Period
to 16 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for MCDST qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 16 August 2017 with a comparison to the same period in the previous 2 years.

Microsoft Certified Desktop Support Technician (MCDST)
UK
6 months to
16 Aug 2017
Same period 2016 Same period 2015
Rank 1063 1050 1148
Rank change year-on-year -13 +98 -21
Permanent jobs citing MCDST 120 206 166
As % of all permanent IT jobs advertised in the UK 0.068% 0.10% 0.076%
As % of the Qualifications category 0.28% 0.39% 0.28%
Number of salaries quoted 92 134 159
UK median annual salary £23,750 £27,500 £25,500
Median salary % change year-on-year -13.64% +7.84% -5.56%
10th Percentile £18,771 £20,000 £20,500
90th Percentile £38,750 £39,800 £36,100
UK excluding London median annual salary £23,500 £27,000 £24,500
% change year-on-year -12.96% +10.20% -2.00%

MCDST is in the academic qualifications and professional certifications category. The following table is for comparison with the above and provides summary statistics for all academic qualifications and professional certifications cited in permanent job vacancies.

Academic & Professional Certification
UK
Permanent job vacancies requiring academic qualifications or professional certifications 43109 53182 59840
As % of all permanent IT job vacancies advertised in the UK 24.40% 26.85% 27.54%
Number of salaries quoted 33154 42976 47460
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £26,250 £26,250 £25,500
90th Percentile £77,500 £75,000 £72,500
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

MCDST
Job Vacancy Trend

Job postings citing MCDST as a percentage of all IT jobs advertised.

Job vacancy trend for MCDST in the UK

MCDST
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing MCDST.

Salary trend for MCDST in the UK

MCDST
Salary Histogram

The salary distribution of IT jobs citing MCDST over the 6 months to 16 August 2017.

Salary histogram for MCDST in the UK

MCDST
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing MCDST within the UK over the 6 months to 16 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 113 £24,000 -12.73% 5
UK excluding London -31 72 £23,500 -12.96% 4
London +31 45 £28,000 - 1
South East +82 39 £23,500 -6.00% 1
North of England -19 22 £22,250 -9.18%
Yorkshire +4 21 £22,000 -10.20%
South West -1 5 £25,000 -4.76% 1
Northern Ireland - 3 £23,500 -
Midlands +11 2 £20,500 -67.20% 1
West Midlands +7 2 £20,500 -39.26% 1
East Midlands +10 1 £20,500 -67.20%
Wales +7 1 £20,500 -46.05%
East of England -39 1 £35,000 -6.67% 1
North West -40 1 £62,500 +165.96%

For the 6 months to 16 August 2017, IT jobs citing MCDST also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for MCDST.

1 120 (100.00%) Microsoft Certification
2 112 (93.33%) Windows
3 96 (80.00%) Active Directory
4 87 (72.50%) Microsoft
5 79 (65.83%) ITIL
6 77 (64.17%) Windows 7
7 70 (58.33%) MCP
8 67 (55.83%) MS Exchange
9 65 (54.17%) Microsoft Office
10 62 (51.67%) LAN
10 62 (51.67%) WAN
11 49 (40.83%) MCITP
12 43 (35.83%) TCP/IP
13 39 (32.50%) MCSE
14 35 (29.17%) Citrix
15 30 (25.00%) Finance
16 29 (24.17%) Exchange Server 2007
17 28 (23.33%) MCTS
17 28 (23.33%) VPN
18 27 (22.50%) Exchange Server 2010
18 27 (22.50%) SC Cleared
18 27 (22.50%) Security Cleared
19 26 (21.67%) SLA
20 25 (20.83%) MCSA
20 25 (20.83%) A+ Certification
21 24 (20.00%) SCCM
21 24 (20.00%) Driving Licence
22 23 (19.17%) Blackberry
23 22 (18.33%) Apple
23 22 (18.33%) Cisco

