2nd Line Engineer
- Hiring Organisation
- Jackson Hogg
- Location
- Team Valley, Gateshead, Tyne and Wear, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 per annum
Overview We’re looking for a skilled 2nd Line Service Desk Consultant to join a busy and collaborative IT support function, providing advanced technical support across infrastructure and cloud environments. In this role, you’ll take ownership of escalated incidents, working across servers, networking, and Microsoft cloud … issues and suggest improvements to processes and systems Maintain a strong focus on service quality and customer satisfaction Skills & Experience Proven experience in a 2nd Line/Service Desk/IT Support role Strong knowledge of Windows Server, networking, and infrastructure environments Experience with Microsoft 365, Exchange ...