Hybrid/Remote Customer Service Specialist Contract Job Trends

Customer Service Specialist
UK > Work from Home

The median Customer Service Specialist daily rate for remote/hybrid work is £450, according to job vacancies posted in the 6 months leading up to 14 December 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

 6 months to
14 Dec 2025		 Same period 2024 Same period 2023
Rank 307 - -
Rank change year-on-year - - -
Contract jobs requiring a Customer Service Specialist 1 0 0
As % of all contract jobs with remote/hybrid work options 0.010% - -
As % of the Job Titles category 0.011% - -
Number of daily rates quoted 1 0 0
10th Percentile - - -
25th Percentile £425 - -
Median daily rate (50th Percentile) £450 - -
75th Percentile £475 - -
90th Percentile - - -
UK median daily rate £450 - -

All Contract IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with remote/hybrid work options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 9,476 10,969 16,322
% of contract IT jobs with a recognized job title 93.22% 93.14% 94.29%
Number of daily rates quoted 6,182 6,942 11,190
10th Percentile £326 £325 £325
25th Percentile £413 £413 £425
Median daily rate (50th Percentile) £513 £525 £525
Median % change year-on-year -2.38% - -4.55%
75th Percentile £619 £638 £638
90th Percentile £719 £750 £738
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 340 202 362
10th Percentile £15.18 £18.50 £17.19
25th Percentile £20.62 £23.50 £26.24
Median hourly rate £45.46 £37.75 £52.50
Median % change year-on-year +20.42% -28.10% -4.55%
75th Percentile £65.00 £65.00 £70.00
90th Percentile £70.00 £75.00 £87.38
UK median hourly rate £25.47 £35.00 £44.50
% change year-on-year -27.23% -21.35% +48.33%

Customer Service Specialist
Job Vacancy Trend for Remote/Hybrid Roles

Historical trend showing the proportion of contract IT job postings featuring 'Customer Service Specialist' in the job title and offering remote or hybrid work options relative to all contract IT jobs advertised.

Customer Service Specialist job vacancy trend for remote/hybrid roles

Customer Service Specialist Skill Set
Top 19 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs

For the 6 months to 14 December 2025, Customer Service Specialist contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract jobs with hybrid/remote work options featuring Customer Service Specialist in the job title.

1 1 (100.00%) Analytics
1 1 (100.00%) Build Automation
1 1 (100.00%) Chatbot
1 1 (100.00%) CMS
1 1 (100.00%) Conversational UI
1 1 (100.00%) Copilot Studio
1 1 (100.00%) CRM
1 1 (100.00%) Customer Service
1 1 (100.00%) DataOps
1 1 (100.00%) Dynamics 365
1 1 (100.00%) Dynamics CRM
1 1 (100.00%) JavaScript
1 1 (100.00%) Microsoft
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Copilot
1 1 (100.00%) Power Automate
1 1 (100.00%) Power Platform
1 1 (100.00%) SharePoint
1 1 (100.00%) Task Automation

Customer Service Specialist Skill Set
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (100.00%) CMS
1 1 (100.00%) SharePoint
Applications
1 1 (100.00%) Chatbot
Business Applications
1 1 (100.00%) Dynamics CRM
Cloud Services
1 1 (100.00%) Copilot Studio
1 1 (100.00%) Dynamics 365
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Microsoft Copilot
1 1 (100.00%) Power Automate
1 1 (100.00%) Power Platform
General
1 1 (100.00%) Public Sector
1 1 (100.00%) Social Skills
Processes & Methodologies
1 1 (100.00%) Analytics
1 1 (100.00%) Build Automation
1 1 (100.00%) Conversational UI
1 1 (100.00%) CRM
1 1 (100.00%) Customer Service
1 1 (100.00%) DataOps
1 1 (100.00%) Task Automation
Programming Languages
1 1 (100.00%) JavaScript
Vendors
1 1 (100.00%) Microsoft
Customer Service Specialist jobs