MCDST
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (55.83%) MS Exchange
2 29 (24.17%) Exchange Server 2007
3 27 (22.50%) Exchange Server 2010
4 21 (17.50%) Blackberry Enterprise Server
5 11 (9.17%) Exchange Server 2013
6 5 (4.17%) CMS
7 2 (1.67%) IBM Domino
7 2 (1.67%) IBM Notes
7 2 (1.67%) Skype for Business
8 1 (0.83%) SharePoint
8 1 (0.83%) SharePoint Server
Applications
1 65 (54.17%) Microsoft Office
2 15 (12.50%) Microsoft Excel
3 10 (8.33%) Microsoft PowerPoint
4 4 (3.33%) Spreadsheet
5 2 (1.67%) MS Visio
Business Applications
1 1 (0.83%) Remedy ITSM
1 1 (0.83%) Siebel CRM
Cloud Services
1 21 (17.50%) Office 365
2 4 (3.33%) G Suite
3 3 (2.50%) IaaS
4 1 (0.83%) Amazon AWS
4 1 (0.83%) Dropbox
Communications & Networking
1 62 (51.67%) LAN
1 62 (51.67%) WAN
2 43 (35.83%) TCP/IP
3 28 (23.33%) VPN
4 22 (18.33%) DNS
5 20 (16.67%) DHCP
6 13 (10.83%) Network Security
7 8 (6.67%) IP Telephony
7 8 (6.67%) SAN
7 8 (6.67%) VoIP
8 6 (5.00%) Internet
9 5 (4.17%) Firewall
10 3 (2.50%) Wireless
11 2 (1.67%) Remote Desktop
11 2 (1.67%) Skype
12 1 (0.83%) WLAN
Database & Business Intelligence
1 4 (3.33%) SQL Server
2 1 (0.83%) Data Warehouse
Development Applications
1 1 (0.83%) JIRA
General
1 30 (25.00%) Finance
2 11 (9.17%) Banking
3 9 (7.50%) Law
4 5 (4.17%) Electronics
4 5 (4.17%) Legal
4 5 (4.17%) Military
5 1 (0.83%) Billing
5 1 (0.83%) Retail
Job Titles
1 71 (59.17%) Analyst
2 49 (40.83%) Service Analyst
2 49 (40.83%) Service Desk Analyst
3 27 (22.50%) Support Analyst
4 24 (20.00%) Desktop Support
5 22 (18.33%) 1st Line Service Desk Analyst
6 18 (15.00%) 2nd Line Support
7 12 (10.00%) IT Support
8 10 (8.33%) 1st/2nd Line Service Desk Analyst
8 10 (8.33%) 2nd Line Service Desk Analyst
9 9 (7.50%) IT Analyst
9 9 (7.50%) Service Desk Support
10 8 (6.67%) Service Desk Support Analyst
11 7 (5.83%) 1st/2nd Line Support
11 7 (5.83%) Active Directory Support
11 7 (5.83%) IT Support Analyst
11 7 (5.83%) Support Technician
11 7 (5.83%) Systems Engineer
12 6 (5.00%) Desktop Support Analyst
12 6 (5.00%) Help Desk Analyst
Miscellaneous
1 24 (20.00%) Driving Licence
2 23 (19.17%) Blackberry
3 17 (14.17%) Smartphone
4 13 (10.83%) Video Conferencing
5 9 (7.50%) Data Centre
6 8 (6.67%) iPad
6 8 (6.67%) iPhone
6 8 (6.67%) Management Information System
7 5 (4.17%) e-Learning
8 4 (3.33%) Enterprise Software
9 3 (2.50%) Computer Science
10 2 (1.67%) Fintech
10 2 (1.67%) Replication
11 1 (0.83%) CMDB
11 1 (0.83%) Fat Client
11 1 (0.83%) Linux Command Line
11 1 (0.83%) PDA
11 1 (0.83%) Thin Client
Operating Systems
1 112 (93.33%) Windows
2 77 (64.17%) Windows 7
3 19 (15.83%) Android
3 19 (15.83%) Windows 10
