5 of 5 1st/2nd Line Support Jobs in the UK

application, connectivity & end-user computing issues. Microsoft 365: Supporting & troubleshooting Microsoft 365 applications, including Outlook, Teams, Word, Excel & other Microsoft productivity tools. Active Directory / User Administration: Creating, modifying & disabling user accounts, managing passwords, access permissions and user authentication. Cloud Services: Supporting cloud-based applications, user access, connectivity … associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management / Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking ownership of technical issues from ...

1st – 2nd Line IT Support Engineer / Helpdesk Analyst – Office based in Hertfordshire- Mon – Fri needed to deliver fast, effective technical support across our business. Would you like to work in an environment where Skill Development is high encouraged … Siloed environment? Successful 1st – 2nd Line IT Support Engineer / Helpdesk Analyst will be tasked with managing user accounts, troubleshoot everyday hardware / software issues, and support our modern cloud stack (Microsoft 365, Freshservice, NinjaOne). We will ...

This opportunity combines hands-on technical support with customer engagement in a growing Managed Service Provider (MSP) environment who are looking to further expand their team. You'll work as part of an established technical team, supporting a diverse client base and helping to resolve a wide range … company growth along with a comfortable range of benefits. What You'll Do Act as the first point of contact for client IT support requests via phone, email and helpdesk systems. Manage and prioritise support tickets, ensuring issues are resolved efficiently and professionally. Deliver 1st ...

Reply is seeking an ICT Infrastructure Engineer to provide 1st / 2nd line IT support across UK offices, managing endpoints and core services in Microsoft 365, Intune, Entra ID, Windows and macOS. You’ll ensure secure and compliant operations and help ...

Reply is seeking an ICT Infrastructure Engineer (1st / 2nd Line) based in central London to support our UK consultants and project teams. You will manage and secure internal infrastructure and endpoints across Microsoft 365, Intune, Entra ID, and Windows / macOS, with attention to government security classifications. This role involves incident handling, device provisioning, policy enforcement, and occasional on-site support across Reply’s UK offices, collaborating with vendors and stakeholders to #J-18808-Ljbffr ...