25 of 25 2nd Line Support Analyst Jobs in the UK

Service Desk Analyst - 1st & 2nd Line Support - Permanent c£30k - £35k + Excellent Benefits Package. North Cambridgeshire - 4 Days Per Week Onsite. Must be Eligible to work in the UK. Seeking to secure a technically capable, customer-focused IT Service Desk Analyst with 1st & some 2nd Line IT Support experience to join the Business Systems team of a leading international organisation. The role will involve delivering hands-on technical support across Microsoft 365, Cloud Services, Windows devices, Business Applications, User Account Administration ...

About the job 2nd Line Application Support Analyst 2nd Line Application Support Analyst Flexible hybrid working 1 day per month in office minimum An experienced Application Support Analyst is required to join … to enhance our clients tight-knit technology team. The role. As a Application Support Analyst, you will deliver 2nd line IT and Application Support alongside being involved in on-going project work. Day to day, you can expect ...

2nd Line IT Support Engineer/Helpdesk Analyst – Office based in Hertfordshire- Mon – Fri needed to deliver fast, effective technical support across our business. Would you like to work in an environment where Skill Development is high encouraged … Siloed environment? Successful 1st – 2nd Line IT Support Engineer/Helpdesk Analyst will be tasked with managing user accounts, troubleshoot everyday hardware/software issues, and support our modern cloud stack (Microsoft 365, Freshservice, NinjaOne). We will consider candidates with ...

Specification IT Support Analyst (2nd Line) Location: Brixworth, Northamptonshire Employment Type: Permanent/Fixed-Term Contract- Work Arrangement: Fully Onsite (100% office-based) Start Date: ASAP Salary: £30,000-32,000, plus training opportunities and company benefits About the Role An exciting opportunity … arisen for an experienced 2nd Line IT Support Analyst to provide technical support at a client site in Brixworth. The successful candidate will have previous experience working within an IT Support or Service Desk environment, with the ability ...

2nd Line Support Analyst Location: Bristol or High Wycombe Hybrid Working: 3 days in the office, 2 days from home Take Your IT Career to the Next Level Are you a technically capable IT support professional who enjoys solving complex problems … delivering exceptional customer service? At Sharp UK , we're looking for a talented 2nd Line Support Analyst to join our growing Service Desk team. This is an opportunity to work with a broad range of technologies, support a diverse client base ...

2nd Line Support Analyst in High Wycombe required Location: High Wycombe Hybrid working: 3x in the office, 2x from home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking … 2nd Line Support Analyst to join our helpdesk team in High Wycombe . If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you. What You’ll Be Doing You will deliver high ...

2nd Line Support Analyst Department: Service Desk Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Bhavana Mistry Description The primary objective of this 2nd line service desk role is to act as a single point of contact between … provided and the users. You will be responsible for managing cases, incidents, and service requests, ensuring they are logged, tracked, and resolved in line with agreed processes and service levels. The role also involves maintaining clear and effective communication with users throughout the lifecycle of their requests. This ...

2nd Line Support Analyst Department: Service Desk Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Bhavana Mistry Description The primary objective of this 2nd line service desk role is to act as a single point of contact between … provided and the users. You will be responsible for managing cases, incidents, and service requests, ensuring they are logged, tracked, and resolved in line with agreed processes and service levels. The role also involves maintaining clear and effective communication with users throughout the lifecycle of their requests. This ...

development - and we're growing fast. At IRIS, our customers are at the heart of everything we do. We're looking for a 2nd Line Customer Support Analyst to join our IRIS Financials support team, helping customers resolve technical and functional … enjoy investigating problems, finding solutions and building great customer relationships, we'd love to hear from you. What will you be doing? As a 2nd Line Customer Support Analyst, you'll support customers throughout their journey with IRIS Financials applications. ...

OneSchool Global UK, we're looking for an IT Support Analyst to join our friendly and collaborative IT team, supporting colleagues and students across 23 campuses and our Regional Support Office. This is a fantastic opportunity for someone who enjoys variety, problem solving … looking for someone who combines strong technical skills with a customer-focused approach. You will have experience in a 1st or 2nd line support role and enjoy working in a fast-paced environment where you can make a real difference to users every day. ...

from you.Provide Level 2 IT support to all Antares Global staff, taking ownership of incidents, problems and service requests that require second-line technical investigation and resolution. The role is not primarily responsible for initial service desk triage but may be required from time to time. … SharePoint and OneDrive.* Knowledge of Service Management tools, systems and procedures.* Strong troubleshooting and analytical skills, with the ability to investigate and resolve second-line technical issues.* Working knowledge of PowerShell scripting for administration and support.* Practical experience creating, maintaining and troubleshooting Microsoft Power Automate flows, approvals ...

leading software solutions provider in Sutton Coldfield seeks a Support Analyst to deliver 2nd line support for business applications. The role involves troubleshooting, documenting processes, and supporting various technologies. Ideal candidates will have exposure to IIS, SQL Server, and scripting. This ...

