2ndLineSupportEngineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time | Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2ndLineSupport … private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software... Your Role As a 2ndLineSupportEngineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams … and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2ndline technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with More ❯
2ndLine IT SupportEngineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2ndLine IT SupportEngineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2ndlinesupport tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support … Exchange, OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2ndline or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune More ❯
2ndLine IT SupportEngineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2ndLine IT SupportEngineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2ndlinesupport tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support … Exchange, OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2ndline or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune More ❯
City of London, Greater London, UK Hybrid / WFH Options
TrueNorth®
2ndLine IT SupportEngineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2ndLine IT SupportEngineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2ndlinesupport tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support … Exchange, OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2ndline or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune More ❯
City of London, London, United Kingdom Hybrid / WFH Options
TrueNorth®
2ndLine IT SupportEngineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2ndLine IT SupportEngineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2ndlinesupport tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support … Exchange, OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2ndline or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune More ❯
london, south east england, united kingdom Hybrid / WFH Options
TrueNorth®
2ndLine IT SupportEngineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2ndLine IT SupportEngineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2ndlinesupport tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support … Exchange, OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2ndline or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
TrueNorth®
2ndLine IT SupportEngineer – Up to £45,000 | West London | Hybrid | Permanent We’re looking for a 2ndLine IT SupportEngineer to join a global investment management firm based in West London , providing escalation-level IT support and ensuring seamless service delivery … role and you must be based in, or within commutable distance to West London - this is a hybrid role 2-3 days onsite. What You’ll Do Resolve escalated 2ndlinesupport tickets and maintain strong SLAs Deliver VIP support to senior stakeholders Manage Windows 11 endpoints, Intune, and Autopilot deployments Support … Exchange, OneDrive) Collaborate with the global infrastructure team on automation and cloud projects Maintain technical documentation and knowledge base materials What We’re Looking For Strong experience in a 2ndline or escalation IT support role Strong Microsoft 365 and endpoint management skills Excellent troubleshooting across hardware, software, and networking Hands-on experience with Intune More ❯
Wimbledon, London, England, United Kingdom Hybrid / WFH Options
Xact Placements Limited
Job Title: 2ndLine Cloud SupportEngineer (Microsoft Stack) Location: Wimbledon, London (Hybrid Working Options Available) Employment Type: Full-Time/Permanent About the Role: My client are looking for an experienced and proactive 2ndLine Cloud SupportEngineer with a strong background in Microsoft technologies … role where you'll support a variety of cloud-based environments, primarily Microsoft 365 and Azure, while also handling networking, security, and automation tasks. Key Responsibilities: Provide 2ndlinesupport for cloud-based infrastructure and services, primarily within the Microsoft ecosystem (M365/Azure). Troubleshoot and resolve issues related to SharePoint Online … language. Contribute to documentation, knowledge sharing, and process improvement initiatives. Occasionally assist with project-based work such as migrations or security audits. Essential Skills & Experience: Proven experience in a 2ndlinesupport or similar technical role. Solid knowledge of Microsoft 365 services, particularly SharePoint Online . Experience dealing with account security breaches and recovery processes. More ❯
2ndLineSupportEngineer Teddington Up to £40k MSP Experience essential Are you a problem-solver with a passion for technology and keen to get involved in project work? Our client is on the hunt for a skilled 2ndLineSupportEngineer to join their growing … IT support team in Teddington. If you ve got solid MSP experience, thrive in fast-paced environments, and want to work hands-on with the latest Microsoft cloud technologies - this could be your next big move. In this role, you ll be the go to expert for a diverse client base across multiple sectors. You … ll handle complex support requests, keep systems running at peak performance, and play a key role in delivering secure, efficient, and scalable IT solutions. Key Responsibilities: Deliver 2ndline technical support across multiple devices, platforms, and services. Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure. Manage and resolve supportMore ❯
