1 to 25 of 35 2nd Line Support Engineer Jobs in London

IT Support Engineer - 3rd Line - 2nd Line Support - Circa £36k + Benefits Package. Onsite. Hampton Court, Greater London. Permanent. Onsite - Monday to Friday during Term Time/School Holiday Periods - reduced working hours & flexibility to work from home. *Must have Education Sector experience. *Must be Eligible to work in … the UK. Leading School is seeking to secure a 3rd Line - 2nd Line IT Support Engineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer … Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software More ❯

IT Support Engineer - 3rd Line - 2nd Line Support. Permanent. T6/MN/1247884. £36k + Benefits Package. 📍 Location: Onsite - Hampton Court, Greater London. 📍 Onsite Working: Monday to Friday during Term Time/School Holiday Periods - reduced working hours & flexibility to work from home. *Must have Education Sector experience. *Must be … Eligible to work in the UK. Leading School is seeking to secure a 3rd Line - 2nd Line IT Support Engineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT … Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software More ❯

Job Title: 2nd Line IT Support Engineer - Local Government Location: South-West London Contract Duration: Initial 2 months Day Rate: £250 per day (Inside IR35) Start Date: 17th March 2025 Work Arrangement: Office-based (No remote working) Salt Recruitment is currently seeking an experienced 2nd Line IT Support … with strong troubleshooting skills and a background in public sector or corporate IT environments to provide hands-on support in a fast-paced setting. Key Responsibilities: Provide 2nd line IT support , troubleshooting both hardware and software issues. Support and maintain Windows 10, Windows Server OS, Azure, Intune, and Microsoft 365 . … party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting hardware and mobile devices . Knowledge of More ❯

for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite … expected to work from the office in Covent Garden and support the Help Desk with incoming tickets. There will also be opportunities to progress into a second line role once you’re proven in your current position. ABOUT THE COMPANY The company is a well-established, London based boutique MSP that manages the IT Infrastructure for … First Call Resolution/FCR wherever possible. SALARY (First Line Support Position): £28,000 - £35,000 per annum (depending on experience) + Benefits SALARY (Second Line Support Position): £35,000 - £45,000 per annum (depending on experience) + Benefits LOCATION: Covent Garden, London (WC2E) (This is an Office based role with site More ❯

for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite … expected to work from the office in Covent Garden and support the Help Desk with incoming tickets. There will also be opportunities to progress into a second line role once you’re proven in your current position. ABOUT THE COMPANY The company is a well-established, London based boutique MSP that manages the IT Infrastructure for … First Call Resolution/FCR wherever possible. SALARY (First Line Support Position): £28,000 - £35,000 per annum (depending on experience) + Benefits SALARY (Second Line Support Position): £35,000 - £45,000 per annum (depending on experience) + Benefits LOCATION: Covent Garden, London (WC2E) (This is an Office based role with site More ❯

When registering to this job board, you will be redirected to the online application form. Please ensure that this is completed in full to facilitate review of your application. 2nd Line IT Support Engineer Location: Based in Stanmore/Berkshire - onsite Salary: £32,868 - £36,519 per annum, depending on experience. Job Level … 5B We're seeking an experienced 2nd Line IT Support Engineer to work as part of a team providing 1st and 2nd line remote and on-site support across London and a site in Berkshire. The ideal candidate will have extensive experience in Windows Server and Desktop focused … to work independently and provide team feedback. Strong documentation skills. Attention to detail, self-motivation, and excellent timekeeping. Interview Process 1st stage: 20-minute screening call via MS Teams. 2nd stage: On-site interview with the Hiring Manager and a team member. If interested, apply now. Our recruitment team will contact shortlisted candidates. We may close this vacancy early More ❯

Job Title: 1st/2nd Line IT Support Engineer Location: South East London Salary: £25,000 - £28,000 per annum Job Type: Full-time, Permanent About the Role: We are seeking a motivated and customer-focused 1st/2nd Line IT Support Engineer to join our … both remote and deskside support across a range of hardware and software platforms, escalating more complex issues to senior engineers where necessary. Key Responsibilities: Provide 1st and 2nd line technical support for desktops, laptops, mobile devices, printers, and network issues. Manage and resolve support tickets in a timely and professional manner. … issue resolution. Maintain IT documentation and asset registers. Support users via phone, email, remote desktop, and in person. Key Skills & Experience: Previous experience in a 1st or 2nd line IT support role (minimum 1 year preferred). Strong working knowledge of: Windows 10/11 Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Active Directory More ❯

