1 to 25 of 37 1st Line Support Jobs in the North West

services that will keep your costs down and significantly improve your systems. Job Description: Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st Line Support Engineer Apprentice for Comms-Byte IT Support and Services company based in Stockport. Role Summary: We are a small, close-knit … a mix of individuals with a passion for IT and we always provide immense support to our apprentices and technicians. Key Responsibilities: As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include: Providing customer support to external clients remotely. Getting involved in new releases … a first-time fix focus, working on your initiative to resolve issues for clients and escalating issues where necessary. The key tasks include: Taking, analysing and resolving all first line support calls from clients. Entering and ensuring that correct information on the call and resolutions is in the Company Helpdesk system. Control of our system monitoring More ❯

Job Title: 1st Line Support Engineer Location: Preston- 5 days per week Salary: £28,000 Benefits: 25 days plus bank holidays About the Role: We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support … critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Key Responsibilities: Technical Support & Troubleshooting Manage and resolve tickets from Tier 1, covering servers, networking, and business-critical applications. Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V … and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response. More ❯

Permanent SALARY: Competitive and based on experience and qualifications. LOCATION: Manchester, Newcastle or Glasgow Duties and responsibilities will include : Oversee the IT HelpDesk to ensure timely resolution of support requests, prioritizing tasks and meeting SLAs, while providing technical assistance via phone, email, and ticketing systems. Diagnose and resolve hardware/software issues on desktops, laptops, mobile devices, and … IT support processes. REQUIREMENTS Essential requirements include: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience), with 2-3 years prior experience in 1st Line Support or similar roles. Strong knowledge of Windows and macOS operating systems, along with familiarity with Microsoft Office 365 and other common software applications. … remote support tools. Certifications such as CompTIA Network+ or equivalent. ITIL Foundation certification or similar is a plus. THE POSITION We are looking for a full-time 1st Line IT Support Engineer to join our team. In this role, you will be the first point of contact for technical support, addressing More ❯

Join to apply for the 1st Line Support Engineer role at Razorblue Group . This role offers an exciting opportunity to be part of a growing tech team, supporting networks, cloud services, infrastructure, and connectivity. Responsibilities include: Providing 1st line technical support to clients Troubleshooting and resolving technical issues Responding … Strong communication and relationship-building skills Experience with Microsoft Active Directory, Exchange Server & Office 365 Relevant certifications such as CompTIA or higher education qualifications Knowledge of Windows desktop support, mobile device support, and basic network troubleshooting Understanding of Microsoft Group Policy, Azure AD Sync, and Azure AD Connect Excellent English communication skills Razorblue values continuous learning More ❯

Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP solutions. The company is … known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth objectives. This role offers an exciting opportunity for an experienced 1st Line Support Engineer to join their expanding team. You will play a key role in maintaining high standards of client service as the company scales its delivery capabilities. … technical knowledge. Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/ More ❯

Social network you want to login/join with: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider that offers tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The … company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth goals. They are offering an exciting opportunity for an experienced support engineer to join their growing team. In this role, you will uphold high standards of client service as they expand their delivery capabilities. Key Requirements: Reliable and self-driven … technical knowledge. Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/ More ❯

you thrive on fixing issues first time round and love delivering top-notch support? Is your communication as sharp as your technical skills? If so, this First Line Support Engineer role could be your next big move! We're on the lookout for someone who’s ready to be the first point of contact … for our customers, confidently diagnosing and resolving technical issues with a smile. Does this sound like you? Keep reading as your next challenge starts here! As a First Line Support Engineer, your responsibilities will include... Responding to phone and email support requests, diagnosing technical problems. Providing 1st line support … Contribute to IT related projects. Following agreed process and procedures to ensure a smooth process and support. Maintenance of all IT service documentation. We are looking for a First Line Support Engineer with the following skills and experience... Experience working as a 1st Line Support engineer. Experience of remote access tools. More ❯

