1 to 25 of 27 2nd Line Support Analyst Jobs in the UK excluding London

/Hessle area Salary: £28,000 - £32,000 per annum (DOE) Job Type: Permanent, Full-time Castle Employment Group is recruiting for an experienced 2nd Line IT Support Analyst to join an established and growing technology business in the Hull/Hessle area … more complex IT issues, working across different technologies and delivering excellent customer service. Working as part of an experienced technical team, you'll provide 2nd Line support to a variety of customers, resolving technical issues across Microsoft 365, Windows Server and networking environments. This role ...

Service Desk Analyst - 1st & 2nd Line Support - Permanent c£30k - £35k + Excellent Benefits Package. North Cambridgeshire - 4 Days Per Week Onsite. Must be Eligible to work in the UK. Seeking to secure a technically capable, customer-focused IT Service Desk Analyst with 1st & some 2nd Line IT Support experience to join the Business Systems team of a leading international organisation. The role will involve delivering hands-on technical support across Microsoft 365, Cloud Services, Windows devices, Business Applications, User Account Administration ...

About the job 2nd Line Application Support Analyst 2nd Line Application Support Analyst Flexible hybrid working 1 day per month in office minimum An experienced Application Support Analyst is required to join … to enhance our clients tight-knit technology team. The role. As a Application Support Analyst, you will deliver 2nd line IT and Application Support alongside being involved in on-going project work. Day to day, you can expect ...

Specification – IT Support Analyst (2nd Line) Location: Brixworth, Northamptonshire Employment Type: Permanent/Fixed-Term Contract- Work Arrangement: Fully Onsite (100% office-based) Start Date: ASAP Salary: £30,000-32,000, plus training opportunities and company benefits About the Role An exciting opportunity … arisen for an experienced 2nd Line IT Support Analyst to provide technical support at a client site in Brixworth. The successful candidate will have previous experience working within an IT Support or Service Desk environment, with the ability ...

2nd Line Support Analyst in High Wycombe required Location: High Wycombe Hybrid working: 3x in the office, 2x from home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking … 2nd Line Support Analyst to join our helpdesk team in High Wycombe . If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you. What You’ll Be Doing You will deliver high ...

needs of large-scale organisations. In this realm, managed services play a pivotal role by providing enterprise customers with end-to-end IT support, including network and connectivity management, cloud and hosting solutions, cybersecurity, unified communications, and continuous IT support. These services ensure robust infrastructure management, proactive monitoring … involves proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the 2nd Line Team Leader, your responsibilities will include a mix of proactive monitoring and maintenance, as well as business-as-usual support. ...

expertise with the team, and play a key role in maintaining a reliable and efficient IT service. What you’ll be responsible for Providing 2nd line technical support, diagnosing and resolving a wide range of hardware, software and end-user issues. Configuring, deploying and supporting … service. Ensuring all work is carried out in line with IT security standards, policies and best practice. Taking part in the 2nd Line on-call rota (approximately one weekend in every five) to provide out-of-hours support when required. We’re looking ...

Specification - IT Support Analyst (2nd Line) Location: Brixworth, Northamptonshire Employment Type: Permanent/Fixed-Term Contract- Work Arrangement: Fully Onsite (100% office-based) Start Date: ASAP Salary: £30,000-32,000, plus training opportunities and company benefits About the Role An exciting opportunity … arisen for an experienced 2nd Line IT Support Analyst to provide technic click apply for full job details ...

2nd Line Support Analyst Department: Service Desk Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Bhavana Mistry Description The primary objective of this 2nd line service desk role is to act as a single point of contact between … provided and the users. You will be responsible for managing cases, incidents, and service requests, ensuring they are logged, tracked, and resolved in line with agreed processes and service levels. The role also involves maintaining clear and effective communication with users throughout the lifecycle of their requests. This ...

OneSchool Global UK, we're looking for an IT Support Analyst to join our friendly and collaborative IT team, supporting colleagues and students across 23 campuses and our Regional Support Office. This is a fantastic opportunity for someone who enjoys variety, problem solving … looking for someone who combines strong technical skills with a customer-focused approach. You will have experience in a 1st or 2nd line support role and enjoy working in a fast-paced environment where you can make a real difference to users every day. ...

