1 to 25 of 45 1st Line Support Jobs in the UK excluding London

Job Title: 1st Line Support Team Leader Location: Near Southend-on-Sea, Essex (Office-Based) Salary: Up to £35,000 per annum Hours: Full-Time Are you an experienced IT support professional with strong leadership skills and a passion for delivering top-tier … customer service? We're working with a well-established organisation based near Southend-on-Sea to recruit a 1st Line Support Team Leader to lead and empower their customer support team. This is an exciting opportunity for someone ready to step into a … hands-on leadership role-helping shape and refine the 1st Line function while driving service excellence and continuous improvement. 1st Line Support Team Leader As the 1st Line Support Team Leader, you'll take charge of the More ❯

IT Support Engineer (1st Line Support) Bristol Monday to Friday £25,000 to £28,000 + Benefits Package IT Support Engineer (1st Line) required by a really stable innovative IT MSP (Managed Service Provider) business based in modern … with the Directors and competent 2nd & 3rd Line IT experts, your skills will develop quickly. Candidates will need to have experience of 1st line IT Support. Microsoft 365 and SharePoint knowledge are key for this role. The small and collaborative team are growing as the … a thriving smaller business. This is a great chance to hold a varied role in a great company. The IT Support Engineer (1st Line) Role: * 1st Line IT Technician role. * You will support a wide range of users with a More ❯

ROLE: 1st Line Support Engineer HOURS: 37.5 hrs, Rotating shift pattern, covering between 07:00am to 5:30 pm -Permanent Role SALARY: From £ 27,000 plus benefits BASE: Clover Nook Site, Somercotes, Alfreton Eurocell are a stock market listed Plc and the market leader for … additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user … community and over 200 remote locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and More ❯

ROLE: 1st Line Support Engineer HOURS: 37.5 hrs, Rotating shift pattern, covering between 07:00am to 5:30 pm -Permanent Role SALARY: From £ 24,440 plus benefits BASE: Clover Nook Site, Somercotes, Alfreton Eurocell are a stock market listed Plc and the market leader for … additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user … community and over 200 remote locations. Tasks include end user support, license tracking, mobile device administration and new user management. WHAT OUR 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and More ❯

1st Line Support Engineer South Gloucestershire Hybrid (3 days a week onsite) £25,000 - £29,000 As a 1st Line Support Engineer, you will play a crucial role in providing technical assistance to clients, being the first point of contact … a passion for IT, offering the chance to work with a reputable Microsoft Solutions Partner that values professional development and invests in employee growth. 1st Line Support Engineer Key Responsibilities: Provide first-tier technical support via phone, email, remote tools and deskside. Provide … through timely and effective problem resolution. Providing on site support where required. Liaising with suppliers to raise cases and scheduling engineer visits. 1st Line Support Engineer Essential Skills/Qualities: Previous experience in a similar 1st line support More ❯

1st Line Support Engineer South Gloucestershire Hybrid (3 days a week onsite) £25,000 - £29,000 As a 1st Line Support Engineer, you will play a crucial role in providing technical assistance to clients, being the first point of contact … a passion for IT, offering the chance to work with a reputable Microsoft Solutions Partner that values professional development and invests in employee growth. 1st Line Support Engineer Key Responsibilities: Provide first-tier technical support via phone, email, remote tools and deskside. Provide … through timely and effective problem resolution. Providing on site support where required. Liaising with suppliers to raise cases and scheduling engineer visits. 1st Line Support Engineer Essential Skills/Qualities: Previous experience in a similar 1st line support More ❯

Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role? Scope: The … 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support capacity, resolving issues in … are followed. Constant monitoring of any unclaimed tickets and changes, in the ITSM, to ensure all calls are allocated within the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service More ❯

