Period
to 16 October 2019

The following table provides summary statistics for permanent job vacancies with a requirement for MCDST qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 16 October 2019 with a comparison to the same period in the previous 2 years.

Microsoft Certified Desktop Support Technician (MCDST)
UK
6 months to
16 Oct 2019
Same period 2018 Same period 2017
Rank 1005 1057 1078
Rank change year-on-year +52 +21 -3
Permanent jobs citing MCDST 64 114 121
As % of all permanent IT jobs advertised in the UK 0.047% 0.069% 0.069%
As % of the Qualifications category 0.20% 0.29% 0.28%
Number of salaries quoted 31 73 100
UK median annual salary £25,000 £25,000 £24,000
Median salary % change year-on-year - +4.17% -11.11%
10th Percentile £19,750 £19,650 £19,197
90th Percentile £35,000 £46,750 £37,625
UK excluding London median annual salary £24,000 £23,500 £23,500
% change year-on-year +2.13% - -11.32%

MCDST is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 31,793 39,075 42,847
As % of all permanent IT jobs advertised in the UK 23.14% 23.73% 24.43%
Number of salaries quoted 23,197 28,941 32,922
UK median annual salary £50,000 £50,000 £47,000
Median salary % change year-on-year - +6.38% +4.44%
10th Percentile £27,000 £26,250 £26,000
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

MCDST
Job Vacancy Trend

Job postings citing MCDST as a percentage of all IT jobs advertised.

Job vacancy trend for MCDST in the UK

MCDST
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing MCDST.

Salary trend for MCDST in the UK

MCDST
Salary Histogram

The salary distribution of IT jobs citing MCDST over the 6 months to 16 October 2019.

Salary histogram for MCDST in the UK

MCDST
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing MCDST within the UK over the 6 months to 16 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 49 £25,000 -3.85% 8
UK excluding London +39 40 £24,000 +2.13% 3
London +65 24 £35,000 +16.67% 5
Northern Ireland -4 14 £24,000 +14.29%
South East +39 13 £25,000 -10.71% 1
North of England +19 7 £18,000 -24.21%
Midlands +31 5 £26,500 +27.71% 1
Yorkshire -2 5 £18,000 -7.69%
West Midlands +35 4 - - 1
North East +19 2 £21,500 -10.42%
East Midlands +24 1 £26,500 -
Scotland - 1 £27,500 -

For the 6 months to 16 October 2019, IT jobs citing MCDST also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for MCDST.

1 64 (100.00%) Microsoft Certification
2 56 (87.50%) Windows
3 53 (82.81%) Active Directory
4 52 (81.25%) Windows 7
5 50 (78.13%) ITIL
6 44 (68.75%) MCP
7 42 (65.63%) Microsoft
8 41 (64.06%) Microsoft Office
8 41 (64.06%) LAN
8 41 (64.06%) WAN
9 33 (51.56%) Citrix
9 33 (51.56%) Office 365
10 32 (50.00%) MS Exchange
10 32 (50.00%) Blackberry
11 31 (48.44%) SCCM
12 30 (46.88%) Network Security
13 29 (45.31%) TCP/IP
14 27 (42.19%) MCSE
14 27 (42.19%) Exchange Server 2007
15 24 (37.50%) ITIL V3
16 23 (35.94%) Cisco
17 22 (34.38%) Service Delivery
18 21 (32.81%) Microsoft Excel
18 21 (32.81%) Windows 10
19 20 (31.25%) Apple
20 19 (29.69%) Remedy
20 19 (29.69%) Exchange Server 2010
21 18 (28.13%) Dell
22 17 (26.56%) MCSA
22 17 (26.56%) VPN