Castle Employment Group is seeking an experienced 2nd Line IT Support Analyst to join our Hull/Hessle area team. You will troubleshoot across Microsoft 365, Windows Server and networks, delivering high-quality customer service and technical support. The role suits someone with … strong technical background in 2nd/3rd line support, MSP experience preferred, and a commitment to ongoing training and career development. #J-18808-Ljbffr ...

leading software solutions provider in Sutton Coldfield seeks a Support Analyst to deliver 2nd line support for business applications. The role involves troubleshooting, documenting processes, and supporting various technologies. Ideal candidates will have exposure to IIS, SQL Server, and scripting. This ...

Sharp Business Systems France is looking for a 2nd Line Support Analyst to join their team in High Wycombe. This role involves delivering high-quality technical support while managing support tickets and maintaining strong client communication. Ideal candidates will … have at least 2 years of IT support experience and a passion for developing technical skills. Benefits include extensive annual leave and opportunities for career development. #J-18808-Ljbffr ...

Capita in Darwen is recruiting an onsite Desktop Support Analyst to provide hands‐on 2nd line IT support for desktops, laptops, tablets and mobile devices from our Darwen office. You will troubleshoot issues, provision new equipment, support Intune managed … with teams to meet SLAs. This permanent role follows a 7.5‐hour day pattern with occasional after‐hours work and the ability to support end users and office moves as needed. #J-18808-Ljbffr ...

Anchor Hanover Group in Bradford is seeking an experienced 2nd Line Support Analyst to join our IT Service Desk. You will escalate issues, provide expert technical support for Windows, M365 and identity management, and help improve ServiceNow workflows. You will support ...

Scania UK is seeking an experienced 2nd Line IT Support Analyst to join our IT team in Milton Keynes. You will provide escalation-ready technical support across desktop, collaboration, and network tools, ensuring incidents are resolved promptly and security standards ...

Support Analyst to join the Infrastructure and Security Team at our South Shields head office. You will provide 1st/2nd line and desktop support across multiple sites globally, aiming for first-time fixes and ownership through resolution. Responsibilities include incident … management, hardware support, user account handling, and basic network tasks. The role offers hybrid working, training opportunities, and staff benefits. #J-18808-Ljbffr ...

ParentPay Group in Coventry delivers 2nd line support by acting as a single point of contact for users. You will manage incidents and service requests, ensuring logging, tracking and timely resolution with clear communication The role requires strong interpersonal skills, ITSM knowledge, and experience with ...

OneSchool Global UK is seeking an IT Support Analyst to join our busy IT team across 23 campuses and our Regional Support Office in Warwick, moving to Coventry (CV7) in 2026. The role covers first and second line support, plus … onboarding tasks, ensuring a smooth, secure IT experience for staff and students. You will troubleshoot a broad range of hardware and software, support Microsoft 365 services, and help maintain campus technology with a strong customer-focused approach. #J-18808-Ljbffr ...

Elevate Cloud is seeking a Support Analyst to join our Technical Services team in a fast-paced MSP environment. You will deliver first and second-line support, troubleshoot Windows and Microsoft 365 issues, and help keep our customers online and productive. Ideal ...

Group in Doncaster is seeking an IT Support Analyst to provide second-line technical support across the business. You will manage hardware, software and system issues and act as escalation point for the 1st Line Service Desk. Prior experience within ...

Torfaen County Borough Council is seeking a Schools Desktop Support Analyst for Croesyceiliog School. The role supports schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport with a base at Croesyceiliog School. You will join the SRS Education Team delivering SLAs and project work as needed. … post emphasizes responsive desktop support, clear communication, and collaboration across multi-site teams within a public sector ICT environment. #J-18808-Ljbffr ...

Vistry Group is seeking a Service Desk Analyst to join our Cheltenham team. You will provide first-line and second-line IT support, resolving incidents on the initial call where possible and escalating others to the appropriate teams. The role offers agile ...

seeking a Workplace Operations Analyst to join our Workplace Platforms team in Milton Keynes. You'll play a key part in keeping our colleagues productive by making sure the devices, software and collaboration tools they rely on every day work reliably. This is a hands-on role combining … work closely with our engineering teams on more complex problems. It's a great opportunity for someone with a solid grounding in IT support who wants to build their skills in modern workplace technology. What you'll be doing Providing second-line support ...

Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. We are seeking an IT Analyst to join the Operations - IT team in Bolton. This permanent on-site role focuses on delivering reliable end-user support, account and device management ...