Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for MCDST qualifications. Included is a benchmarking guide to the salaries offered over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Microsoft Certified Desktop Support Technician (MCDST)
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 1094 1089 1161
Rank change year-on-year -5 +72 -61
Permanent jobs citing MCDST 117 133 162
As % of all permanent IT jobs advertised in the UK 0.065% 0.070% 0.074%
As % of the Qualifications category 0.27% 0.27% 0.27%
Number of salaries quoted 101 83 147
UK median annual salary £25,000 £30,000 £24,500
Median salary % change year-on-year -16.67% +22.45% -0.51%
10th Percentile £19,250 £20,000 £19,250
90th Percentile £37,500 £51,500 £36,200
UK excluding London median annual salary £23,750 £29,000 £24,000
% change year-on-year -18.10% +20.83% -

MCDST is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Permanent vacancies requiring academic qualifications or professional certifications 43206 49488 60078
As % of all permanent IT jobs advertised in the UK 23.99% 26.15% 27.46%
Number of salaries quoted 33198 39694 48014
UK median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +1.12%
10th Percentile £26,000 £26,250 £25,969
90th Percentile £77,500 £76,250 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

MCDST
Job Vacancy Trend

Job postings citing MCDST as a percentage of all IT jobs advertised.

Job vacancy trend for MCDST in the UK

MCDST
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing MCDST.

Salary trend for MCDST in the UK

MCDST
Salary Histogram

The salary distribution of IT jobs citing MCDST over the 6 months to 24 November 2017.

Salary histogram for MCDST in the UK

MCDST
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing MCDST within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 113 £25,000 -16.67% 3
UK excluding London +55 72 £23,750 -18.10% 2
London -3 42 £27,750 -11.20% 1
South East +79 32 £23,500 -30.88%
North of England +15 22 £26,000 - 2
Yorkshire +23 20 £24,000 -7.69% 1
South West +30 12 £25,000 +6.38%
Midlands +28 4 £19,366 -69.02%
West Midlands +19 4 £19,366 -33.22%
North West - 2 £62,500 - 1
Wales +19 1 £20,500 -60.95%
East of England -11 1 £35,000 +52.17%

For the 6 months to 24 November 2017, IT jobs citing MCDST also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for MCDST.

1 117 (100.00%) Microsoft Certification
2 107 (91.45%) Windows
3 95 (81.20%) Active Directory
4 93 (79.49%) ITIL
5 78 (66.67%) Windows 7
6 77 (65.81%) Microsoft
7 68 (58.12%) MCP
8 64 (54.70%) Microsoft Office
9 59 (50.43%) MCITP
10 58 (49.57%) MS Exchange
11 55 (47.01%) LAN
11 55 (47.01%) WAN
12 40 (34.19%) MCTS
13 39 (33.33%) SC Cleared
13 39 (33.33%) Security Cleared
14 35 (29.91%) Driving Licence
15 33 (28.21%) MCSE
16 31 (26.50%) Finance
17 29 (24.79%) Windows 10
18 28 (23.93%) MCSA
18 28 (23.93%) SLA
18 28 (23.93%) Citrix
19 27 (23.08%) DV Cleared
20 24 (20.51%) Exchange Server 2010
21 22 (18.80%) TCP/IP
22 20 (17.09%) VPN
22 20 (17.09%) Windows Server 2008
23 19 (16.24%) Office 365
23 19 (16.24%) Windows Server
24 18 (15.38%) VMware