2ndLineSupportEngineer Teddington Up to £40k MSP Experience essential Are you a problem-solver with a passion for technology and keen to get involved in project work? Our client is on the hunt for a skilled 2ndLineSupportEngineer to join their growing … IT support team in Teddington. If you’ve got solid MSP experience, thrive in fast-paced environments, and want to work hands-on with the latest Microsoft cloud technologies - this could be your next big move. In this role, you’ll be the go to expert for a diverse client base across multiple sectors. You … ll handle complex support requests, keep systems running at peak performance, and play a key role in delivering secure, efficient, and scalable IT solutions. Key Responsibilities: Deliver 2ndline technical support across multiple devices, platforms, and services. Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure. Manage and resolve supportMore ❯
1st and 2ndLine Technical SupportEngineer with around 3-4 years of experience sought by a major Global Hedge Fund. Based in Central London, with four days per week onsite, you will join a small, highly proactive and logical problem-solving team providing 1st and some 2ndlinesupport … trust and confidence, with high energy and enthusiasm who enjoys learning in a flat non-bureaucratic environment with state-of-the art platforms. You will need: Excellent 1st linesupport skills and experience Be a logical problem solver with fantastic communication skills High … energy, enthusiastic, proactive, curious, driven, and enjoy working through challenges and puzzles. Experienced working in a high performance, fast-paced, and demanding environment with a level of autonomy. Any 2ndlinesupport experience is highly desirable Any experience writing PowerShell scripts and automating repetitive tasks is highly desirable. This is an outstanding opportunity for a More ❯
1st and 2ndLine Technical SupportEngineer with around 3-4 years of experience sought by a major Global Hedge Fund. Based in Central London, with four days per week onsite, you will join a small, highly proactive and logical problem-solving team providing 1st and some 2ndlinesupport … trust and confidence, with high energy and enthusiasm who enjoys learning in a flat non-bureaucratic environment with state-of-the art platforms. You will need: Excellent 1st linesupport skills and experience Be a logical problem solver with fantastic communication skills High … energy, enthusiastic, proactive, curious, driven, and enjoy working through challenges and puzzles. Experienced working in a high performance, fast-paced, and demanding environment with a level of autonomy. Any 2ndlinesupport experience is highly desirable Any experience writing PowerShell scripts and automating repetitive tasks is highly desirable. This is an outstanding opportunity for a More ❯
1st and 2ndLine Technical SupportEngineer with around 3-4 years of experience sought by a major Global Hedge Fund. Based in Central London, with four days per week onsite, you will join a small, highly proactive and logical problem-solving team providing 1st and some 2ndlinesupport … trust and confidence, with high energy and enthusiasm who enjoys learning in a flat non-bureaucratic environment with state-of-the art platforms. You will need: Excellent 1st linesupport skills and experience Be a logical problem solver with fantastic communication skills High … energy, enthusiastic, proactive, curious, driven, and enjoy working through challenges and puzzles. Experienced working in a high performance, fast-paced, and demanding environment with a level of autonomy. Any 2ndlinesupport experience is highly desirable Any experience writing PowerShell scripts and automating repetitive tasks is highly desirable. This is an outstanding opportunity for a More ❯
1st and 2ndLine Technical SupportEngineer with around 3-4 years of experience sought by a major Global Hedge Fund. Based in Central London, with four days per week onsite, you will join a small, highly proactive and logical problem-solving team providing 1st and some 2ndlinesupport … trust and confidence, with high energy and enthusiasm who enjoys learning in a flat non-bureaucratic environment with state-of-the art platforms. You will need: Excellent 1st linesupport skills and experience Be a logical problem solver with fantastic communication skills High … energy, enthusiastic, proactive, curious, driven, and enjoy working through challenges and puzzles. Experienced working in a high performance, fast-paced, and demanding environment with a level of autonomy. Any 2ndlinesupport experience is highly desirable Any experience writing PowerShell scripts and automating repetitive tasks is highly desirable. This is an outstanding opportunity for a More ❯
1st and 2ndLine Technical SupportEngineer with around 3-4 years of experience sought by a major Global Hedge Fund. Based in Central London, with four days per week onsite, you will join a small, highly proactive and logical problem-solving team providing 1st and some 2ndlinesupport … trust and confidence, with high energy and enthusiasm who enjoys learning in a flat non-bureaucratic environment with state-of-the art platforms. You will need: Excellent 1st linesupport skills and experience Be a logical problem solver with fantastic communication skills High … energy, enthusiastic, proactive, curious, driven, and enjoy working through challenges and puzzles. Experienced working in a high performance, fast-paced, and demanding environment with a level of autonomy. Any 2ndlinesupport experience is highly desirable Any experience writing PowerShell scripts and automating repetitive tasks is highly desirable. This is an outstanding opportunity for a More ❯
london (city of london), south east england, united kingdom
Winston Fox