Join to apply for the 1st Line Support Engineer role at Razorblue Group Responsibilities: Provide 1st line technical support to clients, supporting networks, cloud services, infrastructure, and connectivity. Troubleshoot and resolve technical faults and issues. Respond to client queries and service requests. Assist with user rights, passwords, and accounts. Handle … Active Directory, Exchange Server, and Office 365. Relevant certifications such as CompTIA, or higher education qualifications. Degree or equivalent qualifications preferred. Proficiency with Windows desktop and application support. Support for tablets and mobile devices. Basic network troubleshooting skills. Understanding of Razorblue's business, clients, and market. Skills in Active Directory, Exchange, Microsoft Group Policy, and Azure AD. Excellent … benefits. Fully funded training and certifications. Charity volunteering days. Discounted broadband, life insurance, private health insurance, and other perks. Additional Information: We promote an inclusive recruitment process and support reasonable adjustments during application and interviews. We prefer candidates to apply directly via our website. #J-18808-Ljbffr More ❯

Post Title: 1st Line IT Support Engineer Job Purpose: To provide technical IT support to customers of Evolve IT; providing excellent customer service, technical support, and effective communications about technology. Responsible to: Service Desk Manager Liaising with: Support Desk Team, Site Support Main/Core Duties: The … IT Support Engineer role is to respond to email and phone support requests to maintain the operation of the customers' computer systems to an agreed level. This individual will provide remote and onsite support, ensuring the business is supported to achieve its targets. The IT Support Engineer will be responsible for both … reactive and proactive maintenance activities. There will also be a requirement to contribute to IT projects. Associated Tasks & Responsibilities: To deliver support services effectively and efficiently. To ensure support services are available during core operational times for given areas of responsibility. To ensure servicing and maintenance schedules are undertaken at the designated times. To work in More ❯

lookout for a new role? I’ve got an opportunity that could be of interest to you. A prestigious opportunity with a global multi-disciplinary design practice for a 1st Line Support Engineer to join our team. Based in our Manchester studio, 3 days a week, with the ability to qualify for UK SC Security … clearance is essential. Responsibilities include: Acting as the primary point of contact for global IT support Offering guidance from our knowledge base and attempting first-time fixes with staff Consistently hitting initial response targets for queries raised via our support channels Escalating tickets in a timely manner, ensuring SLA targets remain achievable Accurately recording all relevant More ❯

recruiter to learn more. Base pay range Direct message the job poster from Nigel Frank International Senior Principal Recruitment Consultant - Modern Workplace (SharePoint, Office 365 & Power Platform) Job role: 1st Line Support Engineer Clearance required: Eligibility for SC Clearance (*no sponsorship) This is a great opportunity for a Support Engineer to join a … leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington. Key Responsibilities Providing first-line technical support … and resolving incidents via the service desk system. Escalating complex issues to 2nd/3rd line teams where necessary. At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with Azure AD Experience with Intune deployments Experience building More ❯

the lookout for a new role? I've got an opportunity that could be of interest to you. Prestigious opportunity with a Global multi-disciplinary Design Practice for a 1st Line Support Engineer to join our team. Based in our Manchester studio, 3 days a week, the ability to qualify for UK SC Security clearance … is essential. You will be responsible for:- Acting as the primary point of contact for global IT Support Offering guidance from our knowledgebase and attempting first time fixes with staff Consistently hitting initial response targets to queries raised via our support channels Escalating tickets in a timely manner, ensuring SLA targets remain achievable Accurately recording all More ❯

Monday – Friday 9:00-17:30 (flexible/hybrid working may be an option) We are seeking a 1st Line IT Support Engineer to join our existing team in the Manchester Studio. Working with and being supported by a dedicated Central Services team, you will gain exposure to multiple technologies whilst working on our in … house ITSM platform. About the role Duties and responsibilities Act as the primary point of contact for global BDP IT Support Offer guidance from our knowledgebase and attempt first time fixes with staff Contribute to our knowledgebase as solutions are discovered Consistently hit initial response targets to queries raised via our support channels Escalate tickets in More ❯

