1 to 25 of 73 1st Line Support Jobs in the UK excluding London

1st Line Support – 6 - Month Contract – Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have … will be committed to delivering excellent customer service. The role: This role will involve managing and escalating support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is … paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing More ❯

1st Line Support Engineer Lyneham nr Swindon To £26,500 + Full Benefits This is a fantastic opportunity for you, an experienced 1st Line IT Support Engineer with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to join a leading IT Support company, based on … Chippenham. Joining a team of engineers, you will be responsible for the provision of IT support in line with the clients SLA. It will include: 1st Line support IT Support Telephone and Deskside support Building, imaging and deploying laptops using Intune and or SCCM Server Administration - Active … your application, it is essential that you are: Security Cleared - ideally SC level (will consider lapsed or the ability to obtain) At least 2 years' experience in a similar 1st line support position. This would particularly suit anyone from an MOD background A good team player. A full UK driving licence as there will be More ❯

Do you enjoy working in a fast pace environment? Have you worked within 1st line support before? Then this role may be for you!! Please see the role below and apply if you feel you have the experience! Job Title: 1st Line IT Support Technician Location: Liverpool Salary … permanent) Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours/week, 1-hour lunch break) About the Role: Our client is seeking a proactive and tech-savvy 1st Line IT Support Technician to join their team. This is a fantastic opportunity for someone looking to grow within a supportive and dynamic environment. You … to staff both in-office and remotely. The role is initially temporary, with strong potential to become permanent depending on performance and business needs. Key Responsibilities: Provide 1st line support for hardware, software, and network issues. Manage and triage incoming support tickets via the help desk system. Resolve straightforward technical issues More ❯

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established … Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant are a true force to be reckoned … know everything, but you need to be willing to use your initiative to solve the problem when you don’t know! Ideally, you might have experience including: Experience providing 1st line support in a Microsoft environment Previous customer service experience, even if this isn’t from an IT setting Experience with Office365, Active Directory and More ❯

Our client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis. Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients. The ideal candidate will have a minimum of 1 years’ experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future. This role is offer on a hybrid basis, working 2 days … including TCP/IP and DNS - Understanding of SharePoint and Microsoft Servers - Basic Server administration - Familiarity with Anti-Virus and Backup Software This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a More ❯

Ref: 540 Role: 1st Line Support Engineer Salary: £25,000 - £27,000 Per Annum DOE Location: Sheffield Benefits: 22 days annual holiday + bank holidays Westfield Health Plan Profit Share Scheme Training and development from day one (including certifications) Fast-moving environment with exposure to exciting technologies Varied work across different industries A small, friendly … years in the industry. They support SMEs across multiple sectors with IT and telecoms solutions, delivering proactive, reliable, and customer-focused support. They are now seeking a 1st Line Support Engineer to join their Service Desk team at their Sheffield Head Office. This role is ideal for someone who thrives in a fast … moving environment, enjoys varied work across different industries, and wants exposure to exciting technologies while being part of a small, friendly, and supportive team. The role: The 1st Line Support Engineer is the first point of contact for clients. The role involves handling tickets, calls, and emails; providing 1st line fixes; and More ❯

Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity … is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of … months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable More ❯

Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity … is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of … months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable More ❯

Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site. 1st Line WAN Network Engineer - Birmingham (On-site) | £15/hr | Temp Contract Start Date: ASAP 6 month rolling contract Working Pattern: 4 days on (7am-7pm), 4 days off … nights on (7pm-7am), 4 nights off The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate. This role … development every step of the way. What You’ll Be Doing Act as the first point of contact for WAN-related incidents and alerts Perform triage, basic configuration, and 1st line troubleshooting Monitor and maintain global network infrastructure Escalate complex issues while maintaining ownership and accountability Collaborate with 2nd and 3rd line teams to build More ❯

First Line Support Technician * Excellent opportunity for a motivated First Line Support Technician to join a well-established, UK-based MSP delivering exceptional IT services to a wide range of clients.* Full-time, permanent role based in Surrey, offering a competitive salary of £26,000-£30,000 depending on experience.* Immediate start … continued expansion, they are seeking a dedicated 1st Line Support Technician to join their dynamic team. What will you be doing? As a First Line Support Technician, you'll be the first point of contact for clients, delivering efficient and friendly IT support. You'll handle incoming queries via phone, email … for a diverse client base while gaining exposure to a broad range of technologies in a fast-paced MSP environment. What will you need? * Previous experience in a First line support or service desk role, ideally within an MSP* Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)* Familiarity with Active More ❯