1st and 2ndLine Technical SupportEngineer with around 3-4 years of experience sought by a major Global Hedge Fund. Based in Central London, with four days per week onsite, you will join a small, highly proactive and logical problem-solving team providing 1st and some 2ndlinesupport … trust and confidence, with high energy and enthusiasm who enjoys learning in a flat non-bureaucratic environment with state-of-the art platforms. You will need: Excellent 1st linesupport skills and experience Be a logical problem solver with fantastic communication skills High … energy, enthusiastic, proactive, curious, driven, and enjoy working through challenges and puzzles. Experienced working in a high performance, fast-paced, and demanding environment with a level of autonomy. Any 2ndlinesupport experience is highly desirable Any experience writing PowerShell scripts and automating repetitive tasks is highly desirable. This is an outstanding opportunity for a More ❯
2ndLine IT SupportEngineer London Bridge, SE1 Hybrid (1 week office/1-week WFH) £38,000 £42,000 + training + bonus + perks Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They re all about great service … teamwork and continuous improvement and they re looking for a talented 2ndLine IT SupportEngineer to join the journey. What You ll Do: You ll be the friendly face and trusted problem-solver for clients keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering 1st … 2ndline technical support with professionalism and pace Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.) Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Managing tickets and resolving issues within SLAs Maintaining accurate client and system documentation Recommending improvements and contributing to IT projects and rollouts What More ❯
London Bridge / Hybrid / WFH / SE1, Billingsgate, United Kingdom Hybrid / WFH Options
Integral Recruitment Ltd
2ndLine IT SupportEngineer London Bridge, SE1 – Hybrid (1 week office/1-week WFH) £38,000 – £42,000 + training + bonus + perks Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service … teamwork and continuous improvement — and they’re looking for a talented 2ndLine IT SupportEngineer to join the journey. What You’ll Do: You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering 1st … 2ndline technical support with professionalism and pace Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.) Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Managing tickets and resolving issues within SLAs Maintaining accurate client and system documentation Recommending improvements and contributing to IT projects and rollouts What More ❯
Onsite Engineer (2ndLine) Surrey Up to £35K We’re looking for a skilled and customer-focused Onsite Engineer to join an education trust around the Surrey area. This role would suit someone with experience supporting IT either within a school environment or through an educational MSP, who enjoys taking ownership of technical … maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. Key responsibilities: Act as the main onsite contact for IT, providing responsive 1st/2ndlinesupport to staff and students Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more Install, configure and upgrade … proactively with stakeholders to identify improvements in ICT provision Communicate technical solutions clearly and effectively to non-technical users Key Requirements: Experience in a similar ICT Technician, 1st/2ndLineEngineer role - ideally within an education MSP or directly in a school environment Strong knowledge of Microsoft Office 365 and Windows operating systems Good More ❯
My client a leading MSP in the City of London are looking for an experience ' 2ndLineSupport ' to join them on a permanent basis. The 2ndLineSupportEngineer will be responsible for providing support to customers for the more complex and challenging tickets. You … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2ndLineSupport Salary: Up to £35,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯
My client a leading MSP in the City of London are looking for an experience ' 2ndLineSupport ' to join them on a permanent basis. The 2ndLineSupportEngineer will be responsible for providing support to customers for the more complex and challenging tickets. You … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2ndLineSupport Salary: Up to £35,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯
My client a leading MSP in the City of London are looking for an experience ' 2ndLineSupport ' to join them on a permanent basis. The 2ndLineSupportEngineer will be responsible for providing support to customers for the more complex and challenging tickets. You … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2ndLineSupport Salary: Up to £35,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯
My client a leading MSP in the City of London are looking for an experience ' 2ndLineSupport ' to join them on a permanent basis. The 2ndLineSupportEngineer will be responsible for providing support to customers for the more complex and challenging tickets. You … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2ndLineSupport Salary: Up to £35,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯
My client a leading MSP in the City of London are looking for an experience ' 2ndLineSupport ' to join them on a permanent basis. The 2ndLineSupportEngineer will be responsible for providing support to customers for the more complex and challenging tickets. You … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2ndLineSupport Salary: Up to £35,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯
london (city of london), south east england, united kingdom
Premier Group
My client a leading MSP in the City of London are looking for an experience ' 2ndLineSupport ' to join them on a permanent basis. The 2ndLineSupportEngineer will be responsible for providing support to customers for the more complex and challenging tickets. You … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2ndLineSupport Salary: Up to £35,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯
