1 to 25 of 28 1st Line Support Jobs in the Midlands

1st Line IT Desk Support Engineer ?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in … is a fantastic opportunity for someone with a solid foundation in IT support who's ready to take the next step in their career. Key Responsibilities Provide 1st line technical support to internal users via phone, email, and remote tools. Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity . … mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical information clearly to non-technical users. Requirements Previous experience in a 1st line IT support or helpdesk role (minimum 1 year preferred). Strong knowledge of Windows 10/11 , Microsoft Office 365 , and basic networking . More ❯

care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The Technical Support Analyst plays an important role in making sure that happens. The Technical Support Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure … problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to work More ❯

care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The Technical Support Analyst plays an important role in making sure that happens. The Technical Support Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure … problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2 nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to More ❯

care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The Technical Support Analyst plays an important role in making sure that happens. The Technical Support Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure … problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2 nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to More ❯

TieTalent Northampton, England, United Kingdom Join or sign in to find your next job Join to apply for the 1st Line Support Engineer role at TieTalent Location: Northampton, England, United Kingdom 2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About the Role Position … 1st Line Support Engineer Salary: £25,000-£28,000 per annum + benefits Location: Northampton We are recruiting for a 1st Line Support Engineer for a large client based in Northampton. The role involves working in the 1st Line team, resolving tickets often at first resolution, and … supporting the Service Desk Team during daily operations, including support for workshop, Field, 2nd line, and 3rd line teams. Skills and Experience Required Previous experience in an IT helpdesk support role Knowledge of various IT systems Experience with Microsoft systems/applications (Windows 10, MS Office, O365, Windows Server, etc.) Experience supporting More ❯

ROLE: 1st Line Support Engineer HOURS: 37.5 Monday - Friday rotating shift pattern, covering between 07:00 - 17:30 SALARY: £27,000 BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - Clover Nook Site, Somercotes Eurocell are a stock market listed Plc and the market leader for uPVC products … to be recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote … locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine More ❯

ROLE: 1st Line Support Engineer HOURS: 37.5 Monday - Friday rotating shift pattern, covering between 07:00 - 17:30 SALARY: £27,000 BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - Clover Nook Site, Somercotes Eurocell are a stock market listed Plc and the market leader for uPVC products … to be recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote … locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine More ❯

first port of call for the companies users when having technical issues, this requires you to have an understanding of Windows OS, O365, Active Directory and other IT Support queries relating to Hardware and Software. The client uses a bespoke system that they will bring you up to speed on so a willingness to learn quickly is essential. … What you need. Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A solid understanding of network and network troubleshooting (preferred) Good communication skills. Be able to get to site. UK citizenship. To apply. Please either apply through this advert or emailing me directly via . For further … give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS - Windows, First Line, O365, Communication, Active Directory More ❯

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 Join to apply for the Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 role at Beautyk Creative Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 1 week ago Be among the … first 25 applicants Join to apply for the Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 role at Beautyk Creative We're looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking … Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant are a true force to be reckoned More ❯

1st Line Analyst: Ticketing, MS Office, Support, Helpdesk, Floorworking Our client is seeking a First Line Support Engineer to join their team on a rota basis. Start Date: ASAP Duration: 55 days Pay Rate: £99/day (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings … are what we call switchboard calls. (we only get a few a week on the desk so very rare) 90% quality scores target. To provide centralised advice and support to customer in line with contractual arrangements. Be able to deal with upset users from all levels of the business. Provide single point of contact for contract … Center environment. Ability to take ownership of incidents and resolutions. Be able to handle calls and emails simultaneously. Flexible working approach due to working hours. To apply for this 1st Line Analyst contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always More ❯

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud … manner as well as building and repairing PCs, laptops and printers and other workshop duties. It will be a role working between workshop and helpdesk. Full training and support will be provided. If you have a passion for IT and looking to bring new ideas to the team this could be the role for you. Key responsibilities will … include: Answering the technical line to support our clients as the first point of contact. Provide remote and telephone support for client networks and applications. Responsible for handling support of ticket requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software. Updating the help desk More ❯

Support Analyst, 1 st line, Service Desk, COR7266 This is a great opportunity for an enthusiastic and personable 1 st Line Support Analyst or Service Desk Analyst, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. The Role Working in a sector that … is truly rewarding, the Support Analyst/Service Desk Analyst will be joining a welcoming, structured support team providing a true support service to approximately 3,500 staff spread across various sites throughout the Home Counties. Working from home 3 days a week and in the Lincoln-based head office for the rest of … the time, the Support Analyst/Service Desk Analyst, will also need to be willing to travel to additional sites from time-to-time as required. Up to 28 days’ holiday Life assurance What do I need? My client is keen to find a Support Analyst/Service Desk Analyst with skills/experience in as More ❯

