Period
to 13 April 2021

The median annual salary for a 1st/2nd Line Desktop Support was £24,500 in advertised job vacancies during the 6 months to 13 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Desktop Support
UK
6 months to
13 Apr 2021
Same period 2020 Same period 2019
Rank 830 976 1112
Rank change year-on-year +146 +136 +64
Permanent jobs requiring a 1st/2nd Line Desktop Support 8 9 18
As % of all permanent jobs advertised in the UK 0.010% 0.008% 0.012%
As % of the Job Titles category 0.010% 0.008% 0.013%
Number of salaries quoted 8 9 18
10th Percentile £22,850 £21,300 £21,425
25th Percentile £23,000 £24,500 £23,438
Median annual salary (50th Percentile) £24,500 £29,000 £28,000
Median % change year-on-year -15.52% +3.57% +4.67%
75th Percentile £26,313 £40,000 £31,563
90th Percentile £28,750 £45,000 £34,500
UK excluding London median annual salary £24,500 £23,250 £23,750
% change year-on-year +5.38% -2.11% -5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 77,346 108,572 142,944
% of permanent IT jobs with a recognized job title 93.13% 95.37% 96.02%
Number of salaries quoted 60,849 88,179 115,251
10th Percentile £31,500 £29,750 £28,500
25th Percentile £40,750 £37,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

1st/2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Desktop Support.

Salary trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 6 months to 13 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +112 8 £24,500 +5.38%
England +115 6 £25,000 -13.79%
Midlands +47 5 £25,000 +19.05%
East Midlands - 3 £24,000 -
West Midlands +29 2 £27,500 +30.95%
Wales - 2 £23,000 -
South West +22 1 £25,000 -9.09%
Work from Home - 1 £25,000 -

1st/2nd Line Desktop Support Skill Set
Top 29 Co-occurring IT Skills

For the 6 months to 13 April 2021, 1st/2nd Line Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Desktop Support in the job title.

1 5 (62.50%) Problem-Solving
1 5 (62.50%) Windows
2 4 (50.00%) ITIL
3 3 (37.50%) Driving Licence
3 3 (37.50%) Wi-Fi
3 3 (37.50%) Incident Management
3 3 (37.50%) Statistics
3 3 (37.50%) LAN
3 3 (37.50%) WAN
3 3 (37.50%) TCP/IP
3 3 (37.50%) SLA
3 3 (37.50%) Microsoft
3 3 (37.50%) Service Delivery
4 2 (25.00%) Migration
4 2 (25.00%) Retail
4 2 (25.00%) Change Control
5 1 (12.50%) Windows Server 2012
5 1 (12.50%) XenApp
5 1 (12.50%) XenDesktop
5 1 (12.50%) Wireless
5 1 (12.50%) SCCM
5 1 (12.50%) Android
5 1 (12.50%) iPhone
5 1 (12.50%) Windows Server 2008
5 1 (12.50%) Firewall
5 1 (12.50%) Active Directory
5 1 (12.50%) Citrix
5 1 (12.50%) Blackberry
5 1 (12.50%) VPN

1st/2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 3 (37.50%) LAN
1 3 (37.50%) TCP/IP
1 3 (37.50%) WAN
1 3 (37.50%) Wi-Fi
2 1 (12.50%) Firewall
2 1 (12.50%) VPN
2 1 (12.50%) Wireless
General
1 2 (25.00%) Retail
Miscellaneous
1 3 (37.50%) Driving Licence
2 1 (12.50%) Blackberry
2 1 (12.50%) iPhone
Operating Systems
1 5 (62.50%) Windows
2 1 (12.50%) Android
2 1 (12.50%) Windows Server 2008
2 1 (12.50%) Windows Server 2012
Processes & Methodologies
1 5 (62.50%) Problem-Solving
2 4 (50.00%) ITIL
3 3 (37.50%) Incident Management
3 3 (37.50%) Service Delivery
3 3 (37.50%) Statistics
4 2 (25.00%) Change Control
4 2 (25.00%) Migration
Quality Assurance & Compliance
1 3 (37.50%) SLA
System Software
1 1 (12.50%) Active Directory
1 1 (12.50%) XenApp
1 1 (12.50%) XenDesktop
Systems Management
1 1 (12.50%) SCCM
Vendors
1 3 (37.50%) Microsoft
2 1 (12.50%) Citrix