Period
to 18 August 2017

The following table provides summary statistics for contract job vacancies with a requirement for MCDST qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 18 August 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Microsoft Certified Desktop Support Technician (MCDST)
UK
6 months to
18 Aug 2017
Same period 2016 Same period 2015
Rank 781 820 820
Rank change year-on-year +39 0 -51
Contract jobs citing MCDST 70 74 72
As % of all contract IT jobs advertised in the UK 0.073% 0.068% 0.064%
As % of the Qualifications category 0.38% 0.32% 0.33%
Number of daily rates quoted 55 26 26
UK median daily rate £140 £143 £140
Median daily rate % change year-on-year -1.75% +1.79% +7.69%
10th Percentile £90 £110 £107
90th Percentile £314 £262 £313
UK excluding London median daily rate £140 £133 £118
% change year-on-year +5.66% +12.77% -9.62%
Number of hourly rates quoted 3 1 12
UK median hourly rate £18.26 £12.50 £14.75
Median hourly rate % change year-on-year +46.08% -15.25% -5.60%
10th Percentile £12.82 £11.25 £13.75
90th Percentile £18.60 £13.75 £17.76
UK excluding London median hourly rate £18.47 £12.50 £15.00
% change year-on-year +47.76% -16.67% -3.23%

MCDST is in the academic qualifications and professional certifications category. The following table is for comparison with the above and provides summary statistics for all academic qualifications and professional certifications cited in contract job vacancies.

Academic & Professional Certification
UK
Contract job vacancies requiring academic qualifications or professional certifications 18607 22991 21893
As % of all contract IT job vacancies advertised in the UK 19.30% 21.16% 19.43%
Number of daily rates quoted 11279 14339 12847
UK median daily rate £425 £407 £400
Median daily rate % change year-on-year +4.42% +1.75% +5.26%
10th Percentile £250 £243 £230
90th Percentile £595 £588 £563
UK excluding London median daily rate £400 £379 £375
% change year-on-year +5.68% +0.93% +7.14%
Number of hourly rates quoted 948 815 1066
UK median hourly rate £29.75 £27.62 £23.38
Median hourly rate % change year-on-year +7.71% +18.16% +16.88%
10th Percentile £12.00 £12.25 £11.78
90th Percentile £51.19 £48.75 £50.47
UK excluding London median hourly rate £31.00 £28.00 £24.12
% change year-on-year +10.71% +16.09% +20.60%

MCDST
Job Vacancy Trend

Job postings citing MCDST as a percentage of all IT jobs advertised.

Job vacancy trend for MCDST in the UK

MCDST
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing MCDST.

Contractor daily rate trend for MCDST in the UK

MCDST
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing MCDST over the 6 months to 18 August 2017.

Contractor daily rate histogram for MCDST in the UK

MCDST
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing MCDST.

Contractor hourly rate trend for MCDST in the UK

MCDST
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing MCDST within the UK over the 6 months to 18 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 45 £166 +16.14% 5
London +17 27 £166 +10.33% 2
UK excluding London +25 19 £140 +5.66% 3
South East +5 8 £275 +49.66% 1
North of England +54 6 £226 +94.62%
Yorkshire +30 4 £313 +212.50%
East Midlands - 4 £140 -
Midlands - 4 £140 - 1
North West +17 2 £140 -12.50%
Scotland - 1 £90 -

For the 6 months to 18 August 2017, IT contractor jobs citing MCDST also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for MCDST.

1 70 (100.00%) Microsoft Certification
2 51 (72.86%) Active Directory
3 47 (67.14%) Microsoft
4 38 (54.29%) TCP/IP
5 35 (50.00%) Windows
6 30 (42.86%) MS Exchange
6 30 (42.86%) Windows 7
7 27 (38.57%) ITIL
8 26 (37.14%) DHCP
8 26 (37.14%) DNS
8 26 (37.14%) Microsoft Office
9 25 (35.71%) MCSE
9 25 (35.71%) Analytical Skills
10 22 (31.43%) Citrix
10 22 (31.43%) Incident Management
11 21 (30.00%) PDA
11 21 (30.00%) MCP
12 16 (22.86%) SCCM
13 14 (20.00%) Blackberry
13 14 (20.00%) MCSA
13 14 (20.00%) A+ Certification
13 14 (20.00%) SLA
13 14 (20.00%) Apple iOS
14 13 (18.57%) Office 365
15 12 (17.14%) LAN
15 12 (17.14%) Wireless
15 12 (17.14%) Finance
16 11 (15.71%) Network+ Certification
17 10 (14.29%) Video Conferencing
17 10 (14.29%) Apple

