1st Line Support Analyst - IT Service Desk
- Hiring Organisation
- Topps Tiles
- Location
- Leicester, Leicestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,596 per annum
market share goal of “one in five” in 2023, we have launched our new goal – Mission 365 – targeting £365 million of sales. The 1st Line Support Analyst is the first point of contact for all IT-related incidents and service requests. The role is responsible … ITSM tool. Perform triage to determine ticket urgency, impact, and appropriate resolution path. Identify recurring or related issues and link tickets accordingly. First-Line Troubleshooting & Resolution Provide first-time fixes using standard troubleshooting steps, documented workarounds, and knowledge base articles. Assist with password resets, account unlocks, software installations ...