1st Line Engineer Up to £27,000 Northampton (Hybrid) Ready to take your IT career to the next level? As a 1st Line Engineer, you'll be the first point of contact for resolving technical issues, ensuring clients receive top-notch service and support. You’ll manage technical cases, monitor IT systems, and work … and 25-30 days annual leave (increasing with tenure) and access to a progression plan with training and mentorship. What we’re looking for: Experience in IT helpdesk support or similar role within a IT Reseller, VAR, MSP Knowledge of systems like Microsoft 10, Office 365, Windows Server, and Exchange Experience setting up and supporting mobile devices Excellent More ❯

1st Line Engineer Up to £27,000 Northampton (Hybrid) Ready to take your IT career to the next level? As a 1st Line Engineer, you'll be the first point of contact for resolving technical issues, ensuring clients receive top-notch service and support. You’ll manage technical cases, monitor IT systems, and work … and 25-30 days annual leave (increasing with tenure) and access to a progression plan with training and mentorship. What we’re looking for: Experience in IT helpdesk support or similar role within a IT Reseller, VAR, MSP Knowledge of systems like Microsoft 10, Office 365, Windows Server, and Exchange Experience setting up and supporting mobile devices Excellent More ❯

Job Role: 1st Line IT Support - Permanent Location: Nottingham - Remote/Hybrid Harper Recruitment Group is working in partnership with an expanding and highly reputable UK-based business. Due to continued success and exciting growth plans, the IT department is expanding and is looking for an IT Support person to join the friendly … and supportive team. The successful IT support person will provide 1st line resolution via telephone and email with occasional travel to site to help with hardware implementation, installations, and migration projects. What will the role involve? Respond to user issue escalations and problem resolution Work cohesively with 3rd party support to ensure all … Manage licensing and user accounts across all in-house and 3rd party platforms used by the business Occasional visits to sites across the UK to provide in-person support for various projects (full expenses paid) Identify problematic areas and propose solutions Point of communication between user and service desk, escalating where required Keep up to date and accurate More ❯

Hybrid working: 3x in the office, 2x from home Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1st Line Support Analyst to join our growing helpdesk team. If you're keen to build your career in IT and enjoy helping people solve problems … be the first point of contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include: Taking ownership of support tickets – updating, progressing, and closing them with clear communication throughout. Hitting performance targets to keep our service levels high. Continuously improving your technical knowledge with on-the-job learning. … you’ll bring: A personable, professional, and approachable manner A strong focus on delivering excellent client service Confident communication skills – both written and verbal Some experience with IT support Familiarity with Microsoft Server and Desktop OS A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls Awareness of Remote Monitoring and Management (RMM) tools What More ❯

Job Title : 1st Line IT Support Engineer Location : Northampton (Hybrid – 3 days in office, 2 days remote after probation) Salary : £24,000 – £28,000 (Depending on Experience) Why Join Us? Flexible Hybrid Work : Enjoy a hybrid working model after a 3-month probation, promoting a healthy work-life balance. Supportive Culture : Join a friendly and … Perks : Access exciting incentives such as holidays, vouchers, and spot prizes, plus top-tier tech equipment. Career Growth : Benefit from a structured training and mentoring programme designed to support your professional development. Modern Environment : Work in a contemporary, well-equipped office near the heart of Northampton. Key Role Responsibilities Handle and prioritise incoming service desk calls and escalated … service requests. Monitor and manage customer IT systems using diagnostic tools. Ensure efficient communication and ticket resolution to maintain high customer satisfaction. Collaborate with 2nd and 3rd line teams to support more complex issues. Maintain accurate documentation and customer communication logs. Proactively escalate unresolved issues when needed. Key Attributes Required Previous experience in an IT helpdesk More ❯

Job Title : 1st Line IT Support Engineer Location : Northampton (Hybrid – 3 days in office, 2 days remote after probation) Salary : £24,000 – £28,000 (Depending on Experience) Why Join Us? Flexible Hybrid Work : Enjoy a hybrid working model after a 3-month probation, promoting a healthy work-life balance. Supportive Culture : Join a friendly and … Perks : Access exciting incentives such as holidays, vouchers, and spot prizes, plus top-tier tech equipment. Career Growth : Benefit from a structured training and mentoring programme designed to support your professional development. Modern Environment : Work in a contemporary, well-equipped office near the heart of Northampton. Key Role Responsibilities Handle and prioritise incoming service desk calls and escalated … service requests. Monitor and manage customer IT systems using diagnostic tools. Ensure efficient communication and ticket resolution to maintain high customer satisfaction. Collaborate with 2nd and 3rd line teams to support more complex issues. Maintain accurate documentation and customer communication logs. Proactively escalate unresolved issues when needed. Key Attributes Required Previous experience in an IT helpdesk More ❯

all communication with our customers is always clear and accurate. Drive customer satisfaction responses to maintain positive results. Log any cases of identified Information Security breaches. Provide online support and coaching to enable our customers to use our system and products effectively and efficiently. Record in detail all issues that a customer raises and ensure these are managed … through to completion with support from your line manager. Working actively within the Customer Success team to ensure that any reoccurring training needs have supporting materials on the ZenDesk home page. Being proactive when it comes to the product we offer and ensuring you are up to speed with any changes coming in. Achieving the KPIs More ❯