Job Description My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯

Second Line Support Engineer - MSP Experience - 5 days a week on site About Us We provide critical technology solutions built on solid foundations. We help organisations that rely on technology for critical operations, achieve and maintain a high-performance steady state. We have delivered projects for almost every police force and law enforcement agency … recognise that this is key to building a sustainable, investible business. The majority of staff work remotely with occasional office days, and we have systems in place to support employees to achieve their best work no matter their location. About the role The primary purpose is to build, sustain and continually improve an efficient, effective and profitable service … an “expert” in the IT Service Management functions with ConnectWise. Continuously improve on process and efficiency within SOP’s and ConnectWise. Required skills Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role. Able to implement, manage and improve an IT Service Management Platform – ideally having had direct experience of ConnectWise. More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line … on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft … quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line … on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft … quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki More ❯

1st/2nd Line Support Engineer MS365 CERTIFIED (MS-900) Office 365, Windows Server, Active Directory, Group Policy, Exchange, MS-102, MS-900, VMware, Hyper-V, BackUp, Routing, Switching, Firewalls. My client is a growing IT Managed Services Provider that are in the market for a 1st/2nd Line Support Engineer. As 1st/2nd Line Support Engineer they need someone M365 CERTIFIED (MS-900). As 1st/2nd Line Support Engineer you will have strong client facing/soft skills and be a natural troubleshooter with a broad range … MSP with a solid client base and "hands on" directors. Great opportunity for someone to come in and expand on their technical skills and grow their career. 1st/2nd Line Support Engineer - M365 CERTIFIED (MS-900) Office 365, Windows Server, Active Directory, Group Policy, Exchange, MS-102, MS-900, VMware, Hyper-V More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line … on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft … quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki More ❯

2nd Line Desktop Support Engineer £30,000 + On-call Allowance Brentford (On-site) Are you a hands-on 2nd Line Desktop Support Engineer who thrives in a professional, fast-paced IT support environment? We’re looking for someone with strong troubleshooting skills, excellent … end-user support capabilities, and confidence across Windows 11, O365 and device builds. This is a full-time, permanent 2nd Line Desktop Support Engineer role based at a high-profile site near Brentford. You’ll be providing onsite 2nd Line Support, managing user tickets, escalating issues … builds. You’ll also take part in a paid on-call rota (1 in 4 weeks), with some occasional travel to nearby sites. What you’ll be doing: • Resolving 2nd line support queries across desktop, network and mobile environments • Building laptops/PCs using tools such as Intune Autopilot or SCCM • Supporting Office 365, Windows More ❯

2nd Line Desktop Support Engineer £30,000 + On-call Allowance Brentford (On-site) Are you a hands-on 2nd Line Desktop Support Engineer who thrives in a professional, fast-paced IT support environment? We’re looking for someone with strong troubleshooting skills, excellent … and confidence across Windows 11, O365 and device builds. This is a full-time, permanent role based at a high-profile site near Brentford. You’ll be providing onsite 2nd Line Support, managing user tickets, escalating issues, and performing physical device builds. You’ll also take part in a paid on-call rota (1 in … weeks), with some occasional travel to nearby sites. What you’ll be doing: Resolving 2nd line support queries across desktop, network and mobile environments Building laptops/PCs using tools such as Intune Autopilot or SCCM Supporting Office 365, Windows 11 and AV tools like Zoom/MS Teams Troubleshooting remote access (VPN) and mobile More ❯

2nd Line Desktop Support Engineer£30,000 + On-call AllowanceBrentford (On-site) Are you a hands-on 2nd Line Desktop Support Engineer who thrives in a professional, fast-paced IT support environment? We’re looking for someone with strong troubleshooting skills, excellent end … capabilities, and confidence across Windows 11, O365 and device builds.This is a full-time, permanent role based at a high-profile site near Brentford. You’ll be providing onsite 2nd Line Support, managing user tickets, escalating issues, and performing physical device builds. You’ll also take part in a paid on-call rota (1 in … weeks), with some occasional travel to nearby sites. What you’ll be doing: Resolving 2nd line support queries across desktop, network and mobile environments Building laptops/PCs using tools such as Intune Autopilot or SCCM Supporting Office 365, Windows 11 and AV tools like Zoom/MS Teams Troubleshooting remote access (VPN) and mobile More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f … you answered yes, then we may have the role for you! An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They … requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and More ❯