1st Line Support Engineer – 3-Month Contract (Extension Available) – OUTSIDE IR35 – Onsite - Runcorn, UK We’re seeking an experienced 1st Line Support Engineer to provide onsite IT support for one of our clients in Runcorn, UK. This is … the possibility of extension. The role requires hands-on IT support across Windows environments, Microsoft 365, Active Directory, and remote access tools. 1st Line Support Engineer Requirements: Experience handling and resolving 1st Line IT support tickets efficiently. Strong … access tools and troubleshooting connectivity issues. Experience using ServiceNow or similar ITSM ticketing systems. Experience working in a healthcare environment is advantageous. Details: Role: 1st Line Support Engineer Location: Onsite in Runcorn, UK Contract Length: Initial 3 Months (Extension Available) Day Rate: Up to More ❯

Job Title: 1st Line Support Engineer Job Type: Permanent Location: Winchester/Remote Salary: £23,000 - £28,000 p/a + £4k shift allowance (approx.) 1st Line Support Engineer - Role & Responsibilities Provide 1st line support … Analysing and recommending solutions to problems Perform on call support for 24*7 customers as part of an out of hours rota 1st Line Support Engineer - Required Experience Microsoft Operating Systems 2+ years' experience in IT Support (1st/2nd … line level) Excellent communication skills Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross apply knowledge Excellent customer service skills, taking pride in resolving issues for people Interviews: May 2025 Start Date: June 2025 How to Apply: Apply to Gary Hargreaves at More ❯

1st Line Support Engineer – London - £30K + Benefits Overview: A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1st Line Support Engineer to join their busy Service Desk Team. … strong focus on career progression, with opportunities to move into a 2nd Line role as you develop your skills. Role & Responsibilities: Provide 1st line IT support across Microsoft 365 environments (Outlook, Windows, Azure AD, etc.). Manage support tickets via phone … with users, ensuring high levels of service. Follow ITIL best practices and support continuous service improvements. Essential Skills & Requirements: Experience in a 1st Line Support or similar IT role (MSP experience is a plus). Solid knowledge of Microsoft 365, Windows OS, Active More ❯

1st Line Technical Support Specialist required for an Electronics solutions provider (electronic components, embedded solutions, displays, printers, fans, etc) based in the Reading area (Theale). The company focuses on the following: Broadband Technologies Delivering solutions for Fiber, DSL, and the growing demand for Mobile … technology, strong problem-solving skills, and a commitment to excellent customer service. In this role within our technical team, you will be responsible for 1st Line Technical Support, RMA triage, and case management using a trouble-ticketing system. The hands-on experience and specialist product … knowledge gained will provide a pathway for career advancement. 1st Line Technical Support Specialist Job Overview 1st Line Technical Support: Assist customers by phone and email, answering basic product and technology questions. Diagnose, troubleshoot, and resolve technical issues in a More ❯

IT 1st Line Support & Cyber Security Trainee (UK) Sorenson Communications, SignVideo, and Sign Language Interactions are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every … focuses on identifying and addressing threats and vulnerabilities to prevent further security breaches and limit the blast radius of an attack. Job Title: IT 1st Line Support & Cyber Security Trainee Hours: 37.5 hours per week/Full Time Reports to : Director of IT Department: IT … this position. Due to the volume of expected applications, only selected candidates will be contacted. Duties and responsibilities: Desktop support: To provide 1st line technical support; answering support queries via online chat, phone, email and update the CRM records. To prioritise More ❯

1st Line IT Support Location : Bury, Greater Manchester Working hours : Monday to Friday DAY SHIFT (35hrs/week) Salary : £(phone number removed)/annum Description We are seeking a customer-oriented and experienced 1st Line IT Support to join our … client growing team. As a 1st Line IT Support, you will provide technical assistance to internal users, clients, and visitors, ensuring that IT issues and requests are addressed promptly and effectively. This role is predominantly office based with some flexibility on occasion to work from … exemplified by their gold status as Investors in People and their Silver accreditation in We Invest in Wellbeing. Responsibilities Provide friendly and excellent first line support to staff, clients, and visitors based on priorities and agreed service levels. Take responsibility for setting up, maintaining, and organising More ❯

