24 2nd Line Support Analyst Jobs

IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our … London based client on a permanent basis. IT Service Desk Analyst/1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk … the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st/2nd Line Support Analyst Key Responsibilities: • Provide high quality support by answering calls and tickets directed to the Service Desk • Ensure users more »

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, COR5456 We’re looking for a 2nd line Support Analyst to join a pioneering organisation, working primarily on a remote basis but based within … the Midlands or North England for emergency site access. The Support Engineer Role The Support Engineer, will provide technical support to a core group of companies based primarily in Yorkshire and surrounding areas. Working within a Microsoft environment, the Support Engineer will … provide 2nd line technical support to over 20 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic 2nd line Support Engineer, who enjoys getting stuck in! The Company This industry giant are more »

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR5405 We’re looking for a 2nd line Support Analyst to join a pioneering organisation, as they embark on an exciting new chapter … building a new site and service desk team in Oxfordshire! The Support Engineer Role The Support Engineer, will join a newly created team and site, helping to establish a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic 2nd line Support Engineer, who enjoys getting stuck in! The Company more »

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR5405 We're looking for a 2nd line Support Analyst to join a pioneering organisation, as they embark on an exciting new chapter … building a new site and service desk team in Oxfordshire! The Support Engineer Role The Support Engineer, will join a newly created team and site, helping to establish a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic 2nd line Support Engineer, who enjoys getting stuck in! The Company more »

2nd Line Support Analyst On behalf of our award-winning client based in Huntingdon, we are recruiting a talented 2nd Line Support Analyst. As an 2nd Line Support Analyst, you will … take pride in providing excellent customer service for all employees related to technology-related requests, issues, and incidents. The 2nd Line Support Analyst will be responsible for: Proactively maintain the desktop, telephony, and application infrastructure so that its supported, and failures are minimized … via Service Improvement Plans Display leadership in the area of specialization, e.g., championing new features and best practice The 2nd Line Support Analystwill have the following: Problem-solving skills with the ability to adopt a logical approach to solving problems. Solid experience working within Microsoft more »

2nd Line Support Analyst On behalf of our award-winning client based in Huntingdon, we are recruiting a talented 2nd Line Support Analyst. As an 2nd Line Support Analyst, you will … take pride in providing excellent customer service for all employees related to technology-related requests, issues, and incidents. The 2nd Line Support Analyst will be responsible for: Proactively maintain the desktop, telephony, and application infrastructure so that its supported, and failures are minimized … via Service Improvement Plans Display leadership in the area of specialization, e.g., championing new features and best practice The 2nd Line Support Analystwill have the following: Problem-solving skills with the ability to adopt a logical approach to solving problems. Solid experience working within Microsoft more »

2nd line Support Central London, onsite role £35-43K + bens Permanent opportunity for a 2nd line Support Analyst to provide support to end users within a large, established financial organization. In this role you … will provide excellent standards of support to end users within the organization, prioritizing support tickets, IT incidents and events, both at the deskside and over the phone providing regular updates and seeing through to successful resolution. Key skills and experience sought: 5+ years IT support experience to 2nd line within ITIL environment Experience within financial/financial services environments ideal Provision of support via phone, tickets and at the deskside Escalation of issues of support issues to 3rd line teams and liaison as needed more »

2nd line Service Desk Support Central London, onsite role £35-43K + bens Permanent opportunity for a 2nd line Service Desk Support Analyst to provide support to end users within a large, established financial organization. … In this role you will provide excellent standards of support to end users within the organization, prioritizing support tickets, IT incidents and events, both at the deskside and over the phone providing regular updates and seeing through to successful resolution. Key skills and experience sought: 5+ … years IT support experience to 2nd line within ITIL environment Experience within financial/financial services environments ideal Provision of support via phone, tickets and at the deskside Escalation of issues of support issues to 3rd line teams and more »

IT Support Analyst - 2nd Line, desktop support Our Law firm client are currently looking for a new IT Support Analyst - (2nd Line, desktop support) IT Consists of 12 people, Head of Service … work together in a collaborative fashion. However these 2 new roles have arisen as the outsourced service providers, who provide 1st line support services are not quite to the level they would want and they feel they need 2nd Line Analysts capable of … see people stay in a long time. Additionally with the recent changes to the way IT is structured this role will be pure second line, relationship building etc and suits someone who really wants to shake off anything basic. To be considered for this IT Support more »