Capita in Darwen is recruiting an onsite Desktop Support Analyst to provide hands‐on 2nd line IT support for desktops, laptops, tablets and mobile devices from our Darwen office. You will troubleshoot issues, provision new equipment, support Intune managed … with teams to meet SLAs. This permanent role follows a 7.5‐hour day pattern with occasional after‐hours work and the ability to support end users and office moves as needed. #J-18808-Ljbffr ...

Anchor Hanover Group in Bradford is seeking an experienced 2nd Line Support Analyst to join our IT Service Desk. You will escalate issues, provide expert technical support for Windows, M365 and identity management, and help improve ServiceNow workflows. You will support ...

Support Analyst to join the Infrastructure and Security Team at our South Shields head office. You will provide 1st/2nd line and desktop support across multiple sites globally, aiming for first-time fixes and ownership through resolution. Responsibilities include incident … management, hardware support, user account handling, and basic network tasks. The role offers hybrid working, training opportunities, and staff benefits. #J-18808-Ljbffr ...

public sector technology company is seeking a Service Support Analyst to provide 2nd line support. You will be responsible for resolving issues, improving services, and providing technical expertise in a collaborative environment. The ideal candidate has a strong IT and customer service background ...

OneSchool Global UK is seeking an IT Support Analyst to join our busy IT team across 23 campuses and our Regional Support Office in Warwick, moving to Coventry (CV7) in 2026. The role covers first and second line support, plus … onboarding tasks, ensuring a smooth, secure IT experience for staff and students. You will troubleshoot a broad range of hardware and software, support Microsoft 365 services, and help maintain campus technology with a strong customer-focused approach. #J-18808-Ljbffr ...

Elevate Cloud is seeking a Support Analyst to join our Technical Services team in a fast-paced MSP environment. You will deliver first and second-line support, troubleshoot Windows and Microsoft 365 issues, and help keep our customers online and productive. Ideal ...

Group in Doncaster is seeking an IT Support Analyst to provide second-line technical support across the business. You will manage hardware, software and system issues and act as escalation point for the 1st Line Service Desk. Prior experience within ...

Babcock International in Bristol is seeking a Service Desk Analyst to provide high-quality 1st & 2nd line application support across a portfolio of bespoke and commercial software. The role sits in the Digital Solutions team, with on-site and hybrid working arrangements, supporting … shifts Monday to Friday. You will resolve incidents, manage user access, and contribute to service performance in line with ITSM standards, collaborating with stakeholders across the business to ensure #J-18808-Ljbffr ...

Torfaen County Borough Council is seeking a Schools Desktop Support Analyst for Croesyceiliog School. The role supports schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport with a base at Croesyceiliog School. You will join the SRS Education Team delivering SLAs and project work as needed. … post emphasizes responsive desktop support, clear communication, and collaboration across multi-site teams within a public sector ICT environment. #J-18808-Ljbffr ...

Vistry Group is seeking a Service Desk Analyst to join our Cheltenham team. You will provide first-line and second-line IT support, resolving incidents on the initial call where possible and escalating others to the appropriate teams. The role offers agile ...

Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. We are seeking an IT Analyst to join the Operations - IT team in Bolton. This permanent on-site role focuses on delivering reliable end-user support, account and device management ...

versions Advanced network troubleshooting Firewall configuration DNS, DHCP, TCP/IP and internet routing IT best practices and configurations Role: Providing escalation support to the help desk Setup and configuration – Servers, firewalls, routers, wifi Help with project planning and implementation Going to site to help with installations ...

seeking a Workplace Operations Analyst to join our Workplace Platforms team in Milton Keynes. You'll play a key part in keeping our colleagues productive by making sure the devices, software and collaboration tools they rely on every day work reliably. This is a hands-on role combining … remote and face-to-face support click apply for full job details ...