15 of 15 1st/2nd Line Support Jobs in the UK

Technical Support Engineer / 1st / 2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st / 2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st / 2nd Line Support Analyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. … with end users as necessary to keep them informed about incident progress and notify them of any impending changes or agreed outages. * Collect missing / necessary information from end users and accurately create and update service tickets in our ticketing system. Technical Support Engineer / 1st More ❯

Technical Support Engineer / 1st / 2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer / 1st / 2nd Line Support Analyst to join our Manchester based firm on a permanent basis. Technical Support Engineer / 1st / 2nd Line Support Analyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. … with end users as necessary to keep them informed about incident progress and notify them of any impending changes or agreed outages. * Collect missing / necessary information from end users and accurately create and update service tickets in our ticketing system. Technical Support Engineer / 1st More ❯

Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: £25,000 - £32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre … who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get … 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10 / 11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but More ❯

Support the UK's most automated distribution centre with 1st / 2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse / automation experience … need IT expertise. This role is ideal for you if: You’ve worked in a warehouse or logistics setting and understand shift patterns, 24 / 7 ops, and on-the-ground troubleshooting. You’re looking for a step up from basic 1st / 2nd … comfortable with automation vendors, or eager to learn the systems that power them. What you’ll be doing: Providing on-site 1st / 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging More ❯

1st & 2nd Line Support - Wakefield Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT … Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk / ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts … Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and / or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You’ll Achieve This role supports the delivery of our More ❯

1st & 2nd Line Support - Manchester Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT … Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk / ticketing systems Experience working with users in on-premise, hybrid, and remote setups Ability to manage 3rd party vendors and support contracts … Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and / or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You’ll Achieve This role supports the delivery of our More ❯

1st / 2nd Line Support Engineer Great long-term opportunity to join a well-established team, supporting IT operations for a leading organisation with technology at the heart of its services. Up to £135.00 per day Inside IR35 3-year contract … Hopley on 07880358143, or email Based on-site in Stonehouse, you'll be part of a collaborative and skilled IT team, delivering essential support and keeping the business running smoothly day-to-day. What you will be doing? Providing 1st and 2nd line … resets, and basic troubleshooting Working to defined SLAs and escalating where necessary We need you to have... Solid experience in a 1st / 2nd line support role Familiarity with ServiceNow or similar ITSM tools Confidence with Windows operating systems and general More ❯

a passion for delivering exceptional support services? Our fantastic client in Lancing, West Sussex, is seeking a rock star 1st / 2nd Line Support Engineer to join their dynamic team on a permanent basis. Get ready to elevate your … In this fast-paced and engaging role, you'll be at the forefront of a bustling Managed Service Provider (MSP), providing top-notch support to a diverse range of clients. You'll have the opportunity to showcase your expertise across a wide array of cutting-edge technologies, including … Friday work schedule, 8:30 AM to 5:30 PM work-life balance is key. If you're a tech-savvy 1st / 2nd Line Support Engineer with a minimum of 1 year's experience in the thrilling MSP world, and More ❯

a passion for delivering exceptional support services? Our fantastic client in Lancing, West Sussex, is seeking a rock star 1st / 2nd Line Support Engineer to join their dynamic team on a permanent basis. Get ready to elevate your … In this fast-paced and engaging role, you'll be at the forefront of a bustling Managed Service Provider (MSP), providing top-notch support to a diverse range of clients. You'll have the opportunity to showcase your expertise across a wide array of cutting-edge technologies, including … Friday work schedule, 8:30 AM to 5:30 PM – work-life balance is key. If you're a tech-savvy 1st / 2nd Line Support Engineer with a minimum of 1 year's experience in the thrilling MSP world, and More ❯

Role: 1st / 2nd Line IT Support Location: West Brom Salary: £28,000 Are you ready to take your IT career to the next level? We are seeking a dedicated and enthusiastic individual for a 1st / 2nd Line IT Support role within a dynamic managed service provider (MSP) based in West Bromwich. This is an exciting opportunity that blends office presence with hybrid working flexibility, perfect for those who thrive on variety and wish to gain hands-on experience with multiple … helpdesk team Troubleshoot technical issues across diverse systems Collaborate closely with senior technicians on complex matters Technical Skills Required: 365 and Exchange Azure AD / Entra server support networking knowledge (desirable) service desk experience This position offers not just another job but also serves as an excellent More ❯

1st / 2nd Line Support - Maidstone - Inside IR35 - on Site IT Support - Laptop Deployment Our client is looking for an IT Support contractor to assist in a Laptop Build and deployment. The role will be initially … months with a view to extend thereafter. Inside IR35 5 days per week on site Key skills / experience Previous experience with a Laptop build & rollout Microsoft or IBM Certified Professional Knowledge of networking and network protocols for basic connectivity testing Knowledge of Information Governance and Security and confidentiality … information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http: / / proactive.it / privacy-notice / More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support … that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users … take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st / 2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity More ❯

IT Service Desk | 1st / 2nd Line | IT Support My client is a household name with offices in Epping; the role will be onsite Monday to Friday. This is an exciting opportunity requiring initiative and drive in a fast-moving and … would be a key member of the IT Service Team. Duties include first and second response to day-to-day provision of IT support and advice for requests or incidents, following the ITIL process. You will be required to use an IT data management system to carry out … Providing crucial information to the Service Manager when major incidents are affecting service delivery to our customers and residents. Previous experience in IT support is essential, ideally 1+ years' experience. This includes troubleshooting applications and software, supporting Windows Devices and an understanding of o365. You must have excellent More ❯

Office 365, Software Installations, Hardware Support, Networking, Customer-focused. Our client is looking to recruit an additional person to its Help … Desk Support Team based in Kent near Paddock Wood. Key experience needed for this is broad technical skills across: Office 365 Hardware / software problem resolution Networking This could suit someone with a year or two of experience, or even an IT-related grad looking to work … in support, or someone even with some IT / Networking skills, and a passion for IT, looking for a 1st role. Location of the candidate is key, though. A car driver essential. The role will work on a Support desk using ticketing software More ❯

Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with … be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K More ❯