MCDST
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (49.57%) MS Exchange
2 24 (20.51%) Exchange Server 2010
3 17 (14.53%) Exchange Server 2007
4 14 (11.97%) Blackberry Enterprise Server
5 9 (7.69%) Exchange Server 2013
6 5 (4.27%) CMS
7 4 (3.42%) Skype for Business
8 3 (2.56%) SharePoint
9 2 (1.71%) IBM Domino
9 2 (1.71%) IBM Notes
10 1 (0.85%) SharePoint Server
Applications
1 64 (54.70%) Microsoft Office
2 16 (13.68%) Microsoft Excel
3 7 (5.98%) Microsoft PowerPoint
4 1 (0.85%) MS Visio
Business Applications
1 1 (0.85%) Remedy ITSM
1 1 (0.85%) Siebel CRM
Cloud Services
1 19 (16.24%) Office 365
2 4 (3.42%) IaaS
Communications & Networking
1 55 (47.01%) LAN
1 55 (47.01%) WAN
2 22 (18.80%) TCP/IP
3 20 (17.09%) VPN
4 13 (11.11%) DNS
5 12 (10.26%) DHCP
6 8 (6.84%) SAN
7 6 (5.13%) Network Security
8 5 (4.27%) Firewall
8 5 (4.27%) VoIP
9 3 (2.56%) Wireless
9 3 (2.56%) WLAN
10 2 (1.71%) Internet
10 2 (1.71%) Skype
11 1 (0.85%) IP Telephony
11 1 (0.85%) Remote Desktop
Database & Business Intelligence
1 4 (3.42%) SQL Server
2 1 (0.85%) Data Warehouse
General
1 31 (26.50%) Finance
2 11 (9.40%) Banking
3 9 (7.69%) Law
4 6 (5.13%) Electronics
4 6 (5.13%) Military
5 5 (4.27%) Legal
6 1 (0.85%) Billing
6 1 (0.85%) Local Government
6 1 (0.85%) Retail
Job Titles
1 64 (54.70%) Analyst
2 45 (38.46%) Service Analyst
2 45 (38.46%) Service Desk Analyst
3 33 (28.21%) 1st Line Service Desk Analyst
4 22 (18.80%) Desktop Support
5 21 (17.95%) 2nd Line Support
6 20 (17.09%) Support Analyst
7 10 (8.55%) Desktop Analyst
7 10 (8.55%) Desktop Support Analyst
8 8 (6.84%) 1st/2nd Line Support
8 8 (6.84%) Support Engineer
9 7 (5.98%) IT Support
9 7 (5.98%) Support Technician
10 6 (5.13%) Active Directory Support
10 6 (5.13%) Systems Engineer
11 5 (4.27%) 2nd Line Desktop Support
11 5 (4.27%) 3rd Line Support
11 5 (4.27%) Service Desk Support
11 5 (4.27%) Windows Support Analyst
12 4 (3.42%) 1st Line Support
Miscellaneous
1 35 (29.91%) Driving Licence
2 14 (11.97%) Blackberry
2 14 (11.97%) Smartphone
3 13 (11.11%) Video Conferencing
4 7 (5.98%) Data Centre
4 7 (5.98%) iPad
4 7 (5.98%) iPhone
4 7 (5.98%) Management Information System
5 6 (5.13%) e-Learning
6 2 (1.71%) Computer Science
6 2 (1.71%) Replication
7 1 (0.85%) CCTV
7 1 (0.85%) Digital Signage
7 1 (0.85%) Fat Client
7 1 (0.85%) Linux Command Line
7 1 (0.85%) PDA
7 1 (0.85%) Thin Client
7 1 (0.85%) User Experience
Operating Systems
1 107 (91.45%) Windows
2 78 (66.67%) Windows 7
3 29 (24.79%) Windows 10
4 20 (17.09%) Windows Server 2008
5 19 (16.24%) Windows Server
6 16 (13.68%) Windows XP
7 13 (11.11%) Windows 8
7 13 (11.11%) Windows Server 2012
8 8 (6.84%) Apple iOS
9 7 (5.98%) Android
10 6 (5.13%) Mac OS X
11 5 (4.27%) Linux
11 5 (4.27%) Windows Server 2003
12 4 (3.42%) Debian
12 4 (3.42%) Red Hat Enterprise Linux
12 4 (3.42%) Solaris
12 4 (3.42%) SUSE
12 4 (3.42%) Unix
13 1 (0.85%) Windows Vista
Processes & Methodologies
1 93 (79.49%) ITIL
2 16 (13.68%) ITIL V3
2 16 (13.68%) Service Delivery
3 13 (11.11%) Incident Management
4 12 (10.26%) Service Management
5 6 (5.13%) ITSM
5 6 (5.13%) Logistics
5 6 (5.13%) Mathematics
5 6 (5.13%) Process Improvement
6 5 (4.27%) Business Development
6 5 (4.27%) Kalman Filter
7 3 (2.56%) Break/Fix
7 3 (2.56%) Hardware Maintenance
7 3 (2.56%) Time Management
7 3 (2.56%) Workflow
7 3 (2.56%) Workflow Management
8 2 (1.71%) Application Packaging
8 2 (1.71%) Line Management
8 2 (1.71%) Migration
8 2 (1.71%) Project Management
Programming Languages
1 14 (11.97%) SQL
2 7 (5.98%) PowerShell
3 6 (5.13%) C
4 2 (1.71%) VB
4 2 (1.71%) VBA
Qualifications
1 117 (100.00%) Microsoft Certification
2 68 (58.12%) MCP
3 59 (50.43%) MCITP
4 40 (34.19%) MCTS
5 39 (33.33%) SC Cleared
5 39 (33.33%) Security Cleared
6 33 (28.21%) MCSE
7 28 (23.93%) MCSA
8 27 (23.08%) DV Cleared
9 17 (14.53%) A+ Certification
10 15 (12.82%) ITIL Certification
11 10 (8.55%) Degree
12 5 (4.27%) CCNA
12 5 (4.27%) Cisco Certification
13 3 (2.56%) Network+ Certification
14 1 (0.85%) Citrix Certification
14 1 (0.85%) ECDL
14 1 (0.85%) JNCIS
14 1 (0.85%) MOS
14 1 (0.85%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 28 (23.93%) SLA
2 2 (1.71%) ISO/IEC 27001
3 1 (0.85%) Cyber Essentials
3 1 (0.85%) ISO 9001
3 1 (0.85%) PCI DSS
System Software
1 95 (81.20%) Active Directory
2 13 (11.11%) VMware Infrastructure
3 5 (4.27%) Hyper-V
4 1 (0.85%) Terminal Services
4 1 (0.85%) vSphere
4 1 (0.85%) XenApp
Systems Management
1 16 (13.68%) SCCM
2 6 (5.13%) Cisco CUCM
2 6 (5.13%) ServiceCenter
3 5 (4.27%) WSUS
4 4 (3.42%) Norton AntiVirus
5 1 (0.85%) SCSM
Vendors
1 77 (65.81%) Microsoft
2 28 (23.93%) Citrix
3 18 (15.38%) VMware
4 17 (14.53%) Cisco
5 15 (12.82%) Apple
6 14 (11.97%) Dell
6 14 (11.97%) Remedy
7 11 (9.40%) LANDesk
8 10 (8.55%) Bloomberg
8 10 (8.55%) Reuters
9 9 (7.69%) Avaya
9 9 (7.69%) HP
10 6 (5.13%) Xerox
11 4 (3.42%) Kofax
11 4 (3.42%) Oracle
11 4 (3.42%) Red Hat
11 4 (3.42%) Sophos
11 4 (3.42%) Symantec
12 2 (1.71%) Lotus
12 2 (1.71%) Veritas