3 19 (15.83%) Windows 8
4 18 (15.00%) Apple iOS
4 18 (15.00%) Mac OS X
5 17 (14.17%) Windows Server 2008
6 16 (13.33%) Windows Server
7 14 (11.67%) Windows XP
8 9 (7.50%) Linux
9 8 (6.67%) Windows Server 2012
10 7 (5.83%) Unix
11 4 (3.33%) Mac OS
11 4 (3.33%) Windows Server 2003
12 3 (2.50%) Debian
12 3 (2.50%) Red Hat Enterprise Linux
12 3 (2.50%) Solaris
12 3 (2.50%) SUSE
13 2 (1.67%) BlackBerry OS
Processes & Methodologies
1 79 (65.83%) ITIL
2 19 (15.83%) ITIL V3
3 18 (15.00%) Incident Management
4 15 (12.50%) Service Delivery
5 11 (9.17%) Service Management
6 9 (7.50%) ITSM
7 8 (6.67%) Business Development
8 5 (4.17%) Logistics
8 5 (4.17%) Mathematics
8 5 (4.17%) Problem Management
8 5 (4.17%) Process Improvement
9 3 (2.50%) Kalman Filter
9 3 (2.50%) Mobile Device Management
9 3 (2.50%) Workflow
9 3 (2.50%) Workflow Management
10 2 (1.67%) Asset Management
10 2 (1.67%) High Availability
10 2 (1.67%) Line Management
10 2 (1.67%) Service Desk Management
10 2 (1.67%) Task Automation
Programming Languages
1 14 (11.67%) SQL
2 10 (8.33%) PowerShell
3 5 (4.17%) C
4 2 (1.67%) VB
4 2 (1.67%) VBA
Qualifications
1 120 (100.00%) Microsoft Certification
2 70 (58.33%) MCP
3 49 (40.83%) MCITP
4 39 (32.50%) MCSE
5 28 (23.33%) MCTS
6 27 (22.50%) SC Cleared
6 27 (22.50%) Security Cleared
7 25 (20.83%) A+ Certification
7 25 (20.83%) MCSA
8 16 (13.33%) ITIL Certification
9 15 (12.50%) Degree
10 8 (6.67%) DV Cleared
11 4 (3.33%) Network+ Certification
12 3 (2.50%) CCNA
12 3 (2.50%) Cisco Certification
13 2 (1.67%) Citrix Certification
13 2 (1.67%) Computer Science Degree
14 1 (0.83%) Linux+ Certification
14 1 (0.83%) MOS
14 1 (0.83%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 26 (21.67%) SLA
2 2 (1.67%) ISO/IEC 27001
3 1 (0.83%) Cyber Essentials
3 1 (0.83%) PCI DSS
System Software
1 96 (80.00%) Active Directory
2 15 (12.50%) VMware Infrastructure
3 10 (8.33%) XenApp
4 2 (1.67%) Hyper-V
4 2 (1.67%) Terminal Services
4 2 (1.67%) vSphere
5 1 (0.83%) Terminal Server
5 1 (0.83%) VMware ESXi
5 1 (0.83%) VMware Workstation
Systems Management
1 24 (20.00%) SCCM
2 10 (8.33%) WSUS
3 8 (6.67%) Cisco CUCM
3 8 (6.67%) ServiceCenter
4 5 (4.17%) Norton AntiVirus
5 1 (0.83%) SCSM
Vendors
1 87 (72.50%) Microsoft
2 35 (29.17%) Citrix
3 22 (18.33%) Apple
3 22 (18.33%) Cisco
4 19 (15.83%) LANDesk
5 17 (14.17%) Remedy
5 17 (14.17%) VMware
6 14 (11.67%) Dell
7 12 (10.00%) HP
8 11 (9.17%) Bloomberg
8 11 (9.17%) Reuters
9 7 (5.83%) Avaya
10 5 (4.17%) Google
10 5 (4.17%) Symantec
10 5 (4.17%) Xerox
11 4 (3.33%) Adobe
11 4 (3.33%) Sophos
12 3 (2.50%) Kofax
12 3 (2.50%) Oracle
12 3 (2.50%) Red Hat