22 of 22 1st Line Technical Support Jobs in the UK excluding London

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to … problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work … and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to … problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work … and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their More ❯

Join to apply for the 1st Line Technical Support role at Community Integrated Care Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the 1st Line Technical Support role at Community Integrated Care Are you 1st … a tech-savvy problem solver with a passion for helping others? Join Community Integrated Care, one of the UK’s largest and most successful social care charities, as a 1st Line IT Helpdesk Support Technician to join our IT team based at our head office in Widnes. You’ll be the first point of contact … Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life. Are you 1st in line for IT support ??? Are you a tech-savvy problem solver with a passion for helping others? Join Community Integrated Care, one of the More ❯

First Line Technical Support Engineer (Shift Patterns) Location : Chertsey, Surrey Department : IT Job Type: Full time Contract Type: Permanent Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome … we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team. Joining this technically strong, fun and dynamic team, you will be dealing with … satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This role is based at our Head Office in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client More ❯

1st Line Technical Support Analyst Reading/Hybrid What it's like to work at Landmark : At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our … and sociability are at the heart of what we do, and we take pride in coming together to achieve great things. We offer a range of benefits to support your well-being and career growth, including: • Competitive Salary • Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave … of customer-affecting bugs and issues. You will also be a key contributor to knowledge enhancement by proactively creating and updating knowledge base articles to improve fault resolution at 1st Line. About You: You’ll be stepping into an inspiring career with real opportunities for growth. We hire ambitious and passionate talent into our business and are proud of More ❯

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks. You will be working with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PCs, laptops and printers and other workshop duties. It will be a role working between workshop … and helpdesk. Full training and support will be provided. If you have a passion for IT and looking to bring new ideas to the team this could be the role for you. Key responsibilities will include: Answering the technical line to support our clients as the first point of contact. Provide remote More ❯

Job Title: 1st Line Technical Support Location: Runcorn Salary: £28,461.32 Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week About Us: At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that … really makes a difference. We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours. Key Responsibilities: In accordance with the defined ITIL processes provide incident management, request … at all times. Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications. Support the Platform Specialists to perform client and server patching as and when required. Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience of working on More ❯

North West Location: Runcorn Salary Description: Competitive Posted: 30/06/2025 Recruiter: Phoenix Medical Supplies Job Ref: kal-PHOENIXMedicalSuppliesLimited-44437-63737-en Job Views: 1 Job Title:1st Line Technical SupportLocation:RuncornSalary: £28,461.32Working Pattern:Monday to Friday 09.00 – 17.15, 37.5 hour per weekAbout Us:At Phoenix Medical Supplies, we pride ourselves on … be a part of a team that really makes a difference.We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.Key Responsibilities:In accordance with the defined ITIL … ConnectBuetema MDEMultePOSAvaya telephone system administration including Contact Centre.What We Offer25 days (pro rata) annual leave plus bank holidays, increasing with length of serviceMedicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)iTrent Financial Wellbeing – an app to help manage and access your pay flexiblyHigh street discounts and offersEmployee Assistance Programme (EAP)Contributory Pension SchemeFully More ❯

a part of a team that really makes a difference. We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies, and distribution centres during operational service hours. Key Responsibilities: Provide incident management, request fulfilment … IT and Data Security standards and policies at all times. Monitor key business systems for performance and availability through event and system monitoring, enabling reactive and proactive management. Support Platform Specialists in client and server patching as required. Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience in an IT field role with exposure More ❯

Social network you want to login/join with: First Line Technical Support, Saint Helens col-narrow-left Client: PHOENIX Medical Supplies Limited Location: Saint Helens, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: abf8fbc81dd0 Job Views: 6 Posted: 25.06.2025 Expiry Date: 09.08.2025 col-wide Job Description … Description Job Title: 1st Line Technical Support Location: Runcorn Working Pattern: Monday to Friday – , hours per week About Us: At Phoenix Medical Supplies, we pride ourselves on delivering top-class, business-relevant solutions to the UK healthcare industry. Join us and be part of a team that makes a difference. Key Responsibilities: Provide … Service Operation. Ensure compliance with relevant IT and Data Security standards and policies. Monitor key business systems for performance and availability, managing infrastructure and applications proactively and reactively. Support Platform Specialists with client and server patching as needed. Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience in an IT field role; exposure to More ❯