Join our team as a professional support engineer! Location > Birmingham Hours > Full-time Responsibilities Provide first-level technical support to end-users via phone, email, and remote tools. Diagnose and resolve hardware, software, and network issues promptly. Set up new computers, troubleshoot PCs, and perform basic system configurations. Create and manage support tickets, ensuring … timely resolution. Collaborate with other team members to escalate complex issues when necessary. Maintain accurate documentation of incidents, solutions, and procedures. Assist with training and mentoring junior support staff. Qualifications & Skills Experience: Previous work in an MSP environment is essential. Technical Proficiency: Familiarity with Windows and Mac operating systems, hardware troubleshooting, and basic networking concepts. Customer Service: Excellent … effectively with colleagues and contribute to a positive team environment. Attention to Detail: A keen eye for detail and accuracy in documenting incidents and resolutions. Competitive salary in line with market rates. Opportunities for professional growth and development. A supportive and dynamic work environment. If you’re passionate about technology, thrive under pressure, and enjoy working in a More ❯

Social network you want to login/join with: Are you early in your IT Support career, looking for the next big step? Are you wanting to work in Application Support? If this sounds like you, then please read on … The Role This is an excellent Support Engineer/Application Support Engineer opportunity, working for a company with a growing reputation in their field. The 1st Line Support Engineer will have excellent all-round IT support skills, be a great communicator and be a problem solver. They will provide … end user support for the company’s application. The Company The Support Engineer/Application Support Engineer will join a leader in the healthcare software industry. The Support Engineer/Application Support Engineer will contribute to a supportive team environment, which rewards hard work and innovative thinking. The role is More ❯

First Line Support Location: Nottingham (Accessible via public transport) Salary: 27k (Depending on Experience) Hours: 37.5 (Shifts of 8:30am till 5:00pm, 9:00am till 5:30pm and 9:30am till 6:00pm) SF Recruitment are recruiting for a First Line Support for our Nottingham based client. As the First Line … or even someone who has a qualification within IT and is now looking to gain experience. Our client would also look at candidates with previous or current 1st line experience, looking to progress, with salary being dependent on experience level. Key Duties and Responsibilities: - Manage Incidents and Requests in line with Process and … offered throughout the customers' support hours. - Be familiar with the following processes - reviewing knowledge articles, online support material and utilizing others expertise to provide a 1st Time Fix wherever possible. - Escalating Incidents and Requests when required to internal resolver groups (2nd and 3rd Line) or external parties - Contribute to the Service Desk Knowledge More ❯

relationships and exceeding expectations. At the heart of oursuccess is a high-energy, positive culture of teamwork that sets us apart and drives us forward. The Role As a 1st Line Support Engineer, you’ll be at the forefront of delivering a five-star helpdesk experience for oursupported users. This role is ideal for someone … looking to build a career in IT and telecoms support, withopportunities for further training and certifications across our product range – including incentives for yourachievements. Main Duties Service request diagnosis and resolution IT – Troubleshoot desktop issues affecting users, workstations, applications, and file storage. Connectivity – Identify and resolve basic line faults. Telephony – Administer soft PBX systems and perform … and a friendly, can-do attitude. A logical thinker with strong problem-solving skills and a passion for technology. Eager to build a career in IT and telecoms support, with a willingness to learn and gain certifications. Skills & Qualifications A genuine interest in IT and telecoms. Strong communication and interpersonal skills. Previous experience in a similar role or More ❯

First Line Support Officer Opus People Solutions are seeking a dynamic and proactive individual on behalf of Walsall Council , to join the team as a First Line Support Officer . As a key member of the Service Desk team, you will play a crucial role in ensuring the seamless delivery of First … Line Help and Service Desk support within established parameters. Hours: Full time, 37 hours per week. Working Schedule: Monday - Thursday, 8am - 5.15pm with 1-hour unpaid break. Friday 8.45am - 4.45pm with 1-hour unpaid break. Location: Onsite full time - with potential to move to … a Hybrid basis after 3 months training. Duration: 6 months, temporary basis. Pay Rate: 13.69 per hour Responsibilities: Ensure service performance is consistently within established parameters. Provide effective First Line support, overseeing, monitoring, and facilitating handovers to 3rd line teams as required. Customer Support: Offer day-to-day support, guidance More ❯

First Line Support Officer Opus People Solutions are seeking a dynamic and proactive individual on behalf of Walsall Council , to join the team as a First Line Support Officer . As a key member of the Service Desk team, you will play a crucial role in ensuring the seamless delivery of First … Line Help and Service Desk support within established parameters. Hours: Full time, 37 hours per week. Working Schedule: Monday - Thursday, 8am - 5.15pm with 1-hour unpaid break. Friday 8.45am - 4.45pm with 1-hour unpaid break. Location: Onsite full time - with potential to move to … a Hybrid basis after 3 months training. Duration: 6 months, temporary basis. Pay Rate: £13.69 per hour Responsibilities: Ensure service performance is consistently within established parameters. Provide effective First Line support, overseeing, monitoring, and facilitating handovers to 3rd line teams as required. Customer Support: Offer day-to-day support, guidance More ❯