Join to apply for the 2nd Line Remote Support Engineer role at Razorblue Group Join to apply for the 2nd Line Remote Support Engineer role at Razorblue Group Get AI-powered advice on this job and more exclusive features. We are looking for a 2nd Line Remote Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers– diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met … time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Razorblue Group by 2x Get notified about new Second Line Support Engineer jobs in United Kingdom . London, England, United Kingdom 1 week ago Hounslow, England, United Kingdom 2 weeks ago London, England, United More ❯

2nd Line Support Engineer London, 4/5 days onsite £30,000 - £40,000 MSP The role: Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems. Offering technical maintenance and support for all IT hardware and software used by end users. … comprehensive diagnostics with end users to facilitate ticket resolution and project completion. Performing regular maintenance and patching of infrastructure, endpoints, and servers. Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes. Onsite technical support that will require the capability to confidently and More ❯

1st & 2nd Line Support - Manchester X 2 Are you a proactive IT professional passionate about user support and technology improvement? We're looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you'll help drive efficiency, resilience, and user … and vendor contract management. Take part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support … Ready to Apply? If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we'd love to hear from you. 1st & 2nd Line Support - Manchester X 2 #J-18808-Ljbffr More ❯

2nd Line Support Engineer Contractor to join a fantastic Creative Agency located near Angel, Islin gton Train Station . This is an on-site role, Monday to Friday, providing essential support to over 200 users. The Role: As a key member of the IT team, you'll be the first point … of contact for all face-to-face and remote end-user issues. Your responsibilities will include: Providing comprehensive 2nd line support, resolving a wide range of technical issues for over 200 users. Identifying opportunities for IT process improvements and efficiency gains. Managing staff accounts and access permissions. Conducting IT inductions for all new starters. About … Networking essentials: WAN/LAN/DNS Slack & Zoom administration Jamf (for Apple device management) Support for Adobe Creative Cloud applications If you're a proactive 2nd Line Engineer with a passion for creative environments, we'd love to hear from you! To Apply: Please submit your CV outlining your relevant experience. More ❯

Level 2 Service Desk Engineer Central London - Onsite £38,000 - £42,000 + Paid certifications + Excellent Benefits package! Are you looking to join a fast-paced … environment where learning + development is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will be tasked with … performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. You'll also provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user training as required and ensure site technical documentation is maintained. Main Responsibilities: You will enable the smooth running of client's systems and More ❯

Onsite IT Field Support Engineer who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider. SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 Bonus + Benefits LOCATION: Battersea, London (SW11) You will … mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an OnsiteIT Field Support Engineerwho has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support. Working as the Onsite IT Field Support Engineer you will provide desktop support for all issues while responding to first line and second line service tickets. As a successful candidate you will work with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty More ❯

your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from McGregor Boyall Consultant - Infrastructure, Cloud & DevOps at McGregor Boyall 2nd Line Support Engineer London, 4/5 days onsite MSP The role: Effectively managing workload and prioritising multiple open tickets simultaneously while adhering … Full-time Job function Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at McGregor Boyall by 2x Get notified about new Second Line Support Engineer jobs in City Of London, England, United Kingdom . London, England, United Kingdom 3 weeks ago City Of London, England, United Kingdom … United Kingdom 1 week ago London, England, United Kingdom 7 months ago London, England, United Kingdom 1 week ago IT Support Engineer with 1st and 2nd Level Support London, England, United Kingdom 2 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom More ❯

Must drive and own a vehicle - on site 5 days a week and need a car to get there Support Technician, Helpdesk, 1st & 2nd line, Microsoft/Windows, Hardware & Software, AD, ITIL Foundation & CompTIA. A financial services firm is seeking a reliable and skilled IT Support Engineer to cover 1st & 2nd line support. This mid-level role ensures the smooth operation of their desktop environment and IT systems. You will provide timely support and maintenance for desktop software and hardware within the organisation, involving troubleshooting hardware issues, installing and configuring software applications, and ensuring user … workstations operate efficiently and securely. Key responsibilities include resolving user-reported issues, managing hardware inventories, assisting with software updates, and maintaining endpoint security compliance. Key Responsibilities: Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment) Administer and troubleshoot Active Directory Set up and maintain desktops, laptops, printers, and mobile devices More ❯