14 of 14 2nd Line Support Analyst Jobs in the UK excluding London

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. … Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems … Group Policy Exchange (on premises) Virtualisation (VMware preferable) Change process and ticketing system experience Good communicator Other Exp Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking basics Exposure More ❯

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. … Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems … basic infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking More ❯

Social network you want to login/join with: IT Support Analyst (1st/2nd line), altrincham col-narrow-left Client: Location: altrincham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: If you have around … Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security, Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems … basic infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking More ❯

Second Line Support Analyst Location: Nottingham (fully onsite) Salary: £28,000 - £31,000 Clearance: SC Cleared or eligible Shifts: 24/7 rotating pattern A well-established IT services provider is seeking several Second Line Support Analysts to join its Technical Operations Command Centre in Nottingham. These roles come as … site role and would suit candidates with prior infrastructure support experience who are looking to develop their skills in a secure, enterprise-grade setting. Key Responsibilities Deliver 2nd line support across a broad range of IT infrastructure technologies Monitor alerts and events, manage batch processing, and respond proactively to incidents Work to meet … call and incident management systems Collaborate with peers to improve operational efficiency and service quality Essential: SC clearance or eligibility to obtain Hands-on experience or exposure to second-line support in an enterprise IT environment Comfortable working in a 24/7 rotating shift model Familiarity with technologies such as SQL, Wintel, messaging systems, patching More ❯

Advance Your IT Career as a 2nd Line Support Engineer! Intercity is growing and so can your career. Were looking for a skilled and motivated 2nd Line Support Engineer to join our high-performing Service Desk team. If youre passionate about solving complex IT issues, supporting a wide range of … technologies, and delivering exceptional customer service, this is your opportunity to thrive. As a 2nd Line Support Engineer, youll be the escalation point for our 1st Line team, tackling more advanced incidents and requests. Youll work across a diverse technical landscape from Microsoft 365 and Azure to EPOS systems and network troubleshooting ensuring … and to the highest standards. Youll also collaborate with third-party suppliers and internal teams to get to the root of multi-faceted IT challenges. Key Responsibilities as a 2nd Line Support Engineer: Provide expert support via phone, email, and remote access. Diagnose and resolve escalated incidents and service requests. Create and maintain More ❯

Job Summary: I am seeking a skilled and proactive 2nd Line IT Support Specialist to deliver technical support across regulated production and laboratory environments. Acting as a key liaison between the IT Helpdesk and end users, you will provide second-line support for business-critical systems and validated devices. … Responsibilities include issue resolution, compliance with validation and quality standards, and ensuring minimal operational disruption. Key Responsibilities: Provide second-line support in regulated areas (e.g., labs, packaging, production systems) Troubleshoot and resolve hardware, software, and infrastructure issues Capture and document detailed incident information Collaborate with senior technical teams and external vendors Support installation/… validated and non-validated systems Assist in patching, updates, and system maintenance Ensure adherence to validation standards such as CSV, GxP, and 21 CFR Part 11 Maintain accurate support records via the helpdesk system Provide onboarding and training to end users Identify and propose improvements in IT services and system performance Essential Qualifications Recognised IT certifications (e.g., CompTIA More ❯

2nd Line Support Analyst | Poole | Competitive DOE As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration … with a growing team on diverse technical disciplines. As a 2nd Line Support Analyst, you’ll benefit from: Competitive Salary: depending on experience, plus team bonuses. Flexible Work Hours: Compensation for work outside standard business hours with time-off-in-lieu or overtime pay. Participation in an on-call rotation may be required. … platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Analyst, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft More ❯

2nd Line IT Support Advisor Salary DOE Truro – hybrid working. We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore … looking to join a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements: Experience in a 2nd line support capacity – telephone, email etc. Office 365/Azure Active Directory Exchange Networking – DNS, Firewalls, Routers Customer focused Desired Skills: Certifications – MCITP, CompTIA, Network+ More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you … with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first … able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an More ❯

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm in Birmingham … levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support … Bit locker) End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) Desktop Support Analyst/2nd Line Support Analyst More ❯

Cloud Marketplace 2nd Line Support Analyst Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our IT Team IT systems play a pivotalrole in Softcat's success. As our business grows and evolves it … infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. A Cloud Marketplace 2nd LineSupport Analyst focuses on providing advanced technicalsupport for cloud-based systems and services As a Cloud Marketplace 2nd Line Support Analyst , you'll be responsible for: Respond to 2nd line support issueswithin customer Service Level Agreements (SLAs) Diagnose and resolve technical problemsrelated to cloud services, including issues with virtual machines, storage, and networking Monitor cloud systemsand proactively identify and resolve issues Escalate unresolved issuesto 3rd Line Support or Cloud Service More ❯

Cloud Marketplace 2nd Line Support Analyst Join to apply for the Cloud Marketplace 2nd Line Support Analyst role at Softcat . About the Role Softcat is seeking a Cloud Marketplace 2nd Line Support Analyst to provide advanced technical support … responsible for responding to support issues, diagnosing problems, monitoring cloud systems, escalating unresolved issues, documenting activities, and collaborating with teams to manage cloud solutions. Responsibilities Respond to 2nd line support issues within SLAs. Diagnose and resolve technical problems related to cloud services, including virtual machines, storage, and networking. Monitor cloud systems and proactively … identify issues. Escalate unresolved issues to 3rd Line Support or Cloud Service Providers. Document support activities and maintain a knowledge base. Collaborate with cross-functional teams to manage and deploy cloud solutions. Requirements Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud). Experience with C#, MVC, RESTful APIs, and JSON. Experience with More ❯

Support the UK's most automated distribution centre with 2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our … a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You’re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You’re comfortable with automation vendors, or eager to learn the systems that power them. What you’ll be … doing: Providing on-site 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with warehouse, engineering, and IT teams Learning automation terms and systems (full training provided) What we’re looking More ❯

2nd Line Application Support Analyst Our prestigious client are seeking an experienced 2nd line Application Support Analyst to support the maintenance, analysis, and enhancement of business-critical applications.We are seeking a skilled 2nd Line Application Support Analyst … advanced support for critical business applications. The ideal candidate will have strong SQL skills and proven experience in incident triage, issue resolution, and escalation. Key Responsibilities: Provide 2nd line support for business applications, resolving incidents and service requests. Use SQL to investigate and resolve data-related issues. Triage and prioritise incoming issues, ensuring … accurate documentation and timely escalation when needed. Collaborate with development, infrastructure, and 3rd line teams to resolve complex problems. Maintain clear communication with stakeholders and end-users throughout the incident lifecycle. Familiarity with service management tools (e.g., ServiceNow, JIRA). This is an Umbrella only contract and requires 3 days per week on client site in Hampshire. More ❯