4 of 4 1st/2nd Line Support Engineer Jobs in the Thames Valley

1st / 2nd Line Support Engineer Location: High Wycombe Salary: £28,000 - £30,000 + Full BenefitsThis is a great opportunity for you, a customer-focused 1st / 2nd Line Support … thriving organisation based in High Wycombe.This role is office-based Monday to Friday , working with a great team. The Role of 1st / 2nd Line Support Engineer You'll be the first point of contact for users, providing friendly ...

Support Engineer, 1st / 2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st / 2nd line Support Engineer to join a leading Oxfordshire based … , will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st / 2nd line technical support to an impressive client base, troubleshooting desktop, server and network issues. The Company ...

with the team to escalate complex issues and ensure clients receive top-tier service What You’ll Bring: Solid experience in 1st / 2nd line support, ideally within an MSP environment Strong troubleshooting skills across Windows, macOS , and Office 365 Comfortable … site visits) Tech Stack You’ll Work With: Microsoft 365 suite (Exchange Online, Teams, SharePoint) Apple Mac configuration and support Windows desktop / server environments Networking fundamentals (DNS, DHCP, Firewalls) Why Join? Be part of a growing MSP with a reputation for excellence Enjoy variety in your ...

calls, and emails from clients. Provide first-line diagnosis and resolution for common IT issues. Escalate unresolved issues to 2nd / 3rd line or specialist teams. Log all incidents accurately in the ticketing system. Ensure timely updates and closure of tickets. Deliver remote … Microsoft 365. Manage permissions and group policies. Install, configure, and update applications. Diagnose and repair basic hardware faults (PCs, laptops, printers). Troubleshoot LAN / WAN issues, VPN connectivity, and Wi-Fi problems. Assist with firewall and router configurations under guidance. Monitor client systems via RMM dashboards. Apply patches ...