MCDST
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (50.00%) MS Exchange
2 27 (42.19%) Exchange Server 2007
3 19 (29.69%) Exchange Server 2010
4 17 (26.56%) Skype for Business
5 15 (23.44%) Blackberry Enterprise Server
6 14 (21.88%) Exchange Server 2013
7 2 (3.13%) SharePoint
8 1 (1.56%) CMS
8 1 (1.56%) Confluence
8 1 (1.56%) IIS
Applications
1 41 (64.06%) Microsoft Office
2 21 (32.81%) Microsoft Excel
3 14 (21.88%) Microsoft PowerPoint
4 1 (1.56%) Adobe Premiere
Business Applications
1 2 (3.13%) Remedy ITSM
Cloud Services
1 33 (51.56%) Office 365
2 1 (1.56%) AWS
2 1 (1.56%) Azure
Communications & Networking
1 41 (64.06%) LAN
1 41 (64.06%) WAN
2 30 (46.88%) Network Security
3 29 (45.31%) TCP/IP
4 17 (26.56%) Skype
4 17 (26.56%) VPN
5 14 (21.88%) DHCP
5 14 (21.88%) DNS
6 2 (3.13%) HTTP
6 2 (3.13%) SMTP
6 2 (3.13%) SNMP
7 1 (1.56%) Internet
7 1 (1.56%) SAN
7 1 (1.56%) VLAN
7 1 (1.56%) WebEx
7 1 (1.56%) Wireless
Database & Business Intelligence
1 2 (3.13%) SQL Server
Development Applications
1 1 (1.56%) MSI
General
1 6 (9.38%) Finance
2 5 (7.81%) Banking
3 4 (6.25%) Electronics
4 3 (4.69%) Retail
5 1 (1.56%) Telecoms
Job Titles
1 23 (35.94%) Analyst
2 20 (31.25%) Desktop Support
3 18 (28.13%) Support Analyst
4 13 (20.31%) 2nd Line Support
4 13 (20.31%) IT Support
5 12 (18.75%) IT Analyst
6 11 (17.19%) Support Engineer
6 11 (17.19%) Technical Support
7 10 (15.63%) Desktop Analyst
7 10 (15.63%) Desktop Support Analyst
7 10 (15.63%) Service Desk Engineer
8 9 (14.06%) IT Support Analyst
9 7 (10.94%) 2nd Line Support Analyst
9 7 (10.94%) Junior
9 7 (10.94%) Junior Analyst
9 7 (10.94%) Junior IT Support
9 7 (10.94%) Junior IT Support Analyst
9 7 (10.94%) Junior Support Analyst
9 7 (10.94%) Technical Engineer
9 7 (10.94%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 1 (1.56%) Web Services
Miscellaneous
1 32 (50.00%) Blackberry
2 16 (25.00%) Smartphone
3 14 (21.88%) Data Centre
4 6 (9.38%) Management Information System
5 4 (6.25%) iPad
5 4 (6.25%) iPhone
5 4 (6.25%) Video Conferencing
6 3 (4.69%) Analytical Skills
6 3 (4.69%) Self-Motivation
7 2 (3.13%) e-Learning
8 1 (1.56%) Client/Server
8 1 (1.56%) Hedge funds
8 1 (1.56%) NHS
Operating Systems
1 56 (87.50%) Windows
2 52 (81.25%) Windows 7
3 21 (32.81%) Windows 10
4 10 (15.63%) Windows Server
5 7 (10.94%) Windows Server 2008
6 5 (7.81%) Windows 8
6 5 (7.81%) Windows Server 2012
7 3 (4.69%) Linux
8 1 (1.56%) Apple iOS
Processes & Methodologies
1 50 (78.13%) ITIL
2 24 (37.50%) ITIL V3
3 22 (34.38%) Service Delivery
4 15 (23.44%) Incident Management
5 5 (7.81%) Logistics
5 5 (7.81%) Problem-Solving
6 4 (6.25%) Mathematics
6 4 (6.25%) Problem Management
6 4 (6.25%) Process Improvement
6 4 (6.25%) Time Management
7 3 (4.69%) Service Management
8 2 (3.13%) Mobile Device Management
8 2 (3.13%) Patch Management
8 2 (3.13%) Resource Management
8 2 (3.13%) Root Cause Analysis
8 2 (3.13%) Task Automation
9 1 (1.56%) Line Management
9 1 (1.56%) Proactive Maintenance
9 1 (1.56%) Proactive Monitoring
9 1 (1.56%) Virtual Infrastructure
Programming Languages
1 5 (7.81%) C
2 3 (4.69%) PowerShell
2 3 (4.69%) SQL
3 2 (3.13%) VBScript
Qualifications
1 64 (100.00%) Microsoft Certification
2 44 (68.75%) MCP
3 27 (42.19%) MCSE
4 17 (26.56%) MCITP
4 17 (26.56%) MCSA
5 13 (20.31%) A+ Certification
6 6 (9.38%) Degree
7 5 (7.81%) ITIL Certification
7 5 (7.81%) SC Cleared
7 5 (7.81%) Security Cleared
8 1 (1.56%) CCNA
8 1 (1.56%) Cisco Certification
8 1 (1.56%) Computer Science Degree
8 1 (1.56%) MCTS
8 1 (1.56%) Network+ Certification
8 1 (1.56%) Numerate Degree
Quality Assurance & Compliance
1 9 (14.06%) SLA
2 1 (1.56%) PCI DSS
System Software
1 53 (82.81%) Active Directory
2 2 (3.13%) Hyper-V
2 2 (3.13%) XenApp
3 1 (1.56%) VMware Infrastructure
Systems Management
1 31 (48.44%) SCCM
2 14 (21.88%) Cisco CUCM
2 14 (21.88%) ServiceCenter
3 3 (4.69%) AirWatch
4 2 (3.13%) Perfmon
4 2 (3.13%) Systems Management Server (SMS)
4 2 (3.13%) WMI
Vendors
1 42 (65.63%) Microsoft
2 33 (51.56%) Citrix
3 23 (35.94%) Cisco
4 20 (31.25%) Apple
5 19 (29.69%) Remedy
6 18 (28.13%) Dell
7 14 (21.88%) Bloomberg
7 14 (21.88%) HP
7 14 (21.88%) Reuters
8 9 (14.06%) VMware
9 5 (7.81%) Xerox
10 3 (4.69%) ShoreTel
11 2 (3.13%) BMC
12 1 (1.56%) Adobe
12 1 (1.56%) D-Link
12 1 (1.56%) Draytek
12 1 (1.56%) MobileIron
12 1 (1.56%) Polycom
12 1 (1.56%) Sun
12 1 (1.56%) Veeam