Period
to 15 October 2018

The following table provides summary statistics for permanent job vacancies with a requirement for MCDST qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 15 October 2018 with a comparison to the same period in the previous 2 years.

Microsoft Certified Desktop Support Technician (MCDST)
UK
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 1028 1060 1069
Rank change year-on-year +32 +9 +92
Permanent jobs citing MCDST 117 120 162
As % of all permanent IT jobs advertised in the UK 0.071% 0.069% 0.085%
As % of the Qualifications category 0.30% 0.28% 0.32%
Number of salaries quoted 76 99 104
UK median annual salary £25,000 £24,000 £27,000
Median salary % change year-on-year +4.17% -11.11% +8.00%
10th Percentile £19,563 £19,144 £20,000
90th Percentile £48,750 £37,750 £60,750
UK excluding London median annual salary £23,500 £23,500 £26,500
% change year-on-year - -11.32% +10.42%

MCDST is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 38,995 42,461 50,484
As % of all permanent IT jobs advertised in the UK 23.69% 24.43% 26.51%
Number of salaries quoted 28,880 32,635 40,623
UK median annual salary £50,000 £47,000 £45,000
Median salary % change year-on-year +6.38% +4.44% -
10th Percentile £26,250 £26,000 £26,250
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

MCDST
Job Vacancy Trend

Job postings citing MCDST as a percentage of all IT jobs advertised.

Job vacancy trend for MCDST in the UK

MCDST
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing MCDST.

Salary trend for MCDST in the UK

MCDST
Salary Histogram

The salary distribution of IT jobs citing MCDST over the 6 months to 15 October 2018.

Salary histogram for MCDST in the UK

MCDST
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing MCDST within the UK over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 106 £26,000 +6.12% 7
UK excluding London 0 68 £23,500 - 5
London +58 50 £32,500 +16.07% 2
East of England +36 20 - - 1
North of England +20 19 £23,500 +6.82% 1
Midlands +33 17 £20,750 +7.15% 2
Yorkshire +23 12 £19,500 -11.36%
East Midlands - 12 - -
Northern Ireland +19 11 £21,000 -31.15%
South West 0 9 £25,000 -
North West +9 6 £42,125 -32.60% 1
West Midlands +28 5 £20,750 +7.15% 2
South East -32 5 £28,000 +19.15% 1
North East - 1 £24,000 -

For the 6 months to 15 October 2018, IT jobs citing MCDST also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for MCDST.

1 117 (100.00%) Microsoft Certification
2 94 (80.34%) Windows
3 88 (75.21%) Active Directory
4 79 (67.52%) ITIL
5 73 (62.39%) Windows 7
6 72 (61.54%) MCP
7 69 (58.97%) Microsoft
8 59 (50.43%) Windows 10
9 58 (49.57%) Microsoft Office
10 51 (43.59%) MCSE
11 46 (39.32%) Apple
12 43 (36.75%) Finance
13 42 (35.90%) MCSA
13 42 (35.90%) TCP/IP
14 38 (32.48%) A+ Certification
15 36 (30.77%) Remedy
16 35 (29.91%) SCCM
17 34 (29.06%) Citrix
17 34 (29.06%) LAN
18 33 (28.21%) ITIL V3
19 31 (26.50%) Blackberry
20 30 (25.64%) MS Exchange
20 30 (25.64%) Office 365
21 28 (23.93%) Data Centre
22 27 (23.08%) SLA
22 27 (23.08%) Validation
22 27 (23.08%) Service Delivery
22 27 (23.08%) Change Management
22 27 (23.08%) Management Information System
23 26 (22.22%) Network+ Certification

