2 of 2 1st Line Support Jobs in the North East

global brands. Known for its collaborative culture, market expertise, and commitment to excellence, the company continues to grow and innovate across its UK and European offices.As an IT Support Technician, you’ll be the first point of contact for technical … issues, helping ensure smooth operations across the organisation. You’ll support users, maintain IT infrastructure, and contribute to documentation and long-term solutions. Key Responsibilities: Provide first-line support via phone, remote tools, and in-person. Log, manage, and escalate service desk tickets. Install and configure hardware, software, and peripherals. Maintain accurate asset records … and collaboratively. Desirable Skills & Experience Experience with cloud platforms (e.g., Microsoft 365, Azure). Familiarity with ITIL practices or service desk tools. Previous experience in a fast-paced support environment. More ❯

responding swiftly to, and communicating well, any issues that arise. DUTIES AND RESPONSIBILITIES Someone who can serve as the first point of contact for internal and external technical support teams, working with our customers to keep their games stable Provide clear and concise updates to internal teams and customers about ongoing incidents or system status. Document and manage More ❯