a broad tech stack, solving problems properly (not just closing tickets), and being part of a team that supports each other, you’ll feel right at home. As a 2ndLine Support Engineer, you’ll be the go-to person for escalated issues from the 1st line team, owning the resolution of technical … devices (macOS, iPads) PowerShell scripting and mobile device management (MDM) Autotask and Datto stack (RMM and backup tools) You’ll Thrive Here If: You’re already working in a 2ndLine role, or you’re a confident 1st Lineengineer who’s ready to step up and take on more ownership. You’ll More ❯
Job Title: 2ndLineEngineer (Temporary, Full-Time) Location: Gateshead Hours: 8:30am – 5:00pm, Monday to Friday Contract: Temporary We're representing a client seeking a skilled 2ndLineEngineer for a full-time temporary position. You'll act as a key escalation point for 1st Line … experience throughout. You’ll work closely with remote engineers and specialist teams, with strong communication and documentation skills being essential. Key Responsibilities: Resolve technical issues escalated from 1st Line Support Collaborate with remote and specialist teams on complex problems Provide regular ticket updates and maintain thorough documentation Deliver … excellent customer service and represent IT as a value-add partner Identify opportunities for improvement and automation Support customer meetings when required Requirements: 1–3 years’ experience in a 2ndLine role Strong knowledge of: Windows OS (client/server), Active Directory, Group Policy Office 365, Teams, SharePoint, Microsoft Exchange Networking protocols (DNS, DHCP, TCP/IP More ❯
We're Hiring: 2ndLine IT Engineer | Newcastle Are you an experienced IT Support professional ready to step up? We're looking for a 2ndLine IT Engineer to join a fast-paced, growing tech-driven business based in Newcastle (on-site). This role offers the chance to support … escalated issues while getting stuck into project delivery, infrastructure upgrades, and automation work. What you'll be doing: Acting as an escalation point for 1st line support Managing AD, Exchange, M365, VPNs & GPOs Scripting … in PowerShell and supporting infrastructure refreshes AV & telephony support (8x8/Skype) Mentoring junior techs and documenting best practices What you’ll need: 3+ years in IT support (ideally 2ndline) Strong knowledge of Microsoft tech stack Solid troubleshooting ability with minimal supervision What’s on offer: £30,000 salary Clear progression pathway Hands-on project exposure More ❯
across multiple sectors and is renowned for innovation, service quality, and deep technical expertise. As the business expands, they are looking to strengthen their technical team with a talented 2ndLine Support Engineer. The Role This is an exciting opportunity for a motivated and skilled engineer to play a key role in supporting enterprise-level … issues raised by the Helpdesk Support and maintain applications built using Microsoft technologies Collaborate with internal teams to ensure timely and accurate issue resolution Maintain detailed documentation in line with company standards Communicate effectively with clients and stakeholders What We’re Looking For We’re looking for someone who thrives in a fast-paced, client-focused environment and More ❯