1st Line IT Support Technician - £26,000/£28,000 per annum - Scunthorpe (Occasional Travel To Brigg) Principal IT are working with a leading global lifestyle brand that are looking for a 1st line support technician to join their team. In this role you will play a vital part in … integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. About the Role As an IT Support Technician (1st Line), you will be the first point of contact for IT queries, providing efficient, friendly support to colleagues across the business. You will ensure smooth … products Regular paid social events Employee assistance programme (Simply Health) available after probation Opportunities for professional development How to Apply: If you are interested in hearing more about this 1st line support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯

Support Analyst, 1st line, Service Desk, Healthcare COR7353 This is a great opportunity for an enthusiastic and personable 1st Line Support Analyst or Service Desk Analyst, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. The Role Working in a sector … is to find someone that is energetic, enthusiastic, technically-curious, with a genuine desire to develop a career in IT support, coupled with a “can-do” attitude! 1st line IT support, with service desk experience preferred Microsoft desktop technologies such as Windows 10 Office 365 Active Directory Citrix Any experience of providing IT … hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now! Support Analyst, 1st line, Service Desk Analyst, Healthcare Corriculo Ltd acts as an employment agency and an employment business. #GB, #ChannelB More ❯

Support Analyst, 1st line, Service Desk, Healthcare COR7353 This is a great opportunity for an enthusiastic and personable 1st Line Support Analyst or Service Desk Analyst, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. Please read the information in this … is to find someone that is energetic, enthusiastic, technically-curious, with a genuine desire to develop a career in IT support, coupled with a “can-do” attitude! 1st line IT support, with service desk experience preferred Microsoft desktop technologies such as Windows 10 Office 365 Active Directory Citrix Any experience of providing IT … hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now! Support Analyst, 1st line, Service Desk Analyst, Healthcare Corriculo Ltd acts as an employment agency and an employment business. GB, ChannelBd02fcfcb-6df4-40ee-95cf-3eb059ce3173 More ❯

Role: 1st Line Support Engineer Location: Hereford (Fulltime Onsite) Salary: £25,000 We’re recruiting for a growing technology business in Hereford who are currently looking to expand their Service Desk with a 1st Line Support Engineer. They’re a close-knit team that values reliability, technical know-how, and … above all, excellent customer care. This is an exciting opportunity to join a well-established tech business with a reputation for delivering excellent support to both home and business users. What makes this role stand out is the variety: one day you might be troubleshooting remotely, the next you could be helping with an installation or supporting a … ll gain exposure to a wide range of technologies, develop your skills quickly, and be supported by an experienced team who want you to succeed. The Role As a 1st Line Support Engineer, you’ll be the friendly voice and technical problem-solver for clients when they need it most. From day one, you’ll More ❯

1st Line IT Helpdesk Team Leader Job Type: Contract - 6 weeks - INSIDE IR35 Location: Rotherham Salary: competitive We are seeking a 1st Line IT Helpdesk Team Leader to lead our frontline IT-Helpdesk team. This role is crucial for managing service requests and incidents, promoting excellent customer service, and maintaining high technical support standards. Day-to-day Responsibilities: Lead the 1st Line Support Helpdesk, ensuring efficient and professional management of all contacts. Act as the primary point of contact for customer escalations and relationship management with staff, students, and external clients. Drive continuous improvement of the 1st Line support capabilities and … issues. Update the Staff Portal in real-time for major service impacts and compile high-quality reports. Required Skills & Qualifications: Proven leadership experience in an IT helpdesk or support team. Strong problem-solving, analytical, and communication skills. Experience with ITSM tools and CRM systems. Commitment to high-level customer service. More ❯

1st Line Support Engineer Salary: up to £30,000 Permanent, Full-time Portishead, Bristol – On-site About the Company: Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their … play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: We’re looking for a motivated and customer-focused 1st Line IT Support Engineer to join our client's growing team. As a key part of our Service Desk, you’ll be the first point … Cisco, SonicWall, Ruckus). If you are a skilled and ambitious IT Engineer looking for a new challenge, we would love to hear from you. To apply for the 1st Line Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that More ❯

their team. They manage over 400+ business IT systems , delivering cutting-edge technology and first-class support. Now, they’re looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks! The Role As the first point of contact for customers, you’ll be the bridge between users and … exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector. Job Title: 1st Line Support Technician? Salary: £27,000 - £30,000? Location: Redhill ( own transport required due to location )?? Perks & Benefits: 22 days annual leave (increasing to … with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We’re Looking For MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications? People Skills: You love helping others More ❯

