Period
to 15 August 2018

The following table provides summary statistics for permanent job vacancies with a requirement for MCDST qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 15 August 2018 with a comparison to the same period in the previous 2 years.

Microsoft Certified Desktop Support Technician (MCDST)
UK
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 1078 1066 1070
Rank change year-on-year -12 +4 +82
Permanent jobs citing MCDST 105 121 204
As % of all permanent IT jobs advertised in the UK 0.062% 0.068% 0.10%
As % of the Qualifications category 0.26% 0.28% 0.38%
Number of salaries quoted 79 92 133
UK median annual salary £23,500 £23,750 £27,500
Median salary % change year-on-year -1.05% -13.64% +7.84%
10th Percentile £17,850 £18,771 £20,000
90th Percentile £40,050 £38,750 £39,950
UK excluding London median annual salary £21,000 £23,500 £26,500
% change year-on-year -10.64% -11.32% +8.16%

MCDST is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 40,163 43,367 53,557
As % of all permanent IT jobs advertised in the UK 23.68% 24.50% 26.99%
Number of salaries quoted 29,870 33,333 43,258
UK median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £80,000 £77,500 £75,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

MCDST
Job Vacancy Trend

Job postings citing MCDST as a percentage of all IT jobs advertised.

Job vacancy trend for MCDST in the UK

MCDST
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing MCDST.

Salary trend for MCDST in the UK

MCDST
Salary Histogram

The salary distribution of IT jobs citing MCDST over the 6 months to 15 August 2018.

Salary histogram for MCDST in the UK

MCDST
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing MCDST within the UK over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 84 £25,000 +4.17% 4
UK excluding London +13 60 £21,000 -10.64% 1
London +37 39 £36,250 +29.46% 3
North of England +16 16 £19,000 -14.61%
Midlands +34 15 £25,000 +21.95%
Yorkshire +20 15 £18,500 -15.91%
Northern Ireland +13 13 £21,000 -10.64%
South West -12 11 £25,000 -
East Midlands +22 10 £25,000 +21.95%
East of England +17 9 - -
West Midlands +36 5 £20,750 +1.22%
Wales +3 2 £20,000 -2.44%
South East -31 2 £24,500 +4.26% 1
North East - 1 £24,000 -

For the 6 months to 15 August 2018, IT jobs citing MCDST also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for MCDST.

1 105 (100.00%) Microsoft Certification
2 90 (85.71%) Active Directory
3 81 (77.14%) Windows
4 72 (68.57%) Windows 7
5 63 (60.00%) ITIL
5 63 (60.00%) Microsoft
6 60 (57.14%) Microsoft Office
7 56 (53.33%) MCP
8 52 (49.52%) Windows 10
9 44 (41.90%) Finance
10 43 (40.95%) TCP/IP
11 38 (36.19%) MS Exchange
12 37 (35.24%) Apple
13 34 (32.38%) Remedy
14 33 (31.43%) LAN
14 33 (31.43%) MCSE
15 32 (30.48%) Citrix
16 31 (29.52%) Blackberry
16 31 (29.52%) Data Centre
16 31 (29.52%) ITIL V3
17 30 (28.57%) MCSA
17 30 (28.57%) SLA
18 29 (27.62%) Cisco
19 28 (26.67%) Microsoft Excel
19 28 (26.67%) Office 365
20 26 (24.76%) SCCM
20 26 (24.76%) Service Delivery
21 25 (23.81%) WAN
21 25 (23.81%) MCITP
22 24 (22.86%) Incident Management