MCDST
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (42.86%) MS Exchange
2 7 (10.00%) IBM Notes
3 6 (8.57%) Blackberry Enterprise Server
4 5 (7.14%) Exchange Server 2007
5 4 (5.71%) Skype for Business
6 2 (2.86%) SharePoint
7 1 (1.43%) CMS
7 1 (1.43%) Exchange Server 2010
Applications
1 26 (37.14%) Microsoft Office
2 5 (7.14%) Microsoft Excel
3 1 (1.43%) Microsoft PowerPoint
3 1 (1.43%) MS Visio
Cloud Services
1 13 (18.57%) Office 365
2 2 (2.86%) Amazon AWS
Communications & Networking
1 38 (54.29%) TCP/IP
2 26 (37.14%) DHCP
2 26 (37.14%) DNS
3 12 (17.14%) LAN
3 12 (17.14%) Wireless
4 8 (11.43%) Ethernet
4 8 (11.43%) Internet
5 7 (10.00%) WAN
6 4 (5.71%) Cisco IOS
7 3 (4.29%) VPN
8 1 (1.43%) SAN
General
1 12 (17.14%) Finance
2 6 (8.57%) Billing
3 3 (4.29%) Banking
3 3 (4.29%) Military
3 3 (4.29%) Publishing
4 2 (2.86%) Local Government
4 2 (2.86%) Retail
4 2 (2.86%) Telecoms
5 1 (1.43%) Automotive
5 1 (1.43%) Front Office
5 1 (1.43%) Law
5 1 (1.43%) Legal
Job Titles
1 35 (50.00%) Analyst
2 22 (31.43%) Help Desk Analyst
3 17 (24.29%) Desktop Support
4 12 (17.14%) First Line Help Desk Analyst
5 9 (12.86%) Desktop Engineer
6 8 (11.43%) 2nd Line Support
6 8 (11.43%) Service Desk Analyst
6 8 (11.43%) Support Engineer
7 7 (10.00%) Support Analyst
8 6 (8.57%) Desktop Support Engineer
8 6 (8.57%) Service Analyst
8 6 (8.57%) Service Desk Support
9 5 (7.14%) IT Support
10 4 (5.71%) Coordinator
10 4 (5.71%) Technical Support
11 3 (4.29%) 3rd Line Support
11 3 (4.29%) Desktop Support Analyst
11 3 (4.29%) IT Analyst
11 3 (4.29%) Server Support
11 3 (4.29%) Systems Engineer
Miscellaneous
1 25 (35.71%) Analytical Skills
2 21 (30.00%) PDA
3 14 (20.00%) Blackberry
4 10 (14.29%) Video Conferencing
5 9 (12.86%) Management Information System
6 8 (11.43%) Client/Server
7 5 (7.14%) Data Centre
8 4 (5.71%) Computer Science
8 4 (5.71%) Handset
8 4 (5.71%) iPad
9 3 (4.29%) e-Learning
10 2 (2.86%) iPhone
11 1 (1.43%) Fat Client
11 1 (1.43%) Replication
11 1 (1.43%) Thin Client
Operating Systems
1 35 (50.00%) Windows
2 30 (42.86%) Windows 7
3 14 (20.00%) Apple iOS
4 9 (12.86%) Windows 10
5 4 (5.71%) Android
6 3 (4.29%) Mac OS X
6 3 (4.29%) Windows Server
6 3 (4.29%) Windows XP
7 2 (2.86%) Windows Vista
8 1 (1.43%) Windows 8
8 1 (1.43%) Windows Server 2003
8 1 (1.43%) Windows Server 2012
Processes & Methodologies
1 27 (38.57%) ITIL
2 22 (31.43%) Incident Management
3 8 (11.43%) Change Management
3 8 (11.43%) Time Management
3 8 (11.43%) Validation
4 7 (10.00%) Coaching
4 7 (10.00%) ITIL V3
4 7 (10.00%) Service Delivery
5 5 (7.14%) Service Management
6 4 (5.71%) ITSM
7 3 (4.29%) Analytics
7 3 (4.29%) Document Management
7 3 (4.29%) Investment Management
7 3 (4.29%) Logistics
7 3 (4.29%) Mathematics
7 3 (4.29%) Problem Management
7 3 (4.29%) Process Improvement
8 2 (2.86%) Configuration Management
8 2 (2.86%) Identity Management
9 1 (1.43%) PRINCE2
Programming Languages
1 8 (11.43%) Java
2 3 (4.29%) C
3 1 (1.43%) SQL
Qualifications
1 70 (100.00%) Microsoft Certification
2 25 (35.71%) MCSE
3 21 (30.00%) MCP
4 14 (20.00%) A+ Certification
4 14 (20.00%) MCSA
5 11 (15.71%) Network+ Certification
6 9 (12.86%) Degree
7 8 (11.43%) ACDT
7 8 (11.43%) ACHDS
7 8 (11.43%) ACTC
7 8 (11.43%) MCSM
8 5 (7.14%) ITIL Certification
8 5 (7.14%) MCITP
9 4 (5.71%) Computer Science Degree
Quality Assurance & Compliance
1 14 (20.00%) SLA
System Software
1 51 (72.86%) Active Directory
2 8 (11.43%) Virtual Servers
3 7 (10.00%) Virtual Desktop
4 5 (7.14%) VMware Infrastructure
5 4 (5.71%) XenApp
6 1 (1.43%) Virtual Machines
6 1 (1.43%) vSphere
Systems Management
1 16 (22.86%) SCCM
Vendors
1 47 (67.14%) Microsoft
2 22 (31.43%) Citrix
3 10 (14.29%) Apple
4 9 (12.86%) Cisco
5 8 (11.43%) Oracle
6 7 (10.00%) Lotus
7 6 (8.57%) Bloomberg
7 6 (8.57%) Reuters
7 6 (8.57%) Wyse
8 5 (7.14%) McAfee
8 5 (7.14%) VMware
9 4 (5.71%) MobileIron
9 4 (5.71%) Polycom
9 4 (5.71%) ServiceNow
10 3 (4.29%) Xerox
11 1 (1.43%) Avaya
11 1 (1.43%) LANDesk
11 1 (1.43%) Remedy
11 1 (1.43%) Sophos
11 1 (1.43%) Symantec