2ndLineSupportEngineer Hyde Park, London The Organisation The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These … are looking to further leverage Microsoft technologies to support operational efficiencies and our exciting growth plans. We are now looking for a 2ndLineSupportEngineer* to join us on a full-time, permanent basis. *Actual role title IT Technical Support … a tangible difference while enjoying a fulfilling and rewarding career, we want to hear from you! The Role You will be responsible for the 2ndline desktop support for numerous sites across our park locations. You will be working on the support and More ❯
2ndLineSupportEngineer Hyde Park, London The Organisation The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These … are looking to further leverage Microsoft technologies to support operational efficiencies and our exciting growth plans. We are now looking for a 2ndLineSupportEngineer to join us on a full-time, permanent basis. Actual role title IT Technical Support … a tangible difference while enjoying a fulfilling and rewarding career, we want to hear from you! The Role You will be responsible for the 2ndline desktop support for numerous sites across our park locations. You will be working on the support and More ❯
very seriously since the company was founded in 1959. Tradition is currently seeking to appoint an IT SupportEngineer/2ndLineSupport to be based in the London office. Main responsibilities within the IT SupportEngineer/2ndLineSupport position include: Attending and fixing any 2ndline problems with PC hardware, Software, voice and application software Carrying out desk moves of IT equipment Working with project team and 3rd linesupport … Installing printers as requested, ensuring that necessary records are amended Making all administration amendments to the dealer board systems as appropriate Facilitating new line testing Responsible for reporting line faults and ensuring they are resolved in a timely manner Investigating long term issues and report findings More ❯
very seriously since the company was founded in 1959. Tradition is currently seeking to appoint an IT SupportEngineer/2ndLineSupport to be based in the London office. Main responsibilities within the IT SupportEngineer/2ndLineSupport position include: Attending and fixing any 2ndline problems with PC hardware, Software, voice and application software Carrying out desk moves of IT equipment Working with project team and 3rd linesupport … Installing printers as requested, ensuring that necessary records are amended Making all administration amendments to the dealer board systems as appropriate Facilitating new line testing Responsible for reporting line faults and ensuring they are resolved in a timely manner Investigating long term issues and report findings More ❯
2ndLineSupportEngineer - London - Consultancy - £35,000 - £40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner, is looking for an experienced 2ndLineSupportEngineer to work with several of their … key clients. Role & Responsibilities: Taking ownership and managing tickets through resolution or escalation. Provide technical support to end users. Maintain and oversee installation, configuration, maintenance, and troubleshooting of end users' workstation hardware, software, and peripheral devices. Manage calls logged at the Support Desk ensuring timely resolution … in accordance with the agreed SLA's. Be a point of escalation for first linesupport calls. Have a high level of technical ability which you are happy to share within a team framework. Maintain a professional demeanor and a high level of professional responsibility. Skills More ❯
Job Title: 2ndLineSupport Technician (On-Site) Location: Central London Contract Type: Full-Time, Contract About the Role: We are working with a large IT solutions provider who are seeking a skilled and experienced 2ndLineSupport Technician to … their dynamic IT team in Central London. This on-site role requires a proactive individual with a strong technical background to provide exceptional support and troubleshooting services. Key Responsibilities: Troubleshoot and resolve issues related to Windows XP/7/8/10, Mac OSX, Citrix XenApp, and … conferencing equipment (projectors, conference phones). Lead small projects for new client setups, including planning, purchasing, and sales. Requirements: Proven experience in a similar 2ndLineSupport role. Strong troubleshooting skills across a range of operating systems and software. Proficiency in network configuration and management. More ❯
My client a leading MSP in the City of London are looking for an experience ' 2ndLineSupport ' to join them on a permanent basis. The 2ndLineSupportEngineer will be responsible for providing support … This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2ndLineSupport Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and … Experience: Proven Experience in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on More ❯
My client a leading MSP in the City of London are looking for an experience ' 2ndLineSupport ' to join them on a permanent basis. The 2ndLineSupportEngineer will be responsible for providing support … This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2ndLineSupport Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and … Experience: Proven Experience in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on More ❯
2ndLineSupportEngineer MSP - Central London Up to £40,000 We're working with a growing MSP based in Central London looking for a capable and confident 2ndLine Engineer. Youll be the go-to escalation point for 1st … Line Engineers, resolving more complex issues and working across Microsoft, Azure, and network environments. My client is looking for someone who has a proactive and can do attitude, you will be working as part of close knit team, so it's all hands on deck. If you're … RMM tools) to manage tickets, document solutions, and monitor systems Help mentor junior team members and contribute to continuous service improvement Key Requirements: Previous 2ndLine experience within an MSP environment, youre comfortable juggling multiple client environments and tickets Strong understanding of Microsoft 365 Suite Hands-on More ❯
Job Title: 2ndLine IT SupportEngineer Reports To: Head of Product Development and Architecture Working Hours: 40 hours per week Location: London, UK Company Profile: Smarter Technologies' ability to flex and deliver small bespoke solutions and major transformation programmes is built on … Industrial Strategy) and Department of International Trade (DIT). Description of Role: BEIS and DIT have over 10,500 users to support. Key Responsibilities: 2ndlinesupport to 10,500 staff based across London Provide the Request catalogue services to the end users Assist with … documenting and maintaining processes and work instructions Responsible for VIP support across DIT and BEIS Manage asset management within the Incident process of issuing/receiving equipment Skills and Experience: Windows 10 and Mac OS expertise in end user support Office 365 (thin and fat clients More ❯
nd LineSupportEngineer Location: Office-based Southwest London Salary: Circa £35,000 to £45,000 depending on experience + pension Travel: Occasional when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small … dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd LineSupportEngineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients … business operations. Key Responsibilities Providing support withSharePoint, networking,PowerShell, Office Applications and MAC experience. Hyper V &VMWare. Strong Customer Service skills andMSP experience would be a plus. Proven experience on a support helpdesk, ideally within an MSP environment. Promote a strong customer service ethos, ensuring continuous More ❯
As a SecondLineSupportEngineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers. Key job responsibilities Diagnose, investigate, and resolve escalated support tickets … in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate. Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution. Develop internal documentation to help the support … events for the team to help bond and enjoy each other's company in a more casual setting. BASIC QUALIFICATIONS Experience in technical support, or experience in software development. Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems. More ❯
