1st/2nd Line Desktop Support Jobs

1st/2nd Line Desktop Support
UK

The median 1st/2nd Line Desktop Support salary in the UK is £41,500 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 878 965 1187
Rank change year-on-year +87 +222 -317
Permanent jobs requiring a 1st/2nd Line Desktop Support 11 13 28
As % of all permanent jobs advertised in the UK 0.011% 0.012% 0.018%
As % of the Job Titles category 0.012% 0.013% 0.019%
Number of salaries quoted 11 12 27
10th Percentile £26,500 £27,500 £24,800
25th Percentile £29,500 £28,250 £25,750
Median annual salary (50th Percentile) £41,500 £33,000 £28,000
Median % change year-on-year +25.76% +17.86% +14.29%
75th Percentile £42,250 £46,000 £35,000
90th Percentile - - £48,750
UK excluding London median annual salary £27,000 £30,000 £26,000
% change year-on-year -10.00% +15.38% +6.12%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,477 96,786 147,852
% of permanent jobs with a recognized job title 94.63% 91.57% 96.05%
Number of salaries quoted 66,588 60,676 85,408
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,075
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

1st/2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Desktop Support.

Salary trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Desktop Support over the 6 months to 23 April 2024.

Salary histogram for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +113 10 £41,500 +38.33% 2
London +135 7 £41,500 +0.61% 1
Work from Home +84 5 £27,000 -2.70%
UK excluding London -2 4 £27,000 -10.00% 1
Midlands - 3 £27,000 -
West Midlands - 3 £27,000 -
Northern Ireland - 1 £35,000 -

1st/2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 April 2024, 1st/2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Desktop Support in the job title.

1 11 (100.00%) Finance
2 9 (81.82%) Microsoft 365
2 9 (81.82%) Active Directory
3 8 (72.73%) Software Deployment
3 8 (72.73%) PowerShell
4 6 (54.55%) Entra ID
4 6 (54.55%) Azure
4 6 (54.55%) Customer Experience
5 5 (45.45%) DNS
5 5 (45.45%) ITIL
5 5 (45.45%) Windows
6 4 (36.36%) Windows 10
7 3 (27.27%) Fintech
7 3 (27.27%) Hardware Maintenance
7 3 (27.27%) Self-Motivation
7 3 (27.27%) Remote Desktop
7 3 (27.27%) Firewall
7 3 (27.27%) Microsoft
7 3 (27.27%) Inclusion and Diversity
7 3 (27.27%) Team-Oriented Environment
8 2 (18.18%) Inventory Management
8 2 (18.18%) VPN
8 2 (18.18%) SharePoint
8 2 (18.18%) LAN
8 2 (18.18%) Continuous Improvement
8 2 (18.18%) Process Improvement
8 2 (18.18%) Data Protection
9 1 (9.09%) Public Sector
9 1 (9.09%) Customer-Centricity
9 1 (9.09%) Windows Server

1st/2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (18.18%) SharePoint
Cloud Services
1 9 (81.82%) Microsoft 365
2 6 (54.55%) Azure
2 6 (54.55%) Entra ID
Communications & Networking
1 5 (45.45%) DNS
2 3 (27.27%) Firewall
2 3 (27.27%) Remote Desktop
3 2 (18.18%) LAN
3 2 (18.18%) VPN
4 1 (9.09%) DHCP
4 1 (9.09%) HTTP
4 1 (9.09%) TCP/IP
General
1 11 (100.00%) Finance
2 3 (27.27%) Inclusion and Diversity
3 1 (9.09%) Electronics
3 1 (9.09%) Legal
3 1 (9.09%) Manufacturing
3 1 (9.09%) Marketing
3 1 (9.09%) Public Sector
3 1 (9.09%) Social Skills
3 1 (9.09%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (9.09%) CSS
1 1 (9.09%) XML
Miscellaneous
1 3 (27.27%) Self-Motivation
1 3 (27.27%) Team-Oriented Environment
Operating Systems
1 5 (45.45%) Windows
2 4 (36.36%) Windows 10
3 1 (9.09%) Apple iOS
3 1 (9.09%) Windows Server
Processes & Methodologies
1 8 (72.73%) Software Deployment
2 6 (54.55%) Customer Experience
3 5 (45.45%) ITIL
4 3 (27.27%) Fintech
4 3 (27.27%) Hardware Maintenance
5 2 (18.18%) Continuous Improvement
5 2 (18.18%) Data Protection
5 2 (18.18%) Inventory Management
5 2 (18.18%) Process Improvement
6 1 (9.09%) Business Intelligence
6 1 (9.09%) Customer Service
6 1 (9.09%) Customer-Centricity
6 1 (9.09%) Cybersecurity
6 1 (9.09%) Digital Marketing
6 1 (9.09%) Incident Management
6 1 (9.09%) Programme Management
Programming Languages
1 8 (72.73%) PowerShell
2 1 (9.09%) JavaScript
System Software
1 9 (81.82%) Active Directory
Vendors
1 3 (27.27%) Microsoft
2 1 (9.09%) SAP