MCDST
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (25.64%) MS Exchange
2 23 (19.66%) Exchange Server 2010
3 20 (17.09%) Exchange Server 2013
4 18 (15.38%) Blackberry Enterprise Server
5 16 (13.68%) Exchange Server 2007
6 13 (11.11%) IBM Notes
7 4 (3.42%) SharePoint
8 2 (1.71%) Confluence
8 2 (1.71%) Skype for Business
9 1 (0.85%) IBM Domino
Applications
1 58 (49.57%) Microsoft Office
2 25 (21.37%) Microsoft Excel
3 16 (13.68%) Microsoft PowerPoint
Business Applications
1 3 (2.56%) Remedy ITSM
Cloud Services
1 30 (25.64%) Office 365
2 1 (0.85%) Microsoft Azure
Communications & Networking
1 42 (35.90%) TCP/IP
2 34 (29.06%) LAN
3 24 (20.51%) Wireless
4 22 (18.80%) Internet
4 22 (18.80%) WAN
5 20 (17.09%) Ethernet
6 18 (15.38%) VPN
7 17 (14.53%) Network Security
8 5 (4.27%) DHCP
8 5 (4.27%) DNS
9 4 (3.42%) SAN
10 3 (2.56%) Skype
11 2 (1.71%) IP Telephony
11 2 (1.71%) VoIP
12 1 (0.85%) Cisco ASA
12 1 (0.85%) Cisco PIX
12 1 (0.85%) Firewall
12 1 (0.85%) SMTP
Database & Business Intelligence
1 4 (3.42%) SQL Server
Development Applications
1 4 (3.42%) JIRA
2 2 (1.71%) MSI
General
1 43 (36.75%) Finance
2 9 (7.69%) Legal
3 6 (5.13%) Law
3 6 (5.13%) Manufacturing
3 6 (5.13%) Telecoms
4 5 (4.27%) Electronics
5 4 (3.42%) Banking
5 4 (3.42%) Military
Job Titles
1 41 (35.04%) Desktop Support
2 32 (27.35%) Analyst
3 20 (17.09%) Support Engineer
4 19 (16.24%) Support Analyst
5 14 (11.97%) 2nd Line Support
6 12 (10.26%) Deskside Engineer
7 11 (9.40%) Service Analyst
7 11 (9.40%) Service Desk Analyst
7 11 (9.40%) Team Leader
8 8 (6.84%) Desktop Engineer
9 7 (5.98%) 1st Line Service Desk Analyst
9 7 (5.98%) 2nd Line Engineer
9 7 (5.98%) Desktop Analyst
9 7 (5.98%) IT Support
10 6 (5.13%) 2nd Line Support Engineer
10 6 (5.13%) Desktop Support Engineer
11 5 (4.27%) Desktop Manager
11 5 (4.27%) Desktop Support Analyst
11 5 (4.27%) IT Engineer
12 4 (3.42%) Windows Engineer
Libraries, Frameworks & Software Standards
1 7 (5.98%) Software Packaging
Miscellaneous
1 31 (26.50%) Blackberry
2 28 (23.93%) Data Centre
3 27 (23.08%) Management Information System
4 20 (17.09%) Client/Server
5 10 (8.55%) Video Conferencing
6 5 (4.27%) Driving Licence
6 5 (4.27%) Smartphone
7 4 (3.42%) e-Learning
8 3 (2.56%) Analytical Skills
8 3 (2.56%) Self-Motivation
9 2 (1.71%) Computer Science
9 2 (1.71%) Fintech
10 1 (0.85%) Clustering
10 1 (0.85%) CMDB
Operating Systems
1 94 (80.34%) Windows
2 73 (62.39%) Windows 7
3 59 (50.43%) Windows 10
4 16 (13.68%) Apple iOS
5 13 (11.11%) Windows Server
6 5 (4.27%) Android
6 5 (4.27%) Windows XP
7 4 (3.42%) Mac OS
8 3 (2.56%) Mac OS X
8 3 (2.56%) Windows Server 2008
8 3 (2.56%) Windows Server 2012
9 2 (1.71%) Unix
10 1 (0.85%) Linux
10 1 (0.85%) Windows 8
Processes & Methodologies
1 79 (67.52%) ITIL
2 33 (28.21%) ITIL V3
3 27 (23.08%) Change Management
3 27 (23.08%) Service Delivery
3 27 (23.08%) Validation
4 23 (19.66%) Time Management
5 20 (17.09%) Identity Management
5 20 (17.09%) Server Management
6 17 (14.53%) Patch Management
7 16 (13.68%) Incident Management
7 16 (13.68%) Service Management
8 13 (11.11%) Problem-Solving
9 10 (8.55%) Security Patching
10 8 (6.84%) Configuration Management
10 8 (6.84%) Mobile Device Management
10 8 (6.84%) Requirements Management
10 8 (6.84%) Ticket Management
11 7 (5.98%) Performance Tuning
11 7 (5.98%) Software Delivery
11 7 (5.98%) Software Distribution
Programming Languages
1 14 (11.97%) PowerShell
2 12 (10.26%) Java
3 5 (4.27%) C
3 5 (4.27%) VB
4 3 (2.56%) VBA
5 2 (1.71%) SQL
Qualifications
1 117 (100.00%) Microsoft Certification
2 72 (61.54%) MCP
3 51 (43.59%) MCSE
4 42 (35.90%) MCSA
5 38 (32.48%) A+ Certification
6 26 (22.22%) Network+ Certification
7 22 (18.80%) MCITP
8 20 (17.09%) ACDT
8 20 (17.09%) ACHDS
8 20 (17.09%) ACTC
8 20 (17.09%) MCSM
9 17 (14.53%) Degree
10 11 (9.40%) ITIL Certification
10 11 (9.40%) ITIL Foundation Certificate
11 10 (8.55%) SC Cleared
11 10 (8.55%) Security Cleared
12 5 (4.27%) DV Cleared
12 5 (4.27%) MCTS
13 3 (2.56%) CCNA
13 3 (2.56%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 27 (23.08%) SLA
2 3 (2.56%) COBIT
2 3 (2.56%) PCI DSS
3 2 (1.71%) QA
3 2 (1.71%) Sarbanes-Oxley
4 1 (0.85%) GDPR
System Software
1 88 (75.21%) Active Directory
2 12 (10.26%) Virtual Servers
3 8 (6.84%) XenApp
4 5 (4.27%) Microsoft App-V
5 4 (3.42%) VMware Infrastructure
6 3 (2.56%) Terminal Server
7 1 (0.85%) VMware ESXi
Systems Management
1 35 (29.91%) SCCM
2 16 (13.68%) Cisco CUCM
2 16 (13.68%) ServiceCenter
3 13 (11.11%) WSUS
4 7 (5.98%) IBM BigFix
5 2 (1.71%) Symantec Endpoint Protection
6 1 (0.85%) Nagios
6 1 (0.85%) SCOM
Vendors
1 69 (58.97%) Microsoft
2 46 (39.32%) Apple
3 36 (30.77%) Remedy
4 34 (29.06%) Citrix
5 22 (18.80%) Cisco
6 21 (17.95%) Dell
7 16 (13.68%) Bloomberg
7 16 (13.68%) HP
7 16 (13.68%) Reuters
8 13 (11.11%) Lotus
9 12 (10.26%) Ivanti
9 12 (10.26%) Oracle
10 7 (5.98%) IBM
10 7 (5.98%) Intel
10 7 (5.98%) MobileIron
10 7 (5.98%) Splunk
10 7 (5.98%) Sun
11 5 (4.27%) Xerox
12 4 (3.42%) VMware
13 3 (2.56%) BMC