Period
to 29 February 2020

The median annual salary for a 1st/2nd Line Desktop Support was £27,000 in advertised job vacancies during the 6 months to 29 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Desktop Support
UK
6 months to
29 Feb 2020
Same period 2019 Same period 2018
Rank 996 1092 1156
Rank change year-on-year +96 +64 -36
Permanent jobs requiring a 1st/2nd Line Desktop Support 13 25 50
As % of all permanent IT jobs advertised in the UK 0.011% 0.017% 0.028%
As % of the Job Titles category 0.011% 0.017% 0.029%
Number of salaries quoted 13 25 50
UK median annual salary £27,000 £30,000 £25,500
Median salary % change year-on-year -10.00% +17.65% -
10th Percentile £20,700 £23,550 £21,250
90th Percentile £38,000 £36,250 £35,100
UK excluding London median annual salary £23,250 £26,500 £25,000
% change year-on-year -12.26% +6.00% -1.96%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 116,647 145,045 169,813
% of permanent IT jobs with a recognized job title 95.46% 95.94% 96.39%
Number of salaries quoted 93,434 116,144 139,441
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st/2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Desktop Support.

Salary trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Salary Histogram

The salary distribution of IT jobs citing 1st/2nd Line Desktop Support over the 6 months to 29 February 2020.

Salary histogram for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 6 months to 29 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +94 13 £27,000 -10.00% 1
London +70 7 £35,000 +7.69%
UK excluding London +112 6 £23,250 -12.26% 1
South West +40 2 £27,500 +15.79%
Midlands - 2 £20,750 -
East of England +69 1 £26,000 -5.45%
North of England +60 1 £21,500 -14.00%
West Midlands - 1 £21,000 -
Yorkshire - 1 £21,500 -
East Midlands - 1 £20,500 -

1st/2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 February 2020, 1st/2nd Line Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Desktop Support in the job title.

1 12 (92.31%) Windows
2 8 (61.54%) Microsoft
3 7 (53.85%) Office 365
3 7 (53.85%) Microsoft Office
4 6 (46.15%) Windows 7
5 5 (38.46%) Active Directory
5 5 (38.46%) Windows 10
6 4 (30.77%) SCCM
6 4 (30.77%) Android
7 3 (23.08%) iPhone
7 3 (23.08%) Citrix
7 3 (23.08%) SLA
7 3 (23.08%) Finance
7 3 (23.08%) Driving Licence
7 3 (23.08%) Windows Server
8 2 (15.38%) BPSS Clearance
8 2 (15.38%) Windows 8
8 2 (15.38%) Windows Server 2012
8 2 (15.38%) Enterprise Software
8 2 (15.38%) Skype
8 2 (15.38%) WebEx
8 2 (15.38%) Data Centre
8 2 (15.38%) Acrobat
8 2 (15.38%) Internet
8 2 (15.38%) Blackberry
8 2 (15.38%) Adobe
8 2 (15.38%) HP
8 2 (15.38%) Dell
8 2 (15.38%) ITIL
8 2 (15.38%) Linux

1st/2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (15.38%) Skype for Business
Applications
1 7 (53.85%) Microsoft Office
2 2 (15.38%) Acrobat
Cloud Services
1 7 (53.85%) Office 365
2 1 (7.69%) Azure
Communications & Networking
1 2 (15.38%) Internet
1 2 (15.38%) LAN
1 2 (15.38%) Skype
1 2 (15.38%) VPN
1 2 (15.38%) WAN
1 2 (15.38%) WebEx
2 1 (7.69%) Firewall
2 1 (7.69%) Wireless
Database & Business Intelligence
1 1 (7.69%) SQL Server
General
1 3 (23.08%) Finance
2 1 (7.69%) Banking
Miscellaneous
1 3 (23.08%) Driving Licence
1 3 (23.08%) iPhone
2 2 (15.38%) Blackberry
2 2 (15.38%) Data Centre
2 2 (15.38%) Enterprise Software
2 2 (15.38%) iPad
3 1 (7.69%) Fat Client
3 1 (7.69%) Handset
3 1 (7.69%) Hedge funds
3 1 (7.69%) NHS
3 1 (7.69%) Thin Client
Operating Systems
1 12 (92.31%) Windows
2 6 (46.15%) Windows 7
3 5 (38.46%) Windows 10
4 4 (30.77%) Android
5 3 (23.08%) Windows Server
6 2 (15.38%) Linux
6 2 (15.38%) Windows 8
6 2 (15.38%) Windows Server 2012
7 1 (7.69%) Windows Server 2008
Processes & Methodologies
1 2 (15.38%) ITIL
2 1 (7.69%) Asset Management
2 1 (7.69%) Change Control
2 1 (7.69%) Customer Requirements
2 1 (7.69%) Migration
2 1 (7.69%) Problem Management
2 1 (7.69%) Project Delivery
Programming Languages
1 1 (7.69%) PowerShell
1 1 (7.69%) VBScript
Qualifications
1 2 (15.38%) BPSS Clearance
1 2 (15.38%) SC Cleared
1 2 (15.38%) Security Cleared
2 1 (7.69%) Degree
Quality Assurance & Compliance
1 3 (23.08%) SLA
System Software
1 5 (38.46%) Active Directory
2 1 (7.69%) XenApp
2 1 (7.69%) XenDesktop
Systems Management
1 4 (30.77%) SCCM
Vendors
1 8 (61.54%) Microsoft
2 3 (23.08%) Citrix
3 2 (15.38%) Adobe
3 2 (15.38%) Dell
3 2 (15.38%) HP
4 1 (7.69%) Apple
4 1 (7.69%) Cisco