10 of 10 1st Line Support Jobs in the Midlands

1st Line Support Engineer– Coventry We're excited to be partnered with a successful and well-known customer who are looking for support with unboxing and rolling out of 120 desk office set up. Primary day to day responsibilities: Perform IMAC's on 120 desk – 2 monitors, 1 keyboard & 1 mouse per desk … and connectivity. Perform scripted PC builds when required. Essential Experience: Extensive experience within a technical support environment Experience setting up large amounts of hardware. Previous experience in 1st line support roles Experience testing networking delivery Exceptional communication The role will require the successful 1st Line Support Engineer to … work at their Coventry site for the duration of the contract working Onsite 5 days per week. Role details: Job role: 1st Line Support Engineer Job Type: Contract IR35 status: Inside IR35 Location: Onsite in Coventry This role would suite 1st Line support Engineer, 2nd Line Support More ❯

ROLE: 1st Line Support HOURS: 37.5 Monday - Friday rotating shift pattern, covering between 07:00 - 17:30 SALARY: £27,000 BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - Clover Nook Site, Somercotes Eurocell are a stock market listed Plc and the market leader for uPVC products within … to be recruiting for an additional 1st Line Support Administrators based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote … locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ADMINISTRATORS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine More ❯

ROLE: 1st Line Support HOURS: 37.5 Monday - Friday rotating shift pattern, covering between 07:00 - 17:30 SALARY: £27,000 BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based - Clover Nook Site, Somercotes Eurocell are a stock market listed Plc and the market leader for uPVC products within … to be recruiting for an additional 1st Line Support Administrators based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote … locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ADMINISTRATORS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine More ❯

1st Line Support – 8-Month Contract – Birmingham VIQU has partnered with a public sector organisation in Birmingham seeking a 1st Line Support contractor to support an upcoming telephony rollout project, helping modernise communication systems across the organisation. This is a fantastic opportunity for someone looking to build or … strengthen their career in IT project work. The role: As 1st Line Support , you’ll be part of the team ensuring a smooth rollout of the new telephone systems. You’ll provide on-the-ground support and guidance to staff as they transition to updated telephony and Microsoft Teams solutions. The successful 1st … update trackers and manage spreadsheets effectively Proficiency in Microsoft Office applications and general IT literacy Well organised and proactive – able to manage your workload independently Role details: Job role: 1st Line Support Job type: Contract Duration: 8-month contract (till end of March 2026) Rate: £150 per day paid to Umbrella company Location: Birmingham Apply More ❯

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established … Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant are a true force to be reckoned … know everything, but you need to be willing to use your initiative to solve the problem when you don’t know! Ideally, you might have experience including: Experience providing 1st line support in a Microsoft environment Previous customer service experience, even if this isn’t from an IT setting Experience with Office365, Active Directory and More ❯

as part of a huge ICT service. Opportunities like this do not come around often! Role The purpose of this role is to provide a confident, friendly and efficient 1st Line support service to our NHS customers and partners within Nottinghamshire. Working within the 1st Line support technical team you … their call. To log calls to NASP, LSP and third-party suppliers on behalf of NHIS customers. To monitor calls logged on the service desk and inform the First Line Support Team Leader. To ensure customer complaints are escalated to the First Line Support Team Leader. To be responsible for processing and … Training Provider WEST NOTTINGHAMSHIRE COLLEGE Working Week Monday-Friday 8.30am-4.30pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Sunday, 17th August 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Problem solving skills Analytical skills Logical Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade More ❯

Role: 1st Line Support Location: Rednal, Birmingham (Fully In-Office) Salary: £24,000 – £26,000 Network IT is recruiting for an IT Support Analyst to join a busy and growing support team based in Birmingham. In this front-line role, you’ll be responsible for handling IT incidents and … service requests, supporting users across a wide range of technologies including desktops, mobile devices, business applications, and broadband connectivity.This is an excellent opportunity for someone with proven IT support experience who is keen to continue developing their technical and customer service skills in a structured, professional environment. You’ll also gain exposure to ITIL practices, remote support … to commute to and are willing to be on-site in Rednal, full-time. Key Responsibilities Manage and resolve IT incidents and service requests through to resolution. Provide first-line and basic second-line technical support to end users. Deliver excellent customer service and act as a single point of contact for technical queries. More ❯

First Line Support £24,000 (hybrid after probation) The Company: A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local … communities. The Role: As a first line support analyst, you will be speaking directly with customers, logging their issues, and managing tickets relating to their problems. You will handle cases yourself where possible or escalate them to the wider team when necessary. This is a fantastic chance to gain hands-on experience, develop your technical and … progress within the team, offering a clear and rewarding career pathway with plenty of learning opportunities. Your Responsibilities Act as the first point of contact for customers, providing first line support for application issues. Communicate professionally with customers to understand and document their technical problems. Log, manage, and update support tickets accurately using the More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift … problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work … apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, communicate More ❯

My client are a IT Consultancy specialising in all things IT Support! They are currently recruiting for a Security Cleared First Line Analyst working in the Second Line Service Desk Mobile Team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The … Analyst will provide technical support and service delivery to our customers. SC Clearance is required for this position, Onsite- Nottingham 3 months + £17.87 per hour (via umbrella) Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. More ❯