2 of 2 2nd Line Engineer Jobs in Yorkshire

2nd Line/3rd Line Support Engineer – IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific … Remote Desktop Services Microsoft Office Packages Network Switching VLAN’s Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP Strong 2nd Line, verging into 3rd Line. Side Notes This role is 5 days onsite but could be 4 days for someone highly experienced. ...

Salary: £26,500 Job Type: Full time Contract Type: Permanent Location : Sheffield Role Purpose The Second Line Service Desk Engineer provides advanced technical support to Millgates managed service clients, acting as an escalation point for the 1st Line team. The role ensures incidents … service requests are resolved efficiently, accurately, and in line with Millgates approved technology stack and service standards. Key Responsibilities Technical Support & Escalation Act as an escalation point for 1st Line Engineers, taking ownership of more complex issues. Troubleshoot and resolve advanced incidents across Microsoft 365, Azure ...