Join to apply for the 1st Line Support Engineer role at Firstcom Europe Ltd . We are looking for an experienced IT Support Engineer to join our team. The role involves handling initial inquiries and incidents reported by customers, troubleshooting, and resolving technical issues such as password resets, software installations, and providing support … organizational skills. The candidate should have a good working knowledge of the following areas: Microsoft 365 (Email, SharePoint, OneDrive) Active Directory DNS, DHCP, File & Print Windows 10 & 11 support Microsoft Office Applications It would be advantageous to have knowledge in: Virtualization technologies Switching & Firewall technologies Backup software for Servers and Microsoft 365 3CX Telephone systems Company Benefits include … per year. Schedule: Monday to Friday. Work Location: In person. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT System Training and Support #J-18808-Ljbffr More ❯

Job role: 1st Line Support Engineer Location: Warrington (On site/Hybrid) Clearance required: Eligibility for SC Clearance (*no sponsorship) This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued … growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington. Key Responsibilities Providing first-line technical support to end-users both on site and remotely. Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams). Managing … via the service desk system. Escalating complex issues to 2nd/3rd line teams where necessary. Key skills required: At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with Azure AD Experience with Intune deployments Experience building More ❯

Social network you want to login/join with: 1st Line Support Engineer, Warrington, Cheshire col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 25.05.2025 Expiry Date: 09.07.2025 col-wide Job Description: Job role: 1st Line Support Engineer Clearance … join a leading Microsoft Partner. The company specializes in delivering solutions to high-profile government, banking, and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington. Key Responsibilities Providing first-line technical … and resolving incidents via the service desk system. Escalating complex issues to 2nd/3rd line teams where necessary. At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with Azure AD. Experience with Intune deployments. Experience building More ❯

An award-winning, nationally known client of ours is looking for a 1st Line Support Engineer to join their team in Stockport. This is a crucial hire for my client as the successful 1st Line Support Engineer will be involved in day-to-day user support across … sites within the company. Key Responsibilities of the 1st Line Support Engineer: 1st Line Support over multiple platforms System administration, maintenance and support across all business applications Network support, security and maintenance Out of hours support (following training period) Desirable Experience Required of the … 1st Line Support Engineer: • MS SQL Server (scripting and administration) • Windows Server • Windows 10/11 • Microsoft Office 365 The successful 1st Line Support Engineer will be paid up to £28,000 per annum. If interested, please apply immediately. We also offer up to £500 for successful referrals. More ❯

Social network you want to login/join with: Clearance required: Eligibility for SC Clearance (*no sponsorship) This is a great opportunity for a Support Engineer to … join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington. Key Responsibilities Providing first-line technical … and resolving incidents via the service desk system. Escalating complex issues to 2nd/3rd line teams where necessary. At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with Azure AD Experience with Intune deployments Experience building More ❯

Clearance required: Eligibility for SC Clearance (*no sponsorship) This is a great opportunity for a Support Engineer to … join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington. Key Responsibilities Virtual job fairs Providing first-line … and resolving incidents via the service desk system. Escalating complex issues to 2nd/3rd line teams where necessary. At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with Azure AD Experience with Intune deployments Experience building More ❯

field with your help. If you are care-focused and seeking to join a thriving organization, CHEC is your employer of choice! We have an exciting opportunity for a 1st line IT support engineer to join us as we continue to expand across the UK. About the role An exciting opportunity has arisen for a … dynamic IT Support Engineer to join our team during our next phase of growth. We are looking for a tech-savvy, forward-thinking individual to bring new ideas and solutions to our IT support team. If successful, you will serve as the first point of contact for all IT support queries within a well … faults Updating the ticketing system to ensure all queries/issues are logged and resolved Prioritizing and managing open cases efficiently What you’ll bring: Experience in a similar 1st Line IT Support role, assisting end-users via phone, email, and remote support tools Ability to multitask in a fast-paced environment Self More ❯