Second Line Support Analyst Here at the TBA Group we are looking to recruit a Second Line Support Analyst on a permanent basis in Leicester, providing 2nd line application support . As a … framework to provide Technical Application Support services for TBA Warehouse & Port Products & Services. What are are we looking for in our Second Line Support Analyst; You will have a strong customer-focused approach and be experienced in working in a support … by working through log files/interpretation of data Good working knowledge of SQL Good knowledge of IT networking Key Responsibilities of a Second Line Support Analyst; Triage of Support Calls Trouble shooting, diagnosing, and resolving of application & database related technical issues more »

Job Opportunity: 2nd Line Support Analyst Location: Rochdale (Onsite) Salary: £35,000 - £38,000 My client is a well-established security provider that originated in response to the increasing need for versatile surveillance technology. Pioneering the concept of mobile surveillance, the company surpassed … successfully expanded its presence to the United States and other international markets. They are seeking a dynamic and experienced 2nd Line Support Analyst to join an innovative team. As the Support Specialist, you will play a pivotal role in ensuring the … IS helpdesk support for network, hardware, and printer issues. Oversee IS Infrastructure projects, including data centre and cloud initiatives. Offer second-line support for the Customer Service Team and external customers during outages. Provide out-of-hours support for critical systems. more »

Job Opportunity: 2nd Line Support Analyst Location: Rochdale (Onsite) Salary: £35,000 - £38,000 My client is a well-established security provider that originated in response to the increasing need for versatile surveillance technology. Pioneering the concept of mobile surveillance, the company surpassed … successfully expanded its presence to the United States and other international markets. They are seeking a dynamic and experienced 2nd Line Support Analyst to join an innovative team. As the Support Specialist, you will play a pivotal role in ensuring the … IS helpdesk support for network, hardware, and printer issues. Oversee IS Infrastructure projects, including data centre and cloud initiatives. Offer second-line support for the Customer Service Team and external customers during outages. Provide out-of-hours support for critical systems. more »

IT Support Analyst 1st/2nd Line Support Location: Bicester - onsite role Exciting opportunity to join a growing organisation based in Bicester, the chosen candidate will work as part of small IT Team providing IT Support to internal users … as well as having a range of other responsibilities. The IT Support Analyst will be the first point of contact for daily IT issues and tasks including 1st and 2nd line IT support, dealing with helpdesk tickets, setting up new users … next step in their career and is keen to learn & develop their skill set, the organisation will consider candidates with a few years IT Support experience or people earlier on in their IT Career if they have the right approach and enthusiasm etc. Key Competencies/Experience Experience more »

Our client based in Guildford is seeking a 2nd Line Technical Support Analyst to be responsible for successful resolution of tickets assigned to the Service Desk Technical Team and support for all client computing. Support and develop the team … Perform 2nd line functionality for the Information Systems Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for internal users within the company across multiple sites. Key Tasks Ownership of request through to resolution, following up and closing as necessary. … plan, develop and implement new IT solutions and technologies. Keep operational documentation up-to-date. Deputise for the IT Service Delivery Manager as required. Support the Out of Hours service on a rota basis. Qualifications: Certificate or Diploma in computing (or equivalent). ITIL or equivalent qualifications would more »

notch customer service? If so, we have an exciting opportunity for you to join our clients team as a 2nd Line Support Analyst at a very niche business based in the outskirts of Edinburgh City Centre. This role is 5 days on site. … or used towards additional benefits, Private Medical Health care, Life Insurance and an outstanding match and double pension up to 12%. This IT Support role is on site Monday to Friday 09:00-17:00. As a 2nd Line Support Analyst you will be an integral part of the Edinburgh team within the business, responsible for providing technical support for up to 40 on site users. You will be the "go to" person for Troubleshooting and resolving complex IT issues. Your expertise will contribute to maintaining a more »

to end solutions for a high-profile client base on a global scale. Our client is looking for a 2nd Line Support Analyst to join their talented team to work on a wide array of exciting upcoming projects. In return, you will enjoy … first-class internal training programme to train up to a Mid-Level/Senior Developer. Roles & Responsibilities Provide 2nd line software support to customers, resolving any issues via phone/email Respond to raised tickets in a timely manner, ensuring updates, communication and resolutions are … logged Create and maintain investigation and corrections scripts Identify trending technical issues and root cause analysis Occasionally assist on major support projects Identify areas of improvement for products, software, and processes Skills & Experience Possess demonstrable experience within a 2nd line role essential (ideally providing software more »

