1st/2nd Line Support Analyst
UK
The median 1st/2nd Line Support Analyst salary in the UK is £30,750 per year according to job vacancies posted during the 6 months to 25 April 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 25 Apr 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 837 | 923 | 1088 |
| Rank change year-on-year | +86 | +165 | -279 |
| Permanent jobs requiring a 1st/2nd Line Support Analyst | 57 | 66 | 108 |
| As % of all permanent jobs advertised in the UK | 0.058% | 0.063% | 0.070% |
| As % of the Job Titles category | 0.061% | 0.069% | 0.073% |
| Number of salaries quoted | 51 | 62 | 102 |
| 10th Percentile | £21,250 | £24,550 | £21,250 |
| 25th Percentile | £28,213 | £26,563 | £23,000 |
| Median annual salary (50th Percentile) | £30,750 | £31,500 | £26,000 |
| Median % change year-on-year | -2.38% | +21.15% | +7.22% |
| 75th Percentile | £34,375 | £38,750 | £32,151 |
| 90th Percentile | £43,750 | £42,500 | £35,000 |
| UK excluding London median annual salary | £27,500 | £27,500 | £25,000 |
| % change year-on-year | - | +10.00% | +4.17% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 92,894 | 96,310 | 147,847 |
| % of permanent jobs with a recognized job title | 94.63% | 91.58% | 96.06% |
| Number of salaries quoted | 66,756 | 60,420 | 85,018 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £52,923 | £60,000 | £60,000 |
| Median % change year-on-year | -11.80% | - | +9.09% |
| 75th Percentile | £71,250 | £81,250 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £96,250 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | +5.26% |
1st/2nd Line Support Analyst
Job Vacancy Trend
Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Support Analyst.
1st/2nd Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support Analyst over the 6 months to 25 April 2024.
1st/2nd Line Support Analyst
Top 11 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +102 | 49 | £30,750 | -2.38% | 1 |
| UK excluding London | +3 | 27 | £27,500 | - | |
| London | +113 | 22 | £35,500 | +7.58% | 1 |
| South East | +30 | 18 | £27,500 | -8.33% | |
| Work from Home | +92 | 14 | £29,675 | -5.79% | |
| Midlands | +11 | 6 | £27,000 | +5.88% | |
| West Midlands | +21 | 3 | £27,000 | +5.88% | |
| East Midlands | -14 | 3 | £28,500 | +10.68% | |
| North of England | +42 | 2 | £30,000 | +3.45% | |
| Yorkshire | - | 2 | £30,000 | - | |
| East of England | +20 | 1 | £22,500 | -18.18% |
1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 25 April 2024, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support Analyst in the job title.
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1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: