Period
to

The median annual salary for a 1st/2nd Line Desktop Support was £29,500 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Desktop Support
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1175 1005 777
Rank change year-on-year -170 -228 +332
Permanent jobs requiring a 1st/2nd Line Desktop Support 52 6 16
As % of all permanent jobs advertised in the UK 0.030% 0.005% 0.025%
As % of the Job Titles category 0.033% 0.006% 0.026%
Number of salaries quoted 46 6 16
10th Percentile £25,000 £21,000 £31,875
25th Percentile £26,313 £22,625 £32,500
Median annual salary (50th Percentile) £29,500 £24,500 £35,000
Median % change year-on-year +20.41% -30.00% +40.00%
75th Percentile £47,750 £27,938 £37,500
90th Percentile £48,750 £28,750 £38,750
UK excluding London median annual salary £27,500 £24,500 £21,000
% change year-on-year +12.24% +16.67% -11.58%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

1st/2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Desktop Support.

Salary trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Desktop Support over the 6 months to 8 August 2022.

Salary histogram for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -159 49 £28,750 +17.35%
London - 28 £43,500 -
UK excluding London -93 21 £27,500 +12.24%
Work from Home - 11 £47,500 -
South East - 10 £27,250 -
Midlands -47 6 £25,000 -
West Midlands -49 4 £25,000 -9.09%
East of England - 3 £29,500 -
East Midlands -13 2 £28,500 +18.75%
South West -21 2 £35,000 +66.67%

1st/2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 1st/2nd Line Desktop Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Desktop Support in the job title.

1 38 (73.08%) Windows
2 29 (55.77%) Active Directory
3 23 (44.23%) Microsoft 365
4 21 (40.38%) Microsoft
4 21 (40.38%) Social Skills
5 18 (34.62%) SLA
5 18 (34.62%) Finance
5 18 (34.62%) Windows 10
6 13 (25.00%) Service Delivery
7 12 (23.08%) Reuters
7 12 (23.08%) Bloomberg
7 12 (23.08%) Windows Server
8 10 (19.23%) Problem-Solving
8 10 (19.23%) Microsoft Certification
8 10 (19.23%) MCP
9 8 (15.38%) MCSE
9 8 (15.38%) MCSA
9 8 (15.38%) Firewall
9 8 (15.38%) Citrix
9 8 (15.38%) Windows 7
9 8 (15.38%) AWS
10 7 (13.46%) Azure
10 7 (13.46%) IP Telephony
10 7 (13.46%) Microsoft Office
10 7 (13.46%) Windows Server 2016
11 6 (11.54%) Windows Server 2019
11 6 (11.54%) ITIL
11 6 (11.54%) ITSM
11 6 (11.54%) PowerShell
12 5 (9.62%) MCITP

1st/2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.69%) MS Exchange
2 2 (3.85%) SharePoint
3 1 (1.92%) CMS
3 1 (1.92%) Confluence
3 1 (1.92%) IIS
Applications
1 7 (13.46%) Microsoft Office
2 2 (3.85%) Acrobat
3 1 (1.92%) Microsoft Excel
Business Applications
1 1 (1.92%) Elite 3E
1 1 (1.92%) Fidessa
Cloud Services
1 23 (44.23%) Microsoft 365
2 8 (15.38%) AWS
3 7 (13.46%) Azure
4 3 (5.77%) Mimecast
5 2 (3.85%) OneDrive
6 1 (1.92%) Dynamics 365
6 1 (1.92%) Google Workspace
Communications & Networking
1 8 (15.38%) Firewall
2 7 (13.46%) IP Telephony
3 5 (9.62%) DHCP
3 5 (9.62%) DNS
3 5 (9.62%) TCP/IP
4 4 (7.69%) LAN
4 4 (7.69%) WAN
5 3 (5.77%) VPN
5 3 (5.77%) Wireless
6 2 (3.85%) Unified Communications
6 2 (3.85%) WebEx
7 1 (1.92%) 4G
7 1 (1.92%) Cisco ASA
7 1 (1.92%) FIX Connectivity
7 1 (1.92%) Wireshark
Database & Business Intelligence
1 1 (1.92%) SQL Server
Development Applications
1 5 (9.62%) JIRA
General
1 21 (40.38%) Social Skills
2 18 (34.62%) Finance
3 5 (9.62%) Banking
4 3 (5.77%) Organisational Skills
5 1 (1.92%) Law
5 1 (1.92%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.92%) .NET
1 1 (1.92%) FIX Protocol
Miscellaneous
1 1 (1.92%) Driving Licence
1 1 (1.92%) Eurex
1 1 (1.92%) Mobile App
Operating Systems
1 38 (73.08%) Windows
2 18 (34.62%) Windows 10
3 12 (23.08%) Windows Server
4 8 (15.38%) Windows 7
5 7 (13.46%) Windows Server 2016
6 6 (11.54%) Windows Server 2019
7 5 (9.62%) Linux
7 5 (9.62%) Windows Server 2012
8 3 (5.77%) Windows 8
9 2 (3.85%) Android
9 2 (3.85%) Apple iOS
10 1 (1.92%) Mac OS
10 1 (1.92%) Solaris
10 1 (1.92%) Ubuntu
10 1 (1.92%) Unix
Processes & Methodologies
1 13 (25.00%) Service Delivery
2 10 (19.23%) Problem-Solving
3 6 (11.54%) ITIL
3 6 (11.54%) ITSM
4 5 (9.62%) Change Control
4 5 (9.62%) Migration
5 4 (7.69%) Kalman Filter
6 3 (5.77%) Decision-Making
6 3 (5.77%) Fintech
6 3 (5.77%) Line Management
6 3 (5.77%) Workflow
7 2 (3.85%) Continuous Improvement
7 2 (3.85%) Time Management
8 1 (1.92%) Asset Management
8 1 (1.92%) CRM
8 1 (1.92%) Document Management
8 1 (1.92%) Email Management
8 1 (1.92%) Logistics
8 1 (1.92%) Mobile Device Management
8 1 (1.92%) Software Deployment
Programming Languages
1 6 (11.54%) PowerShell
2 5 (9.62%) Python
2 5 (9.62%) SQL
3 1 (1.92%) C#
3 1 (1.92%) VB.NET
Qualifications
1 10 (19.23%) MCP
1 10 (19.23%) Microsoft Certification
2 8 (15.38%) MCSA
2 8 (15.38%) MCSE
3 5 (9.62%) MCDST
3 5 (9.62%) MCITP
4 1 (1.92%) Degree
Quality Assurance & Compliance
1 18 (34.62%) SLA
System Software
1 29 (55.77%) Active Directory
2 1 (1.92%) KVM
2 1 (1.92%) Terminal Services
2 1 (1.92%) Virtual Machines
2 1 (1.92%) VMware Infrastructure
Systems Management
1 4 (7.69%) SCCM
2 2 (3.85%) Microsoft Intune
Vendors
1 21 (40.38%) Microsoft
2 12 (23.08%) Bloomberg
2 12 (23.08%) Reuters
3 8 (15.38%) Citrix
4 5 (9.62%) Cisco
5 4 (7.69%) Oracle
6 3 (5.77%) iManage
7 2 (3.85%) Adobe
7 2 (3.85%) VMware
8 1 (1.92%) Apple
8 1 (1.92%) CQG
8 1 (1.92%) DocuSign
8 1 (1.92%) Google
8 1 (1.92%) ION Trading
8 1 (1.92%) Patsystems
8 1 (1.92%) Red Hat
8 1 (1.92%) Sophos
8 1 (1.92%) Splunk
8 1 (1.92%) Trayport