Customer Service Contracts in Warwick

Customer Service
Warwickshire > Warwick

The table below provides summary statistics for contract job vacancies advertised in Warwick requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 16 June 2024, comparing them to the same period in the previous two years.

6 months to
16 Jun 2024
Same period 2023 Same period 2022
Rank 25 27 21
Rank change year-on-year +2 -6 -5
Contract jobs citing Customer Service 9 2 4
As % of all contract jobs advertised in Warwick 5.45% 1.19% 3.23%
As % of the Processes & Methodologies category 5.77% 1.26% 3.48%
Number of daily rates quoted 7 2 3
10th Percentile £143 £214 £377
25th Percentile - £216 £390
Median daily rate (50th Percentile) £150 £230 £425
Median % change year-on-year -34.78% -45.88% +21.43%
75th Percentile £516 £241 £443
90th Percentile £720 £242 £446
Warwickshire median daily rate £244 £230 £160
% change year-on-year +5.98% +43.75% -54.29%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £12.00
Warwickshire median hourly rate £14.70 £14.36 £14.25
% change year-on-year +2.37% +0.77% +26.67%

All Process and Methodology Skills
Warwick

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Warwick.

Contract vacancies with a requirement for process or methodology skills 156 159 115
As % of all contract IT jobs advertised in Warwick 94.55% 94.64% 92.74%
Number of daily rates quoted 112 98 97
10th Percentile £364 £341 £350
25th Percentile £450 £500 £413
Median daily rate (50th Percentile) £581 £575 £540
Median % change year-on-year +1.04% +6.48% +27.06%
75th Percentile £672 £680 £664
90th Percentile £700 £758 £775
Warwickshire median daily rate £580 £575 £525
% change year-on-year +0.87% +9.52% +20.69%
Number of hourly rates quoted 2 3 1
Median hourly rate £28.42 £22.50 £12.00
Median % change year-on-year +26.31% +87.50% -14.29%
Warwickshire median hourly rate £17.50 £18.50 £20.00
% change year-on-year -5.41% -7.50% +53.85%

Customer Service
Job Vacancy Trend in Warwick

Job postings citing Customer Service as a proportion of all IT jobs advertised in Warwick.

Job vacancy trend for Customer Service in Warwick

Customer Service
Contractor Daily Rate Trend in Warwick

3-month moving average daily rate quoted in jobs citing Customer Service in Warwick.

Daily rate trend for Customer Service in Warwick

Customer Service
Daily Rate Histogram in Warwick

Daily rate distribution for jobs citing Customer Service in Warwick over the 6 months to 16 June 2024.

Daily rate histogram for Customer Service in Warwick

Customer Service
Contractor Hourly Rate Trend in Warwick

3-month moving average hourly rates quoted in jobs citing Customer Service in Warwick.

Hourly rate trend for Customer Service in Warwick

Customer Service
Co-occurring Skills and Capabilities in Warwick by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (22.22%) CMS
1 2 (22.22%) Drupal
1 2 (22.22%) Umbraco
2 1 (11.11%) Blackberry Enterprise Server
Applications
1 5 (55.56%) Microsoft Office
Cloud Services
1 5 (55.56%) Microsoft 365
2 4 (44.44%) Azure
3 3 (33.33%) Entra ID
General
1 9 (100.00%) Social Skills
2 4 (44.44%) Analytical Skills
3 1 (11.11%) Organisational Skills
Job Titles
1 3 (33.33%) 1st Line Service Desk Analyst
1 3 (33.33%) 1st Line Support
1 3 (33.33%) 1st Line Support Analyst
1 3 (33.33%) Analyst
1 3 (33.33%) Service Analyst
1 3 (33.33%) Service Desk Analyst
1 3 (33.33%) Service Desk Support
1 3 (33.33%) Service Desk Support Analyst
1 3 (33.33%) Support Analyst
2 2 (22.22%) Project Manager
3 1 (11.11%) Desktop Engineer
3 1 (11.11%) Desktop Support
3 1 (11.11%) Desktop Support Engineer
3 1 (11.11%) Project Manager - Cybersecurity
3 1 (11.11%) Security Manager
3 1 (11.11%) Security Project Manager
3 1 (11.11%) Service Transition Manager
3 1 (11.11%) Support Engineer
3 1 (11.11%) Transition Manager
3 1 (11.11%) Transition Project Manager
Libraries, Frameworks & Software Standards
1 1 (11.11%) Software Packaging
Miscellaneous
1 2 (22.22%) Graphic Design
1 2 (22.22%) Social Media
2 1 (11.11%) Blackberry
2 1 (11.11%) Data Structures
2 1 (11.11%) Virtual Team
Operating Systems
1 5 (55.56%) Windows
2 4 (44.44%) Windows 10
3 1 (11.11%) Android
3 1 (11.11%) Mac OS X
3 1 (11.11%) Windows 7
3 1 (11.11%) Windows 8
Processes & Methodologies
1 4 (44.44%) Mobile Device Management
1 4 (44.44%) Problem-Solving
2 2 (22.22%) Agile
2 2 (22.22%) Analytics
2 2 (22.22%) Content Management
2 2 (22.22%) Copywriting
2 2 (22.22%) Deadline-Driven
2 2 (22.22%) ITIL
2 2 (22.22%) Project Management
2 2 (22.22%) SEO
2 2 (22.22%) Social Media Management
2 2 (22.22%) Storytelling
2 2 (22.22%) Workshop Facilitation
3 1 (11.11%) Artificial Intelligence
3 1 (11.11%) Break/Fix
3 1 (11.11%) Budgeting and Forecasting
3 1 (11.11%) ITSM
3 1 (11.11%) Programme Management
3 1 (11.11%) Service Management
3 1 (11.11%) Stakeholder Management
Programming Languages
1 1 (11.11%) PowerShell
Qualifications
1 1 (11.11%) ITIL Foundation Certificate
System Software
1 5 (55.56%) Active Directory
Systems Management
1 4 (44.44%) Microsoft Intune
Vendors
1 1 (11.11%) Adobe
1 1 (11.11%) Apple
1 1 (11.11%) Ivanti
1 1 (11.11%) Microsoft