12 of 12 1st Line Support Jobs in the Midlands

JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80’s, XMA has grown to become one … individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Nottingham JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of contact … a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT – full training will be provided. KEYWORDS : 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst More ❯

Role: 1st Line IT Customer Support Location: Pershore Salary: £26,000 The Role As a 1st Line Customer Support Specialist, you will be the first point of contact for customers needing assistance with our products. You'll resolve routine technical issues, triage complex problems for escalation, deliver customer training, and … so reliable commuting to our Pershore office is essential. Key Responsibilities Support & Troubleshooting: Monitor, triage, and respond to support tickets via the Helpdesk system. Provide 1st line technical support for hardware, software, and platform issues. Escalate complex issues to 2nd line or specialist teams. Customer Communication: Communicate professionally via … status of their support requests. Managed Service Tasks: Conduct routine system audits, reporting, and account configuration. Identify recurring issues and suggest improvements. Skills & Experience Experience in a 1st line support or technical helpdesk role preferred. Comfortable with helpdesk software (experience with HubSpot is a plus). Strong troubleshooting, problem-solving, and communication skills. More ❯

1st Line Business Central Support Consultant Wolverhampton - Hybrid £28,000 - £30,000 We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries … client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service. 1st Line Business Central Support Consultant Key Responsibilities: Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via … to escalate complex or unresolved issues to a Team leader. Ensuring incidents and requests are resolved within set SLAs. Contribute to the creation and update of Knowledge Base articles. 1st Line Business Central Support Consultant Key Skills and Experience: Ideally a minimum of 1 year experience working with Business Central in either consulting, support More ❯

1st Line Support Engineer | MSP Environment | Near Coventry | £25,000–£27,000 + Progression + Training Looking to kick your IT career up a gear? Join a fast-growing Managed Service Provider near Coventry , where no two days are the same and your technical skills actually get noticed. You’ll be the first point of … Expect a lively, team-focused environment, exposure to loads of different tech, and a genuine path to 2nd line and beyond. What you’ll be doing: Providing 1st line support to a wide range of clients across the UK Troubleshooting issues across Windows, Microsoft 365, networking, and hardware Escalating complex tickets to senior … engineers Helping maintain excellent customer satisfaction scores What we’re looking for: 6–18 months’ experience in an IT support role (ideally MSP or multi-customer) Solid understanding of Windows desktop environments and Microsoft 365 Confident communicator who enjoys solving problems and learning new tech Full UK driving licence (occasional client visits) Why join? Hands-on exposure to More ❯

1st Line IT Systems & Business Support Location: Coventry Salary: £12.50 - 13.45ph, DOE Contract type: Temp, maternity cover, potentially until April 2026. Working hours: 40 hours, Mon - Fri, 8:30am to 5pm About the role We are seeking a proactive and customer-focused 1st Line IT & Business Systems Support to join … our team. The ideal candidate will be the first point of contact for business support activities for a wide range of tasks; general support & liaising with line managers & 3rd Party vendors will encompass 40% of the role and technical IT services, the other 60%. This role is well-suited for individuals who can … in Networking and IT Security, Software Engineering or Business Information Systems would be highly advantageous - open to graduates who are looking to gain experience within a busy IT Support team. Proven experience using & guiding users through Office 365 and providing Cloud Support. Hands-on experience with laptop builds, imaging and configuration, with familiarity with Microsoft Intune for device More ❯

JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one … individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Nottingham JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of contact … either by phone or email), resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll also work with other members of the technical support team, using their knowledge and experience, to reach a satisfactory resolution. More ❯

First Line Support £24,000 (hybrid after probation) The Company: A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local … communities. The Role: As a first line support analyst, you will be speaking directly with customers, logging their issues, and managing tickets relating to their problems. You will handle cases yourself where possible or escalate them to the wider team when necessary. This is a fantastic chance to gain hands-on experience, develop your technical and … progress within the team, offering a clear and rewarding career pathway with plenty of learning opportunities. Your Responsibilities Act as the first point of contact for customers, providing first line support for application issues. Communicate professionally with customers to understand and document their technical problems. Log, manage, and update support tickets accurately using the More ❯

IT Support Technician (Level 1 Onsite Support Agent) Location: Warwick (with travel to London and other UK offices as required) Salary: £30,000 – £35,000 per annum (depending on experience) Benefits: Company car, free breakfast and lunch daily About the Company Universal Business Team (UBT) is a global consulting organisation that partners with over … team means becoming part of a forward-thinking organisation where your work truly makes an impact. About the Role We are seeking a motivated and hands-on IT Support Technician (Level 1 Onsite Support Agent) to join our Community Technology team. This position is ideally suited to a recent university graduate who is passionate about technology … and takes pride in delivering excellent customer service. Based primarily at our Warwick office—with travel to London and other UK sites as required—you will provide first-line technical support to end users, managing a wide range of hardware, software, and network-related issues. You’ll be a key part of ensuring our technology runs More ❯

IT Support Technician (Level 1 Onsite Support Agent) Location: Warwick (with travel to London and other UK offices as required) Salary: £30,000 – £35,000 per annum (depending on experience) Benefits: Company car, free breakfast and lunch daily About the Company Universal Business Team (UBT) is a global consulting organisation that partners with over … team means becoming part of a forward-thinking organisation where your work truly makes an impact. About the Role We are seeking a motivated and hands-on IT Support Technician (Level 1 Onsite Support Agent) to join our Community Technology team. This position is ideally suited to a recent university graduate who is passionate about technology … and takes pride in delivering excellent customer service. Based primarily at our Warwick office—with travel to London and other UK sites as required—you will provide first-line technical support to end users, managing a wide range of hardware, software, and network-related issues. You'll be a key part of ensuring our technology runs More ❯

First Line Support Analyst – £24,000 Leicester | Hybrid after probation The Company Join a large UK enterprise supporting hundreds of branches nationwide. Their centralised IT team keeps systems running smoothly and offers a clear path for progression, training, and salary growth. The Role You’ll be the first point of contact for customer issues - logging tickets … troubleshooting problems, and escalating when needed. It’s a hands-on role ideal for someone looking to build strong foundations in IT support. What You’ll Do Handle first-line support calls and tickets Log and manage issues through the helpdesk Troubleshoot software/application problems Escalate complex issues to senior engineers Follow up to ensure More ❯

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need More ❯

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need More ❯