We are currently looking for an experienced 1st Line Support Analyst who will join a small but dynamic IT team dedicated to providing exceptional support in a fast-paced business environment. The successful candidate will have prior experience in IT 1st Line support within a medium-enterprise sized … incidents on a first-time fix basis. Tasks Manage and maintain Lenovo and Dell hardware including laptops, monitors, and related peripherals. Samsung and Apple mobile phones and tablets. Support incidents and training requests related to the Microsoft 365 Platform, including Teams, ensuring seamless communication and collaboration. Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate … initiatives, ensuring alignment with business objectives. Provide expert support and troubleshooting for Microsoft Windows 11, ensuring optimal performance and user experience. Requirements Proven experience as an IT 1st Line Analyst in a medium to enterprise sized organisation. Excellent troubleshooting and problem-solving skills. Outstanding customer service and communication abilities. Ability to work independently and as More ❯

Role: 1st Line Telecoms Support Engineer ?? Location: Chorley/Hybrid | ?? Salary: £25,500 + Benefits Are you a tech-savvy problem-solver who thrives on variety and loves delivering top-notch customer service? Do you enjoy fast-paced environments and want to make a real difference from day one? We're on the lookout for … systems stable and clients happy. A typical day might include: * Handling enquiries via phone, email, or portal * Troubleshooting broadband, phone systems, mobile, and network issues * Logging and managing support tickets from start to resolution * Collaborating with technical teams to escalate and resolve problems * Making live changes to client environments with minimal disruption What We're Looking For: * Previous … experience in a Service Desk or technical support role (ideally telecoms or IT) * Strong case ownership and troubleshooting abilities * Clear, confident communication with a customer-first approach * Comfortable working in a fast-paced, tech-driven environment * Good knowledge of Microsoft Office (Word, Excel, Outlook) * Excellent attention to detail and a proactive mindset * Willingness and ability to learn new More ❯

# 1st Line IT Support – IT Department## Location## Salary£DOE## Job Type1st Line IT Support## Closing Date31st July 2025Share onHudgell Solicitors has been fiercely committed to doing the right thing and to Righting Wrongs for more than 25 years.We believe that justice is for *everyone*, and that the very best representation should be … as one of the UK’s Best 250 law firms by The Times for five consecutive years.## About the Role## What you will be doingWe are looking for a 1st Line It Support to join our IT Department in our Hull offices.In this role, every day will be a unique and exciting challenge that will … the first point of contact for internal users through live chat, telephone, and email.* Accurately logging all queries and issues on our central service desk system.* Providing first-line IT support to end users.* Offering knowledge and support on the company’s internal systems.* Collaborating with other IT team members to escalate and resolve More ❯

We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our dynamic Service Desk team, supporting the delivery of our newly launched On Demand Service Desk . This innovative service provides comprehensive IT support, combining reactive incident resolution with proactive change management. You will play a key role … days at our Salford Quays office from Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays. Day-to-day responsibilities include: Responding to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt resolution. Diagnosing, troubleshooting, and resolving end-user issues according to SLAs. Assisting with hardware … of anti-virus tools, end-user security, and Service Desk procedures is important. Familiarity with ITIL principles is a strong advantage. We offer a range of benefits to support your well-being and career growth, including: 25 days holiday (pro-rata for part-time), plus bank holidays, with options to buy or sell 5 days annually. An extra More ❯

We're looking for a proactive and customer-focused 1st Line Support Engineer to join our dynamic Service Desk team, supporting the delivery of our newly launched On Demand Service Desk offering. This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You'll play … days at our Salford Quays office from Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays. Day to day, you will: Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Diagnose, troubleshoot, and resolve end-user issues in accordance with … Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you in saving for retirement or purchasing an electric car or bike Engage with More ❯