About the role 💻 Our client, a rapidly expanding Global law company are looking for an IT 2nd line Support Analyst to join their team. This role is predominately working with the first line support team to maintain and monitor … Microsoft Operating Systems Windows 7/10 -Active Directory/Azure -Working within a Citrix Environment -Experience working within a first or second line technical support role If this position is of interest, Please apply more »

A great opportunity for a 2nd L in e Application Support Analyst to join us at S TARK Building Materials UK as part of our Digital Team in Huddersfield. As a 2nd Line Application Support Analyst, you will … be involved minimising service disruption by providing support and maintenance of cloud-based services, ecommerce, and Salesforce CRM, supporting systems use through the ownership and resolution of incidents and service requests. What we're looking for : Experience of providing 2nd line enterprise application support. * Supporting more »

with a fantastic organisation to help them secure a talented IT Service Desk Analyst/1st/2nd Line Support Engineer for an initial 2 month contract. You will be tasked with the following, Demonstrated aptitude for analysing, diagnosing, and resolving Incidents related more »

Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to … must be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range more »

Second-Line IT Support Analyst THE ROLE MAIN RESPONSIBILITIES AND PURPOSE Systems: Efficiently triage and resolve second-line issues related to networking and cloud services. Showcase your expertise in Azure AD, M365, Power BI, Power Apps and PowerShell. Troubleshoot and assisting with … laptops running both Windows and Mac OS operating systems. Execute regular patching and maintenance to keep systems secure and up to date. Provide technical support for network connectivity; DNS/DHCP/TCP/IP, and Access Points. You should have a basic understanding of cybersecurity principles and … capable of adhering to cybersecurity guidelines and protocols. Research and development, delivering solutions to software, hardware and challenges, with a cloud-first approach. Technical support: You will: Work with the Service Desk to proactively monitor and remedy faults, and identify and address problems. Identify opportunities and actively improve more »

To deliver Kews mission by providing second line technical support services to Kew and Wakehurst Integrated Collections Management System (ICMS) staff. This role will be based within the IT department (Operations Team) to support ICMS staff related issues, frequently collaborating with other support … Date: 17/12/2023 The IT Operations team ensures effective operation, administration, and maintenance of RBG Kews IT infrastructure and networks. IT Support Analysts will provide day-to-day support to ICMS end-users across Kew as well as playing an integral part in … the support of building and deploying hardware to these staff members where required. The role will also involve the triage and investigation of incoming tickets through our IT Service Management (ITSM) tool, addressing those which can be resolved immediately, or discussing and escalating those more complex issues through more »

To deliver Kews mission by providing second line technical support services to Kew and Wakehurst Integrated Collections Management System (ICMS) staff. This role will be based within the IT department (Operations Team) to support ICMS staff related issues, frequently collaborating with other support … Date: 17/12/2023 The IT Operations team ensures effective operation, administration, and maintenance of RBG Kews IT infrastructure and networks. IT Support Analysts will provide day-to-day support to ICMS end-users across Kew as well as playing an integral part in … the support of building and deploying hardware to these staff members where required. The role will also involve the triage and investigation of incoming tickets through our IT Service Management (ITSM) tool, addressing those which can be resolved immediately, or discussing and escalating those more complex issues through more »

To deliver Kews mission by providing second line technical support services to Kew and Wakehurst Integrated Collections Management System (ICMS) staff. This role will be based within the IT department (Operations Team) to support ICMS staff related issues, frequently collaborating with other support … Date: 17/12/2023 The IT Operations team ensures effective operation, administration, and maintenance of RBG Kews IT infrastructure and networks. IT Support Analysts will provide day-to-day support to ICMS end-users across Kew as well as playing an integral part in … the support of building and deploying hardware to these staff members where required. The role will also involve the triage and investigation of incoming tickets through our IT Service Management (ITSM) tool, addressing those which can be resolved immediately, or discussing and escalating those more complex issues through more »