1st/2nd Line Support Analyst Jobs in the UK

5 of 5 1st/2nd Line Support Analyst Jobs in the UK

1st / 2nd Line IT Support Analyst - Leeds - Professional Services REF 765

Leeds, England, United Kingdom
Interface Recruitment UK
1st / 2nd Line IT Support Analyst – Leeds – Professional Services REF 765 Work Hours: 35 hours per week (07.00 - 19.00 with 1 hour for lunch). Flexibility is required according to workloads and requires on-call support after probationary period. Industry: Professional Services JOB PURPOSE: The IT … work with external and internal technical contacts on incident resolution. Support the Root Cause Analysis process for significant issues. Proactively investigate trends in incidents. Document known errors / fixes and process with SOPs. Completion of monthly access management audits. Monitoring and completing audits. SCOPE OF THE ROLE: The role is highly dynamic with frequent changes in workloads … with both technical and non-technical audiences at all levels. Ability to prioritise and respond to queries within realistic timescales. Be accountable for quality, accuracy, and security. TECHNICAL SKILLS / QUALIFICATIONS & EDUCATION REQUIREMENTS: Knowledge and understanding of Microsoft Windows desktop operating systems. Experience of Active Directory and email administration (Exchange Admin Center). Experience in supporting desktops, laptops, and More ❯
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IT Support Analyst (1st / 2nd Line)

Altrincham, Cheshire, England, United Kingdom
Hybrid / WFH Options
ALTECH GROUP LTD
and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … Policy Exchange (on premises) Virtualisation (VMware preferable) Change process and ticketing system experience Good communicator Other Exp Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, hardware troubleshooting Familiarity with Microsoft 365, Dell / HP devices … and networking basics Exposure to mobile device management (Apple / Android / MDM platforms) General Microsoft based infrastructure and software support General Network experience SQL skills A proactive approach to problem-solving and a keen interest in technology Benefits Salary starting at £30,000 Hybrid working - 3 days onsite in each week in Altrincham 23 Days More ❯
Employment Type: Full-Time
Salary: £30,000 - £32,000 per annum
Posted:

IT Support Analyst (1st/2nd line)

Altrincham, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login / join with: IT Support Analyst (1st / 2nd line), altrincham col-narrow-left Client: Location: altrincham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description … and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell / More ❯
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IT Support Analyst (1st/2nd line)

Altrincham, England, United Kingdom
Hybrid / WFH Options
Altech Group Ltd
and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk / ticketing system Supporting internal systems (Windows 10 / 11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st / 2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell / HP devices, and networking basics Knowledge of Group Policy, Exchange (on premises), Virtualisation (VMware preferable), change process and ticketing system experience Exposure to mobile device management (Apple / Android / MDM platforms) General Microsoft based infrastructure and software support General Network experience SQL skills A proactive approach to problem-solving and a keen interest in More ❯
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1st & 2nd Line Network Support Analyst

London, England, United Kingdom
Jas Gujral
Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with work stations and laptops. Installing and upgrading new software as … along new hardware. You must be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K - £30K. Please do send your More ❯
Posted:
1st/2nd Line Support Analyst
25th Percentile
£31,250
Median
£35,000
75th Percentile
£40,000
90th Percentile
£40,250