1st Line IT Support Location : Bury, Greater Manchester Working hours : Monday to Friday – DAY SHIFT (35hrs/week) Salary : £(phone number removed)/annum Description We are seeking a customer-oriented and experienced 1st Line IT Support to join our … client growing team. As a 1st Line IT Support, you will provide technical assistance to internal users, clients, and visitors, ensuring that IT issues and requests are addressed promptly and effectively. This role is predominantly office based with some flexibility on occasion to work from … exemplified by their gold status as Investors in People and their Silver accreditation in We Invest in Wellbeing. Responsibilities Provide friendly and excellent first line support to staff, clients, and visitors based on priorities and agreed service levels. Take responsibility for setting up, maintaining, and organising More ❯

Job Title: 1st Line Support Engineer Location: Oxford (On-site) Salary: £25,000 - £27,000 DOE + Benefits About the Role We are working with a growing independent retail business based in Oxford that is looking for a friendly and proactive 1st Line Support Engineer to join their in-house IT team. This is a fantastic opportunity for someone early in their IT career to gain hands-on experience in a supportive environment, with exposure to a wide range of technologies and retail systems. You'll be the first … tasks. Maintain inventory of IT assets and ensure equipment is up to date and secure. What We're Looking For Some experience in a 1st line support role, helpdesk, or IT technician position (retail sector experience a plus). Basic understanding of: Windows 10/ More ❯

IT Technician/Helpdesk Analyst/First Line Support NOC Engineer who has a strong enthusiasm for technology and eager to develop a career in IT with excellent customer service skills is required for a well-established award-winning cloud solutions company based in Colgate, Horsham … be paid for the shift pattern. JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician/Helpdesk Analyst/First Line Support NOC Engineer who has a strong enthusiasm for technology and eager to develop a career in IT with excellent customer … service skills. Working as an IT Technician/Helpdesk Analyst/First Line Support NOC Engineer your primary focus will be to provide 1st line support to customers. As the first point of contact within the Network Operating Centre you will More ❯

Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £23,700 + overtime You will be able … some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers … progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good More ❯

Description We have an exciting opportunity available for an experienced 1st Line Support Technician to join our IT team. This is an extremely important role which provides 1st line technical support to all ScS Employees for all IT related enquiries. … an environment where your ideas matter. What does the role involve? Review and monitor all faults/tasks that arrive through the IT Support ticketing system and … log tickets for calls received by telephone. Ensure tickets are responded to, updated and allocated to appropriate team members as necessary within SLAs. Provide 1st line support and handle escalation to other team members and where appropriate to the IT Support Manager or More ❯

About the role The GelBottle Inc. is on an exciting growth journey, and we're looking for a 1st Line SupportEngineer to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a … diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact! IT Support & Troubleshooting: Serve as the first point of contact for all IT issues via Freshdesk, chat, or in person-resolving hardware, software, network, and MacOS-related problems both remotely and onsite. … paced, people-focused environment where no two days are the same. Strong working knowledge of MacOS, including troubleshooting and configuration Proven experience in a 1st Line Support or similar IT support role Good understanding of Windows OS and basic networking principles Experience using More ❯

Job Title: 1st Line IT Support Technician Location: Oulton Broad, Suffolk Salary: £25,000 - £28,000 Depending on Experience We are seeking a motivated and customer-focused 1st Line IT Support Technician to join our dynamic IT support team. This role is crucial for providing first-line technical assistance, troubleshooting, and resolving IT-related issues for users within the NHS or a similar healthcare environment. The ideal candidate will have experience working within an NHS IT support … environment or with a Managed Service Provider (MSP), delivering exceptional service and contributing to the efficient and smooth running of IT systems. As a 1st Line IT Support Technician, you will serve as the first point of contact for users, assisting with a range of More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. … exciting potential. With an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate … ad hoc projects and regularly provide status update reports to management. · Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line Support Engineer Up to £28k Worthing, West Sussex middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st Line IT Support Engineers! After already placing within the … business, we know firsthand how well they treat their staff and clients! This is a great move for a Service Desk/IT Support Engineer who is looking for the right environment to grow and develop their skills. This MSP offer every Engineer a clear progression plan, exciting … business referrals all down to the great engineers already onsite. The Role: You will be joining a close-knit team of Engineers to offer 1st/2nd line duties within their managed services team. Support circa 3,500 end user clients with their day-to More ❯