44%) XenDesktop
Systems Management
1 2 (4.88%) SCCM
Vendors
1 21 (51.22%) Microsoft
2 12 (29.27%) Citrix
3 10 (24.39%) Cisco
4 8 (19.51%) Bloomberg
4 8 (19.51%) Lotus
4 8 (19.51%) Reuters
5 5 (12.20%) Apple
5 5 (12.20%) VMware
6 4 (9.76%) Avaya
6 4 (9.76%) Symantec
7 2 (4.88%) Dell
7 2 (4.88%) LANDesk
8 1 (2.44%) Google
8 1 (2.44%) Salesforce.com