for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to join their team. The ideal candidate will have excellent demonstrable communication and problem solving skills, and be customer service orientated. Your … and B2B for all customers. Escalate issues according to escalation process Ensure that the call management systems are up to date with all necessary relevant information. Provide software support using Remote Control/Access systems, Implement fixes. This includes providing Technical support for both onsite engineers and third party engineers on site and escalating … to 2nd Line when necessary Deal with all system alerts in a proactive manner and provide support to the Operations Team & Service Desk Administrator when necessary. Assist with the Implementation of new software, hardware releases and adhoc rollouts as part of a team, ensuring that procedures are followed and installations double checked at all times. Skills More ❯

and demonstrate our values of ‘honesty’, ‘simplicity’ and ‘responsibility’, we would love to hear from you. Profile: The ideal Technical Services Analyst will undertake a range of 1st line Technical queries, logging and managing incidents whilst also capturing service requests ensuring incidents and requests are monitored, updated and closed within the agreed SLAs. … of and/or review of standards, documentation and methods of working in the technical services team. Product set up within our various internal and external systems. 1st Line of support for maintenance of existing systems. Analysing and supporting the development of improvements to the organization's current processes and operational infrastructure. Updating … interpersonal skills, a good communicator who can work well with colleagues and 3rd parties to solve technical-related problems quickly and efficiently. Skills & Experience Experienced in a 1st line support role Quality focused with a keen eye for detail Ability to work independently as well as in a team Logical thinking and the More ❯

1st Line Technical Support – Cloud-Connected Electronic Systems | Office-Based – Luton Support | Electronics | Cloud-Based Medical & Optical Technology Salary: Up to £35,000 + Monthly Bonus Location: Luton (Office-Based) Hours: Monday to Friday, 08:30 – 17:00Are you from an IT &/OR electronics background with experience supporting cloud-based … in more than 80 countries. From Home Automation and CCTV to Access Control and beyond, our client is driving the future of smart, secure technology.They’re looking for a 1st Line Technical Support Specialist at their Luton HQ, ideally someone with hands-on experience in electronic systems that integrate with cloud platforms. The Role: You'll provide first-line technical support to Commissioning Engineers, and installers using a variety of connected devices and systems. This is a customer-facing, office-based role that More ❯

Job Title: 1st Line Technical Support Location: Tunbridge Wells, Kent, UK Job Type: Full-Time Overview: A fantastic opportunity has arisen for a proactive and customer-focused individual to join a dynamic team providing 1st Line Technical Support. This role is ideal for someone with a passion for … technology, strong problem-solving skills, and a commitment to delivering exceptional customer service. Key Responsibilities: Deliver technical support to customers via phone, email, and live chat. Diagnose and resolve issues related to video telematics systems and connected hardware. Process and triage service tickets with efficiency and accuracy. Access and review video footage to aid in fault … diagnosis and resolution. Escalate complex or unresolved issues to senior technical support as required. Maintain detailed records of customer interactions, including issues, actions taken, and resolutions. Assist in the commissioning of new or replacement devices. Work collaboratively with internal teams, such as Product Development and Account Management, to resolve customer issues and share feedback. Engage in More ❯

Job Title: 1st Line Technical Support Location: Tunbridge Wells, Kent, UK Job Type: Full-Time Overview: A fantastic opportunity has arisen for a proactive and customer-focused individual to join a dynamic team providing 1st Line Technical Support. This role is ideal for someone with a passion for … technology, strong problem-solving skills, and a commitment to delivering exceptional customer service. Key Responsibilities: Deliver technical support to customers via phone, email, and live chat. Diagnose and resolve issues related to video telematics systems and connected hardware. Process and triage service tickets with efficiency and accuracy. Access and review video footage to aid in fault … diagnosis and resolution. Escalate complex or unresolved issues to senior technical support as required. Maintain detailed records of customer interactions, including issues, actions taken, and resolutions. Assist in the commissioning of new or replacement devices. Work collaboratively with internal teams, such as Product Development and Account Management, to resolve customer issues and share feedback. Engage in More ❯

Job Title: 1st Line Technical Support Location: UK-Kent-Tunbridge Wells Overview: VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting-edge products empower businesses to optimise operations and improve driver safety through advanced video and AI technologies. An accountable, driven self … and enjoyment of technology. Ability to learn on the go with attention to detail. Processing service tickets raised by customers, analysing faults, and providing remote solutions. Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics products and devices. Triage … and process service requests. Obtain footage from our bespoke platform to identify and resolve faults reported. Escalate complex issues to the Technical Support Team Lead for further investigation and resolution. Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Commissioning of new/replacement devises. Collaborate with internal teams, including the More ❯

