2 of 2 1st Line Support Jobs in Leicester

Social network you want to login/join with: We are seeking a proactive and customer-focused 1st Line Support Analyst to join our IT team. The ideal candidate will be the first point of contact for technical support queries, providing efficient and … Key Responsibilities: Act as the first point of contact for all IT support queries via phone, email, and ticketing system. Provide first-line support for hardware, software, and network issues. Administer and manage Microsoft 365 environments, including user account creation, license assignment, and troubleshooting. … to process improvements. Follow IT policies and procedures, with a keen awareness of security best practices. Essential Skills and Experience: Proven experience in a 1st Line Support or similar IT support role. Hands-on experience with Microsoft 365 Administration (Outlook, Teams, SharePoint, OneDrive More ❯

Leading retail manufacturer with a focus on operational excellence, innovation, and resilience. Technology underpins everything they do, and they're now looking for a 1st Line Support Engineer to join the IT function and be the friendly, professional face of 1st line tech support across the business. The Role As the 1st Line Support Engineer, you'll be the first port of call for all IT-related issues across the business. Whether you're troubleshooting login issues, setting up devices for new starters … or logging support tickets, your calm and proactive approach will ensure the teams stay productive and connected. You'll work closely with the IT Infrastructure Engineer and have opportunities to build your technical skills while making a real difference day to day. Key Responsibilities Respond to IT support More ❯