2nd Line Support Engineer
- Hiring Organisation
- Nigel Wright Group
- Location
- Sunderland, Tyne and Wear, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
About the Role: I am looking for an experienced 2nd Line IT Support Engineer to join a growing IT team, providing advanced technical support across a modern Microsoft-based environment. This role is responsible for managing escalated incidents, resolving complex technical issues, contributing to service … introduce automation. Support and mentor junior members of the IT team What I'm Looking For: Essential At least 3 years' experience in a 2nd Line IT Support or similar role. Strong customer service and stakeholder management skills. Experience managing incidents against service levels and business priorities. ...