2 of 2 1st Line Support Jobs in Cornwall

1st line support engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours salary: £27,000-£28,000. Will go up to £30,000p/a for the perfect candidate A close-knit, smaller growing IT support team looking for someone with at least one year of hands-on experience providing technical support … We value clear, friendly communication, and a willingness to adapt – because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring … progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. More ❯

Junior IT Support Engineer (1st Line) Location: St Ives, Cambridgeshire Type: Permanent, Full-Time Hours: Monday–Friday, 8:30am–5:00pm Salary: £25,400p/a We’re a friendly, growing IT support team looking for someone at the early stage of their IT career. If you have IT qualifications or basic IT … Ives. You’ll be part of a supportive team where you can learn, develop, and take on more responsibility as your confidence grows. What you’ll be doing Providing 1st line technical support over the phone and via remote access tools Helping investigate basic hardware, software, and malware issues Keeping clear and accurate notes and … documentation Following standard operating procedures (SOPs) Monitoring and updating support tickets Assisting with installing and setting up hardware and software Supporting users with Microsoft 365 apps, email accounts, and SharePoint Helping users set up email on mobile phones and tablets Communicating with customers in a clear, friendly, and professional way Skills and experience we’d like to see More ❯