Product Support Engineer – Office-Based | Luton Security Systems | Electronics | Installation | Wiring | Helpdesk Salary: Up to £35,000 + Monthly Bonus Location: Luton (Office-Based) Hours: Monday to Friday, 08:30 – 17:00 Have a background in electronics, installation, or hands-on wiring? This role is for you. We’re working with a global leader in electronic security systems … With a 60+ year legacy, they specialise in innovative Door Entry, CCTV, Home Automation, Access Control, Intruder Alarms, and Fire Alarm solutions.They’re now looking for a Product Support Engineer to join their technical team at their Luton HQ.What Makes This Role Different? This isn’t your typical support desk job. This role is … it yourself.You’ll Be a Great Fit If You Have: A background in electronics, installations, or hands-on wiring work (security, AV, alarms, access control, etc.) Experience in a 1st Line Support, Helpdesk, or tech-focused customer service role A solid technical mindset with good fault-finding and troubleshooting skills Excellent communication skills More ❯

Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analyst ?to come and join our customer-driven, diligent, and collaborative team on a permanent basis. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care … technology that will truly make a difference What youll do Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support patient care across the UK by professionally diagnosing and resolving issues within our bespoke hardware and software products. This is the perfect opportunity if you are looking to break … the process and knowledge gained from training Identify and escalate clinical safety and information governance incidents appropriately Who Youll Be It is vital that you have experience in a 1st Line or Technical Support Analyst role. Whilst we will provide you with the right training and tools to ensure you are set for More ❯

Brook Street Recruitment is working on behalf of our client in Belfast who is looking to recruit a home working Technical Support Agent - role will involve working evening shifts PLEASE NOTE THAT ALTHOUGH THIS IS A WORKING FROM HOME ROLE APPLICANTS WILL BE EXPECTED TO INTERVIEW ON SITE AND TRAIN ON SITE - IF YOU ARE NOT … ROLE Job Purpose This role is to take inbound calls and to provide exceptional service to merchants, partners, and resellers. The merchants and partners will call inbound seeking technical support for terminals and gateways in credit card and ACH processing. You will provide solutions to their challenges, bridge knowledge gaps, and proactively recommend ways they can … revenue potential. You have an understanding that our merchants success is also our success. Being able to work in a collaborative and highly motivated environment is critical. The Technical Support Advisor will have the responsibility and authority to ensure that our merchants and partners are highly satisfied with the level of service the company provides. They More ❯

1st Line Technical Support – Office-Based | Luton Technical Support Desk | Helpdesk | Product Support Salary: Up to £35,000 + Monthly Bonus Location: Luton (Office-Based) Hours: Monday to Friday, 08:30 – 17:00 Join a global leader in electronic security technology – supporting innovative systems used in over … Line Technical Support professional to join their HQ in Luton. The Role: This is a full-time, office-based position providing first-line technical support to installers, engineers, and customers. You’ll be the first point of contact for resolving technical issues and delivering exceptional … service across a range of security technology products. What You’ll Need: Experience in a 1st Line Support, Helpdesk, or customer-facing tech support role A background in IT, Electronics, or a related technical field Strong problem-solving skills and a methodical mindset Excellent verbal and written communication Confident using helpdesk More ❯

solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking. Position We are looking for a first line technical support professional to join our expanding team. You will be responsible for the day-to-day first line and administration tasks … of the Technical Services team. You will provide telephone and email support to external customers and colleagues, ensuring an excellent level of service is given to assist with resolving all issues. You will be happy to … set up and configure equipment ready for site installations and provide remote troubleshooting for all parking equipment. Responsibilities And Duties To be responsible for the day-to-day first line tasks of the Technical Services team. To provide telephone and email support to external customers and colleagues providing an excellent level of service to More ❯

x Temp - First Line Customer/IT Support - DONCASTER Starting ASAP - 3 to 4 months ongoing Salary - £26,000 Shifts: 6am … 2pm OR 12pm - 8pm Fully based on site - parking available Elevation Recruitment are exclusively working with a fantastic business based in Doncaster who are looking to recruit 3 x 1st Line Customer/IT Support individuals. Main Duties will include: - Supporting the setup of the service desk function- Support IT requests via phone … and email- Work with a ticket system to help troubleshoot and resolve customer problems- Assist with password resets and application support- Follow up with end users to ensure service has been at the right level- Assist with system updates- Escalate more complex queries to 2nd or 3rd line supportYou must have previous experience of working within More ❯