Period
to 27 September 2020

The median annual salary for a 1st/2nd Line Desktop Support was £35,000 in advertised job vacancies during the 6 months to 27 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Desktop Support
UK
6 months to
27 Sep 2020
Same period 2019 Same period 2018
Rank 667 1076 1130
Rank change year-on-year +409 +54 +26
Permanent jobs requiring a 1st/2nd Line Desktop Support 17 16 40
As % of all permanent jobs advertised in the UK 0.036% 0.011% 0.024%
As % of the Job Titles category 0.038% 0.012% 0.025%
Number of salaries quoted 17 16 39
Median annual salary £35,000 £26,500 £26,500
Median salary % change year-on-year +32.08% - +6.00%
10th Percentile £32,500 £20,750 £21,150
90th Percentile £37,500 £56,250 £36,050
UK excluding London median annual salary - £22,500 £25,500
% change year-on-year - -11.76% +2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 45,145 134,374 159,542
% of permanent IT jobs with a recognized job title 94.82% 95.75% 96.01%
Number of salaries quoted 36,952 106,977 128,579
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st/2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Desktop Support.

Salary trend for 1st/2nd Line Desktop Support in the UK

1st/2nd Line Desktop Support
Top 2 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Desktop Support within the UK over the 6 months to 27 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +392 17 £35,000 +32.08%
London +296 17 £35,000 -9.68%

1st/2nd Line Desktop Support Skill Set
Top 12 Co-occurring IT Skills

For the 6 months to 27 September 2020, 1st/2nd Line Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Desktop Support in the job title.

1 17 (100.00%) Windows
2 16 (94.12%) Office 365
2 16 (94.12%) Windows 10
2 16 (94.12%) Microsoft Office
2 16 (94.12%) Management Information System
2 16 (94.12%) Finance
2 16 (94.12%) Microsoft
2 16 (94.12%) Active Directory
2 16 (94.12%) Microsoft Certification
3 1 (5.88%) Computer Science Degree
3 1 (5.88%) Degree
3 1 (5.88%) Computer Science

1st/2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 16 (94.12%) Microsoft Office
Cloud Services
1 16 (94.12%) Office 365
General
1 16 (94.12%) Finance
Miscellaneous
1 16 (94.12%) Management Information System
Operating Systems
1 17 (100.00%) Windows
2 16 (94.12%) Windows 10
Processes & Methodologies
1 1 (5.88%) Computer Science
Qualifications
1 16 (94.12%) Microsoft Certification
2 1 (5.88%) Computer Science Degree
2 1 (5.88%) Degree
System Software
1 16 (94.12%) Active Directory
Vendors
1 16 (94.12%) Microsoft