MCDST
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (36.19%) MS Exchange
2 24 (22.86%) Exchange Server 2010
3 22 (20.95%) Blackberry Enterprise Server
4 21 (20.00%) Exchange Server 2013
5 17 (16.19%) Exchange Server 2007
6 9 (8.57%) IBM Notes
7 5 (4.76%) SharePoint
8 2 (1.90%) Skype for Business
9 1 (0.95%) Confluence
9 1 (0.95%) IBM Domino
9 1 (0.95%) IIS
Applications
1 60 (57.14%) Microsoft Office
2 28 (26.67%) Microsoft Excel
3 17 (16.19%) Microsoft PowerPoint
Business Applications
1 3 (2.86%) Remedy ITSM
Cloud Services
1 28 (26.67%) Office 365
Communications & Networking
1 43 (40.95%) TCP/IP
2 33 (31.43%) LAN
3 25 (23.81%) WAN
4 23 (21.90%) VPN
5 18 (17.14%) Network Security
6 13 (12.38%) Internet
7 12 (11.43%) Wireless
8 11 (10.48%) DHCP
8 11 (10.48%) DNS
9 9 (8.57%) Ethernet
10 3 (2.86%) VoIP
11 1 (0.95%) Cisco ASA
11 1 (0.95%) Cisco PIX
11 1 (0.95%) Firewall
11 1 (0.95%) HTTP
11 1 (0.95%) IP Telephony
11 1 (0.95%) SAN
11 1 (0.95%) Skype
11 1 (0.95%) SMTP
11 1 (0.95%) Unified Communications
Database & Business Intelligence
1 5 (4.76%) SQL Server
Development Applications
1 3 (2.86%) JIRA
2 1 (0.95%) MSI
General
1 44 (41.90%) Finance
2 9 (8.57%) Law
2 9 (8.57%) Legal
3 7 (6.67%) Electronics
4 6 (5.71%) Billing
4 6 (5.71%) Military
5 5 (4.76%) Banking
6 2 (1.90%) Manufacturing
6 2 (1.90%) Telecoms
7 1 (0.95%) Retail
Job Titles
1 49 (46.67%) Analyst
2 28 (26.67%) Desktop Support
3 24 (22.86%) Support Analyst
4 20 (19.05%) Service Analyst
4 20 (19.05%) Service Desk Analyst
5 18 (17.14%) Support Engineer
6 16 (15.24%) 2nd Line Support
7 10 (9.52%) 1st Line Support
8 9 (8.57%) 1st Line Service Desk Analyst
9 8 (7.62%) 1st Line Support Analyst
9 8 (7.62%) Deskside Engineer
10 7 (6.67%) Desktop Analyst
10 7 (6.67%) Desktop Engineer
10 7 (6.67%) Desktop Support Engineer
11 6 (5.71%) IT Support
11 6 (5.71%) Support Specialist
12 5 (4.76%) 2nd Line Engineer
12 5 (4.76%) 2nd Line Support Engineer
12 5 (4.76%) Legal Analyst
13 4 (3.81%) Desktop Support Analyst
Miscellaneous
1 31 (29.52%) Blackberry
1 31 (29.52%) Data Centre
2 17 (16.19%) Management Information System
3 12 (11.43%) Video Conferencing
4 9 (8.57%) Client/Server
5 7 (6.67%) Driving Licence
6 6 (5.71%) e-Learning
6 6 (5.71%) PDA
7 5 (4.76%) Smartphone
8 3 (2.86%) Self-Motivation
9 2 (1.90%) Fintech
9 2 (1.90%) iPhone
10 1 (0.95%) Clustering
10 1 (0.95%) CMDB
Operating Systems
1 81 (77.14%) Windows
2 72 (68.57%) Windows 7
3 52 (49.52%) Windows 10
4 10 (9.52%) Apple iOS
5 7 (6.67%) Android
5 7 (6.67%) Windows Server
5 7 (6.67%) Windows XP
6 5 (4.76%) Windows Server 2008
7 3 (2.86%) Mac OS X
8 2 (1.90%) Mac OS
8 2 (1.90%) Unix
8 2 (1.90%) Windows 8
8 2 (1.90%) Windows Server 2003
8 2 (1.90%) Windows Server 2012
9 1 (0.95%) Linux
Processes & Methodologies
1 63 (60.00%) ITIL
2 31 (29.52%) ITIL V3
3 26 (24.76%) Service Delivery
4 24 (22.86%) Incident Management
5 18 (17.14%) Problem-Solving
6 10 (9.52%) Patch Management
7 9 (8.57%) Change Management
7 9 (8.57%) Identity Management
7 9 (8.57%) Server Management
7 9 (8.57%) Time Management
7 9 (8.57%) Validation
8 8 (7.62%) Logistics
8 8 (7.62%) Mathematics
8 8 (7.62%) Mobile Device Management
9 6 (5.71%) Due Diligence
9 6 (5.71%) Process Improvement
10 5 (4.76%) Service Management
11 4 (3.81%) Application Packaging
11 4 (3.81%) Project Management
12 3 (2.86%) Business Transformation
Programming Languages
1 8 (7.62%) C
1 8 (7.62%) Java
2 6 (5.71%) PowerShell
3 3 (2.86%) VB
3 3 (2.86%) VBA
4 2 (1.90%) SQL
5 1 (0.95%) VBScript
Qualifications
1 105 (100.00%) Microsoft Certification
2 56 (53.33%) MCP
3 33 (31.43%) MCSE
4 30 (28.57%) MCSA
5 25 (23.81%) MCITP
6 23 (21.90%) A+ Certification
7 15 (14.29%) SC Cleared
7 15 (14.29%) Security Cleared
8 12 (11.43%) Network+ Certification
9 9 (8.57%) ACDT
9 9 (8.57%) ACHDS
9 9 (8.57%) ACTC
9 9 (8.57%) ITIL Certification
9 9 (8.57%) MCSM
10 7 (6.67%) DV Cleared
10 7 (6.67%) ITIL Foundation Certificate
10 7 (6.67%) MCTS
11 5 (4.76%) Degree
11 5 (4.76%) MOS
12 2 (1.90%) CCNA
Quality Assurance & Compliance
1 30 (28.57%) SLA
2 1 (0.95%) GDPR
2 1 (0.95%) Sarbanes-Oxley
System Software
1 90 (85.71%) Active Directory
2 8 (7.62%) Virtual Servers
2 8 (7.62%) XenApp
3 5 (4.76%) Microsoft App-V
4 2 (1.90%) Terminal Server
4 2 (1.90%) VMware Infrastructure
5 1 (0.95%) Hyper-V
5 1 (0.95%) VMware ESXi
Systems Management
1 26 (24.76%) SCCM
2 17 (16.19%) Cisco CUCM
2 17 (16.19%) ServiceCenter
3 5 (4.76%) WSUS
4 1 (0.95%) Nagios
4 1 (0.95%) Perfmon
4 1 (0.95%) SCOM
4 1 (0.95%) Systems Management Server (SMS)
4 1 (0.95%) WMI
Vendors
1 63 (60.00%) Microsoft
2 37 (35.24%) Apple
3 34 (32.38%) Remedy
4 32 (30.48%) Citrix
5 29 (27.62%) Cisco
6 24 (22.86%) Dell
7 19 (18.10%) HP
8 17 (16.19%) Bloomberg
8 17 (16.19%) Reuters
9 10 (9.52%) Xerox
10 9 (8.57%) Lotus
11 8 (7.62%) Oracle
12 5 (4.76%) MobileIron
13 3 (2.86%) Avaya
13 3 (2.86%) BMC
14 2 (1.90%) Ivanti
14 2 (1.90%) ServiceNow
14 2 (1.90%) VMware
15 1 (0.95%) Atlassian
15 1 (0.95%) Sitecore