Do you have 1st Line Support experience and want to take the next step in your IT career? Are you ready to join a collaborative and dynamic team in a fantastic office environment? Do you want to work in an environment that values teamwork? In this office-based role, you will work across 3 locations … by experienced professionals, and develop your skills further. This is a great opportunity to advance your IT career while making a real impact. We are looking for an experienced 1st Line Service Desk Support Analyst to join the team. You will support Windows and Apple Mac users across multiple sites in a service … IT Service Desk and other departments to ensure seamless collaboration. Skills Application: Work with SharePoint, Intune, and Office 365 to enhance user support. What We’re Looking For: Proven 1st Line Support experience. Excellent verbal and written communication skills. A proactive, customer-focused attitude with the ability to handle tasks efficiently. Strong troubleshooting skills for More ❯

Have you recently worked in IT or Software Customer Support? Do you thrive in delivering excellent Customer service? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of £24,700 + overtime You will be able to build your IT career in … in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst, you will: Serve as the primary contact for telephone support, assisting pharmacy dispensers with IT problem resolution. Provide telephone … Take ownership of incidents and progress them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with: A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills, both written and More ❯

1st Line Support Helpdesk Technician 25,000 basic Full training programme Monday to Friday Regular team socials Pension 22 days hols + bank holidays Are you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line position? Would you be keen to be one of the first points of contact for any client enquiries/queries regarding their on-line experience issues? Do you want to work for an employer who provides a perfect balance of work and fun - but always professional? This is a genuine chance to get your feet under … their issues and feel satisfied with the experience Understand the importance of providing and maintaining first class customer experience at all stages. Consideration can be given to both experienced 1st line helpdesk technicians who find themselves wanting a more structured career path, as well as trainees, with an IT degree or qualification gained from college/6th More ❯

1st Line Support Helpdesk Technician £25,000 basic Full training programme Monday to Friday Regular team socials Pension 22 days hols + bank holidays Are you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line position? Would you be keen to be one of the first points of contact for any client enquiries/queries regarding their on-line experience issues? Do you want to work for an employer who provides a perfect balance of work and fun - but always professional? This is a genuine chance to get your feet under … their issues and feel satisfied with the experience Understand the importance of providing and maintaining first class customer experience at all stages. Consideration can be given to both experienced 1st line helpdesk technicians who find themselves wanting a more structured career path, as well as trainees, with an IT degree or qualification gained from college/6th More ❯

1st Line Support Engineer – Be the first call. Keep the school running. £24,000 - £27,000 | Horsham | Full-Time Onsite You’re the person people turn to when their tech goes down and the one who gets them back on track without breaking a sweat. Whether it’s a printer on strike, a password reset … line IT support to staff and students across the site. You’ll be based onsite full-time and act as the go-to for all 1st line queries, working closely with a Managed IT Service Provider who handle the trickier escalations. What’s in it for you? Salary : £24,000 - £27,000 Location … role in a well-established organisation What you’ll be doing: Acting as the first point of contact for all IT support issues across the school Resolving 1st line issues across Windows desktops, M365 apps, Wi-Fi, printers, and peripherals Managing user accounts, password resets, and access permissions Liaising with the external MSP for more More ❯

FRENCH SELECTION (FS) French speaking 1st Line Support Advisor Location: Welshpool Salary: up to £26,000 per annum Ref: 4283SF To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4283SF The company: A well-established and trusted UK brand who operate on a global scale … Main duties: Provide 1st line technical support to customers by resolving queries related to the companys products and services The role: - Provide outstanding customer support to customers - Handle incoming queries by phone, email and live chat - Ensure all calls are logged accurately - Analyse data and respond accordingly - Be responsible for scheduling engineering service … products - Monitor and report any issues as needed - Any additional tasks as needed by management The candidate: - Fluent in French (written and spoken) essential - Experience in customer service or 1st line technical support beneficial - Excellent communication skills - Customer focused with a high attention to details - Good IT skills The salary: up to £26,000 per More ❯

1st Line Support 2-Month Initial Contract 100% Onsite in Eastleigh £20.71 p/h Umbrella/£15.60 PAYE Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to … providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a 1st Line Support Technician, you'll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents More ❯

1st Line IT Support Technician - MSP My client is an ambitious and fast-growing Managed Service Provider (MSP) that partners with a wide range of businesses to deliver first-class IT solutions. With a reputation for innovation, excellent customer service, and a fun, supportive team culture, they are the perfect place for an IT professional … who wants to learn, grow, and make a real impact. They are now looking for an enthusiastic 1st Line IT Support Technician to join their team. This is an exciting opportunity to be the first point of contact for clients, solving a wide variety of IT challenges every day. You'll be working with the … latest technologies, gaining exposure to Microsoft 365, Azure, Active Directory, networking, and security, no two days will ever be the same. The Role Provide 1st line IT support via phone, email, remote access, and occasional site visits Troubleshoot and resolve issues across hardware, software, networks, and Microsoft 365 Administer Active Directory, Azure AD, Exchange, and More ❯